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English - 18

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting 
Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer 
Service at 1-800-SAMSUNG(1-800-726-7864).

Issues

Solutions and Explanations

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to 

disable some of its energy efficient features like the 

Eco Sensor

 or the 

Energy Saving

 

feature. If you follow below step with your remote, you can turn these features off or on.

 

y

Energy saving

User Menu

 

 

System

 

 

Eco Solution

 

 

Energy Saving

 

 

y

Eco Sensor

User Menu

 

 

System

 

 

Eco Solution

 

 

Eco Sensor

Component Connections / Screen 

Color

If you find that the color on your Samsung television’s screen is not correct or black and 

white, first run a Self Diagnosis on the TV to make sure there are no device issues.

 

y

Self Diagnosis : User Menu 

 Support 

 Self Diagnosis 

 Picture Test

If the problem does not appear in the Test Picture, try making sure :

 

y

Your connections are all consistent. For example, if you’ve used the AV In jack on 

your TV, make sure you have used the AV Out jack on your video source. 

 

y

You have connected your devices to the correct jacks. For example, if you use the 

Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure 

you have connected the blue Pb jack on the video source to the blue Pb jack on the TV, 

the red Pr jack on the source to the red Pr jack on the TV, and the yellow Y jack on video 

source to the yellow Y jack on the TV..

Screen Brightness

If you find that the colors on your Samsung TV are correct but just a little too dark or 

bright, try adjusting the following settings in the Picture option of the Main menu:

 

y

Cell Light

Contrast

Brightness

Sharpness

Color

Tint

 and so on.

Unwanted Powering Off

If your Samsung TV appears to turn off by itself, there may be an issue with either your 

Timer settings or your Eco friendly 

No Signal Power Off

 feature. 

First make sure the 

Sleep Timer

 is not accidentally set. The sleep timer turns the TV off 

after a certain period of time.

 

y

Sleep Timer

 : 

User Menu

 

 

System

 

 

Time

 

 

Sleep Timer

If the 

Sleep Timer

 is not activated, you may have engaged the 

No Signal Power Off 

or 

Auto Power Off

 feature.

 

y

No Signal Power Off

 : 

User Menu

 

 

System

 

 

Eco Solution

 

 

No Signal Power Off

 

 

y

Auto Power Off

 : 

User Menu

 

 

System

 

 

Eco Solution

 

 

Auto Power Off

Trouble Powering On

Before you turn the TV on, find the red light on the right or left bottom of your TV. 

Press the power button on the TV or remote and the light should blink about 5 

times before the TV turns on.

If you find that you are having trouble powering on your Samsung television, there are a 

number of things to check before making a call to the service department. 

 

y

If you happen to be using the TV as a monitor and the stand-by light only blinks for a few 

seconds when you press the power button, your PC is in sleep mode. To take your PC out of 

sleep mode, press a key on your keyboard or move the mouse. Then try turning your TV on.

If you’re sure your power cord, remote control, and PC are functioning properly, you may 

be having a cable issue. If you have a cable or satellite box, your TV may appear to be off 

because the cable or satellite box is not outputting a signal. To test the signal output of your 

cable or satellite box, press the guide or info button on the cable or satellite box remote 

control. If the screen displays the guide or info data, the problem is caused by the box.

Cannot Find a Channel

•  Re-run 

Setup

 (Go to 

Menu - System - Setup)

 or run 

Auto Program

. (Go to 

MENU

 - 

Channel - Auto Program).

 

For detailed troubleshooting information, watch the troubleshooting videos at  www.samsung.com/spsn

[PE490-ZA]BN68-03981A -ENG.indb   18

2012-02-01   �� 5:03:43

Summary of Contents for PN43E490

Page 1: ...n los productos de Samsung comuníquese con el centro de atención al cliente de SAMSUNG Country CANADA U S A Address Samsung Electronics Canada Inc Customer Service 55 Standish Court Mississauga Ontario L5R 4B2 Canada Samsung Electronics America Inc 85 Challenger Road Ridgefield Park NJ 07660 2112 Customer Care Center 1 800 SAMSUNG 726 7864 Web Site www samsung com imagine the possibilities Thank y...

Page 2: ... normal use of the product Excluded but not limited to are any originally specified provisions for in home or on site services minimum or maximum repair times exchanges or replacements accessories options upgrades or consumables For the location of a SAMSUNG Authorized Service Center please call toll free In the United States 1 800 SAMSUNG 1 800 726 7864 In Canada 1 800 SAMSUNG Important User Info...

Page 3: ...mmon plugs and jacks are below Cable Ports HDMI USB Optical For the best cable connection to this product use cables no thicker than the cable illustrated below y y Maximum thickness 0 55 inches 14mm Providing Proper Ventilation for Your TV When you install your TV maintain a distance of at least 4 inches between the TV and other objects walls cabinet sides etc to ensure proper ventilation Failing...

Page 4: ...HDMI IN 1 DVI 2 DVI AUDIO IN x x For better picture and audio quality connect to digital devices using an HDMI cable x x An HDMI cable supports digital video and audio signals and does not require an audio cable To connect the TV to a digital device that does not support HDMI output use an HDMI to DVI cable and separate audio cables x x If you connect an external device to the TV that uses an olde...

Page 5: ...ect the digital audio out jack from your DVD Blu ray player cable box STB satellite receiver directly to an amplifier or home theater AUDIO OUT Connects to the audio input jacks on your amplifier home theater x x When connecting use the appropriate connector sold separately x x When you connect an audio amplifier to the AUDIO OUT jacks decrease the volume of the TV and adjust the volume level with...

Page 6: ... x 350 31 469 70 086 25 175 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 832 x 624 49 726 74 551 57 284 VESA DMT 640 x 480 31 469 59 940 25 175 640 x 480 37 861 72 809 31 500 640 x 480 37 500 75 000 31 500 800 x 600 37 879 60 317 40 000 800 x 600 48 077 72 188 50 000 800 x 600 46 875 75 000 49 500 1024 x 768 48 363 60 004 65 000 1024 x 768 56 476 70 069 75 000 1024 x 768 60 02...

Page 7: ...msung s Wireless LAN adapter supports the IEEE 802 11a b g and n communication protocols Samsung recommends using IEEE 802 11n When you play video over a network connection using one of the other protocols the video may not play smoothly Wireless Security Most wireless network systems incorporate a security system that requires devices that access the network through an access point or AP typicall...

Page 8: ...on the Wall TV Rear Panel LAN Cable Not Supplied Modem Cable Not Supplied External Modem ADSL VDSL Cable TV The Modem Port on the Wall TV Rear Panel LAN Cable Not Supplied Installing batteries Battery size AAA NOTE x x Installl the batteries so that the polarity of the batteries matches the illustration in the battery compartment x x Use the remote control within 23 feet of the TV x x Bright light...

Page 9: ...ts you choose the picture size CC Controls the caption decoder Cut off the sound temporarily Turns the 3D image on or off Displays the channel list on the screen Displays information on the TV screen Quickly select frequently used functions Moves the cursor selects the on screen menu items and changes the values seen on the menu Exit the menu Return to the previous menu Turns the remote control li...

Page 10: ... do not have a network select Skip press the ENTERE button and then go to Auto Program 1 on the next page If you have a Network you can also select Skip and then configure your network later through Network Settings in the TV s Menu For more information refer to Setting the Wired Network Setting the Wireless Network in the e Manual or go to page 15 in this manual 3a Wireless Network 1 The TV searc...

Page 11: ...Use the or button to select the correct cable signal format STD HRC or IRC and then press ENTERE Most cable systems use STD Repeat the same process for Analog Cable System 4 When done select Next and then press ENTERE 7 Auto Program 3 Channel memorization Channel memorization starts Channel memorization can take up to 45 minutes When channel memorization is complete the Channels Memorized screen a...

Page 12: ...Tools menus contains functions that let you control the TV s features For example in the Main menu you can change the size and configuration of the picture its brightness its contrast and so on There are also functions that let you control the TV s sound channel configruation energy use and a host of other features To access the main on screen menu press the MENU m button on your remote To access ...

Page 13: ...n press the Controller To close the Menu Contents Home or Source press the Controller for more than 1 second When selecting the function by moving the controller to the up down left right directions be sure not to press the controller If you press it first you cannot operate it to move the up down left right directions Standby mode Your TV enters Standby mode when you turn it off and continues to ...

Page 14: ... mount kits are shown in the table below x x Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided x x Do not use screws that do not comply with the VESA standard screw specifications x x Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications Screws that are too long may caus...

Page 15: ...d then press ENTERE 7 When done use the buttons to select Next if you have entered a security key or WPS PIN if you have entered a WPS PIN and then press ENTERE 8 The TV checks the wireless connection If the connection is successful the Wireless network and Internet connection complete message appears The cursor jumps to Next Press ENTERE For more detailed information see Setting the Wireless Netw...

Page 16: ...w function if the menu is not activated E MANUAL Basic Features Changing the Preset Picture Mode Adjusting Picture Settings Changing the Picture Options Changing the Preset Sound Modes Sound Settings Index E Enter e Exit TV Screen Displays the program movie video etc you are currently watching The category list Press l or r button to select the category you want Displays the sub menu list Use the ...

Page 17: ... Red Try Now Displays the OSD menu that corresponds to the topic To return to the e Manual screen press the E MANUAL button b Green Home Moves to the e Manual home screen Yellow Zoom Magnifies a screen Blue Index Displays the Index screen L Page Moves to previous or next page e Exit Exit the e Manual U Move R Return Changing the Preset Picture Mode Picture Mode t O O MENUm Picture Picture Mode ENT...

Page 18: ...re option of the Main menu y y Cell Light Contrast Brightness Sharpness Color Tint and so on Unwanted Powering Off If your Samsung TV appears to turn off by itself there may be an issue with either your Timer settings or your Eco friendly No Signal Power Off feature First make sure the Sleep Timer is not accidentally set The sleep timer turns the TV off after a certain period of time y y Sleep Tim...

Page 19: ...n reconnecting the device s power cable The Remote Control Does Not Work Replace the remote control batteries Make sure the batteries are installed with their poles in the correct direction Clean the sensor s transmission window on the remote Try pointing the remote directly at the TV from 5 6 feet away The cable set top box remote control doesn t turn the TV on or off or adjust the volume Program...

Page 20: ...our TV Make sure to use only the appropriate supplied screw If you use a different screw you can damage your TV 2 Firmly fasten the screw you provided size M4 x L20 or similar to the wall or cabinet where the TV is to be installed If you fasten the screw to the wall we recommend you drive the screw into a stud If that is not possible use a molly to anchor the screw 3 Tie the TV Holder cord to the ...

Page 21: ...13 F 20 C to 45 C 5 to 95 non condensing Stand Swivel Left Right 20 20 Model Name PN43E490 PN51E490 Screen Size Diagonal 43 Class 43 0 measured diagonally 51 Class 50 6 measured diagonally Sound Output 10W x 2 Dimensions W x D x H Body With stand 39 8 x 2 2 x 24 5 inches 1011 8 X 56 0 X 622 4 mm 39 8 x 12 0 x 27 4 inches 1011 8 X 305 0 X 697 7 mm 46 7 x 2 2 x 27 8 inches 1187 8 X 56 0 X 706 6 mm 4...

Page 22: ...ps Audio Codec avi mkv asf wmv mp4 3gp vro mpg mpeg ts tp trp m2ts mts divx AVI MKV ASF MP4 3GP VRO VOB PS TS DivX 3 11 4 x 5 x 6 1 1920 x 1080 6 30 30 AC3 LPCM ADMPCM IMA MS AAC HE AAC WMA DD MPEG MP3 DTS Core MPEG4 SP ASP H 264 BP MP HP Motion JPEG 640 x 480 8 Window Media Video v9 1920 x 1080 30 MPEG2 MPEG1 ...

Page 23: ... PN51E490 18 6 3 7 4 7 36 1 15 7 15 7 NOTE All drawings are not necessarily to scale Some dimensions are subject to change without prior notice Refer to the dimensions prior to performing installation of your TV Not responsible for typographical or printed errors 2012 Samsung Electronics America Inc 1 2 3 4 5 6 ...

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