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Samsung ProXpress C3010 Series, Service Manual

The Samsung ProXpress C3010 Series Service Manual is available for free download on our website. This comprehensive manual provides detailed instructions and troubleshooting tips to maximize the performance of your printer. Enhance your printing experience by downloading the manual from manualshive.com today!

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5. System Diagram

5.2. Connection Diagram_1

 

A2000

C ore : 

800M Hz/400M Hz

C ort

ex-A 9/C ort

ex-R 4

R EG I

C l

ut

ch

K M otor

M T

BLD C

S

O

L

24V3

R EG I_C LUTC H

n

B

L

D

C

_

K

_

M

T

R

_

D

IR

B

L

D

C

_

K

_

C

L

K

n

B

L

D

C

_

K

_

M

T

R

_

R

D

Y

n

B

L

D

C

_

K

_

M

T

R

_

E

N

5

V

_

P

S

B

L

D

C

_

K

_

B

R

K

D

G

N

D

D

G

N

D

2

4

V

2

2

4

V

2

n

B

L

D

C

_

Y

M

C

_

M

T

R

_

D

IR

B

L

D

C

_

Y

M

C

_

C

L

K

n

B

L

D

C

_

Y

M

C

_

M

T

R

_

R

D

Y

n

B

L

D

C

_

Y

M

C

_

M

T

R

_

E

N

5

V

_

P

S

B

L

D

C

_

Y

M

C

_

B

R

K

D

G

N

D

D

G

N

D

2

4

V

2

2

4

V

2

1

2

3

4

5

6

7

8

9

1

0

1

1

1

2

1

3

1

4

1

5

1

6

1

7

1

8

1

9

2

0

1

2

3

C N 21 (0.5m m )

LS U  

I

/F

1

2

C N 20 (1.5m m )

 M O TO R  

5V_PS

nSE NS _M P_EM PTY

SD A 1_C R UM

A M B I

E N T

3.3V_C R UM

H U M I

D I

TY

5V_SU SP

3.3VA

N .C

nSE NS _T1_R ELEA SE _H O M E

N .C

nSE NS _M P_FEE D

W AS TE_TX

nSE NS _P_R EG I

W AS TE_PX

D G N D

D G N D

5VS

nSE NS _W AS TE_D ET

nSE NS _O U TB I

N _FU LL

nSE NS _FU SER _R ELEA SE

nSE NS _P_EX I

T

D G N D

D G N D

C
N
2

 (

1

m
m
)

H
V

P

S
 I

/F

C

N

6

 (

2

m

m

)

R

E

G

I

 C

L

U

T

C

H

 

24VS

24VS

D G N D

D G N D

D G N D

PW M _C H AR G E R _D C _YM C

SD A 1_C R UM _C

PW M _D EVE _D C _K

PW M _D EVE _D C _C

PW M _C H AR G E R _D C _K

SC L1_C R UM _C

FA N _H VPS _C O N N

PW M _D EVE _D C _M

nFA N _H VPS _FB

PW M _D EVE _D C _Y

EN _ER A SE R _K

SC L1_C R UM _K

SD A 1_C R UM _Y

SD A 1_C R UM _K

SD A 1_C R UM _M

EN _ER A SE R_YM C

SC L1_C R UM _M

PW M _TH V2_C V

SC L1_C R UM _Y

PW M _TH V2_C C

TH V1_R EA D

H VPS _C V_SE L

PW M _TH V1

TH V2_R EA D

nTH V_EN

C
N
1

 (

1

m
m
)

H
V

P

S
 I

/F

YM C  M otor

O U T1A

O U T1B

O U T2B

O U T2A

C

N

9

 

(1

.5

m

m

)

F

E

E

D

 

M

T

R

 

I/

F

1

2

3

4

2

4

V

3

2

4

V

3

5

V

_

S

U

S

P

n

R

S

T

_

S

C

F

S

C

F

_

T

X

D

S

C

F

_

R

X

D

n

S

C

F

_

C

M

D

_

R

E

Q

D

G

N

D

D

G

N

D

D

G

N

D

C N 19 (1.5m m )

SC F 

P

W

M

_

A

C

R

_

R

IG

H

T

A

D

C

_

_

R

IG

H

T

_

C

T

D

S

D

G

N

D

5

V

_

C

T

D

A

D

C

_

R

IG

H

T

_

C

T

D

P

A

D

C

_

L

E

F

T

_

C

T

D

P

D

G

N

D

5

V

_

C

T

D

A

D

C

_

L

E

F

T

_

C

T

D

S

P

W

M

_

A

C

R

_

L

E

F

T

C N 22 (1.5m m )

AC R  & C TD

F

U

S

E

R

_

O

N

2

4

V

S

R

E

L

A

Y

_

A

C

_

O

N

E

N

_

2

4

V

D

G

N

D

D

G

N

D

E

N

_

2

4

V

D

G

N

D

C N 23 (1.5m m )

FU SER

2

4

V

3

S

M

P

S

_

F

A

N

_

F

B

2

4

V

T

1

_

C

L

U

T

C

H

C N 26

(1.5m m )

2

4

V

3

D

E

V

E

_

N

IP

_

S

O

L

(

+

)

3

.3

V

_

P

S

D

G

N

D

n

S

E

N

S

_

D

E

V

E

_

N

IP

_

H

O

M

E

C N 5 (1.5m m )

D EVE _N I

P

24VS

C ST_PLA TE_SO L

24VS

PICK U P_C LUTC H

3.3V_PS

D G N D

nSE NS _P_EM PTY

C

N

7

 (

1

.5

m

m

)

C

A

S

E

T

T

E

M P

C l

ut

ch

S

O

L

24V3

M P_C LUTC H

1

2

C

N

8

 (

1

.5

m

m

)

M

P

 C

L

U

T

C

H

 

FA N _FU SER

nFA N_FU SER _FB

D G N D

1

2

3

C

N

2

5

 (

2

m

m

)

F

U

S

E

R

 F

A

N

M T

ST EP

T1

C l

ut

ch

SO L

FEED

STEP

PICK UP

C l

ut

ch

S

O

L

5

V

_

S

M

P

S

D

G

N

D

2

4

V

1

D

G

N

D

2

4

V

2

D

G

N

D

2

4

V

3

C N 15 (3.96m m )

SM PS

5V_PS

nSE NS _M P_EM PTY

SD A 1_C R UM

A M B I

E N T

3.3V_C R UM

H U M I

D I

TY

5V _SU SP

3.3VA

N .C

nSE NS _T1_R ELEA SE _H O M E

N .C

nSE NS _M P_FEE D

W AS TE_TX

nSE NS _P_R EG I

W AS TE_PX

D G N D

D G N D

5VS

nSE NS _W AS TE_D ET

nSE NS _O U TB I

N _FU LL

nSE NS _FU SER _R ELEA SE

nSE NS _P_EX I

T

D G N D

D G N D

C
N
1

H
V

P

S
 I

/F

24VS

24VS

D G N D

D G N D

D G N D

PW M _C H AR G E R _D C _YM C

SD A 1_C R UM _C

PW M _D EVE _D C _K

PW M _D EVE _D C _C

PW M _C H AR G E R _D C _K

SC L1_C R UM _C

FA N _H VPS _C O N N

PW M _D EVE _D C _M

nFA N _H VPS _FB

PW M _D EVE _D C _Y

EN _ER A SE R_K

SC L1_C R UM _K

SD A 1_C R UM _Y

SD A 1_C R UM _K

SD A 1_C R UM _M

EN _ER A SE R _YM C

SC L1_C R UM _M

PW M _TH V2_C V

SC L1_C R UM _Y

PW M _TH V2_C C

TH V1_R EA D

H VPS _C V_SE L

PW M _TH V1

TH V2_R EA D

nTH V_EN

C
N
2

H
V

P

S
 I

/F

C N 1

LS U  

I

/F

5V _PS

D G N D

nSE NS _TI_R ELEA SE _H O M E

5V_PS

D G N D

nSE NS _M P_FEE D

D G N D

nSE NS _PA PE R _R EG I

5V _PS

1

2

3

4

5

6

7

8

9

C
N
3

N .C

SD A 1_M CR U M

SC L1_M CR U M

D G N D

N .C

SD A 1_YC R U M

SC L1_YCR U M

D G N D

1

2

3

4

5

6

7

8

C
N
1

0

M
, 

Y
 C
R
U
M

N .C

SD A 1_K C RU M

SC L1_K C RU M

D G N D

N .C

SD A 1_C C RU M

SC L1_C C RU M

D G N D

1

2

3

4

5

6

7

8

C
N
1

1

K
, 

C
 D
R
U
M

5V_PS

D G N D

nSE NS _M P_EM PTY

A M B I

E N T

D G N D

H U M I

D I

TY

3.3VA

1

2

3

4

5

6

7

C
N
6

5V_PS

D G N D

nSE NS _PA PE R _EX I

T

5V_PS

D G N D

nSE NS _O U TB I

N _FU LL

1

2

3

4

5

6

C
N
4

5V_PS

D G N D

nSE NS _FU SER _R ELEA SE

C
N
8

D G N D

W TB _R X

W TB _TX (-)

W TB _TX (+)

5V_PS

D G N D

W TB _D ETEC T

1

2

3

4

5

6

7

C
N
5

W
A
S
T

E

TYPE7

FAN

TYP E1

FAN

1

2

3

5

V

_

S

M

P

S

D

G

N

D

2

4

V

1

D

G

N

D

2

4

V

2

D

G

N

D

2

4

V

3

C N 3

SM PS

SM PS  

Type 3R  

V 1 

JC44-00222D

      

    

V2 

JC 44-00223D ,E(KO R )

H V PS  

JC44-00238A

1

2

3

F

U

S

E

R

_

O

N

2

4

V

S

R

E

L

A

Y

_

O

N

E

N

_

2

4

V

D

G

N

D

C N 4

SM PS

1

2

3

4

5

6

7

8

5

4

3

2

1

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

LI

VE

N EU TR EL

C
N
2

P

O
W
E

R

1

2

3

LI

VE

N EU TR EL

C
N
1

P

O
W
E

R

1

2

3

2

1

3

2

1

3

2

1

3

2

1

3

2

1

1

2

3

3

2

1

3

2

1

3

2

1

3

2

1

1

2

3

4

5

6

7

C N 2 SC F 

S C F 

x2

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

24

23

22

21

20

19

18

17

16

15

14

13

12

11

10

9

8

7

6

5

4

3

2

1

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

30

29

28

27

26

25

24

23

22

21

20

19

18

17

16

15

14

13

12

11

10

9

8

7

6

5

4

3

2

1

L

E

D

V

o

u

t

_

S

G

N

D

5

V

_

C

T

D

V

o

u

t

_

P

5

4

3

2

1

C TD

SE NS O R

S

O

L

KN O C KU P  

Sol

enoi

d

24V

D G N D

nSS _LSU _M O T1

nR DY _LSU _M O T1

nC LO C K _LSU _M O T1

1

2

3

4

5

C
N
2

L

S
U
 M
O
T

O
R

LSU _TEM P1

D G N D

1

2

C
N
3

L

S
U

T

E

M
P

1

LSU _TEM P2

D G N D

1

2

C
N
6

L

S
U

T

E

M
P

2

1

2

3

4

5

6

7

8

9

1

0

1

1

1

2

1

3

1

4

1

5

1

6

1

7

1

8

1

9

2

0

2

1

2

2

2

3

2

4

2

5

2

6

2

7

2

8

2

9

3

0

3

1

3

2

3

3

3

4

3

5

3

6

3

7

3

8

3

9

4

0

4

1

4

2

4

3

4

4

4

5

4

6

4

7

4

8

4

9

5

0

1

2

3

4

5

6

7

8

9

1

0

1

1

1

2

1

3

1

4

1

5

1

6

1

7

1

8

1

9

2

0

2

1

2

2

2

3

2

4

2

5

2

6

2

7

2

8

2

9

3

0

3

1

3

2

3

3

3

4

3

5

3

6

3

7

3

8

3

9

4

0

4

1

4

2

4

3

4

4

4

5

4

6

4

7

4

8

4

9

5

0

1

2

3

4

5

6

7

8

9

1

0

5

4

3

2

1

1

2

3

4

5

6

7

8

9

1

0

JC 47-00035B

200 O hm

JC 47-00035A

200 O hm

JC 47-00035A

200 O hm

JC47-00035A

200 O hm

JC33-00028D

70 O hm

SO L

D EVE N I

P

Sol

enoi

d

JC33-00028D

70 O hm

1

2

3

4

5

N .C

SD A 1_C R UM

SC L1_M CR U M

D G N D

M

C

R

U

M

4

3

2

1

N .C

SD A 1_C R UM

SC L1_YC R U M

D G N D

Y

C

R

U

M

4

3

2

1

N .C

SD A 1_C R UM

SC L1_K C RU M

D G N D

K

C

R

U

M

4

3

2

1

N .C

SD A 1_C R UM

SC L1_C C RU M

D G N D

C

C

R

U

M

4

3

2

1

1

2

1

2

1

2

1

2

1

2

3

4

1

2

1

2

JC31-00075A

2.4A,

 1500

JC31-00165A

M AX 2A

1900 

~ 

860 gfcm

1

0

9

8

7

6

5

4

3

2

1

1

0

9

8

7

6

5

4

3

2

1

1

2

3

C

W

/C

C

W

 

C

L

K

 

R

E

A

D

Y

 

S

S

 

+

5

V

 

B

R

A

K

E

 

P

G

N

D

 

P

G

N

D

 

+

2

4

V

 

+

2

4

V

 

C

W

/C

C

W

 

C

L

K

 

R

E

A

D

Y

 

S

S

 

+

5

V

 

B

R

A

K

E

 

P

G

N

D

 

P

G

N

D

 

+

2

4

V

 

+

2

4

V

 

M T

BLD C

O U T1A

O U T1B

O U T2B

O U T2A

1

2

3

4

JC31-00143A

JC31-00161B

0.17A

JC 31-00152B

0.09A

D G N D

W TB _R X

W TB _TX (-)

W TB _TX (+)

W

T

B

 P

B

A

4

3

2

1

LS U

JC32-00014A

JC 92-02811A

FUSER  Lam p

Therm ostat

1

2

1

2

1

2

3

4

U PD 70F3824G B

JC 32-00015A

5V

H SYN C _YM C

D G N D

C
N
4

L

S
U

P

D
_

Y

M
C

5V

H SYN C _K

D G N D

C
N
5

L

S
U

P

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Copyright© 1995-2017 SAMSUNG. All rights reserved.

Summary of Contents for ProXpress C3010 Series

Page 1: ...ERVICEMANUAL Color Laser Printer Contents 1 Precautions 2 Product Specification and description 3 Disassembly and Reassembly 4 Alignment and Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...ication 2 2 2 1 2 3 Paper Handling specification 2 4 2 1 2 4 Software and Solution 2 6 2 1 2 5 Supplies 2 7 2 1 2 6 Maintenance Parts 2 8 2 1 2 7 Option 2 8 2 2 System Overview 2 9 2 2 1 Front View 2 9 2 2 2 Rear View 2 11 2 2 3 Paper Path 2 12 2 2 4 System Layout 2 13 2 2 4 1 Feeding Section 2 14 2 2 4 2 Transfer Roller 2 15 2 2 4 3 Drive Unit 2 15 2 2 4 4 Fuser Unit 2 16 2 2 4 5 LSU Laser Scanne...

Page 3: ...3 Transfer Roller Assy 3 6 3 2 4 Pick up_Forward_Separation roller 3 7 3 3 Replacing the main SVC parts 3 8 3 3 1 Left and Right cover 3 8 3 3 2 Top cover 3 9 3 3 3 HVPS board 3 10 3 3 4 Outer Temperature Sensor 3 10 3 3 5 Main Board 3 11 3 3 6 SMPS Fan 3 11 3 3 7 SMPS board 3 12 3 3 8 LSU 3 12 3 3 9 Fuser Fan 3 13 3 3 10 Exit Unit 3 13 3 3 11 DRIVE T1 3 14 3 3 12 Fuser Drive Unit 3 15 3 3 13 PH P...

Page 4: ...atch error 4 29 4 7 2 2 Ax xxxx Motor_Fan_Sensor error 4 30 4 7 2 3 Cx xxxx Supplies and Maintenance Parts error 4 34 4 7 2 4 H1 xxxx Optional Cassette error 4 45 4 7 2 5 Mx xxxx Jam_Paper handling error 4 47 4 7 2 6 Sx xxxx System error 4 53 4 7 2 7 U1 xxxx Fuser error 4 58 4 7 2 8 U2 xxxx LSU error 4 59 4 7 3 Image quality problems 4 60 5 System Diagram 5 1 5 1 Block Diagram 5 1 5 2 Connection D...

Page 5: ... of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or pres...

Page 6: ...round corners or power cable may be damaged Do not place objects on top of the power cable If the power cable is damaged it could overheat and cause a fire Exposed cables could cause an electric shock Replace the damaged power cable immediately do not reuse or repair the damaged cable Some chemicals can attack the coating on the power cable weakening the cover or exposing cables causing fire and s...

Page 7: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 8: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 9: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 10: ... PCL6 PostScript3 PDF V1 7 URF PWG PCLm 4 Memory 256 MB 5 Interface High Speed USB 2 0 10 100 1000 BaseTX network connector 6 Toner cartridge yield Initial C301xND Approx 4 000 K 2 500 CMY pages C301xDW Approx 2 500 K 1 200 CMY pages Sales C301xND Approx 8 000 K 5 000 CMY pages CLT K C M Y503L C301xDW Approx 2 500 K 2 500 CMY pages CLT K C M Y503S Approx 8 000 K 5 000 CMY pages CLT K C M Y503L 2 1...

Page 11: ...301xDW Std Passive Type Average operating mode Less than 500 W Ready mode Less than 40 W Power save mode C301xND Less than 0 9 W C301xDW Less than 1 4 W Power Consumption Power off mode Less than 0 5 W Printing Simplex Duplex Less than 52 dB A Acoustic Noise Level Pressure Ready mode Less than 37 dB A Dimension W x D x H Set 420 x 452 5 x 311 3 mm 16 54 x 17 81 x 12 26 inches Weight Set with suppl...

Page 12: ...3 10 14 04 14 10 15 04 SUSE Linux Enterprise Desktop 11 12 Debian 6 7 8 Mint 13 14 15 16 17 UNIX Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Client OS Support Mac OS Mac OS X 10 6 10 11 Network Protocol TCP IP TCP IPv4 v6 HTTP SNMPv1 v2c v3 SMTP DNS WINS DDNS DHCP SSL TLS BOOTP AutoIP Standard TCP IP Printing LPR FTP Print W...

Page 13: ...9 lb Thin Paper 60 69 g m Plain Paper 70 90 g m Thick Paper 91 105 g m Bond Paper 105 120 g m Cardstock 121 163 g m Thicker Paper 164 220 g m Standard Cassette Tray Tray1 Sensing H W Install Detect No Paper Empty Yes Paper Type Detect No Paper Size Detect No Capacity Plain Paper 50 sheet 80 g m Media sizes A4 Letter Legal Oficio Folio JIS B5 ISO B5 Executive A5 Statement A6 Index Card Stock Postca...

Page 14: ...Thick Paper 91 105 g m Bond Paper 105 120 g m Cardstock 121 163 g m Option Cassette SCF Sensing H W Install Detect Yes Paper Empty Yes Paper Type Detect No Paper Size Detect No Capacity Face Down 150 sheets 80g m Output Stacking Output Full sensing Paper full Sensor Support Yes Media sizes A4 Letter Legal Oficio Folio Custom 210 x 279 mm 8 27 x 11 216 x 356 mm 8 5 x 14 Media types Plain Paper Thin...

Page 15: ...t Yes AirPrint Yes Mobile Printing Mobile Print Application Yes Device Management Fleet Admin Pro including SNMP Agent Billing Supplies Management CounThru Output Management N A Document Management and Distribution N A Solution Mobility SCP Public Authentication Local N A Authentication Network N A IP Address Filtering Yes IPv4 Filtering IPv6 Filtering MAC Filtering HDD Overwrite Standard N A HDD ...

Page 16: ...ow CLT Y503L Approx 5 000 pages Waste Toner Container CLT W506 Approx 20 000 pages Mono printing Approx 5 000 pages Color printing NOTE Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Depending on the options percentage of image area and job mode used the toner cartridge s lifesp...

Page 17: ... pages Pick Up Foward roller Assy for tray1 JC93 00673A Approx 300 000 pages Separation roller Assy for tray1 JC93 00794A Approx 100 000 pages Pick Up Foward Separation roller for tray2 3 JC90 01191A Approx 200 000 pages For optional tray 2 1 2 7 Option Item Model Name Remark Second Cassette Feeder SCF SL SCF3000 550 sheets 80 g m Wireless Option Kit SL NWE001X 802 11bgn Active NFC Memory N A Copy...

Page 18: ...our model There are various types of machine Some features and optional goods may not be available depending on model or country 1 Output support tray 2 Output tray 3 Control panel 4 Control board cover 5 USB memory port 6 Tray 1 7 Optional tray NOTE Max 2 optional trays can be installed to the machine 8 Push release of Multi purpose tray 9 Multi purpose tray 10 Front cover 2 9 Copyright 1995 2017...

Page 19: ...n 11 Front cover release button 12 Toner cartridges 13 Toner cartridge handle 14 Intermediate Transfer Belt ITB 15 Paper width guides on a multipurpose tray 16 Multi purpose support tray Copyright 1995 2017 SAMSUNG All rights reserved 2 10 ...

Page 20: ...ending on your model There are various types of machine Some features and optional goods may not be available depending on model or country 1 Waster toner container 2 Rear cover 3 Rear cover handle 4 Power receptacle 5 USB memory port 6 USB port 7 Network port 2 11 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 21: ...2 Product Specification and description 2 2 3 Paper Path The following diagram displays the path that the paper follows during the printing process Copyright 1995 2017 SAMSUNG All rights reserved 2 12 ...

Page 22: ... Toner Cartridge Drive Unit Transfer roller Pick up unit Fuser unit and Cassette The hardware parts consists of the main board SMPS HVPS board OPE board PC interface 1 Exit Unit 2 Fuser Unit 3 T2 Second transfer roller 4 Registration Regi roller 5 Pick up Forward Separation roller 6 LSU 7 Toner Cartridge 8 ITB Unit 9 MP Unit 10 Cassette 2 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 23: ...function paper arranging function 2 Pick up Forward Separation roller They have functions such as a paper pickup function driving control function paper feeding function and removing electronic static function 3 MP Multi Purpose Tray The MP multi purpose tray can hold special sizes and types of print material such as postcards note cards and envelopes It is useful for single page printing on lette...

Page 24: ...ear cover The transfer roller helps to carry the toner off the OPC drum to the paper 2 2 4 3 Drive Unit This machine has various drive units Each drive unit controls the operation for fuser toner cartridge duplex pick up feeding by using motor and gear train 2 15 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 25: ...Contact type Thermostat Control Temperature 195 C 5 C 2 Thermistor It is a temperature detecting sensor Temperature Resistance 7 kΩ 180 C 3 Fusing Belt The fusing belt gets heat from the halogen lamp and transfer it to toner and paper The thin fusing belt reduces warming up time and mode changing time 4 Pressure roller The pressure roller is a rubber roller which ensures proper nip width between t...

Page 26: ... OPC drum is turned with the paper feeding speed The HSYNC signal is created when the laser beam from LSU reaches the end of the polygon mirror and the signal is sent to the controller The controller detects the HSYNC signal to adjust the vertical line of the image on paper In other words after the HSYNC signal is detected the image data is sent to the LSU to adjust the left margin on paper The on...

Page 27: ... Developing Method Non magnetic single component non contacting method Toner Non magnetic single component pulverized type toner The life span of toner ISO 19798 pattern A4 standard Initial Approx 4 000 K 2 500 CMY pages Sales Approx 8 000 K 5 000 CMY pages OPC Cleaning Collect the toner by using cleaning blade Handling of wasted toner Collect the wasted toner in the cleaning frame by using cleani...

Page 28: ...CI S 24V 5V M HV THV DEV_DC_FU SER_BI AS M UX THV1_READ THV2_READ I NNER_TEM P TEM P_LSU1 A D C_CTD_CAL_LEFT AMBI ENT H U M I D I TY W ASTE_RX ADC_CTDP ADC_CTDS NCTH _C NCTH _D ADC_ACR_LEFT ADC_ACR_RI G HT ADC_CTD_C AL_RI G HT 256M B N AN D 256M B D DR 2 3CH DCDC 1 5V 1 2V 3 3V ATTI NY25 STEP A4984 QFN M T STEP STEP A4984 QFN STEP A4984 QFN STEP A4984 QFN ADF ONLY STEP A4984 QFN RADF ONLY SL C3010...

Page 29: ...2 Product Specification and description Circuit board locations The following diagrams show the locations of the printer circuit boards Copyright 1995 2017 SAMSUNG All rights reserved 2 20 ...

Page 30: ... is 800 400 MHz It is integrated engine controller and video controller DDR3 256MB is adopted for high speed data processing Boot adopted the 128MB NAND Flash USB is the embedded type and wired network supports gigabit ethernet Main board diagram 2 21 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 31: ...r 9 MP Emtpy Cassette Open connector 10 ITB Joint connector 11 Fuser CONT connector 12 OPC Home sensor connector 13 SMPS connector 14 BLDC Motor connector 15 DEVE Home sensor solenoid connector 16 OPE USB conector 17 HVPS2 connector 18 HVPS1 connector 19 LSU connector 20 OPE connector 21 Fuser Fan connector 22 Thermistor connector 23 Exit Motor connector Information Part Code JC92 02904A Part Name...

Page 32: ...vigation LED 2 line LCD and buttons The OPE controller communicates with main controller via UART The power LED is controlled by the main board OPE controller diagram OPE controller image Information Part Code JC92 02931A Part Name PBA OPE Connection 1 Interface Connector to Main board 2 23 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 33: ...user unit It has safety protection modes for over current and overload Specification General Input Output Voltage 1 Input AC 110V 90V 135V AC 220V 180V 270V 2 Output DC 5V 4 0A DC 24V 6 0A 3 Output Power DC 5V 20W DC 24V 144W FDB 850W Information 110V 220V Part Code JC44 00222D JC44 00223D PBA Name PSPN2 TYPE3R V1 A PSPN2 TYPE3R V2 A Connection 1 INPUT_AC 2 OUTPUT_AC to Fuser 3 OUTPUT_DC to Main P...

Page 34: ... Output for Fuser DC Output Connector CON3 PIN ASSIGN PIN Name Description 1 5V1 5 1V Power 2 GND Power Ground 3 24V1 24V Power 4 GND Power Ground 5 24V2 24V Power 6 GND Power Ground 7 24V3 24V Power Signal Connector2 CON4 PIN ASSIGN PIN Name Description 1 GND Ground 2 24V_ON OFF 24V ON OFF 3 Relay on Fuser Relay 4 24VS Photo Triac Bias 5 Fuser on Fuser on 2 25 Copyright 1995 2017 SAMSUNG All righ...

Page 35: ... SUP M 3 MHV DEV BLD SUP C 4 MHV DEV BLD SUP K 5 THV1 YMCK 6 THV2 7 Main HVPS I F 2 8 Main HVPS I F 1 9 Paper exit Outbin full 10 Fuser Release 11 HVPS1 HVPS2 12 Fan 13 Ambient Humidity 14 Crum C K 15 Crum Y M 16 Paper Regi 17 WTB interface 18 HVPS2 HVPS1 19 Front cover open Switch 20 Rear cover open Switch Information Part Code JC44 00242A JC44 00243A PBA Name HVPS Copyright 1995 2017 SAMSUNG All...

Page 36: ...en sensor HVPS Cover Open detection S7 Photo interrupter MP Feed sensor Main Board MP Feed detection S8 Photo interrupter ITB sensor Main Board ITB detection S9 Photo interrupter Empty sensor Main Board Empty detection S10 Photo interrupter WTB Open sensor Main Board WTB Open detection S11 Photo interrupter SCF Pickup sensor Main Board SCF Pickup detection S12 Photo interrupter Fuser Cam sensor Ma...

Page 37: ...3 PBA Waste Sensor 4 Power Inlet 5 Motor Step 6 Main Board 7 Motor Step 8 Fan Type 7 9 Motor BLDC No Description 10 Motor BLDC BT6 11 Clutch Electric Z41 12 SMPS 13 Fan Type 1 14 Clutch Electric Z41 15 Clutch Electric Z41 16 Solenoid MP 17 Clutch Electric Z41 Copyright 1995 2017 SAMSUNG All rights reserved 2 28 ...

Page 38: ...ensor doesn t be ON Paper jam inside of machine Even though the paper reaches to the feed sensor the feed sensor doesn t not change state After the tail edge of the paper passes the feed sensor the lead edge of paper is not detected by the exit sensor within a predetermined period of time Paper jam in exit area The trail edge of the paper does not clear the exit sensor within a predetermined perio...

Page 39: ...ine state if the temperature of the fixing unit is higher than the specified temperature and the temperature state is detected for a specific duration then the engine defines Over Heat Error When this error is detected the engine stops all functions and keeps it at the error state Also the engine informs the error status of the main system so it can take appropriate action and then the error messa...

Page 40: ...iting functions to user in Host 2 Driver translates the received document to a Printing Command language which printer can understand and transfers data to spooler 3 Stand alone Application offers the various printing application such as Easy Printer Manager Printer Status in Window system 4 Web based Application offers the same functions as Stand alone Application in Web environment Firmware is m...

Page 41: ...milar Window software as same as above 2 4 The Port Monitor facilitates the flow of information between the Host and Firmware Firmware Side is made up of 1 The Network Interface is used to relay the communication between Host and Kernel using various network protocol 2 The Kernel is manages the flow control emulation as it receives data from Host or Network card then manges the printing of the ima...

Page 42: ... unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power c...

Page 43: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Copyright 1995 2017 SAMSUNG All rights reserved 3 2 ...

Page 44: ... 1 ITB Unit 1 Open the front cover and remove all toner cartridges 2 Remove the guide cartridge by releasing the right hook 3 Remove the cassette 4 Remove the harness cover after removing 1 screw 5 Unplug 2 connectors 3 3 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 45: ...e connector that is unplugged in step 5 8 Lift up the both sides of the ITB Unit slightly 9 Remove 2 screws securing the left cover from the rear 10 Release the left cover by pushing it to the direction of arrow 11 Remove the ITB Unit Copyright 1995 2017 SAMSUNG All rights reserved 3 4 ...

Page 46: ...mbly 3 2 2 Fuser Unit 1 Open the rear cover 2 Remove 5 screws Rmove the cover A And take off the fuser unit 3 Unplug the connectors see blue arrows then remove the Fuser Unit 3 5 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 47: ...3 Disassembly and Reassembly 3 2 3 Transfer Roller Assy 1 Open and remove the rear cover 2 Remove the Transfer Roller Assy by releasing 4 hooks Copyright 1995 2017 SAMSUNG All rights reserved 3 6 ...

Page 48: ..._Separation roller 1 Remove the cassette Stand the machine to see the bottom 2 Release the Reverse roller Assy by pushing both hooks 3 Remove 2 screws Pull and release the Pick up Forward roller Assy 3 7 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 49: ...Before service remove all toner cartridges and guide cartridge 3 3 1 Left and Right cover 1 Open the rear cover Remove 4 screws 2 Open the front cover Remove 1 screw 3 Release the left cover 4 Release the right cover Copyright 1995 2017 SAMSUNG All rights reserved 3 8 ...

Page 50: ...the right cover Refer to 3 3 1 2 Unplug the OPE connector on the main board 3 Open the rear cover And then remove 2 screws 4 Open the front cover Remove 2 screws And then lift up and release the top cover 3 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 51: ...s Unplug the connector And release the HVPS_1 board 3 Remove 3 screws Unplug the connector And release the HVPS_2 board 3 3 4 Outer Temperature Sensor 1 Remove the left cover Refer to 3 3 1 2 Remove 1 screw Unplug the connector And remove the sensor Copyright 1995 2017 SAMSUNG All rights reserved 3 10 ...

Page 52: ...e the right cover Refer to 3 3 1 2 Unplug all connector Remove 4 screws And remove the main board 3 3 6 SMPS Fan 1 Remove the right cover Refer to 3 3 1 2 Unplug the fan connector 3 Remove the SMPS fan 3 11 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 53: ...ve the SMPS board cover after removing 3 screws 3 Unplug all connectors on SMPS board Remove 3 screws And remove the SMPS board 3 3 8 LSU 1 Remove the top cover Refer to 3 3 2 2 Remove 4 screws 3 Unplug all connectors And then remove the LSU Copyright 1995 2017 SAMSUNG All rights reserved 3 12 ...

Page 54: ... 3 Remove the harness holder A after removing 1 screw 4 Remove the fuser fan B after removing 2 screws 3 3 10 Exit Unit 1 Remove the right cover and top cover Refer to 3 3 1 3 3 2 2 Unplug the exit unit harness from the main board 3 Release the exit unit after removing 4 screws 3 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 55: ...E T1 1 Remove the right cover Refer to 3 3 1 2 Remove the SMPS board Refer to 3 3 7 3 Remove the main board bracket after removing 4 screws 4 Release the BRACKET T1 after removing 3 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 14 ...

Page 56: ...y 3 3 12 Fuser Drive Unit 1 Remove the right cover Refer to 3 3 1 2 Remove the main board bracket after removing 4 screws 3 Remove the Fuser Drive Unit after removing 4 screws 3 15 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 57: ...fter removing 4 screws 3 Remove the rear cover 4 Release the spring Remove the poly washer And remove the Duplex Swing Gear Assy B 5 Remove the Inlet Assy A after removing 2 screws 6 Remove the Holder TR Motor DC after removing 3 screws 7 Remove the PH drive unit after removing 4 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 16 ...

Page 58: ...t 1 Remove the right cover Refer to 3 3 1 2 Remove the SMPS board 3 Remove the main board bracket after removing 4 screws 4 Remove 7 screws securing the main drive unit 5 Release the main drive unit 3 17 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 59: ...k Up Unit 1 Remove the right cover and left cover Refer to 3 3 1 2 Remove the front cover 3 Remove the Frame MP Tray 4 Remove 4 screws 5 Remove the MP Pick Up unit after unplug the connector Copyright 1995 2017 SAMSUNG All rights reserved 3 18 ...

Page 60: ...er to 3 2 3 4 Release the spring Remove poly washer And remove the Duplex Swing Gear Assy A 5 Remove 2 screws And then release the Inlet Assy B 6 Remove 3 screws And then release the Holder TR Motor DC 7 Remove 4 screws And then release the PH Drive Unit 8 Remove 1 screw Unplug the harness And then remove the solenoid 3 19 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 61: ...Refer to 3 2 3 3 Remove the waste toner container 4 Remove 2 screws And then release the Cover Rear Bottom 5 Remove 6 screws And then remove the Plate Guide Paper 6 Pull the right of the FRAME SEPARATION to the front and release it 7 Unplug the harness Copyright 1995 2017 SAMSUNG All rights reserved 3 20 ...

Page 62: ...rrow mark shows which color toner is of concern or may be installed with a new cartridge 3 Menu Enters menu mode and scrolls through the available menus 4 Arrow Navigates available values by moving to the next or previous options 5 OK Confirms the selection on the screen 6 Back Sends you back to the upper menu level 7 Cancel Stops current operation 8 Power Wake up You can turn the power on and off...

Page 63: ...ment You may temporarily increase the printing quality by redistributing the toner Status Orange On A toner cartridge has almost reached its estimated cartridge life It is recommended to replace the toner cartridge The cover is opened Close the cover There is no paper in the tray Load paper in the tray The machine has stopped due to a major error A paper jam has occurred On The machine is in power...

Page 64: ...ase do not turn off the printer MFP and your computer until firmware update finishes If you are using USB connection disconnect all other USB printers from the PC The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY Installing The upgrade may cause a non Samsung toner cartridge to malfunction Do not run your printer during the fi...

Page 65: ...he PC with a USB cable Check if the printer is the ready status 2 Download the firmware file to your PC Unzip the file 3 Drag the firmware file hd and drop down it on the usblist2 exe And then firmware update will be started automatically 4 Once the firmware update is complete the machine will be rebooted automatically Copyright 1995 2017 SAMSUNG All rights reserved 4 4 ...

Page 66: ...1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go When the main page of the SyncThruWeb Service SWS displays login as administrator in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup If Admin ID and password is not ...

Page 67: ...ment and Troubleshooting 2 Click on Maintenance Firmware Upgrade Upgrade Wizard 3 Choose installation file F W file by browsing the file system and click OK Copyright 1995 2017 SAMSUNG All rights reserved 4 6 ...

Page 68: ...d verify installation file F W file 5 After uploading the f w file on printer validation information will appear Check Firmware version and click Next to upgrade Firmware and press Next to start the firmware upgrade 4 7 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 69: ...4 Alignment and Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically Copyright 1995 2017 SAMSUNG All rights reserved 4 8 ...

Page 70: ... jams NOTE To avoid tearing the paper pull the jammed paper out slowly and gently In tray 1 1 Take off the cassette 2 Remove the jammed paper by gently pulling it straight out 3 Reinstall the cassette 4 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 71: ...ed paper by gently pulling it straight out 3 Reinstall the optional cassette If you do not see the paper in this area stop and go to next step 4 Open the rear cover 5 Remove the jammed paper by gently pulling it straight out 6 Close the rear cover Copyright 1995 2017 SAMSUNG All rights reserved 4 10 ...

Page 72: ...ently pulling it straight out If you do not see the paper in this area stop and go to next step 2 Close the MP tray 3 Take off the cassette 4 Remove the jammed paper by gently pulling it straight out v v w w x x 5 Reinstall the cassette 4 11 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 73: ...ot Take care when removing paper from the rear of the machine 1 Remove the jammed paper by gently pulling it straight out 2 Open the rear cover 3 Remove the jammed paper by gently pulling it straight out 4 Close the rear cover Copyright 1995 2017 SAMSUNG All rights reserved 4 12 ...

Page 74: ...nment and Troubleshooting In the duplex unit area 1 Open the rear cover 2 Remove the jammed paper by gently pulling it straight out 3 Close the rear cover 4 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 75: ...ur printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s SyncThru Web Service website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on t...

Page 76: ... network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for HTTPs IPSec IPv4 IPv6 filtering 802 1x and Authentication servers Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact info...

Page 77: ...e NOTE Available for Windows and Mac OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Mac The Samsung Easy Printer Manager interface is comprised of various basic secti...

Page 78: ... Provides a history of device and toner related alerts 3 Application information Includes links for changing to the refresh preference setting help and about 4 Printer information This area gives you general information about your machine You can check information such as the machine s model name IP address or Port name and machine status NOTE This button opens the Troubleshooting Guide when an er...

Page 79: ...pear on the display depending on the options or models Level 1 Level 2 Level 3 Level 4 Configuration Supplies Info Usage Counter Error Info Memory Usage Information Report Toner Event Log Fuser Transfer Unit T2 Roller T1 Retard Roller Tray 2 Roller T2 Retard Roller Tray 3 Roller Counts Clear Counts Enter Passcode T3 Retard Roller NVM Read Write Engine Test Routines Diagnostics Restart Machine Clea...

Page 80: ... for amount of printing usage Error Info Error Information report shows error records 4 Counts Menu Counts Clear Counts This function resets the count value you select After replacing the corresponding maintenance part execute this menu to reset the count 5 Diagnostics Menu Diagnostics Engine NVM Read Write This menu changes a configuration value for engine firmware Code Display Meaning Default Ma...

Page 81: ...C BLDC Motor is On Off On Off 100 0050 Color OPC Rdy Detect if Color DEV BLDC Motor runs at normal speed High Low 100 0120 Exit Mot Fwd Exit Motor Forward Fast On Off On Off 100 0131 Exit Mot Bwd Exit Motor Forward Backward On Off On Off 100 0260 SMPS Fan Start Stop SMPS Fan run On Off 100 0340 Feed Mot Feed Motor is On Off On Off 101 0000 MP Feed Clutch Engages drive to pick up a paper from bypas...

Page 82: ... Off 106 0010 M Dev Bias Magenta Dev bias voltage on at normal drive level On Off 106 0020 C Dev Bias Cyan Dev bias voltage on at normal drive level On Off 106 0030 K Dev Bias Black Dev bias voltage on at normal drive level On Off 106 0060 DR Nip Home Detect DR Nip Home position High Low 106 0070 Y Blade DC Yellow Blade DC On Off 106 0080 M Blade DC Magenta Blade DC On Off 106 0090 C Blade DC Cyan...

Page 83: ... High Low 111 0080 ID Sensor Start ID sensor sensing On Off On Off 111 0090 IC Sensor Chk Display ID sensor reading value Numeric 3 digits 6 Service Func Menu Service Func Clear All Mem The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values...

Page 84: ...PJL readback response is changed with HPOS 1 Add CR LF to EOJ response 2 No EOJ job but EOJ response occurs 3 Device uses Job name instead of EOJ name 010 Maximum value of Power save time is increased as 240 min 012 If the device is in jam status all print jobs except secure or stored jobs are deleted automatically 032 If this SFE option is enabled the image processor shall not omit line that is l...

Page 85: ...ain a detailed description of the problem from the customer Power On Red LED on Error message is displayed OPE LED Green OK Print test page Printing quality is nomal Refer to Solution of Image Problem See the troubleshooting for error code END No Power Power Module error Main PBA OPE LED ON Copyright 1995 2017 SAMSUNG All rights reserved 4 24 ...

Page 86: ...ror A2 2110 Turn off then on P 4 33 A3 3211 Error A3 3211 Turn off then on P 4 33 A3 3212 Error A3 3212 Turn off then on P 4 33 A3 3311 Error A3 3311 Turn off then on P 4 34 A3 3312 Error A3 3312 Turn off then on P 4 34 A3 3320 Not proper room temp Move set P 4 34 C2 2110 Prepare Toner P 4 35 C2 2120 Replace Toner P 4 35 C2 2150 Replace Toner P 4 35 C2 2160 Replace Toner P 4 35 C2 2170 Replace Ton...

Page 87: ... 4 39 C2 4410 Install Cyan toner cartridge P 4 39 C2 4512 Not Compatible C toner cart P 4 40 C2 4515 Not Compatible C toner cart P 4 40 C2 4517 Not Compatible C toner cart P 4 40 C2 4518 Not Compatible C toner cart P 4 40 C2 4526 Not Compatible C toner cart P 4 40 C2 4711 Error C2 4711 Call for Service P 4 40 C2 4712 Error C2 4712 Call for Service P 4 40 C2 4713 Error C2 4713 Call for Service P 4 ...

Page 88: ...w tray 2 roller P 4 45 H1 1210 Paper jam in tray 2 P 4 46 H1 1211 Paper jam in tray 2 P 4 46 H1 1252 Paper Empty in tray 2 P 4 46 H1 1254 Paper Empty in tray 2 P 4 46 H1 1310 Paper jam in tray 3 P 4 47 H1 1311 Paper jam in tray 3 P 4 47 H1 1352 Paper Empty in tray 3 P 4 47 H1 1354 Paper Empty in tray 3 P 4 47 M1 1110 Paper jam in tray 1 P 4 48 M1 1610 Paper jam in MP tray P 4 49 M1 5112 Paper empt...

Page 89: ...32 Error U1 2132 Turn off then on P 4 59 U1 2320 Error U1 2320 Turn off then on P 4 59 U1 2330 Error U1 2330 Turn off then on P 4 59 U1 2334 Error U1 2334 Turn off then on P 4 59 U1 2340 Error U1 2340 Turn off then on P 4 59 U1 234H Error U1 234H Turn off then on P 4 59 U2 1111 Error U2 1111 Turn off then on P 4 60 U2 1112 Error U2 1112 Turn off then on P 4 60 U2 2112 Error U2 2112 Turn off then o...

Page 90: ... Error message Tray 1 Paper Mismatch Tray 2 Paper Mismatch Tray 3 Paper Mismatch MP Paper Mismatch Symptom Paper in tray is not matched to the machine paper setting Troubleshooting method 1 Check and change the paper setting of the corresponding tray properly 4 29 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 91: ...urn the machine off then on If the error persists turn the machine off again 2 Remove the rear and right cover 3 Check if there are any obstacles or paper around the fuser unit 4 Check if the connection between main board and fuser motor are correct 5 If the connection is OK replace the fuser motor 6 If there is a driver test for this component please try it first If the problem persists replace t...

Page 92: ...ITB does not operate normally Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the right cover 3 Check if the connection between main board and 2 motors in the main drive unit are correct 4 If the connection is OK replace the motor in the main drive unit 5 If there is a driver test for this component please try it first If the problem ...

Page 93: ... main board and the related fan is correct 4 If the connection is OK replace the defective fan Error Code A3 3211 A3 3212 Error message Error A3 3211 Turn off then on Error A3 3212 Turn off then on Symptom The inner temperature sensor is defective Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Enter the tech mode Check the temperature senso...

Page 94: ...ff again 2 Enter the tech mode Check the temperature sensor output 3 If the sensor is defective replace it 4 If the temperature sensor is OK replace the main board Error Code A3 3320 Error message Not proper room temp Move set Symptom The value of the outer temperature sensor is out of normal area Troubleshooting method 1 Check if the machine is installed in the proper area 2 If the temperature se...

Page 95: ...ife is at the end turn the machine off and replace the yellow toner cartridge with new one Error Code C2 2410 Error message Install yellow toner cartridge Symptom The yellow toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the yellow toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the y...

Page 96: ...w toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the yellow toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the yellow toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 3 If the problem...

Page 97: ...e machine off and replace the magenta toner cartridge with new one Error Code C2 3410 Error message Install magenta toner cartridge Symptom The magenta toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the magenta toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the magenta toner cartridg...

Page 98: ...a toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the magenta toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the magenta toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 3 If the probl...

Page 99: ...rn the machine off and replace the cyan toner cartridge with new one Error Code C2 4410 Error message Install cyan toner cartridge Symptom The cyan toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the cyan toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the cyan toner cartridge Thorough...

Page 100: ...Call for Service Symptom The cyan toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the cyan toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the cyan toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge And reinstall the tone...

Page 101: ... the machine off and replace the black toner cartridge with new one Error Code C2 5410 Error message Install black toner cartridge Symptom The black toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the black toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the black toner cartridge Thoro...

Page 102: ...ck toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the black toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the black toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 3 If the problem ...

Page 103: ...ode C5 1310 Error message Install TR belt unit Symptom The ITB unit is not installed properly Troubleshooting method 1 Turn the machine off Remove and reinstall the ITB unit 2 Turn the machine on If the problem persists replace the ITB unit Error Code C5 1410 Error message Not compatible transfer belt Symptom The ITB unit is not compatible Troubleshooting method 1 Print the supply information repo...

Page 104: ...nt the supply information report Check the life remaining of the fuser unit 2 If its life is at the end turn the machine off and replace the fuser unit with new one Error Code C7 1110 C7 1130 Error message Waste toner Full Replace new one Symptom The waste toner container is at the end of its life Troubleshooting method 1 Print the supply information report Check the life remaining of the waste to...

Page 105: ...he pick up forward separation rollers for tray1 are at the end of its life Troubleshooting method 1 Turn the machine off 2 Replace the pick up roller Ass y and separation roller Ass y for tray1 and reset its count Error Code C9 1122 C9 1125 Error message Replace new tray 2 roller Symptom The pick up forward separation rollers for tray2 are at the end of its life Troubleshooting method 1 Turn the m...

Page 106: ...f the tray2 feed sensor connector is connected correctly If the feed sensor is defective replace it d If there is a service test for this component perform it first If the tray2 pick up clutch is found to be defective replace it Error Code H1 1252 H1 1254 Error message Paper Empty in Tray 2 Symptom Paper is empty in Tray3 Troubleshooting method 1 Take off the cassette If there is no paper on the t...

Page 107: ...ne c Check if the tray3 feed sensor connector is connected correctly If the feed sensor is defective replace it d If the tray3 pick up clutch is defective replace it Error Code H1 1352 H1 1354 Error message Paper Empty in Tray 3 Symptom Paper is empty in Tray3 Troubleshooting method 1 Take off the cassette If there is no paper on the tray3 load the paper 2 If the problem persists check the followi...

Page 108: ...jammed paper occurs continually check the followings a Check if the pick up forward separation rollers are worn out or contaminated Clean the contaminated part or replace it b Check if the actuator is assembled correctly 3 Check the motor operation by checking if there is a service test for this component perform it first If there is any defective parts replace it or PH drive unit 4 47 Copyright 1...

Page 109: ... perform it first If the clutch is defective replace it d If the problem persists replace the MP unit Error Code M1 5112 M1 5113 M1 5120 Error message Paper empty in tray 1 Paper empty in all trays Symptom Paper is empty in tray1 or all trays Troubleshooting method 1 Take off the cassette If there is no paper on the tray1 load the paper 2 If the problem persists check the following a Check if the ...

Page 110: ...per on the MP tray load the paper 2 If the problem persists check the following a Check if the MP paper empty actuator is assembled correctly If it is broken or deformed replace it with new one b Check if the MP paper empty sensor connector is connected correctly If the paper empty sensor is defective replace it 4 49 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 111: ...ck the following a Check if there is any obstacles or paper on the paper path Remove it b Check if the FRAME REGI unit and FRAME SEPARATION unit are assembled properly If there is any defective part in these units replace it or Assy c Check the motor operation gear in the PH drive unit If there is any defective parts replace it or PH drive unit d Check the T1 DRIVE unit If there is any defective p...

Page 112: ...roubleshooting method 1 Remove the jammed paper 2 If the problem persists check the following a Check if there is any obstacles or paper on the paper path Remove it b Check if the fuser unit is assembled properly If the fuser unit is defective replace it c Check if the exit unit has any defective parts Replace the exit unit 4 51 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 113: ...ine detected that the output tray has got full or the bin full sensor is defective Troubleshooting method 1 Remove the paper on the output tray 2 Check if the Bin full Sensor connector is connected properly Reconnect it 3 If the sensor is defective replace it Copyright 1995 2017 SAMSUNG All rights reserved 4 52 ...

Page 114: ...ethod S2 3310 The engine is warming up S2 3311 The engine is ready S2 3312 The engine is printing S2 3313 The engine is in the power save state S2 3314 The engine is in the error state S2 3315 The engine is in the recovery state S2 3316 The engine is waiting S2 3317 The engine is in EDC mode S2 3318 The engine is in low power mode S2 3319 The engine is in ACR Auto Color Registration mode S2 331A T...

Page 115: ... Door is open or the cover open switch is defective Troubleshooting method 1 Check if the front cover is closed perfectly 2 If the error persists check that the cover open sensor is working normally If it is defective replace the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 4 54 ...

Page 116: ...hooting method Change the machine s IP address Set up the IP address in this order Network TCP IP IPv4 STATIC In case of DHCP or Bootp reboot the machine to receive a new IP address Error Code S6 3128 Error message 802 1x Network Error Symptom The confirmation was requested for wired port the server has rejected The confirmation protocol is not the same or user information ID Password is wrong Tro...

Page 117: ...ct Wireless setting Symptom Wireless security settings like a WEP WPA WPA2 are incorrect Troubleshooting method 1 Turn the machine and AP off then on 2 Change the wireless network settings Error Code S6 3233 Error message Not connect Wireless AP Symptom Wireless BSSID value is 0 or wireless module is disconnected Troubleshooting method 1 Turn the machine and AP off then on 2 Change the wireless ne...

Page 118: ...ng method 1 Retry the connection with WPS button Error Code S6 3235 S6 3236 Error message Wi Fi Direct is not ready Wi Fi Direct is not connect Symptom Wi Fi Direct library is initialized Troubleshooting method 1 Turn the machine off then on 2 Change the wireless network settings Retry it 4 57 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 119: ...fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage is normal c Check if the thermistor is twisted or contaminated and is in contact with the Heat Roller 3 After confirming continuity in the fuser connector and the problem st...

Page 120: ...n SVC mode Check LSU motor operation sound 2 If there is no sound remove the right cover Check if the LSU harness is connected on the main board properly 3 If it is OK remove the top cover Check if the LSU harness is connected on LSU board properly 4 Check if the LSU harness is defective 5 Reconnect the LSU harness and then execute the LSU motor test again 6 If the problem persists replace the LSU...

Page 121: ...sible must be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer How to analysis the defect image TIP According to the part remain life cause can vary Check the part remain life ...

Page 122: ...d or contaminated Replace the ITB unit and test again 2 Vertical White Line Description White vertical voids in the image Cause and Check Point Solution Check if the LSU window or internal lenses of LSU is contaminated Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab If dirt is inside the LSU replace the LSU Check if there are scratches on the circumferen...

Page 123: ...dirty roller Check if the transfer roller is damaged or contaminated Replace the transfer roller and test again Check if paper transfer belt is damaged or contaminated Replace the ITB unit and test again 4 Dark or Black image Description The black page is printed out Cause and Check Point Solution No charging voltage in the HVPS Check the connecting state between the Main PBA and HVPS Reconnect th...

Page 124: ...the output for MHV DEV is abnormal replace the HVPS1 JC44 00242A If the output for 1THV 2THV is abnormal replace the HVPS2 JC44 00243A 6 Uneven Density Description Print Density is uneven between left and right Cause and Check Point Solution The rear cover is not closed correctly Open and remove the rear cover correctly The life of the Toner Cartridge has expired Replace the corresponding toner ca...

Page 125: ...esponding toner cartridge Bad contacts of HV terminals of the toner cartridge with high voltage terminals from printer set Clean all HV terminals in the cartridge and on the set frame Ensure all toner or paper dust particles are removed NOTE Roller Period for Horizontal Problem Roller Description Band Period mm Defective part Pressure Roller 69 08 mm Fuser Unit Charge roller 26 7 mm OPC drum 75 4 ...

Page 126: ...ht with no ghost Cause and Check Point Solution The toner cartridge life is expired Check the toner remaining and replace the related toner cartridge HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the defective HVPS NOTE HVPS output information If the output for MHV DEV is abnormal replace the HVPS1 JC44 00242A If the output for 1THV 2THV...

Page 127: ... M ot or M T BLDC YM C M ot or U SB HU B STEP M OTOR BLDC M OTOR M T STEP DDR3 SO DI M M 256M B C3010 C3060 3i n1 512M B C3060 4i n1 EEPROM M 24512 X 1EA 64KB NAND FLASH ACRUM Y M C K SCAN I F ACR CTD ADC PW M DCI S 24V 5V M HV THV DEV_DC_FU SER_BI AS M UX THV1_READ THV2_READ I NNER_TEM P TEM P_LSU1 A D C_CTD_CAL_LEFT AMBI ENT H U M I D I TY W ASTE_RX ADC_CTDP ADC_CTDS NCTH _C NCTH _D ADC_ACR_LEFT...

Page 128: ...ENT DGND HUM I DI TY 3 3VA 1 2 3 4 5 6 7 C N6 5V_PS DGND nSENS_PA PE R_EXI T 5V_PS DG ND nSENS_O UTBI N_FULL 1 2 3 4 5 6 C N4 5V_PS DGND nSENS_FUSER _RELEASE C N8 DG ND W TB _RX W TB _TX W TB _TX 5V_PS DG ND W TB _DETECT 1 2 3 4 5 6 7 C N5 W A S TE TYPE7 FAN TYPE1 FAN 1 2 3 5V_SM PS D G N D 24V1 D G N D 24V2 D G N D 24V3 CN3 SM PS SM PS Type 3R V1 JC44 00222D V2 JC44 00223D E KOR HVPS JC44 00238A ...

Page 129: ...W I FI U SB I F N C G N D G N D USB_DP U SB_DM 3 3V G N D 1 2 3 4 5 6 7 N FC US B I F O P E U SB I F W I FI N FC O pt i on M odul e 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 SO L EXI T Sol enoi d 1 2 SO L PI CKUP Sol enoi d 1 2 4 3 2 1 DG ND DP_HO ST_W LAN DM _HO ST_W LAN 5V 1 2 3 4 DM _HO ST_O PE DP_HO ST_OPE DGND DG ND DG ND DGND DADF_REG I _SO L nSENS_D_PD nSENS_D_PR N C nDADF_M O T_EN...

Page 130: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 131: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 132: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 133: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 134: ...come an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScript PS PostScript PS is a page descripti...

Page 135: ...N compliant program a scan can be initiated from within the program It is an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global addr...

Page 136: ...nection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed by Microsoft It is an XML based specification based on a new print path and a vector based device independent document format 6 7 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 137: ...6 Reference Information 6 3 Document Revision List Version Date Page Description 1 00 27 Jan 2016 Release Copyright 1995 2017 SAMSUNG All rights reserved 6 8 ...

Page 138: ...na Japan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2017 Samsung Electronics Co Ltd All rights reserved Printed in Korea ...

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