Samsung RF29A9071SR User Manual Download

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Troubleshooting

English

Troubleshooting

Smart Grid

Symptom

Action

What Do I Need
to use the Energy
Management and
Smart Grid functions?

• To use the Smart Grid (Demand Response) and Energy

Management function on your Refrigerator, you need the
following devices and apps:

- Devices: 1) A Wireless Router, 2) A SmartThings

Refrigerator, 3) A Smartphone. (Recommended: [Android]
OS 7.0 or higher / [iOS] 12.0 or higher)

- Applications: 1) “SmartThings App” from the Goolge Play

Store.

You also need to:
• Connect the Refrigerator and the Smartphone to the same

Wi-Fi network in your home.

• Install and run the SmartThings App on your Smartphone.
• In addition, to use the Smart Grid (Demand Response)

function, you must Register for the service with your
electric company. The company must have an EMS (Energy
Management System) that supports SEP (Smart Energy
profile).

Why isn’t the Energy
Management function
working normally?

• Confirm that the router in your home and the internet are

working properly.

- Connect a Smartphone to the router (AP, Access Point),

and then confirm that you can browse the Internet on the
phone.

• Confirm that refrigerator is connected to the AP.

- Check for Wi-Fi icon on the panel of the refrigerator. If the

refrigerator is connected, the icon will be on.

• Confirm that the refrigerator and Smartphone are connected

to the same router.

Why isn’t the Delay
Defrost Capability
working normally?

• Confirm that the router in your home and the Internet are

working properly.

• Connect a Smartphone to the router (AP, Access Point), and

then confirm that you can browse the Internet on the phone.

• Confirm that the rear where you live is properly entered into

the SmartThings App.

• Confirm that the Smart Grid function works correctly. (Check

the control panel. The DAL or TALR icon should not be
displayed on the panel.)

Untitled-6 76

2021-04-14 8:23:16

Summary of Contents for RF29A9071SR

Page 1: ...Refrigerator User manual Free Standing Appliance Untitled 6 1 2021 04 14 8 23 02 ...

Page 2: ...n and site 7 Critical installation warnings 8 Installation cautions 10 Critical usage warnings 10 Usage cautions 13 Cleaning cautions 14 Critical disposal warnings 15 Installation 16 Refrigerator at a glance 17 Step by step installation 21 Operations 42 Control panel 42 SmartThings 47 SMART GRID Function Demand Response applicable models only 50 Special features 54 Maintenance 61 Handling and care...

Page 3: ...IMITED WARRANTY U S A 77 SAMSUNG REFRIGERATOR 77 Warranty Information CANADA 80 If your refrigerator needs service 80 Limited Warranty for Original Purchaser 80 Obligation to the Original Owner 81 Exclusions of the Warranty 81 Regulatory Notice 82 FCC Notice 82 IC Notice 83 Open Source Announcement 84 Untitled 6 3 2021 04 14 8 23 02 ...

Page 4: ... of your refrigerator may differ slightly from the refrigerator described in this manual If you have any question contact us at 1 800 SAMSUNG or find help and information online at www samsung com Refrigerant squirting out of the pipes could ignite or cause an eye injury When refrigerant leaks from the pipe avoid any naked flames and move anything flammable away from the product and ventilate the ...

Page 5: ...arefully After reading this section keep it in a safe place for future reference State of California Proposition 65 Warning WARNING Cancer and Reproductive Harm www P65Warnings ca gov Important safety precautions Warning Risk of fire flammable materials WARNING R 600a is used as a refrigerant This product contains flammable gas Refrigerant R 600a contact your local authority in regard to safe disp...

Page 6: ...pellant in this appliance New hose sets supplied with the appliance are to be used and that old hose sets should not be reused When positioning the appliance ensure the supply cord is not trapped or damaged Do not locate multiple portable socket outlets or portable power supplies at the rear of the appliance WARNING Fill with potable water only Keep ventilation openings in the appliance enclosure ...

Page 7: ...Of Reach Of Children And Not In The Vicinity Of Freezer Or Refrigerator This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops offices and other working environments farm houses and by clients in hotels motels and other residential type environments bed and breakfast type environments catering and similar non retail applications Severe warn...

Page 8: ...ssively or place heavy objects on it Do not pull or excessively bend the power cord Do not twist or tie the power cord Do not hook the power cord over a metal object place a heavy object on the power cord insert the power cord between objects or push the power cord into the space behind the appliance When moving the refrigerator be careful not to roll over or damage the power cord This may result ...

Page 9: ...initially plug the product in Children should be supervised to ensure that they do not play with the snap rings used for door adjustment or the water tube clips There is risk of death by suffocation if a child swallows a snap ring or water tube clip Keep the snap rings and water tube clips out of children s reach The refrigerator must be safely grounded Always make sure that you have grounded the ...

Page 10: ... When you open or close the door the articles may fall and cause personal injury and or material damage Do not insert hands feet or metal objects such as chopsticks etc into the bottom or the back of the refrigerator This may result in an electric shock or injury Any sharp edges may cause a personal injury Do not touch the inside walls of the freezer or products stored in the freezer with wet hand...

Page 11: ...refrigerator is unattended and do not let children enter the refrigerator Do not allow babies or children to go into a drawer It can cause death from suffocation by entrapment or personal injury Do not overfill the refrigerator with food When you open the door an item may fall out and cause personal injury or material damage Do not spray volatile material such as insecticide onto the surface of th...

Page 12: ...in an explosion or fire Use only the LED Lamps provided by the manufacturer or its service agents Bottles should be stored tightly together so that they do not fall over or out This product is intended only for the storage of food in a domestic environment Do not attempt to repair disassemble or modify the refrigerator yourself Unauthorized modifications can cause safety problems To reverse an una...

Page 13: ... may freeze and break and this may result in injury Service Warranty and Modification Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service nor is Samsung responsible for safety issues that result from 3rd party modifications Do not block the air vents inside the refrigerator If the air vents are blocked especially with a pl...

Page 14: ...sult in an electric shock or fire Do not spray cleaning products directly on the display Printed letters on the display may come off If any foreign substance such as water has entered the appliance unplug the power plug and contact your nearest Samsung service center Failing to do so may result in an electric shock or fire Use a clean dry cloth to remove any foreign matter or dust from the power p...

Page 15: ... Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal This product contains R 600a a flammable gas which is used as the refrigerant Contact your local authorities regarding safe disposal of this product When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should b...

Page 16: ...ARNING Use the refrigerator only for its intended purpose as described in this manual Any servicing must be performed by a qualified technician Dispose of the product packaging material in compliance with the local regulations To prevent electric shock unplug the power plug before servicing or replacing parts Installation Untitled 6 16 2021 04 14 8 23 03 ...

Page 17: ...he actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual depending on the model and the country Type A 01 02 03 10 06 08 07 12 09 11 05 13 14 04 A B C D E Untitled 6 17 2021 04 14 8 23 04 ...

Page 18: ...Installation English 18 Installation Type B 03 01 10 08 07 12 09 11 05 13 04 A C D E 14 06 Untitled 6 18 2021 04 14 8 23 04 ...

Page 19: ...odels only Dispenser models only NOTE For energy efficiency keep all shelves drawers and baskets in their original positions When closing the door make sure the vertical hinged section is in the correct position to avoid scratching the other door If the vertical hinged section is reversed put it back into the correct position and then close the door Moisture may form at times on the vertical hinge...

Page 20: ...the door bins for your refrigerator were packaged separately use the figure below to help you position the bins properly NOTE The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual depending on the model and the country Untitled 6 20 2021 04 14 8 23 04 ...

Page 21: ...urface without carpeting or flooring that may obstruct ventilation Be out of direct sunlight Have adequate room for opening and closing the door Be away from any heat source Provide room for maintenance and servicing Have a temperature range between 50 F 10 C and 110 F 43 C Untitled 6 21 2021 04 14 8 23 04 ...

Page 22: ... Height without hinge D Overall Height E Height with hinge Model RF23A9671 RF23A9071 RF29A9671 RF29A9071 A 28 1 2 723 mm 33 7 8 861 mm B 35 7 8 912 mm C 70 3 4 1797 mm D 71 7 8 1825 mm E 71 7 8 1825 mm Model RF23A9675 RF29A9675 A 28 3 4 731 mm 34 1 4 869 mm B 35 7 8 912 mm C 70 3 4 1797 mm D 73 1853 mm E 71 7 8 1825 mm Untitled 6 22 2021 04 14 8 23 04 ...

Page 23: ... 8 748 mm 06 1 7 8 47 mm 07 43 1093 mm 48 1 2 1231 mm Model RF23A9675 RF29A9675 01 more than 50 mm recommended 02 125 03 59 1498 mm 04 11 3 4 295 mm 05 24 610 mm 29 3 8 748 mm 06 2 1 4 55 mm 07 43 1093 mm 48 1 2 1231 mm NOTE The measurements in the tables may differ slightly from the actual measurements depending on the measuring and rounding method Untitled 6 23 2021 04 14 8 23 05 ...

Page 24: ...The surface you install the refrigerator on must support a fully loaded refrigerator To protect the floor put a large piece of cardboard along the path to the refrigerator s final installation location Once the refrigerator is in its final position do not move it unless necessary to protect the floor If you have to move the refrigerator place thick paper or cloth such as old carpets along the path...

Page 25: ...e doors go to page 33 to continue the installation procedure WARNING Unplug the power cord of the refrigerator before removing the doors Tools required not provided Phillips screwdriver Flat head screwdriver Socket wrench 3 8 10 mm Pliers Allen wrench 1 4 5 mm Detach the fridge doors 1 With the doors closed use a Phillips screwdriver to remove the screws x3 from the top cover Pull up and remove th...

Page 26: ...he doors may fall and cause physical injury Make sure the refrigerator is off before disconnecting the connectors 3 Disconnect the water tube from the coupler on the left door as shown This step does not apply to the models without the AutoFill Pitcher and the water dispenser 4 Gently draw up the clamp in several steps To prevent finger injuries do not apply a sudden force to the clamp 5 Pull up t...

Page 27: ...e hinge 7 Gently pull up the door vertically to remove Do not apply excessive force to the door The door may fall causing physical injury 8 Lay the door down on a flat surface 9 Repeat steps 1 8 for the other door except for step 3 There is no water tube on the right side door Step 2 does not apply to the models without the Showcase door Untitled 6 27 2021 04 14 8 23 06 ...

Page 28: ...ewdriver to remove the screw holding the cover A This step only applies to the right side freezer door FlexZone door 3 Disconnect the wire connectors This step only applies to the right side freezer door FlexZone door 4 Locate the hinge shaft While holding the door with one hand use a flat head screwdriver or Allen wrench to press the shaft down Make sure to hold the door to prevent the door from ...

Page 29: ...2 and 3 To reattach the freezer doors CAUTION The freezer doors must be re attached before the fridge doors Be careful not to damage or step on the wires during this process 1 Insert the freezer door into the bottom hinge while pushing the freezer door in the direction of the arrow CAUTION Be careful not to damage or step on the wires during this process Untitled 6 29 2021 04 14 8 23 06 ...

Page 30: ...ole 3 With the door open connect the bottom connectors in the direction of the arrows This step only applies to the right side freezer door FlexZone door 4 Attach the cover using a Phillips screwdriver Be careful not to damage or step on the connectors This step only applies to the right side freezer door FlexZone door 5 Repeat steps 1 5 for the other door except for steps 3 and 4 Untitled 6 30 20...

Page 31: ... the hole on the bottom of the door 2 Put the top hinge into position on the top of the refrigerator and then insert the hinge shaft into the top hole of the door Make sure the wires from the door pass through the hole in the hinge shaft 3 Insert the clamp in the direction of the arrow 4 Push back the clamp as shown Untitled 6 31 2021 04 14 8 23 07 ...

Page 32: ...out the AutoFill Pitcher and the water dispenser CAUTION To prevent water leaks make sure the red clips tighten the coupler properly Keep the clips out of children s reach 7 Repeat steps 1 5 for the other door Step 5 does not apply to the models without the Showcase door 8 Attach the top cover with the front side first and then press down on its back to get it into position Then tighten the screws...

Page 33: ...her than the rear Level the refrigerator using the special screws levelers on the front legs Use a flat head screwdriver to turn the levelers To adjust the height of the left side Insert a flat head screwdriver into the leveler of the left side front leg Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower To adjust the height of the right side Insert a flat head ...

Page 34: ...e height lever A until the two doors are aligned at the top Turn the lever toward UP as marked to raise the right side door and turn it toward DOWN as marked to lower the door Lift the fridge door slightly to make alignment easier The maximum adjustable height is 3 mm The lever will not turn past the maximum limit It may make a noise it if is turned too far Excessive height may interfere with the ...

Page 35: ...mm 1 5 mm 2 mm and 2 5 mm 1 Check the height difference between the doors and then lift up and hold the door with the lower height A B 2 Insert a suitable sized snap ring A between the door grommet B and the hinge as shown CAUTION Insert only one snap ring If you insert two or more snap rings the rings may slip out or make a rubbing noise Keep the snap rings out of children s reach and keep them f...

Page 36: ... left or right to adjust the height Adjusting the gap between the fridge doors and the main body of the refrigerator applicable models only You can adjust the gap between both fridge doors and the main body of the refrigerator using the adjustment bolt located at the bottom of the fridge compartment Lift the door gasket and located the adjustment bolt underneath the gasket Use the 4 mm Allen wrenc...

Page 37: ...e location of the adjustment dial A 1 Open the door that is closer to the main body than the others Then turn the adjustment dial A counterclockwise until the gap becomes even with the others B 2 After adjusting the gap turn the locking nut B to lock the adjustment dial NOTE Each time you turn the adjustment dial the gap is adjusted by 1 mm However the door may not close properly if you adjust the...

Page 38: ...e refrigerator is installed in an area with low water pressure below 30 psi 206 kPa you can install a booster pump to compensate for the low pressure After you have connected the water line check if the water dispenser works properly Press the water dispenser lever until the water runs from the water outlet NOTE Water line installation kits are available at extra cost from your retailer We recomme...

Page 39: ...ompression nut 1 pc A 01 02 03 08 04 05 06 07 B C A Refrigerator B Household water supply line C Water Line must be kept straight 01 Compression Nut 1 4 Assembled 02 Ferrule Not supplied 03 Copper tubing Not supplied 04 Plastic Tubing Assembled 05 Compression Fitting Assembled 06 Molded end Bulb 07 Compression nut B 1 4 Not supplied 08 Plastic Tubing A Not supplied NOTE If you have to relocate the...

Page 40: ...mpression nut B 3 Turn the water on and check for any leakage If you find water drops or leakage in the connection areas turn off the main water supply Check the connections and if necessary tighten 4 Flush 3 gallons of water through the filter before drinking or using the water from the refrigerator Flush approximately 5 6 minutes To flush press a large glass or cup against the water dispenser le...

Page 41: ...d the motor should be running smoothly 4 Wait until the refrigerator reaches the set temperature Now the refrigerator is ready for use STEP 8 Final check When installation is complete confirm that The refrigerator is plugged into an electrical outlet and grounded properly The refrigerator is installed on a flat level surface with a reasonable clearance from walls and cabinets The refrigerator is l...

Page 42: ...nutes and turn off It is to alert deaf and hard of hearing users that a door is open Note that this function is normal When you change the temperature on the panel the panel displays the actual temperature inside the refrigerator until the temperature matches the temperature you set Then the panel displays the new set temperature Note that it will take time for the refrigerator to reach the new te...

Page 43: ...re To freeze large amounts of food activate Power Freeze for at least 20 hours before putting food in the freezer FlexZone You can set the FlexZone mode from one of the following modes Freeze The temperature sets to the same temperature as the freezer Soft Freeze The temperature sets to 23 F 5 C Meat Fish The temperature sets to 30 F 1 C Fruit Veggies The temperature sets to 36 F 2 C Beverage The ...

Page 44: ...tore them in the freezer if you want to keep it longer than 5 days AutoFill Pitcher You can set the AutoFill Pitcher mode from one of the following modes On Set to fill your water pitcher automatically Off Set to turn off the function NOTE You can put tea or fruit into the infuser to make infused tea or water If you want to keep the infused water in its initial concentration turn the AutoFill Pitc...

Page 45: ...age 50 Filter Reset When you get the filter replacement message on the display select this menu and replace the filter according to onscreen instructions Temp Unit You can set the temperature scale to Celsius or Fahrenheit Door Alarm You can turn on or off the Door Alarm Wi Fi Connect You can turn on or off the Wi Fi Connect Turn it on to control and monitor your refrigerator on the SmartThings ap...

Page 46: ...e is a power failure the Sabbath mode remains active To end Sabbath mode you must deactivate it as instructed above Activating or deactivating the Cooling Off mode The Cooling Off mode also called the Shop mode is designed for retailers to display refrigerators on a retail floor In the Cooling Off mode the refrigerator s fan motor and lights operate normally but the compressors do not run so neith...

Page 47: ... non standard Wi Fi authentication protocols are not supported Wireless networks may be affected by the surrounding wireless communication environment If your Internet service provider has registered the MAC address of your PC or modem for identification your Samsung Smart Refrigerator may fail to connect to the Internet If this happens contact your Internet service provider for technical assistan...

Page 48: ...f available devices tap Supported Devices select the device type Refrigerator and then select the specific device model Follow the instructions in the app to set up your device Once setup is complete your refrigerator will appear as a card on your Devices screen Refrigerator app Integrated control You can monitor and control your refrigerator at home and on the go Tap the refrigerator icon on the ...

Page 49: ...ngs Power Freeze You can turn Power Freeze on or off and check the current settings Fridge temperature You can set the desired temperature of the fridge Freezer temperature You can set the desired temperature of the freezer FlexZone settings You can set the desired FlexZone mode Sabbath Mode You can activate and deactivate the Sabbath mode Alarms Abnormally high temperature This alarm is triggered...

Page 50: ...ming tasks during off peak times when electricity costs and demand are lower If the refrigerator receives a control signal from the utility company the refrigerator will display the DAL TALR levels on the refrigerator display and control the power consumption according to the level Exception condition The DAL and TALR control signals from a utility company work as long as product performance is ma...

Page 51: ...and function The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed or the dispenser is used Peak Demand Off When you want the refrigerator to ignore the SMART GRID Demand Response signal from the utility company you can turn off the Peak Demand function When you turn off the Peak Demand function the refrigerator ignores the SMART GRI...

Page 52: ...n report may differ from the power consumption specifications of the product depending on the operating environment and the stored food 3 Delay Defrost Capability The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user You can configure the time and this function will save energy during the specified period in a 24 hour cycle If the time...

Page 53: ... User Settings Messages ICE Maker Status GET icemaker status vs 0 Door Open Alarm GET doors vs 0 DR Status GET drlc vs 0 Delay Defrost Capability Set Schedule of the Defrost Delay POST defrost reservation vs 0 op add Get Schedule of the Defrost Delay GET defrost reservation vs 0 Delete Schedule of the Defrost Delay POST defrost reservation vs 0 op remove Defrost Delay On OFF POST defrost delay vs ...

Page 54: ...fuser to enjoy the various infused water you like 01 02 03 04 01 Lid 02 Infuser holder 03 Infuser 04 Body To fill the Water pitcher 1 Grasp a handle groove of the lid and then pull up to open the lid 2 Put tea leaves or fruit to your taste into the infuser NOTE If you want to keep the infused water in its initial concentration turn the AutoFill Pitcher function off Untitled 6 54 2021 04 14 8 23 11...

Page 55: ...o the holder Push it straight in as shown in the figure CAUTION Make sure the water pitcher fits in the water pitcher holder 4 Close the door The water pitcher will start to fill with chilled water a short time later A B A Type A models B Type B models 5 To drink tea open the Beverage Center door Type A or the left door of the fridge Type B and then detach the water pitcher Pull it straight out Un...

Page 56: ...e water pitcher holder To prevent the water pitcher from spilling over or leaking make sure the infuser holder is properly inserted NOTE If the front side specifically marked area of the water pitcher has too much moisture the water pitcher may not fully fill Remove the moisture and then try again AutoFill Pitcher function will stop supplying water to the water pitcher if the water pitcher does no...

Page 57: ... Water drops off if the rubber cap is opened An alert message appears on the control panel if there is a leak In case of a leak open the rubber cap so that the leaked water drains If the alert message does not disappear after draining there might be a system failure Contact your local Samsung service center Untitled 6 57 2021 04 14 8 23 12 ...

Page 58: ...water from spilling out If you do not use the water dispenser for 2 3 days the dispensed water may have an abnormal smell or taste This is not a system failure Discard the first 1 2 glasses of water Water clouding Water supplied to the refrigerator flows through a core alkaline filter During this filtering process the water pressure of the water increases and the water becomes saturated with oxyge...

Page 59: ...er make ice for 1 2 days Discard the first 1 2 buckets of ice to remove impurities in the water supply system Diagnosis The overall design and or accessories may differ with the model If ice does not dispense first check the status of ice maker using the Test button on the bottom of the ice maker Press the Test button on the bottom of the ice maker You will hear a chime ding dong when you press th...

Page 60: ...efrigerator recovers power after a power failure the ice bucket may contain a mix of melted and jammed ice cubes which can prevent the ice maker from working properly To prevent this make sure to empty the ice bucket before using the refrigerator Do not put fingers or any objects into the ice maker This can cause physical injury or property damage Due to sublimation ice stored in the freezer for a...

Page 61: ...o clean up any ice or water that has fallen on the floor To prevent accidents or injury do not let children play with the water dispenser or the ice maker Use only the provided ice bucket Third party ice buckets may cause a system failure NOTE The water pressure required for ice making is between 30 125 psi 206 861 kPa Noise from the ice maker as it produces ice during the ice making process is no...

Page 62: ... slightly twisting the infuser pull it out of the sealed mouth 4 Clean the infuser with neutral agents and running water Rinse and dry well 5 Reassemble the AutoFill Pitcher in the reverse order of disassembly CAUTION The water pitcher and lid are not microwave safe and can melt or deform if exposed to heat including hot water Please hand wash in cool or warm water as needed Untitled 6 62 2021 04 ...

Page 63: ...ear wall of the fridge room can be dented To reinsert hold the shelf at an angle so the front is higher than the back and then insert the top hook into the top shelf notch Then lower the shelf and insert the bottom shelf hook into the bottom shelf notch CAUTION The tempered glass shelves are heavy Use caution when removing them The shelf must be inserted correctly Do not insert upside down Glass c...

Page 64: ... not remove a bin that is filled with food Empty the bin beforehand Use caution when opening the door if the bottom bin contains larger bottles which may fall over Do not allow children to play with the bins Sharp corners of the bin may cause injury Fridge drawers Crisper Flex Crisper Gently lift up the front of the drawer and slide out We recommend that you remove the door bins before removing th...

Page 65: ...e power cord 2 Use a moistened soft lint free cloth or paper towel to clean the refrigerator s interior and exterior 3 When done use a dry cloth or paper towel to dry well 4 Plug in the power cord Dispenser nozzle applicable models only A 1 Hold the end of the dispenser nozzle A 2 While turning the dispenser nozzle A left pull it down to remove it from the dispenser 3 Clean the dispenser nozzle th...

Page 66: ...CAUTION Do not remove the rear panel cover Electric shock may occur Replacement Water filter WARNING Do not use third party water filters Use only Samsung provided or approved filters Unapproved filters may leak and damage the refrigerator causing electric shock Samsung is not responsible for any damage that may occur from use of third party water filters The Replace water filter message appears o...

Page 67: ...taminated the cartridge may not be easy to remove If that is the case use force to remove the cartridge To prevent water leaks from the filter opening pull the cartridge straight out while removing it 5 Insert a new filter cartridge Use only Samsung provided or approved filters 6 Turn the cartridge knob clockwise to lock into place 7 Close the filter cartridge cover 8 On the control panel go to Mo...

Page 68: ...s a water filter it may further reduce the water pressure when used in conjunction with a reverse osmosis system Remove the water filter For more information or servicing contact a licensed plumbing professional Ordering a new filter To purchase a new water filter contact a local Samsung service center or visit www samsungparts com on the web LED Lamps To replace the lamps of the refrigerator cont...

Page 69: ...roperly plug in the power cord Temperature control is not set correctly Set the temperature lower Refrigerator is located near a heat source or direct sunlight Keep the refrigerator away from direct sunlight or a heat source Not enough clearance between refrigerator and nearby walls or cabinets Make sure there is a gap of at least 2 5 inches 5 cm between the refrigerator back and sides and any nea...

Page 70: ...on Refrigerator has odors Spoiled food Clean the refrigerator and remove any spoiled food Food with strong odors Make sure strong smelling food is wrapped airtight Frost Symptom Possible causes Solution Frost around the vents Food is blocking the vents Make sure no food blocks the refrigerator vents Frost on interior walls Door is not closed properly Make sure food does not block the door Clean th...

Page 71: ... Water flow is weaker than normal Water pressure is too low Make sure the water pressure is between 30 125 psi 206 861 kPa Ice maker makes a buzzing sound The ice maker function is activated but the water supply to the refrigerator has not been connected Turn off the Ice Maker Ice maker does not make ice Ice maker has just been installed You must wait for 12 hours for the refrigerator to make ice ...

Page 72: ...is not on Check if the water line is installed correctly Check if the water line stop valve is closed Water does not dispense Water line is not connected properly or water supply is not on Check if the water line is installed correctly Check if the water line stop valve is closed A third party water filter was installed Use only Samsung provided or approved filters Unapproved filters may leak and ...

Page 73: ...ll be charged for any service visits related to normal operating sounds in which no defects were found These sounds are normal When starting or ending an operation the refrigerator may make sounds similar to a car engine ignition As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan is operating these sounds may occur When the refrigerator reaches the set ...

Page 74: ...g As the refrigerator temperature increases or decreases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve opens to fill the ice maker you may hear a buzzing sound Due to pressure equalizing when you open and close the refrigerator door you may hear a whoo...

Page 75: ... the refrigerator s display is off this indicates that no network connection has been established yet In this case use the SmartThings app to connect and register your refrigerator to the access point AP of your house Could not log into the app You must log into your Samsung account to use the app If you don t have a Samsung account follow the app s onscreen instructions to create one An error mes...

Page 76: ...EP Smart Energy profile Why isn t the Energy Management function working normally Confirm that the router in your home and the internet are working properly Connect a Smartphone to the router AP Access Point and then confirm that you can browse the Internet on the phone Confirm that refrigerator is connected to the AP Check for Wi Fi icon on the panel of the refrigerator If the refrigerator is con...

Page 77: ...e presented upon request as proof of purchase to SAMSUNG or SAMSUNG s authorized service center to receive warranty service SAMSUNG will provide in home service within the contiguous United States during the warranty period at no charge subject to availability of SAMSUNG authorized servicers within the customer s geographic area If in home service is not available SAMSUNG may elect at its option t...

Page 78: ...ltage fluctuations and surges damage caused by failure to operate and maintain the product according to instructions in home instruction on how to use your product and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing i e house wiring fuses or water inlet hoses The cost of repair or replacement under these excluded...

Page 79: ...AS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some states do not allow exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you This warranty gives you specific rights and you may also have other rights which vary from state to state SAMSUNG does not warrant uninterrupted or error free operation of the product No warranty or gu...

Page 80: ... Inverter Compressor 10 years Part only SECA further warrants that if this product fails to operate properly within the specified warranty period and the failure is due to improper workmanship or defective material SECA will repair or replace the product at its option In home service is not available in all areas Contact us to find out if in home service is currently available in your area by usin...

Page 81: ...d and or other Acts of God misuse incorrect line voltage improper installation improper or unauthorized repairs commercial use or damage that occurs during shipping Customer adjustments which are explained in this owners manual are not covered under the terms of this warranty This warranty will automatically be voided for any unit found with a missing or altered serial number This warranty is vali...

Page 82: ... not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inter...

Page 83: ...ique de la classe B est conforme á la norme NMB 003 du Canada For products available in the US and Canadian markets only channels 1 11 are available You cannot select other channels IC RADIATION EXPOSURE STATEMENT This equipment complies with IC RSS 102 radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated so there is at least 8 inches ...

Page 84: ... software included in this product contains open source software The following URL http opensource samsung com opensource SMART_TP2_0 seq 0 leads to open source license information as related to this product Untitled 6 84 2021 04 14 8 23 16 ...

Page 85: ...Memo Untitled 6 85 2021 04 14 8 23 16 ...

Page 86: ...any questions or comments relating to Samsung products please contact the SAMSUNG Customer Care Center Country Contact Center Web Site U S A 1 800 SAMSUNG 726 7864 1 844 SAM PAYS 726 7297 www samsung com us support CANADA 1 800 SAMSUNG 726 7864 1 844 SAM PAYS 726 7297 www samsung com ca support English www samsung com ca_fr support French DA68 04023H 01 Untitled 6 88 2021 04 14 8 23 17 ...

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