Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The problem
Try this!
The remote control does
not work.
The connection between the remote control and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the
and
buttons simultaneously for 3 seconds or more.
Pairing is not available in AU7 (except for AU7980 Series)/TU7/BEA/BET series.
Also, if the remote control does not work properly or its response is very slow, the battery
might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom, or turn over
the remote to expose the solar cell.
– You can check remaining battery of Samsung Smart Remote with solar cell in
Settings
General
Power and Energy Saving
Available Remote
Battery
.
• If the remote control has batteries, replace them with new ones.
External devices cannot be
operated with the TV
remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in
Source
Universal Remote
.
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