Samsung QN65QN900BFXZA E-Manual Download Page 201

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Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem.

The remote control does not work.

The connection between the remote control and the TV may be lost.

Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons
simultaneously for 3 seconds or more.

Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.

• Charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the

solar cell.

– You can check remaining battery of Samsung Smart Remote with solar cell in

Settings

All Settings General & Privacy Power and Energy Saving Available Remote Battery

Try Now

This function may not be supported depending on the model.

• If the remote control has batteries, replace them with new ones.

External devices cannot be operated with the TV remote control.

Check the cable connection between the TV and external devices.

When the symptom persists, set it manually in

Connected Devices Universal Remote

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Summary of Contents for QN65QN900BFXZA

Page 1: ...ceive more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn Menu Screen link below Learn Menu Screen Link ...

Page 2: ...the Menu Home Screen 70 Using a Samsung account 72 Using Workspace 78 Using the Apps Service 82 Using the e Manual 84 Using the Internet 85 Using SmartThings 89 Playing pictures video music 95 Using Multi View 97 Using Bixby 102 Using the Game Bar TV Viewing and Recording 107 Using the Guide 109 Recording Programs 112 Setting Up Schedule Viewing 113 Using Timeshift 114 Buttons and functions availa...

Page 3: ... on 187 The TV remains on or does not turn on automatically 187 Unable to find a Channel 187 The TV image does not look as good as it did in the store 188 Displayed video looks blurry 188 The picture is distorted 188 There is a dotted line on the edge of the screen 188 The picture won t display in full screen 189 The Caption function in the TV menu is deactivated 189 Captions appear on the TV scre...

Page 4: ...urn on when the TV is turned on 200 I want to exit Anynet It is inconvenient to turn on other devices because the TV also turns on It is inconvenient because the connected devices e g set top box turn off together 200 The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen 200 The Anynet device won t play Remote Control Issues 201 The remote control does n...

Page 5: ...e screen events in voice over Diagnosing TV operational issues 209 Self Diagnosis 210 Cannot select Signal Information in Self Diagnosis 210 Reset Smart Hub 210 Reset picture 210 Reset sound Getting Support 211 Getting support through Remote Management 211 Finding the contact information for service 211 Requesting service FAQ The TV Screen does not Display Properly The TV does not Turn On The Pict...

Page 6: ... Using the Remote control 250 Using the Accessibility Menu 254 Using the TV with Voice Guide on 256 Using the guide 259 Using Schedule Viewing 260 Using the Channel List 261 Recording 264 Using Smart Hub 266 Launching the e Manual 267 Using Bixby ...

Page 7: ...Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI AV Smartphone Screen Sharing Smart View Screen Sharing Tap View Samsung DeX SmartThings Camera Sh...

Page 8: ...Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theaters to TV The image on your TV may differ from the image above depending on the model and geographical area Connecting an Antenna You can connect an antenna cable to your TV An a...

Page 9: ...Network Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the network if your network speed is below 10 Mbps ...

Page 10: ...Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 10 ...

Page 11: ...PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Menu Settings All Settings Connection Network Network Status Try Now Checking the network connection status Menu Settings All Settings Connectio...

Page 12: ...t Settings IP Remote Try Now You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorized third party custom controller is installed and configured specifically for a Samsung TV and i...

Page 13: ...ithout using a wireless router To maximize the network performance when a 6 GHz access point is connected turn off the Wi Fi Direct function This function may not be supported depending on the model Changing the name of the TV Menu Settings All Settings Connection Device Name Try Now You can change the name of the TV on the network Select User Input at the bottom of the list and change the name 13...

Page 14: ... information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Using Apple AirPlay Use AirPlay if y...

Page 15: ...n Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music The displayed TV screen may differ depending on the model This function enables Screen Sound Mirroring by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap awa...

Page 16: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 16 ...

Page 17: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 18: ...re information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an external device Menu Connected Devi...

Page 19: ...d depending on the model or geographical area For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote 2 Edit You can rename the input ports and change the device icons 3 Information You can view detailed information about an external device 4 Add to Home You can add the port of an external device to the Home Screen for quick switching 19 ...

Page 20: ... be supported depending on the model Workspace Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Workspace Connection Guide Displays device connection instructions For more information about the Connection Guide refer to Connection Guide Universal Remote Lets you register external devices to your Samsung remote control and control them using ...

Page 21: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports in...

Page 22: ... Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 chann...

Page 23: ...Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending on network conditions When sharing content with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration qual...

Page 24: ...TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame 43 inch or larger models The Serif OLED TV Learn about the buttons on the Samsung Smart Remote 24 ...

Page 25: ...e the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi View Press the button to directly enter the Multi View function Directional button up down left right U...

Page 26: ...p button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to ...

Page 27: ...About the Samsung Smart Remote The Frame 32LS03B model BU8 Series Learn about the buttons on the Samsung Smart Remote 27 ...

Page 28: ...r numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc Color button When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Use to navigate the menu or move the focus to highlight items on ...

Page 29: ...y differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI C...

Page 30: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote 30 ...

Page 31: ... numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Rota...

Page 32: ...p button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to ...

Page 33: ...o operate the TV When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more 33 ...

Page 34: ...onnected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorizes both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the e...

Page 35: ...DMI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote contro...

Page 36: ...ction Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection External Device Manager Input Device Manager Bluetooth Device List Try Now If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again If you connect a mouse it is available only in the Internet app A maximum of f...

Page 37: ...y Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in...

Page 38: ...roller BT O USB O Xbox 360 controller USB O Xbox Elite Wireless Controller Series 2 BT O Xbox Adaptive controller BT USB Sony Dualsense BT O USB O DualShock 4 BT O USB O Google Stadia controller USB Not support Wi Fi Not support Amazon Luna controller BT O USB O Wi Fi Not support Joytron CYVOX DX USB O Logitech F710 USB O F510 USB O F310 USB PowerA MOGA XP5 X Plus Bluetooth controller BT USB Nvidi...

Page 39: ...t press Mute the sound A button or X button Sony Only Enter OK B button or O button Sony Only Return Cancel Long pressed B button or O button Sony Only Exit Home button Gaming hub landing page Gaming hub supported countries Smart hub landing page Long pressed Home button During cloud game play Quick panel Option button on the left Game Bar when Game Mode is turned on and an external source is conn...

Page 40: ...n External Device Manager Input Device Manager Try Now Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language and Keyboard Type functions Mouse Settings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions 40 ...

Page 41: ...reen The following options are available The options available may differ depending on the function running currently Recommended text Reset Recommended Text Memory Show Editing Buttons Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microp...

Page 42: ...us apps view photos and videos or listen to music stored on external storage devices and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the network Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your network service 4...

Page 43: ...hout giving consent you cannot use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Privacy Try Now If you want to stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub T...

Page 44: ...ing on the model or geographical area For more information about Game refer to Using Samsung Gaming Hub Art When you are not watching TV or when the TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to Using Art Mode 5 Media View a variety of TV programs ...

Page 45: ...set to On the last used app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app This function may not be supported depending on the model Automatic Mirroring from Multi View Menu Settings All Settings General Privacy Start Screen Option Autorun Multi View Mirroring...

Page 46: ...When Rotating Multi View runs automatically when you rotate the screen to portrait mode This function may not be supported depending on the model This function is activated when the Auto Rotating Accessory sold separately is connected Testing Smart Hub connections Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Menu Settings Support Device Car...

Page 47: ...odels the Ambient Mode is integrated in the Art mode This function may not be supported depending on the model In Ambient Mode some functions may not be supported View Help Cinemagraph My Album The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to briefly view information about Ambient Mode including func...

Page 48: ...fer depending on the model or geographical area Changing art work Change the artwork to display in Ambient Mode Press the Up button on the remote control to move the focus to an artwork Use the left or right directional button to move to the desired art work and then press Select button on the remote control View Details View detailed information about the selected image Favorite Add or delete spe...

Page 49: ... Backgrounds Changes the background of the content Shadow Effects Applies a shadow effect that you select to the content Filter You can select a image filter effect to content BGM Mode You can add a background music to content Screen Settings You can adjust the settings such as content brightness saturation and color tone Brightness Adjusts the brightness of the content Saturation Adjusts the satu...

Page 50: ... more attention grabbing My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen To import photos from your mobile device or Samsung Cloud use the SmartThings app on your mobile device For more information about how to configure the photo settings select How to Select Photos Q Collection Provides content that is dedicated to Sams...

Page 51: ... theme When you use this function there may be a delay in image transmission and optimization depending on network conditions A created Background Theme can be set as the background for content To set it as the background for content press the Select button on the remote control while in Ambient Mode and select Edit Routine Enjoy a range of routines each displaying content to suit each part of you...

Page 52: ...el of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Entering the TV viewing screen from Ambient Mode To access the TV screen from Ambient Mode press either the or button to redirect to the Ambient Mode Home ...

Page 53: ...e the brightness and color tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode Configure the motion sensor settings by using Art Mode Options left directional button Art Art Mode Options at the bottom of the Art home displayed on the...

Page 54: ... If you like the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Select on the remote control to use the following menu options Available content categories may differ depending on the model or geographical area Changing art work Change the artwork to display in Art mode Press the Up butto...

Page 55: ... ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended resolution 1920 x 1080 for 32LS03B models or 3840 x 2160 for 43 inch and larger models Screen Settings Customize the Art mode screen settings to suit your preferences Brightness Adjust the screen brightness Press the Select button to save the change Color Tone Adjust the image colors Press the Select bu...

Page 56: ...e images in Favorite simultaneously Membership If you sign up for Membership you can use artwork without any restrictions You can also replace it with new artwork periodically to suit your preference Follow the on screen instructions to proceed with the payment Payment Info View artwork purchase details and easily purchase artworks by entering required payment information For details about payment...

Page 57: ... off is supported Motion Detector Set the Motion Detector for the motion sensor Press the Select button to set the sensitivity level Motion Detector may not be supported depending on the model or geographical area Import images from USB memory 1 Connect the USB memory device storing images to the TV 2 The USB memory is automatically recognized and the screen displays a list of image music and vide...

Page 58: ...reate Mat Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Select Photo to set the content as mobile photos Subscribing to Art Mode Membership Applying border styles and colors to images more Art Mode Options Setting the brightness for Art mode Setting Sleep After When no motion is detected for the time specified in Ar...

Page 59: ...on recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sense motion from a flashing LED a pet a car moving outside the window or other ...

Page 60: ... differ from the image above depending on the model and geographical area 1 Learn More Provides information about Samsung Gaming Hub and details on how to use devices 2 Accessories and Music Controllers Select a Controller to connect to the TV For more information about supported controllers refer to Using the Gamepad Audio Select an Audio Device e g Gaming Headset to connect to the TV Music Playe...

Page 61: ...l area 5 Game Activity and Options This menu is provided at the very bottom of the Samsung Gaming Hub screen To configure Game Activity and Options scroll down to the very bottom Game Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalization Settings Tailored content is recommended according to the games recently pla...

Page 62: ... button Media APPS Move Remove Recent On Now The image on your TV may differ from the image above depending on the model and geographical area 1 APPS Install a variety of apps offered by Smart Hub such as video music sports and game apps and use the apps from the TV To use APPS make sure the TV is connected to a network For more information about APPS refer to Using the Apps Service 62 ...

Page 63: ...move the focus to the app to move and then press and hold the Select button 3 Removing an item on the Home Screen From the end of the APPS list select List Edit Move the focus to the app to uninstall and press the down directional button on the remote control Select Remove from the option menu This removes the app from the Home Screen list APPS Recent On Now 4 Recent Access your last watched TV pr...

Page 64: ... subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geographical area Media Options This menu can be found at the bottom of the Media home To configure the option settings scroll down to the far bottom This function may not b...

Page 65: ...ccount For more information refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are availabl...

Page 66: ...nu Network Check your network connection To check your network connection or change the connection settings press the down directional button and select either Network Status or Network Settings Intelligent Mode Improves your viewing experience by recognizing your content usage patterns and the environment around your TV This function may not be supported depending on the model or geographical are...

Page 67: ...t button Bluetooth Speaker List Connect your TV to Bluetooth speakers This can be done by selecting Bluetooth Speaker List to automatically search for Bluetooth audio devices Connecting Bluetooth speaker may not be supported depending on the model or geographical area Game Mode You can set the Game Mode to optimize the TV screen for better gaming performance To turn Game Mode on or off press the S...

Page 68: ...o set the specific time at which the TV turns off automatically press the down directional button and then select Set Up Off Timer Color Tone You can select a color tone suitable for your viewing preferences To change to a color tone that you want press the Select button Picture Clarity You can optimize pictures that contain a lot of motions To turn this function on or off press the Select button ...

Page 69: ...tion refer to Switching between external devices connected to the TV 5 Multi View While watching the TV you can simultaneously view multiple screens that are split For more information refer to Using Multi View This function may not be supported depending on the model or geographical area 69 ...

Page 70: ...ng your Samsung account Menu Settings All Settings General Privacy System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign Out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Samsung Account Menu Settings All Settings General Privacy System Manager Samsung Acco...

Page 71: ...account website https account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favorites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from your Samsung Accou...

Page 72: ...in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices Workspace Windows PC Easy Connection You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Screen PC app Then you can easily connect a...

Page 73: ...is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the Workspace function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via...

Page 74: ... you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is requi...

Page 75: ...g pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select t...

Page 76: ...t the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the site in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Web Service Select the Add Web Service icon Use the bookmarking function of Workspace the browser you can add or delete the Web service link to or from Workspace To add the Web...

Page 77: ...he Web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Workspace Pass may not work depending on the site policy Workspace Pass only working on Workspace To securely access the Web service you can use the Workspace browser s automat...

Page 78: ...ed The default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to dow...

Page 79: ...ll some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon ...

Page 80: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 81: ...Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You ca...

Page 82: ...mobile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics Sel...

Page 83: ...cal support Home Guide Smart Features Media Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 L...

Page 84: ...y differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without en...

Page 85: ...hat is registered in SmartThings on the TV the screen switches to the Music Wall screen Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music This function may not be supported depending on the model A device connected via a HDMI cable or USB camera device is automatically registered Menu Connected De...

Page 86: ... SmartThings app Devices near TV Displays all the detected devices that can be connected and controlled You can run the control options after selecting a desired device Available options may differ depending on the device 2 Add Device Displays the list of devices that can be registered on your TV You can register any by selecting a device 3 Samsung Account Go to the Samsung Account screen to creat...

Page 87: ...ed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com products SmartThings devices can also be controlled from the mobile app External devices ...

Page 88: ...ing on SmartThings Hub from the TV Menu Connected Devices SmartThings Settings SmartThings Hub Using SmartThings Hub To use the Zigbee protocol purchase a SmartThings dongle USB type separately Models that support the SmartThings dongle include QLED TV OLED TV BU8 series The Serif The Sero and The Frame released in 2022 To check the dongle connection navigate to Menu Connected Devices SmartThings ...

Page 89: ... TV is a model that uses the One Connect box the USB C port on the back of the TV is for a USB camera and does not support media content playback To play media content use the USB port on the One Connect box You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important file...

Page 90: ...nt list in the device appears 2 Select a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia co...

Page 91: ...er depending on the mode If the TV and the sound bar are connected wirelessly the operation may be restricted Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons ...

Page 92: ...the TV does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file ...

Page 93: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 94: ... transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the ...

Page 95: ... bottom right to add the screen you desire Change app source The image on your TV may differ from the image above depending on the model and geographical area When Multi View is running press the Select button to configure the following menus This function and the provided options for each menu icon may not be available depending on the model and region Select content from this app source You can ...

Page 96: ...The start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote You can enter the Multi View function by pressing its button This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on M...

Page 97: ...g account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking When...

Page 98: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 98 ...

Page 99: ... your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Menu Settings All Settings General Privacy Voice Bixby Voice Settings Try Now Language You can change Bixby s ...

Page 100: ...n refer to I spoke Hi Bixby Alexa but Bixby Alexa does not answer Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geographical area Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommende...

Page 101: ...lication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now If the settings for the service provider are not configured yet configure them in Menu Settings All Settings General Privacy Reset Try Now Servi...

Page 102: ...Lag Game Picture Mode Screen Ratio Minimap Zoom Sound Output Help Guide Game Settings The image on your TV may differ from the image above depending on the model and geographical area 1 Input Lag Set the Input Lag status for playing games If you select Fastest the Game Motion Plus mode is turned off When you increase the values for Judder Reduction in Game Motion Plus Settings Game Bar Game Settin...

Page 103: ...e to consult the game company 4 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate For the Minimap supported resolution refer to the table below Game Bar Screen Ratio Resolution set in PC 21 9 2560 x 1080 50 60 Hz 2560 x 1080 100 120 Hz 2560 x 1080 144 Hz 3840 x 1600 50 60 Hz 32 9 3840 x 1080 50 ...

Page 104: ...h rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the FreeSync feature activate the FreeSync feature from the external device Models that support FreeSync Premium Pro The Frame 55 inch or larger models QLED TV except for Q6 B Series 50Q80B model The Serif 55LS01B 65LS01B models For resolutions at which FreeSync is supported refe...

Page 105: ...The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device If the connected external device is a gaming device the function does not work even if you change the na...

Page 106: ...080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properly try to solve the problems as shown below Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution Restart the game after exiting it Select the same resolution as t...

Page 107: ...ng on the model geographical area To access information or additional features provided in the Guide from analog channels you must set Service Provider during the initial configuration stage To view Guide you must first configure Clock Menu Settings All Settings General Privacy System Manager Time Clock Try Now For details on how to use the remote control refer to the image guide at the top right ...

Page 108: ...dit Recording Time You can change the start and end times of scheduled program recordings Schedule Recording You can schedule recording of a broadcast scheduled program Cancel Scheduled Recording You can cancel scheduled recordings Using additional features from the Guide From the Guide press either the or button to use additional features These functions may not be supported depending on the mode...

Page 109: ...cord 1 Select a program that is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a program scheduled to be broadcast and press the Select button 2 Select Schedule Recording from the pop up menu to schedule recording Recording while watching a broadcast Record 1 On the remote control press the or button 2 Use t...

Page 110: ... play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or cancel a program recording schedule Specify the Antenna Channel Repeat Date Start Time and End Time settings and then select Save to schedule a recording of a specific program at a specific time on a specific da...

Page 111: ...Guide Continue Recording After Change this setting so that the recording ends slightly later than the program end time shown in the Guide Symbol Information Provide users with the information of the symbol and the explanation about an icon used in the schedule manager The menus may not appear depending on the model or geographical area 111 ...

Page 112: ...ss the Select button and then select Schedule Viewing to schedule viewing of that program Using the viewing schedule management screen 1 On the remote control press the or button 2 Use the directional buttons to navigate to the control pad 3 Select either Schedule Manager or Recordings to access the Recording Schedule Manager screen Displayed menu options may vary depending on the model Schedule V...

Page 113: ...you are watching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in Menu Settings All Settings Broadcasting To use Timeshift you must connect a USB device for recording Read all precautions before using the Timeshift function For more information refer to Before Using...

Page 114: ... the corresponding repeatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time difference between the recorded broadcast s current time and the rewound time Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the l...

Page 115: ...ction is running Edit Recording Time You can set for what period of time the program will be recorded This function is only available when a program is being recorded Go to Live TV While using Timeshift to view a previous scene select Go to Live TV to return to live TV Info Loads a window containing information about the program being recorded or Time Shift has been activated for Schedule Viewing ...

Page 116: ...hile in the Channel List screen to access the following options All Displays all saved channels The channels received to the currently selected Air Cable are displayed Samsung TV Plus While the TV is connected to the Internet you can watch popular programs or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily program schedules for Sam...

Page 117: ...up a password Delete Restore Remove or recover a registered channel Once a channel is removed it will not appear on Channel List On the Edit Channels screen the removed channel will appear in grey A recovered channel will once again be visible on Channel List Rename Channel From Edit Channels select the channel you wish to rename and then select Rename Channel Only one channel can be renamed at a ...

Page 118: ...Select the desired channel in the list on the screen 5 Press Add to add the selected channel to the favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Up to five Favorites can be created which allows each member of the family to create their own favorites list Add Channels In the channel list select one or more channels to add in the...

Page 119: ...gs you must enter the security PIN You must also enter this PIN to watch a blocked program The default PIN is 0000 To change the PIN go to Menu Settings All Settings General Privacy System Manager Change PIN Try Now Program Rating Lock Settings may not be supported depending on your input signal For more information about how to set your password refer to Setting up a password Change PIN may not b...

Page 120: ...Select New and then configure Channel Frequency and Bandwidth and then select Search to automatically scan and store a list of digital channels in the TV This function may not be supported depending on the model or geographical area Tuning analog channels Menu Settings All Settings Broadcasting Expert Settings Manual Scan Analogue Channel Tuning Select New and configure Program Color System Sound ...

Page 121: ... Export to USB Exports channel list saved in the TV to a USB storage This function is available when USB is connected This function may not be supported depending on the model or geographical area Choosing an appropriate video input color Menu Settings All Settings Broadcasting Expert Settings Color System This function is only available for analog broadcasts Setting satellite system Menu Settings...

Page 122: ...oadcast signal Audio Format You can change the audio format you want to hear The supported audio format may differ with the broadcast program Multi Track Sound You can select the multi track sound function depending on broadcasting signal This function may not be supported depending on the model or geographical area Preferred Object Audio Configure the audio properties of the broadcast to your pre...

Page 123: ...TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Menu Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna you can use the signal strength information...

Page 124: ... depending on the model or geographical area Adaptive Picture Try Now Optimized Optimizes brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing EyeComfort EyeComfort syncs the sunrise sunset times and ambient light intensity After sunset the mode provides warmer colors and lower brightness The sunrise and sunset times can manua...

Page 125: ...lable only when EyeComfort Mode Duration is set to Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Try Now Analyzes ambient noise and provides optimal sound depending on the noise This function is available only when the microphone switch at the bottom of the TV is active and the sound output is set to TV Speaker The location of the microphone swi...

Page 126: ... a specific volume level while you are watching TV The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume ...

Page 127: ...environments Standard Is the default mode suitable for general viewing environments Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode provides picture quality certified by UHD Alliance The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER M...

Page 128: ... a video The closer to 50 the deeper the colors Tint G R Try Now Adjust the color tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources Picture Clarity Settings Try Now Optimize a video that has many dynamic scenes When LED Clear Motion or Clear motion is set to On the screen ...

Page 129: ...essed on the picture Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer This function may not be supported depending on the model or geographical area To use this function use a Smartphone that is compatible with the function The list of compatible models is shown below Galaxy models Galaxy S Galaxy Note Galaxy Fold an...

Page 130: ...Supported picture sizes differ with the input signal For more information about supported picture sizes refer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supported depending on the broadcast signals Zoom and Position Try Now Adjusting the picture size and...

Page 131: ...may not be supported depending on the model The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically Sound Mo...

Page 132: ...Plus settings This function may not be supported depending on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role playing game RPG or adventure game which involves many dynamic scenes Blur Reduction Reduce game screen blur to optimize fast moving images This function may not be supported depending on the model or geographical area Jud...

Page 133: ...s If the Input Signal Plus feature is turned off HDR signals sent from an external device cannot be received When you select the HDMI connector you want to use for Input Signal Plus and then press the Select button to set the Input Signal Plus function to On the TV screen may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD fr...

Page 134: ...Balance function may not work properly Equalizer Try Now Customize the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound or Active Voice Amplifier function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear d...

Page 135: ...the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been installed in portrait mode by using separate accessories the virtual surround sound effect through the TV speakers does not work This function may not be supported depending on the model Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another ext...

Page 136: ...h as TV Soundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Menu name TV AV Soundbar series name HDMI or TV Optical It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI optical or Wi Fi This fu...

Page 137: ...muted for connecting to the call When the call is ended the Buds automatically connects to the TV This feature is supported only when the TV and mobile phone are connected to the same Samsung account If the Galaxy Buds is disconnected while listening to TV sound with the Buds the TV sound is muted Listening to the TV through a Samsung audio device that supports the Wi Fi function Menu Settings All...

Page 138: ...ed Setting the clock automatically Menu Settings All Settings General Privacy System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the network or is receiving digital broadcasts through a connected antenna The accuracy of the time information received may differ with the channel and signal If you get your TV signal from a cable broadcast receiver set top b...

Page 139: ...the remote control Using the sleep timer Menu Settings All Settings General Privacy System Manager Time Sleep Timer Try Now You can use this function to automatically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Turning off the TV using the off timer Menu...

Page 140: ...ion is turned on you can manually adjust the minimum brightness of the TV screen This function acts only when the value is less than the setting in Menu Settings All Settings Picture Expert Settings Brightness Try Now This function is not available when the Adaptive Picture function is turned on Brightness Reduction Try Now Reduce power consumption by adjusting brightness settings This function is...

Page 141: ... whether the TV is used If the TV is left idle the feature automatically switches off the screen This feature may not be supported depending on the Wi Fi router This function may not be supported depending on the model Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time In ...

Page 142: ...he screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel Shift mode Adjust Logo Brightness Prevents screen issues by lowering the brightness of fixed images such as logos and banners Pixel Refresh Adjusts pixels to provide a clearer screen Some features such...

Page 143: ...g com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Support Software Update Auto Update Try Now If the TV is connected to the network you can have the TV s software update itself automatically while you are watching the TV When the background update is com...

Page 144: ...cked content or apps can be accessed by entering the password Apply Channel Lock Try Now By selecting the menu you can turn on or off the Apply Channel Lock function Lock specific channels to prevent children from watching adult content To use this function the PIN number is required Channel Lock Settings Try Now Set the channel to lock or unlock App Lock Settings Try Now Set the installed app to ...

Page 145: ...model or geographical area Enabling voice guides for the visually impaired Menu Settings All Settings General Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the TV provides voice guides for channel change volume adjust information o...

Page 146: ...nding on the geographical area Enlarge the screen Menu Settings All Settings General Privacy Accessibility Graphic Zoom Try Now Enlarge the screen to make the picture or text bigger You can adjust the zoom level or move the zoom area This function may not be supported depending on the model or geographical area White text on black background high contrast Menu Settings All Settings General Privacy...

Page 147: ... individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell you its name Press the button twice to exit Learn TV Remote Learning about the TV menu Menu Settings All Settings General Privacy Accessibility Learn Menu Screen Try Now Learn the menus on the TV screen O...

Page 148: ...at the same time When this function is active you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker This function may not be supported depending on the model or geographical area For more information about connecting Bluetooth devices to the TV refer to Listening to the TV through Bluetooth devices Enlarging the sign language screen for the hearing impaired Men...

Page 149: ...t Slow Button Repeat to On and then adjust the operation speed in Repeat Interval App for the Visually Impaired SeeColors App You can download SeeColors App in Media Apps This application helps color blind people feel rich colors on TV through a simple self check Through self check colors are changed to be suitable so that each person can experience a richer view of colors When the SeeColors App i...

Page 150: ...orts some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Sett...

Page 151: ...olume Up Enabling the AV Color System Menu Settings All Settings General Privacy System Manager AV Color System Normally the TV can receive image and sound with good quality when the AV Color System mode set to Auto This mode detects the signal color system automatically In case of some signal reception with color unsatisfactory select the AV Color System mode to PAL M PAL N or NTSC Available only...

Page 152: ...ttings Try Now You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Menu Settings All Settings General Privacy Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the secur...

Page 153: ... data service you can enjoy a variety of data services by selecting the red color button This function may not be supported depending on the model or geographical area This function is not available when any other secondary function is under way Provided data service information may vary depending on the broadcast Changing the channel with the numeric keys while using data service may not be avail...

Page 154: ...s been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of fr...

Page 155: ...not be supported depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory sticks or flash drives are not supported The total recording capacity may differ with the amount of available hard drive space and the recording qu...

Page 156: ...ailable content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your network connection and try again Application services and updates may become ...

Page 157: ...e delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently...

Page 158: ... is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireles...

Page 159: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 160: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 160 ...

Page 161: ...e grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wa...

Page 162: ...0 x 2160 60 1920 x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160...

Page 163: ...tainers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 V...

Page 164: ...IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840...

Page 165: ...50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x...

Page 166: ...oders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 Series H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 Series HEVC FHD is supported ...

Page 167: ... 264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law μ Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 60 40 webm WebM VP8 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 ...

Page 168: ...a transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WM...

Page 169: ...1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6...

Page 170: ... be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders ...

Page 171: ... MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAu...

Page 172: ...ers H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 HEVC 8K is supported...

Page 173: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 174: ...to On All models for Q6 B BU Series Q8 B series 50 inch and smaller models The Serif 43LS01B model The Frame 32LS03B model The Sero Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O QLED TV except for Q6 B Q8 B 50 inch and smaller models series The Serif 50LS01B 55LS01B 65LS01B models The Frame 43 inch or larger models OLED TV F...

Page 175: ...olor Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 ...

Page 176: ...80 144 Hz 166 587 144 346 500 progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 2160 144 Hz 323 677 144 1424 180 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1080 144 Hz 166 607 144 653 100 progressive...

Page 177: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 B Series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 178: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 179: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 180: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 181: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 182: ...TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interferenc...

Page 183: ...ed works Copyright 2012 2021 Dolby Laboratories All rights reserved The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage https opensource samsung com This lice...

Page 184: ...Now Menu Settings All Settings General Privacy Power and Energy Saving Motion Lighting Try Now Menu Settings All Settings Picture Expert Settings Contrast Enhancer Try Now Run Picture Test When the tested image quality is normal check the signal of the connected device Menu Settings Support Device Care Self Diagnosis Picture Test Try Now The picture is not bright or the picture colors do not look ...

Page 185: ...ay they should look If the product s colors or absolute whites blacks seem to be off launch Picture Test Menu Settings Support Device Care Self Diagnosis Picture Test Try Now If the test results indicate that the problem is not caused by the TV do the following When using the One Connect Box confirm that its video input connectors are connected to the correct external device video output connector...

Page 186: ... Off Timer Try Now TV The Frame TV cannot be turned off If your TV is The Frame model you can turn off the TV by long pressing the Power button To switch from Art mode to TV mode or vice versa short press the Power button when the TV is on Unable to power on If you are having problems powering on your TV there are a number of things to check before calling the service department Confirm that the T...

Page 187: ...roadcasting Auto Program Try Now When using a broadcast receiver such as set top box and IPTV check the connection to the TV Menu Connected Devices Connection Guide Try Now When the symptom persists contact your service provider The TV image does not look as good as it did in the store Store displays are tuned to a digital UHD channel or HD channel Change the output resolution of your devices such...

Page 188: ...nction Mobile phones used close to the TV within 3 2 ft may cause noise on analog and digital channels There is a dotted line on the edge of the screen Change Picture Size to 16 9 Standard Menu Settings All Settings Picture Picture Size Settings Picture Size Try Now Change the output resolution of your external device The picture won t display in full screen HD channels will have black bars on eit...

Page 189: ...rn off the Caption function in Caption Settings Menu Settings All Settings General Privacy Accessibility Caption Settings Caption Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on the range of receiving HDMI input signals is expanded allowing you to view HDR content sent from an external device Menu Settings All Settings Connection External De...

Page 190: ...al device and the TV and then try cable connection again The picture is good but there is no sound Check the Sound Output setting If it is set to TV Speaker check the volume setting Menu Settings All Settings Sound Sound Output Try Now If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box conne...

Page 191: ... check the Signal Information A low signal level may cause sound distortions Menu Settings Support Device Care Self Diagnosis Signal Information Try Now The sound is interrupted Sound quality may become affected if the wireless router is close to the Bluetooth speaker Place the Bluetooth speaker as close as possible to the TV without obstacle between them Do not place the wireless router close to ...

Page 192: ...n the model To optimize the sound depending on the surroundings select Adaptive Sound Menu Settings All Settings General Privacy Intelligent Mode Settings Adaptive Sound Try Now This function may not be supported depending on the model The volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as h...

Page 193: ...Settings General Privacy Reset Try Now Menu Settings All Settings Broadcasting Auto Program Try Now The captions are not provided on a digital channel When watching channels with the antenna cable connected run Caption Settings Menu Settings All Settings General Privacy Accessibility Caption Settings Try Now Some channels may not have caption data When watching a channel on an external device such...

Page 194: ...ction of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to connect Menu Connected Devices Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile ...

Page 195: ...twork that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Connected Devices Connection Guide Audio Device Bluetooth The PC screen does not appear or it flickers When the PC screen does not appear or the PC is not recognized check the power supply of the PC an...

Page 196: ...V and router If unable to establish a wireless internet connection connect the TV to the wireless router via an LAN cable If the TV is able to connect to the internet normally via the cable connection there might be a problem with the wireless router In this case try using a different wireless router Wired networks are not supported by some models Wired network connection failed Check if the LAN c...

Page 197: ... supports the Data Service You can press the corresponding buttons shown on the screen to access additional features and functions offered by that broadcast What is an interactive service and how does it work Interactive services include viewer surveys quizzes ticket requests product purchases and other interactions between the viewer and the TV station Generally you will need to set up an account...

Page 198: ...the same screen to appear and create a blur Blur Reduction prevents this blurring effect The Blur Reduction function may not be supported depending on the model Why is the Data Service closed automatically The Data Service keeps running during Auto Protection Time Set Auto Power Off to Off to keep the Data Service running Menu Settings All Settings General Privacy Power and Energy Saving Auto Powe...

Page 199: ...ce is not displayed Make sure the device is an Anynet HDMI CEC device From the settings menu on the device check and confirm that the HDMI CEC option is enabled From the TV check and confirm that the Anynet HDMI CEC feature is set to On Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cable is securely plugged in Check ...

Page 200: ...ynet function of a device connected to the TV turn off the Anynet HDMI CEC function of the device Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now When Anynet HDMI CEC is turned off the sound bar connected via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off...

Page 201: ...or dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries repla...

Page 202: ...r digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical area The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formatting ...

Page 203: ...twork connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing installed apps The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website The Smart Hub H...

Page 204: ...r with unsupported files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure that the codec is supported by the TV For more information refer to Read Before Playing Photo Video or Music Files 204 ...

Page 205: ... All Settings General Privacy Voice Google Assistant Settings Try Now This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area Bixby Alexa answers although I did not call it The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant Turn off the Voice Wake up function or set the Wake Up Sensitivity to Low...

Page 206: ...ol by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries replace them with new ones During vo...

Page 207: ...s heat however is not a defect and does not affect the TV s functionality The TV smells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Menu Settings All Settings General ...

Page 208: ...l procedures that meet our demanding performance and reliability requirements Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund The software update over the Internet has failed Check the network connection status Menu Settings All Settings Connection Network Network Status Try Now If the TV is not connected to a network connect it to a netw...

Page 209: ...st to help diagnose video issues and the Sound Test to diagnose sound issues You can also view signal strength information for over the air digital signals test the Smart Hub network connection and run the Smart Hub and TV factory reset functions Video Test Picture Test Try Now Sound Test Try Now HDMI Troubleshooting Signal Information Try Now Smart Hub Connection Test Try Now Reset Smart Hub Try ...

Page 210: ...y defaults and deletes all information related to Samsung accounts linked service accounts Smart Hub service agreements and Smart Hub applications Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets current sound sett...

Page 211: ...et service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Menu Settings Support Device Care Request Support Try Now You can request ser...

Page 212: ...en The TV Screen does not Display Properly The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 212 ...

Page 213: ... HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or vertical lines Try changing channels using the remote control 213 ...

Page 214: ... input source Settings If the same problem persists run a diagnostic test On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now Support Support Device Care Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now 214 ...

Page 215: ... a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now 215 ...

Page 216: ... Support Device Care Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now Signal Information Check whether the signal strength is too weak or not 216 ...

Page 217: ...cluding the remote control and the features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 217 ...

Page 218: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 218 ...

Page 219: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 219 ...

Page 220: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 220 ...

Page 221: ...utlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Connected Devices Also make sure that the correct source is selected on the Connected Devices Menu Connected Devices Sources 221 ...

Page 222: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 222 ...

Page 223: ...uding the remote control and the features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cord and plug it back into the wall outlet 223 ...

Page 224: ... Box then unplug the power cord and plug it back into the wall outlet HDMI If the external device supports 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 224 ...

Page 225: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 226: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 226 ...

Page 227: ... control and the features may differ depending on the model or geographical area On the remote control press the button and move to Menu Settings All Settings using the directional button Settings Select Menu Settings All Settings Connection Network Network Status to check the network status Try Now 227 ...

Page 228: ...Network Status to check the network status Try Now Network Reset Network If the network isn t connected a network reset may be required Try Now Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 228 ...

Page 229: ...ss point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 229 ...

Page 230: ...nt DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS Setting Enter manually Select DNS Setting Enter manually 230 ...

Page 231: ...IP Settings DNS Server Select DNS Server enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Try Now 231 ...

Page 232: ...d its accessories including the remote control and the features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 232 ...

Page 233: ...V Speaker Try Now Settings Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now Sound Sound Sound Output Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now 233 ...

Page 234: ...ettings Support Device Care Self Diagnosis Sound Test Try Now Update now If the same problem continues a software update or factory reset may be required Try Now If there is sound but it is not clear run a diagnostic test On the remote control press the button 234 ...

Page 235: ...Test to check the sound Try Now Support Support Device Care Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound Try Now Settings If the test reveals a problem select Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 235 ...

Page 236: ...xpert Settings Reset Sound Try Now Settings If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Support Support Device Care If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now 236 ...

Page 237: ...Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required Try Now 237 ...

Page 238: ... and its accessories including the remote control and the features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 238 ...

Page 239: ...p of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 239 ...

Page 240: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 240 ...

Page 241: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 241 ...

Page 242: ...r geographical area Settings If your TV is connected to the network you can set it to receive periodic updates automatically On the remote control press the button and move to Menu Settings Support using the directional button Support Support Software Update To enable automatic updates select Menu Settings Support Software Update Auto Update Try Now 242 ...

Page 243: ...an update the software using a USB drive Settings Select Menu Settings Support About This TV and check the model code and software version Try Now Support Support About This TV Select Menu Settings Support About This TV and check the model code and software version Try Now 243 ...

Page 244: ...mation Model code Software version Select Menu Settings Support About This TV and check the model code and software version Try Now Using a computer connect to www samsung com Find your TV model and download the firmware file 244 ...

Page 245: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 245 ...

Page 246: ...rt the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 246 ...

Page 247: ...ow Support Support About This TV After your TV turns on select Menu Settings Support About This TV and check the new firmware version Try Now About This TV Product Information Model code Software version After your TV turns on select Menu Settings Support About This TV and check the new firmware version Try Now 247 ...

Page 248: ... or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of the 2 buttons below the button on...

Page 249: ...atching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast program is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshift ...

Page 250: ...e on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Running the Accessibility menu functions using the General menu Menu Settings All Settings General Privacy Accessibility Try Now You can also go to...

Page 251: ... or geographical area To use Bixby the TV must be set up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must ...

Page 252: ...vide broadcast captions the Position function is activated so that you can change the caption position When watching a channel on an external device such as a set top box and cable box turn on the caption function on the device For more information contact your service provider Sign Language Zoom Settings You can zoom in the sign language screen when the program you are watching provides it Sign L...

Page 253: ...families to listen to the TV at comfortable sound levels This function may not be supported depending on the model or geographical area High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Enlarge You can enlarge important elements on the menu such as the names of programs Gr...

Page 254: ...the channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done Using on screen number entry via the Samsung Smart Remote or Remote Control Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN Press the or button on the Samsung Smart Remote or Remote Control and the...

Page 255: ...e Remote Control Of the two buttons that protrude from the center of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Using program information When watching TV press the Select button to view program information which then appears at the top of the screen Voice Guide will say program subtitles or audio descrip...

Page 256: ...ided Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the instructions below 1 Press the button and press the left directional button on the remote control 2 Press the down directional button to move to Menu 3 Press the right directional button to move to Settings 4 Use the down directional button to move to ...

Page 257: ...program you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move to a broadcast ...

Page 258: ...g refer to Recording Cancel Scheduled Viewing Cancel Scheduled Recording You can cancel your scheduled viewings and recordings View Details You can see the detailed information on the selected program The information may differ with the broadcast signal If the information is not provided with the program nothing appears Press the Select button on the View Details option This will open the details ...

Page 259: ... ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the channel button to access the Guide 2 Move to to the program to cancel the viewing schedule and press the Select button 3 Move to Cancel Scheduled Viewing and then press the Select button 4 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing is...

Page 260: ...nnel you want to view and then press the Select button This function may not be supported depending on the model or geographical area All Displays the channels that have been automatically searched These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable See Air or Cable below Favorites Displays Favorites 1 to Favorites 5 Use...

Page 261: ... program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program that is on later move to the program in the Guide and then press the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and the...

Page 262: ... right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When recording a live program you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right directional buttons to move t...

Page 263: ...u on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded program You can delete any recorded program 1 Go to the list of Recordings to delete a recorded program 2 Use...

Page 264: ...Smart Hub Home Screen is the static menu listed You can quickly and easily use the listed menu items to access the main TV settings or external devices search and apps Privacy Choices From your TV easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected To use Smart Hub you must agree to the Smart Hub service agreement and the collec...

Page 265: ...ed only in The Frame For more information refer to Using Art Mode Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimize the Controller and audio device for playing games This function may not be supported depending on the model or geographical area For more information about Game refer to Using Samsung Gaming Hub Media View a variety of TV programs ...

Page 266: ...u icons Use left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Sitemap and Index The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the bu...

Page 267: ...tings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then perfor...

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