Symptom
Action
Could not find “Samsung Smart Home” in the app market.
• The Samsung Smart Home app is available for smartphones that run Android 4.0 (ICS) or higher, or
iOS 7.0 or higher
The Samsung Smart Home app fails to operate.
• The Samsung Smart Home app is available on applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.
The Samsung Smart Home app is installed but is not
connected to my refrigerator.
• You must log into your Samsung account to use the app. • Make sure that your router is operating
normally.
• If the Wi-Fi icon on the refrigerator’s display is off, this indicates that no network connection has
been established yet. In this case, use the Samsung Smart Home app to connect and register your
refrigerator to the access point (AP) of your house.
Could not log into the app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.
An error message appears when I try to register my
refrigerator.
• Easy Connection may fail due to the distance from your access point (AP) or electrical interference
from the surrounding environment. Wait a moment and try again.
The Samsung Smart Home app is successfully connected to
my refrigerator but does not run.
• Exit and restart the Samsung Smart Home app, or disconnect and reconnect the router.
• Unplug the power cord of the refrigerator, and plug it again after 1 minute.
Samsung Smart Home - Troubleshooting
