Samsung QA75Q60AAUXZN E-Manual Download | Manualshive

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Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings Support Device Care Self Diagnosis

Try Now

You can use the

Picture Test

to help diagnose video issues and the

Sound Test

to diagnose sound issues. You can

also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection and
run the Smart Hub and TV factory reset functions.

•

Video Test

•

Picture Test

•

Sound Test

•

HDMI Troubleshooting

•

Signal Information

•

Smart Hub Connection Test

•

Reset Smart Hub

The problem

Try this!

Cannot select

Signal Information

in

Self

Diagnosis

.

Verify that the current channel is a digital channel.

Signal Information

is only available for digital channels.

•

Settings

Support

Device Care

Self Diagnosis

Signal

Information

Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all
information related to Samsung accounts, linked service accounts, Smart Hub
service agreements and Smart Hub applications.

•

Settings

Support

Device Care

Self Diagnosis

Reset

Smart Hub

Reset picture

Resets current picture settings to the default settings.

•

Settings

Picture

Expert Settings

Reset Picture

Reset sound

Resets current sound settings to the default settings.

•

Settings

Sound

Expert Settings

Reset Sound

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Summary of Contents for QA75Q60AAUXZN

Page 1: ... To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link Questo manuale d istruzione è fornito da trovaprezzi it Scopri tutte le offerte per Samsung Q60A 75 QA75Q60AAUXZN o cerca il tuo prodotto tra le migliori offerte di Televisori ...

Page 2: ...e 61 Using PC on TV 67 Using the Apps Service 71 Using the e Manual 73 Using the Internet 74 Using SmartThings 77 Playing pictures video music 84 Using Multi View 86 Using Bixby 91 Using the Game Bar TV Viewing 94 Using the Guide 96 Recording Programmes 98 Setting Up Schedule Viewing 100 Using Timeshift 100 Buttons and functions available while recording a programme or Timeshift 102 Using the Chan...

Page 3: ...or Wide Screen 165 Read Before Connecting a Computer Supported Resolutions 168 Supported Resolutions for Video Signals 170 Read Before Using Bluetooth Devices 171 Suffix Parental Rating Thailand only 172 Licences Troubleshooting Picture Issues 173 Testing the picture Sound and Noise Issues 179 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet ...

Page 4: ...et There is No Sound or the Speakers are Making an Odd Sound 216 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 222 When the remote control does not work Updating the Software 226 Updating to the latest TV s software Accessibility Guidance Menu Learning Screen 232 Using the Remote control 234 Using the accessibility menu 238 Using the TV with Voice G...

Page 5: ...he TV Source Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI AV Smartphone Screen Sharing Smart View SmartThings Apple AirPlay N...

Page 6: ...he connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theatres to your TV The image on your TV may differ from the ...

Page 7: ...your TV An antenna connection is not necessary if you connect a cable box or satellite box The port on your TV may differ from the following figure depending on the product model and region A connection method may differ depending on the model or geographical area 7 ...

Page 8: ...etwork Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps Thi...

Page 9: ...Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 9 ...

Page 10: ...list and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Settings General Network Network Status Checking the Internet connection status Settings General Network Network S...

Page 11: ...function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected This function may not be supported depending on the model or geographical area ...

Page 12: ...press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model or geographical area The screen sharing function Smart View Apple AirPlay on your...

Page 13: ...mation about configuration refer to Enabling Tap View 2 Turn on the screen of your mobile device 3 Tap your mobile device on the TV The TV screen switches to Multi View Music Wall or mobile device s screen When you perform Tap View while in Ambient Mode or Art Mode only the mobile device s screen appears on the TV 4 Watch the Multi View Music Wall or mobile device s screen on the TV screen The dis...

Page 14: ...ings app on your mobile device 3 Set Tap View to on Upon connection for the first time select Allow on a pop up window of the TV Mobile Screen Viewing in Multi View When you start screen sharing with a mobile device Smart View Apple AirPlay Tap View the TV screen switches to the Multi View or mobile device s screen Watch multiple contents at the same time with the Multi View screen This function m...

Page 15: ...interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable to connect a large mobile dongle to a USB port When using the optical cable or 3G dongle interference may occur due to the large size of the dongle Channel Bound Apps is not available when you set up mobile network If you ...

Page 16: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 16 ...

Page 17: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 18: ...ata Backup folder on the TV to a Samsung mobile device How to Use ADB Auto Data Backup 1 ADB Auto Data Backup Registration First register the TV using the USB Backup app and then select a USB storage device or an external hard disk drive connected to the TV The ADB Auto Data Backup folder is automatically created on the selected storage device Then select folders from your mobile device s gallery ...

Page 19: ...the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an exte...

Page 20: ...uick switching Using additional functions You can use the following features on the Source screen PC on TV Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using PC on TV Connection Guide Displays device connection instructions For more information about the Connection Guide refer to Connection Guide Remote Key Guide You can view how to use the re...

Page 21: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports in...

Page 22: ...ical on the Sound Output menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection notes...

Page 23: ...ction To check whether your mobile device supports Wi Fi Direct refer to the mobile device s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The video or audio may s...

Page 24: ...an control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame Learn about the buttons on the Samsung Smart Remote 24 ...

Page 25: ...PIN ZIP code and etc When you press the button and then select TTX MIX from the pop up list the TTX menu appears For more information refer to Teletext Feature If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feat...

Page 26: ...he channel Launch app button Launch the app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung...

Page 27: ...About the Samsung Smart Remote AU8 Series Learn about the buttons on the Samsung Smart Remote 27 ...

Page 28: ... you press the button and then select TTX MIX from the pop up list the TTX menu appears For more information refer to Teletext Feature Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Moves the focus Select Selects or runs a focused item When pressed while you ...

Page 29: ...ton This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does ...

Page 30: ...oint it at the front of the TV then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame For more information about the Samsung Smart Remote that ...

Page 31: ...rnal Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorises both the external devi...

Page 32: ... may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not ...

Page 33: ...n XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices ag...

Page 34: ...y Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending on...

Page 35: ...ith the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Editing Buttons The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related suggestio...

Page 36: ... the editing function Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text with your voice may not be supported for some functions...

Page 37: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 38: ...pen the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognises and analyses the surroundings noise the content and your usage patterns to provide the best viewing experience To turn Intelligent Mode on or off press the Select button To set the detailed options press the up directional button and then select Intelligent Mode Settings This function is supported only i...

Page 39: ...lable when an external input source is being used Subtitle You can watch TV broadcasts with subtitles To activate deactivate the Subtitle function press the Select button To run Accessibility Shortcuts press the up directional button and then select Accessibility Shortcuts Audio Language You can change to the audio language you want to hear To make fine adjustments press the up directional button ...

Page 40: ...ptions press the up directional button and then select Colour Space Settings Device Care You can run Device Care to diagnose and optimise your TV Device Care can also check and optimise the TV s storage If any trouble found it needs for technical support On Timer You can set On Timer to turn on the TV automatically at a specific time On Timer is only available if the Clock has been set This functi...

Page 41: ... to the Internet For more information refer to Using the Apps Service 6 Multi View While watching the TV you can simultaneously view multiple screens that are split This function may not be supported depending on the model or geographical area For more information about the Multi View refer to Using Multi View 7 Ambient Mode You can enhance your living space with decorative content that matches th...

Page 42: ...ified about When you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 9 Universal Guide Universal Guide is an app that allows you to search for and enjoy various contents such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your prefe...

Page 43: ...ve the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remot...

Page 44: ...tically Settings General Smart Features Autorun Samsung Business TV App If Autorun Samsung Business TV App is set to On Samsung Business TV app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu To use the Samsung Business TV app on your TV install the app from Google Play Store or App Store Use the Samsung Business TV...

Page 45: ...r app that supports Multi View This function may not be supported depending on the model Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is 0000 You can set the PIN i...

Page 46: ...amsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Samsung Account Settings General System Manager Samsung Account move the focus to your account s icon and then press the ...

Page 47: ...count website http account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from your Samsung Account...

Page 48: ...ay not be supported depending on the model In Ambient Mode some functions may not be supported Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on your TV may differ from the image above depending on the model and geographical area When you press the button in Ambient Mode the Ambient Mode browser screen appears at the bottom of the...

Page 49: ...evel of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Screen Settings You can adjust the settings such as content brightness saturation and colour tone Brightness Adjusts the brightness of the content Satura...

Page 50: ...phical area Routine Enjoy a range of routines each displaying content to suit each part of your day or create your very own routines via the SmartThings app Q Collection Provides content that is dedicated to Samsung QLED Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Mood Enjoy a range of options to create the ri...

Page 51: ... time information such as weather temperature time and news Artwork Allows you to select content such as world famous photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and opt...

Page 52: ...he content You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background For more information select the How To icon This function may be a delay in image transmission and optimisation depending on network conditions Shadow Effects Applies a shadow effect that you select to the content Viewing detailed information about the content When you are en...

Page 53: ...s and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode You can use Art mode settings Art Settings on the TV or SmartThings app on your mobile device to set the sensitivity of the motion detector so that the TV can detect vi...

Page 54: ...ges by pressing the down directional button on the remote control Art Store You can go to Art Store to purchase various images The Art Store may not appear depending on the network connection status To purchase or appreciate images first log in with your Samsung Account Recent You can manipulate the last selected images My Collection You can view a list of artworks and photos that you set as Favou...

Page 55: ...time interval at which images are to be switched and then press the Select button Import images from an external storage device 1 Connect an external storage device that contains images to the TV 2 Use the directional buttons on the remote control to move to My Collection and then move to the connected external storage device 3 Use the directional buttons on the remote control to move to an image ...

Page 56: ...lect button You can select any subtopics or images on the screen The entry path may differ by each topic 3 Use the directional buttons on the remote control to move to an image and press the Select button 4 Use the directional buttons on the remote control to move to Details at the bottom of the screen and then select Acquire Artwork Displays Get Trial Membership or Free Trial if you have not join...

Page 57: ...oto Filter You can apply the selected filter s effect to the image according to your preferences This function is only available for saved images on My Photos Mount You can apply various border styles and colours to the image according to your preferences Favourite You can set or not set an image that you prefer as a favourite item by pressing the Select button on the remote control You can view a...

Page 58: ...mode use the directional buttons on the remote control to move to the Settings menu item at the bottom of the screen You can adjust the following functions Brightness Use the directional buttons on the remote control to move to Modify at the bottom of the screen and then press the Select button In the next screen adjust the picture brightness After selecting the desired settings press the Select b...

Page 59: ... app from Google Play Store Samsung Apps or the App Store The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting images Subscribing to Art Store Membership Creating Collage Combine multiple images into one image Applying border styles and colours to images Setting the brightness ...

Page 60: ...r than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sens...

Page 61: ...Windows 10 Connection via Mac OS is available in AirPlay Using Easy Connection to Screen You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Screen PC app Then you can easily connect a remote PC 1 Download the Easy Connection to Screen PC app from smsng co PConTV and the...

Page 62: ...r saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the PC on TV function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10 5 ...

Page 63: ... PC you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is re...

Page 64: ...g pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select t...

Page 65: ...ices that support the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the browser in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking function of the browser you can add or delete the cloud service link to or from PC on TV ...

Page 66: ... Settings PC on TV Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to PC on TV Pass may not work depending on the site policy To securely access the cloud service you can use the browser s au...

Page 67: ...he default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to downloa...

Page 68: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 69: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 70: ...p to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on t...

Page 71: ...ice http www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting First Time Use Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics...

Page 72: ...quest technical support e Manual Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access ...

Page 73: ...y differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering...

Page 74: ...nding on the model This function may not be supported depending on the device type Registering a device 1 When there is any device detected near the TV a registration pop up appears on the TV screen When there is no device detected the pop up may not appear 2 Select Register to register the device Select Close Then the device registration pop up does not appear You can register a device in SmartTh...

Page 75: ...ccount Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung Account select Sign In to sign in 2 Settings You can configure the SmartThings settings 3 Add Device Displays the list of devices that can be registered on your TV You can register any by selecting a device 4 List Map Displays the detected devices in a map or list 75 ...

Page 76: ...r later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com products External devices DVD player Blu ra...

Page 77: ...tion refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device 1 Filter By Filters the media content by type of media 2 Sort By Sorts the content list This function may not be supported depending on the typ...

Page 78: ...ntent stored on the device If a USB device that contains the content you want to play is already connected to the TV select the USB device in the Source screen 3 Select a content item to play from the list The selected content is played Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space Visualisations are generated on yo...

Page 79: ...e Station Launcher 2 After Install add to home Now Tune Station App Icon will show on Home Screen When you select the Tune Station App icon in Home Screen app will be launched in full screen and all Music files will be loaded if USB is attached to TV Launching Tune Station You can launch Tune Station in following ways 1 Select Music files on USB storage device or hard disk drive attached to TV On ...

Page 80: ...section move up the focus on the playback bar and then select one of the five thumbnails This function may not be supported depending on the file format Stop Stop the contents being played Previous Next Displays the previous or the next multimedia content file Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the rewind or fast forward speed up to 3 times faster than ...

Page 81: ...ew When this function is started the rotation starts in a short time When 360 Auto Rotation is focused press the Select button to change to the following modes General Dynamic Natural This function is only available when 360 Mode is selected When 360 Auto Rotation is activated automatic adjustment is followed The adjustment position may differ depending on the image The video s viewing angle is ma...

Page 82: ...s in random order Picture Off Plays music files with the screen off Fit to Screen Fits a photo to the screen Rotate left Rotate right Rotates a photo left or right Zoom Zooms in a photo Background Music Pauses or resumes the background music while the TV displays photos This function is available after enabling the Background Music option 82 ...

Page 83: ...you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the detailed subtitle options such as the language sync size and colour If subtitles are not displayed correctly check the encoding setting Rotate Rotates the video...

Page 84: ...s can be displayed in Multi View mode This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Multi View This function is not available in some apps In some models you can view the image on the camera connected to the SmartThings app of your mobile device Q Symphony is not supported by Mult...

Page 85: ...tion may not be supported depending on the model Connect Bluetooth speaker You can hear the sound by connecting the Bluetooth speaker This function may not be supported depending on the model Exit to full screen Multi View is ended and then the full screen appears To stop Multi View press and hold the button on the Samsung Smart Remote A short press of the Samsung Smart Remote s button allows you ...

Page 86: ... account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking When ...

Page 87: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 87 ...

Page 88: ...t of your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Settings General Voice Bixby Voice Settings Language You can change Bixby s language The languages of the ...

Page 89: ...pending on the model or geographical area Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geographical area Privacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommended commands Displays reco...

Page 90: ...y you may encounter a service application or contract To change the current channel by saying channel names as voice commands you must finish Service Provider Settings Service Provider Settings can be set in Settings Broadcasting Service Provider Settings If the settings for the service provider are configured yet configure them in Settings General Reset Try Now Service provider settings in initia...

Page 91: ... Lag FPS HDR VRR Sound Output 16 9 Screen Position Game Mode Settings Troubleshootin g The image on your TV may differ from the image above depending on the model 1 Input Lag Shows the Input Lag of the game When Game Motion Plus is Off the game operates with the minimum input lag When you increase the values for Blur Reduction and Judder Reduction in Game Motion Plus Settings Settings General Exte...

Page 92: ...creen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC Whether or not to support the screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 7 Screen Position When setting the screen ratio to Ultra wide 21 9 or 32 9 you can use the Up Down directional button on the remote control to move the screen up or down from t...

Page 93: ...tting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device While you are playing a game the screen ratio cannot be changed Before running a game first select the desired screen ratio on the Game Bar Troubleshooting of the game screen and audio problems After changin...

Page 94: ...t up a schedule viewing or recording Recording may not be supported depending on the model or geographical area To view the Guide while watching TV press the Channel button on the Samsung Smart Remote or Remote Control On the Standard Remote Control press the GUIDE button To see information about analogue channels and use the analogue channel functions of the Guide you must finish the service prov...

Page 95: ... You can cancel scheduled viewings Cancel Scheduled Recording You can cancel scheduled recordings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal To move to the Channel Filter or Aerial Type Schedule Manager screen Press the or button If the remote control button is press it twice Channel...

Page 96: ...ect a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme scheduled to be broadcast press the Select button and then select Schedule Recording to set up a scheduled recording of the scheduled programme Using the instant and schedule recording options while watching a programm...

Page 97: ...ce using Schedule Recording and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the programme starts and the end time up to 10 minutes after the programme ends Delete You can delete scheduled recordings View Details You can view detailed information about scheduled recordings Viewing recorded programmes Live TV R...

Page 98: ...ng Configure the TV to show a specific channel or programme at a specific time and date The appears next to programmes that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a programme you would like to view press ...

Page 99: ... the geographical area Setting the schedule Viewing Time Live TV Schedule Manager Live TV Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries The menus may not appear depending on the model or geographical area Edit You can set the start time of a scheduled viewing If you...

Page 100: ...s available while recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions When you press the down directional button the control bar appears and the following options are avai...

Page 101: ...rding Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the progra...

Page 102: ...s While the TV is connected to the Internet you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on the model or geographical area Favourites Displays Favourites 1 to Favourites 5 It displays only the favourites list ...

Page 103: ...d set Settings Broadcasting Apply Channel Lock to On For more information about how to set your password refer to Setting up a password Rename channel After selecting a channel to change in Edit Channels select Rename channel to change the channel name You can rename only one channel at a time This function is only available for analogue broadcasts Change Number After selecting a channel to change...

Page 104: ...es list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add to add the selected channel in the Favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favourites list and then select Add ...

Page 105: ...g Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The DVB T2 system may not be supported depending on the geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Settings Broadca...

Page 106: ... the service provider Settings Broadcasting Service Provider Settings You can configure the service provider related settings Service Provider Turns on or off the service provider function About Service Provider Displays the current service provider and its information detail Open Service Provider Settings You can set available service providers This function may not be supported depending on the ...

Page 107: ... on the model or geographical area This function is useful for controlling what programmes children can watch on the TV based on their ratings Programme Rating Lock does not however block programmes originating from external sources such as Blu ray players DVD players or USB files Every time you access Programme Rating Lock you must enter the security PIN You must also enter this PIN to watch a bl...

Page 108: ...urer of CICAM and information of CAS Conditional Access System CICAM PIN Manager Manage Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and then set other PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automatically Turn it...

Page 109: ...g analogue channels Settings Broadcasting Expert Settings Manual Scan Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts Channel mode P pogramme mode When tuning is complete the broadcasting stations in...

Page 110: ...nabling Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel Numbers Use this to change channel number When channel number is changed channel information is not updated automatically This function may not be supported depending on the model or geographical area Changing teletext language Settings Broadcasting Expert Settings Teletext Language Settings Teletext Language...

Page 111: ...oadcast signal Audio Language Settings You can change the audio language you want to hear The available language may differ with the broadcast Audio Format You can change the audio format you want to hear The supported audio format may differ with the broadcast programme This option is only available on digital channels Showing TVkey Interface menu Settings Broadcasting Expert Settings TVkey Inter...

Page 112: ...rience by recognising your content usage patterns and the environment around your TV Adaptive Picture Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported by some modes or apps For example Ambient Mode Art Mode and Game Mode Active Voice Amplifier Analyses ambient noise and provides...

Page 113: ...ific volume level while you are watching TV The TV analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume functio...

Page 114: ...ult mode suitable for general viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can cha...

Page 115: ...tion is set to On the screen appears darker than when it is Off Local Dimming Control the brightness of individual areas on the screen to automatically maximise contrast This function may not be supported depending on the model or geographical area Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV AV or HDMI 1080i Colour Tone Try Now White Bala...

Page 116: ...rted depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically Sou...

Page 117: ...roving visibility and object details in dark scenes without washing out colours and contrast in brighter scenes Game Motion Plus Settings You can configure the Game Motion Plus settings This function may not be supported depending on the model Game HDR In accordance with the HGiG HDR Gaming Interest Group standard it sets the optimal image quality for HDR games according to the brightness informat...

Page 118: ...ble In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supported 8K resolutions refer to Resolutions for Input Signals supported by 8K models QN7 A series or higher Using HDMI black level Settings General External Device Manager HDMI Black Level Try Now Use...

Page 119: ...he 4 3 or Fit to screen mode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the picture to the...

Page 120: ...following settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports e...

Page 121: ... connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Try Now Plays the notification sound when manipulating a menu or selecting an ...

Page 122: ... It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2021 Refer to the sound bar s user manual when connecting it to the TV Listening to the TV through...

Page 123: ...ons are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV For more information about how to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Surround sound configurations with a sou...

Page 124: ...me Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information received may differ with the channel and signal If you get your TV signal from a cable broadcast receiver set top box or a satellite receiver satellite set top box connected to an HDMI or Component port you mu...

Page 125: ...r a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geographical area Turning on the TV using the on timer Settings General System Manager Time On Timer You can set On Timer to turn on the TV automatically at a specific t...

Page 126: ...ness This function is not available when the Adaptive Picture function is turned on Brightness Reduction Try Now Reduce power consumption by adjusting brightness settings This function is not available when the Adaptive Picture function is turned on Motion Lighting Try Now Adjusts the brightness in response to on screen movements to reduce power consumption This function is not available when the ...

Page 127: ...onnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto update Try Now If the TV is connected to the Internet you can have the...

Page 128: ... to Off or muted the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to O...

Page 129: ... Volume Adjusts the audio description volume The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on This function may not be supported depending on the geog...

Page 130: ...ay not be supported depending on the model or geographical area Enlarging the font for the visually impaired Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual im...

Page 131: ... or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the broadcasting subti...

Page 132: ...ng provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so that they slow down when you continually p...

Page 133: ... and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu under eac...

Page 134: ...ume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mode For all other uses select Home Mode Use Retail Mode only in a store With Retail Mode some functions are disabled and the TV settings automatically re...

Page 135: ...s You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset All setti...

Page 136: ...ng Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being played back An application on HbbTV may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually operates only when ...

Page 137: ...t supported depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the C...

Page 138: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 138 ...

Page 139: ...d please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CARD ...

Page 140: ...ot be displayed To change the Teletext page On the Samsung Smart Remote or Remote Control Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote or Remote Control TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode ch...

Page 141: ...To undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 142: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 143: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 144: ... memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50 MB while recording is in progress If the available storage space falls below 500 MB while both the ...

Page 145: ...re not supported USB memory sticks or flash drives are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift funct...

Page 146: ... Stereo Mono Automatic change Dual Dual I Dual II Dual I NICAM Stereo Mono Mono Automatic change Stereo Mono Stereo Automatic change NICAM Dual Mono NICAM Dual 1 NICAM Dual 2 NICAM Dual 1 If the Stereo signal is too weak and an automatic switching occurs select Mono Available only for the stereo signals Available only when the input source is set to TV 146 ...

Page 147: ...ervices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ag...

Page 148: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a web pa...

Page 149: ...et is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wirel...

Page 150: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 151: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 151 ...

Page 152: ...at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type...

Page 153: ...0 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1...

Page 154: ... the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 QLED TV except for Q6 A Series The Frame VC1 AP L4 is not supported GMC 2 or above is not suppor...

Page 155: ... Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 prof...

Page 156: ... 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 38...

Page 157: ...t be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WM...

Page 158: ... 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 Rea...

Page 159: ...th the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supporte...

Page 160: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 161: ... to On All models for Q6 A AU BEA Series and for less than 55 inch models QLED TV except for 50QN9 A model The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O 50QN9 A model Supported for 55 inch or larger models of the QLED TV except for Q6 A Series and The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCb...

Page 162: ...B 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0...

Page 163: ...upported only 1920 x 1080 resolution This function may not be supported depending on the model Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 120 Hz 270 000 120 000 1188 000 progressive 4096 x 2160 120 Hz 270 000 1...

Page 164: ...0 x 1080 21 9 60 Hz 66 000 60 000 198 000 progressive 2560 x 1080 21 9 120 Hz 131 748 120 000 347 810 progressive 3840 x 1080 32 9 60 Hz 66 625 60 000 266 500 progressive 3840 x 1080 32 9 120 Hz 137 250 120 000 549 000 progressive The resolution may not be supported depending on the model When the screen size is not changed even in Wide Screen set the resolution in the external device Wide Screen ...

Page 165: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 A Series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 166: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 167: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 168: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 169: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 170: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 171: ...tween 6 12 years old General Content suitable for general audiences PG 13 PG 13 Content suitable for people aged 13 and above but can be watched by those who are under the recommended age if parental guidance is provided PG 18 PG 18 Content suitable for people aged 18 and above but can be watched by those who are under the recommended age if parental guidance is provided Adults Content unsuitable ...

Page 172: ...Corporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com This licence may not be supported depending on the model or geogra...

Page 173: ...TV Picture Test displays a high definition picture you can examine for flaws or faults The problem Try this Flickering and Dimming If your TV is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Brightness Optimisation Brightness Reduction Motion Lighting or Contrast Enhancer Settings General Power and Energy Saving Brightness Optimisation Se...

Page 174: ...al device run Connection Guide Source Connection Guide Screen Brightness If the screen appears too dim try changing the settings under Reset Picture or disabling Brightness Optimisation Settings Picture Expert Settings Reset Picture Settings General Power and Energy Saving Brightness Optimisation If the colours on your TV are correct but just a little too dark or bright try adjusting the following...

Page 175: ...vice department Confirm that the TV s power cable is connected correctly at both ends and that the remote control is operating normally Make sure that the antenna cable or cable TV cable is firmly connected If you have a cable box or satellite box confirm that it is plugged in and turned on In case of a model that supports One Connect Box check the One Invisible Connection or One Connect Cable bet...

Page 176: ...higher Make sure that the set top box or cable box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel check the network connection When the network speed is slow the app may not work or the image quality may be poor The picture is distorted The compression of video content may cause picture distor...

Page 177: ...Change the output resolution of your external device The picture is black and white Use a composite cable when you connect AV equipment to the TV If you are using the composite cable connect the video cable Yellow to the VIDEO Yellow Green input port The COMPONENT IN port may not be supported depending on the model or geographical area Check whether Greyscale is set to On Settings General Accessib...

Page 178: ...sor may be affected by the installation environment height tilt obstacles If the clothes you wear or your skin colour is similar to the surrounding shading the motion sensor may not work properly Motion Sensor may not be supported depending on the model or geographical area The TV responds to all visual changes around it lights displays dogs out of window changes and other occurrences You can adju...

Page 179: ... the volume control of the external device cable box or satellite box DVD Blu ray etc connected to your TV Check the cable connection between an external device and the TV and then try cable connection again The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you ...

Page 180: ...is used Make sure that the Bluetooth speaker and the wireless access point are on a straight line and the Bluetooth speaker is placed as close as possible to the TV To minimise interruptions we recommend a wireless access point that uses a 5 GHz frequency 5 GHz may not be available depending on the model When the symptom persists it is recommended to use wired connection such as HDMI eARC and Opti...

Page 181: ...depending on the model The volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theatre via HDMI make sure it is connected to the HDMI eARC port on the TV Make sure that the Settings General External Device Manager Anynet HDMI CEC is active on your TV I want to turn off and on the TV and ...

Page 182: ...ettings Broadcasting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel When watching channels with the antenna cable connected run Subtitle Settings Settings General Accessibility Subtitle Settings Some channels may not have subtitle data When watching a channel on an external dev...

Page 183: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 184: ...screen does not appear or the PC is not recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode and then set Input Signal Plus to On Settings General External Device Manager Input Signal Plus When the set resolution is not matched it may cause a blank or flickering screen For the PC supported r...

Page 185: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 186: ...ected the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to...

Page 187: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 188: ...00 model Also if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the solar cell or the USB port C type on the bottom You can check remaining battery of Samsung Smart Remote with solar cell in Settings General Power and Energy Saving Available Remote Battery If the remote control has batteries replace them wi...

Page 189: ...ecord videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been ...

Page 190: ...ervice provider Refer to the Help section on the application service provider s website The Smart Hub home screen keeps appearing whenever you turn on the TV Turn off the Autorun Smart Hub function in Smart Features Settings General Smart Features Autorun Smart Hub Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback Th...

Page 191: ...to 4 m optimal performance is provided Please look at your TV screen and speak Turn on the Voice Wake up function Explore Now Settings Voice Wake up Voice recognition does not work with the Samsung Smart Remote unlike other features There is no response even if the Voice Assistant button is pressed The connection between the remote control and the TV may be lost Try pairing the remote control with...

Page 192: ... will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer...

Page 193: ...ftware update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the S...

Page 194: ... Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accoun...

Page 195: ...et service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Remote Control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting ...

Page 196: ...y check whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 196 ...

Page 197: ...HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines Try changing channels using the remote control 197 ...

Page 198: ...urce Settings If the same problem persists run a diagnostic test On the remote control press the button Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 198 ...

Page 199: ...t When a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 199 ...

Page 200: ...s Signal Information to check the signal strength Signal Information Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 200 ...

Page 201: ...turned off When your TV does not turn on The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 201 ...

Page 202: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 202 ...

Page 203: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 203 ...

Page 204: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 204 ...

Page 205: ...device and to the wall outlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Also make sure that the correct source is selected on the Home Screen Source 205 ...

Page 206: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 206 ...

Page 207: ...t with an external device properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cable and plug it back into the wall outlet 207 ...

Page 208: ... Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 208 ...

Page 209: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 210: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 210 ...

Page 211: ...TV can t connect to the Internet The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area On the remote control press the button and move to Settings using the directional button Settings Select Settings General Network Network Status to check the network status 211 ...

Page 212: ...tatus to check the network status General Network Reset Network If the network isn t connected a network reset may be required Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 212 ...

Page 213: ...ng the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 213 ...

Page 214: ...DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS setting Enter manually Select DNS setting Enter manually 214 ...

Page 215: ...te now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 215 ...

Page 216: ... cables When no sound comes out of the TV or the sound is breaking up The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 216 ...

Page 217: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 217 ...

Page 218: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 218 ...

Page 219: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 219 ...

Page 220: ... Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information Support Support Device Care If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 220 ...

Page 221: ...ory reset may be required Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 221 ...

Page 222: ...Control is not paired When the remote control does not work The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 222 ...

Page 223: ...ng the front tip of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the solar cell or the USB port C type on the bottom If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 223 ...

Page 224: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 224 ...

Page 225: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 225 ...

Page 226: ...sories including the remote control and features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update A...

Page 227: ...nternet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version Support Support About This TV Select Settings Support About This TV and check the model code and software version 227 ...

Page 228: ... Information Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com Find your TV model and download the firmware file 228 ...

Page 229: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 229 ...

Page 230: ...t the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will be automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 230 ...

Page 231: ...been reset select Settings Support About This TV and check the new firmware version About This TV Product Information Model code Software version After your TV has been reset select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto update Try Now Settings Support About This TV Try Now 231 ...

Page 232: ...ion of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of th...

Page 233: ...u are watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or T...

Page 234: ...ddle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standard Remote Control Press the AD SUBT button or press and hold the MUTE button to open the Accessibility Shortcuts men...

Page 235: ...p and tuned and must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the Internet To speak a command press...

Page 236: ...n Volume and Power while the screen is off the TV screen turns back on Graphic Zoom Enlarge the screen to make the picture or text bigger You can adjust the zoom level or move the zoom area This function may not be supported depending on the model or geographical area High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is ...

Page 237: ... the Position function is activated so that you can change the subtitle position When watching a channel on an external device such as set top box and cable box turn on the subtitle function on the device For more information contact your service provider Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing im...

Page 238: ...e the channel Press the up or down of CH button on the Standard Remote Control to change the channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel number Using on screen number entry via the Samsung Smart Remote or Remote Co...

Page 239: ... of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on the Standard Remote Control to adjust the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice...

Page 240: ... The information in the Guide is for digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the instructions below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open ...

Page 241: ...e you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a programme on now In the Guide move to the programme currently broadcasting and then press the Select button to go to live TV on the selected channel and programme Other options in the guide In the Guide move to a broadcast ...

Page 242: ...nction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programm...

Page 243: ...ing a scheduled viewing from the Guide 1 In the Guide Live TV Guide move to the programme to cancel its scheduled viewing and then press the Select button 2 Move to Cancel Scheduled Viewing and then press the Select button 3 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing is cancelled and the Guide screen appears Cancelling a sched...

Page 244: ...wn directional buttons to move within the channel list or use the Channel button to go up and down a page at a time You can also use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category yo...

Page 245: ...ress the Select button The channel list will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending on the incoming broadcast signal Sort Sorts the list by Number or by Name This option is only available on digital cha...

Page 246: ...ecorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press and hold the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and then pr...

Page 247: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 248: ...of this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme You can delete any recorded programme 1 Go to the...

Page 249: ... Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Live TV provide quick access to apps such as...

Page 250: ...ernal devices connected to the TV SmartThings This function allows the TV to connect and control the detected devices in the same space For more information refer to Using SmartThings This function may not be supported depending on the model or geographical area Search A virtual keyboard appears on the screen and you can search for channels programmes titles of movies or apps provided by the Smart...

Page 251: ...ccount Notification or Privacy Choices The available features may differ depending on the model or geographical area Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information about the Samsung Account refer to Using a Samsung account Notification You can view a list of notifications for all events that occur on your TV A notification ...

Page 252: ...When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geogra...

Page 253: ...ww samsung com Words in blue e g Internet indicate a menu item The e Manual s Home screen contains 1 row of menu icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Site Map and Index The e Manual contains a section ...

Page 254: ...ings General Voice Voice Assistant The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded ...

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