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BEFORE YOU CALL FOR SERVICE...
Problem
Small or hollow cubes
Slow ice cube freezing
Orange glow in the freezer
Cube dispenser does not
work(Optional)
Water has poor taste/odor
(Optional)
Water in first glass is
warm (Optional)
Water dispenser does not
work(Optional)
Water spurting from
dispenser(Optional)
Water is not dispensed
(Optional) but icemaker
is working
Water on kitchen floor or
on bottom of freezer
No water or ice cube
production
Water filter clogged.
Door left open.
Temperature control was not
set cold enough.
Defrost heater is on.
Icemaker turned off or water
supply turned off.
Ice cubes are frozen to ice-
maker feeler arm.
Irregular ice clumps in stor-
age container.
Dispenser is LOCKED.
Water dispenser has not
been used for a long time.
Normal when refrigerator is
first installed.
Water dispenser has not
been used for a long time.
Water system has been drained.
Water supply line turned off or
not connected.
Water filter clogged.
Air may be trapped in the
water system.
Dispenser is LOCKED.
Newly-installed filter cartridge.
Water in reservoir is frozen.
Refrigerator control setting is
too cold.
Ice cubes stuck in icemaker.
(Green power light on
icemaker blinking).
Drain in the bottom of the
freezer clogged.
Cubes jammed in chute.
Supply line or shutoff valve is
clogged.
Water filter clogged.
Dispenser is LOCKED.
• Replace the filter cartridge with a new cartridge or with plug.
• Check to see if package is holding door open.
• See about the controls.
• This is normal.
• Turn on icemaker or water supply.
• Remove cubes and move the feeler arm to the ON position.
• Break up and discard remaining clumps.
• Freezer may be too warm. Adjust the freezer control to a
colder setting, one position at a time, until clumps do not
form.
• Press and hold the CHILD LOCK for 3 seconds.
• Dispense water until all water in system is replenished.
• Wait 24 hours for the refrigerator to completely cool down.
• Dispense water until all water in system is replenished.
• Allow several hours for replenished supply to chill.
• See Installing the water line.
• Replace filter cartridge or remove filter and install plug.
• Press the dispenser arm for at least two minutes.
• Press and hold the CHILD LOCK pad for 3 seconds.
• Run water from the dispenser for 3 minutes (about one and
a half gallons).
• Call for service.
• Set to a warmer setting.
• Turn off the icemaker, remove cubes, and turn the icemaker
back on.
• See Care and cleaning.
• Check the filter lock.
• Poke ice through with a wooden spoon.
• Call a plumber.
• Replace filter cartridge or remove filter and install plug.
• Press and hold the CHILD LOCK pad for 3 seconds.
Possible Causes
What To Do
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Summary of Contents for RM25JWSH
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