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Samsung OFFICESERV 500 Series, User Instruction

The Samsung OFFICESERV 500 Series is a feature-rich business communication solution that ensures seamless connectivity. Enhance your understanding of its programming capabilities with our comprehensive Programming Manual, available for free download at manualshive.com. Maximize the potential of your Samsung OFFICESERV 500 Series with this essential user resource.

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OfficeServ 500 

USER INSTRUCTIONS 

TECHNICAL MANUAL 

PART 1   MARCH  2004 

 

1.6

1.4 CALL FORWARDING 

The OfficeServ 500 allows the system administrator to program the call forward 
destinations for other station users. This MMC also allows call forward to be set after 
the destination has been entered. 
 
The OfficeServ 500 system allows four types of call forwarding: FORWARD ALL, 
FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND. There is an 
additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to 
be activated at the same time, provided that destinations have been entered for both. 
The destinations for all these forwards can be either an internal number or an external 
number. 

 

0 = FORWARD CANCEL 

3 = NO ANSWER 

1 = ALL CALL 

4 = BUSY/NO

 ANSWER

 

2 = BUSY 

5 = FORWARD DND 

 

 

0 = FORWARD CANCEL 

This  option  will cancel any call forwarding set 

in MMC

 

102

. It will not remove the programmed destination and 

will not override any preset forward settings 

in MMC 316

. 

 

1 = ALL CALL 

This  option,  when  set, will forward all calls to the 
programmed destination. If the programmed destination 
is a station then that station can call the forwarded 
station to put calls through. 

 

2 = BUSY 

This  option,  when  set, will forward calls to the 
programmed destination when the forwarded keyset is 
busy. 

 

3 = NO ANSWER 

This option, when set, will forward calls to the 
programmed destination if the forwarded station 
does not answer a call before the forward no answer 
timer 

in MMC 502

 expires. 

 

4 = BUSY/NO ANSWER 

This  option  will  activate both the BUSY option and the 
NO ANSWER option at the same time. 

 
5 = FWD DND 

This  option  will  forward all calls to the programmed 
destination whenever the forwarded station goes into 
DND. 

 

 
ACTION DISPLAY 

 

1. 

Press the transfer key followed by 102 
Display shows 

[201] FORWARD 
0:FORWARD CANCEL 

Home Page

Table of Contents

Summary of Contents for OFFICESERV 500 Series

Page 1: ...ATE DISPLAY 1 15 1 12 SETTING STATION ON OFF OPTIONS 1 16 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 23 1 17 ALARM REMINDER W...

Page 2: ...PLAY PROGRAMMING 1 1 OVERVIEW iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming When required these keys wil...

Page 3: ...al functions during programming When required these keys will be referred to by the names described in the diagram DCS KEYSETS This diagram illustrates the keys on a display keyset that have special f...

Page 4: ...Series KEYSETS This diagram illustrates the keys on an ITP 5121 D keyset The ITP and DS 5000 keysets have keys that have special functions during programming When required these keys will be referred...

Page 5: ...fer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201...

Page 6: ...E Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing p...

Page 7: ...cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all ca...

Page 8: ...s RIGHT soft key to move cursor 3 Dial destination number e g 201 OR 201 FORWARD 1 ALL CALL 205 Press UP or DOWN to select destination and press RIGHT soft key to move cursor 4 Dial 1 for YES 0 for NO...

Page 9: ...erred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the...

Page 10: ...elow to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When the character you...

Page 11: ...8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available fo...

Page 12: ...gain to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the...

Page 13: ...nning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED...

Page 14: ...0 9 4 PARK Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501...

Page 15: ...1 2 Slot 1 10 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 COS NO COS 1 30 per Ring Plan 01 06 6 TENANT GROUP 1 2 ACTION DISPLAY 1 Press the t...

Page 16: ...Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays...

Page 17: ...eyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becomes free during a page 06 RING PREF When OFF requires the user to press the fast flashing button to ans...

Page 18: ...ss UP or DOWN to select the option and Press the right soft key to move the cursor 3 Press UP or DOWN to select ON or OFF Press the left or right soft key to return to 201 STN ON OFF HOT KEYPAD ON ste...

Page 19: ...IME If option 08 from above list is dialed at Step 2 201 STN ON OFF AUTO CAMPON ON If option 10 from above list is dialed at Step 2 201 STN ON OFF AME PASSCODE ON 4 Press UP or DOWN to select ON or OF...

Page 20: ...ght ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to...

Page 21: ...nsfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move th...

Page 22: ...and level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is...

Page 23: ...N VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from abov...

Page 24: ...lling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00...

Page 25: ...d A display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 H...

Page 26: ...o CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first A...

Page 27: ...to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN t...

Page 28: ...ITP 5112L User Guide 05 2006 For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page Table of Contents ITP 5112L...

Page 29: ...tation Camp On 21 Calling your System Operator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Remote Hold 23 Samsung Telecommunications America reserves the right without prior notice to revise i...

Page 30: ...ction 58 Viewing Message Indications 59 Personal Speed Dial Names 59 Station Names 59 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 25 Transfer wit...

Page 31: ...feature code does not work as described in this book please con tact your installation and service company to determine the correct code 1 Managing Key Assignments 59 LCR with Clear 60 Backspace with...

Page 32: ...ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates but tons or keys that are used to access or activate the many features of your office phone system The lower five...

Page 33: ...programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which su...

Page 34: ...ters or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the...

Page 35: ...Power Adapter that came with the 5112LD keyset This manual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the MCP an...

Page 36: ...will need to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll...

Page 37: ...This option is selected in some cases when connecting directly to ISP Internet Service Provider equipment without going through a local LAN If so you must enter the username pass word assigned to you...

Page 38: ...d to enter the IP address of theTFTP Server which hosts the ITP software 2 Upgrade Start When you select this option the software from the TFTP server will be pushed to the ITP phone Registering and A...

Page 39: ...OTES 1 If a call is flashing at your keyset but not ringing you must press the flashing button to answer 17 16 OUTSIDE CALLS Note When making calls internal or outside calls in order to access the pro...

Page 40: ...or group of lines is busy Press the CALLBACK button if programmed or dial 44 you will hear confir mation tone Press the END button When the line becomes free the system will call you back Lift the han...

Page 41: ...More Calls tone that station has no available button to accept your call Hang up or leave a message 21 20 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the...

Page 42: ...ine button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to...

Page 43: ...ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be ale...

Page 44: ...lines connect ed together in a trunk to trunk conference press the CONFERENCE button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension nu...

Page 45: ...ore and exit 29 Using Conference Groups From the idle condition press the CONFERENCE button Select the Conference Group by pressing the corresponding soft key on the left Press SEND to call all member...

Page 46: ...inging at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the fl...

Page 47: ...er will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated...

Page 48: ...d then press the SAVE REPEAT button 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry Press E...

Page 49: ...tically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked c...

Page 50: ...eypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one answ...

Page 51: ...cel individual alarms Press TRANSFER and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key 41 40 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your key...

Page 52: ...ection button left right Each tone is heard Set REPEAT DURATION via the direction button Press ENTER when finished To clear alarm Scroll to CLEAR option in Alarm Clock setting screen and press ENTER D...

Page 53: ...From the BOSS keyset when the keyset rings press the EXEC DIVERT button The call is forwarded to the Secretary station CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to wh...

Page 54: ...line telephones Pressing the EXEC DIVERT button when the keyset is in idle status will divert all calls after to the Secretary station Pressing the EXEC DIVERT button again will cancel the divert func...

Page 55: ...ss CANCEL to return to the Main Option Page OR press END to return to the idle screen 49 48 OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent a...

Page 56: ...h the handset on hook press TRANSFER and then dial 110 Dial 001 to turn Automatic Hold on or 000 to turn it off Press TRANSFER to store your selection 51 50 SELECT RING TONE Each ITP 5112L user can se...

Page 57: ...SETUP option and press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and immediately enter the option Scroll to AUTO HOLD press ENTER to change option status Press CANCEL to enter c...

Page 58: ...ur selection From the LCD Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and imme diately enter the option Scroll to DISP SPDNAME press...

Page 59: ...all for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory...

Page 60: ...ursor is placed correctly before you enter the extender 58 DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer co...

Page 61: ...numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text...

Page 62: ...call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able...

Page 63: ...to scroll to desired option setting Enter TIME via dial pad in 24 hour format Set RING TONE via direction button LEFT RIGHT Each tone is heard Set REPEAT DURATION via direction button Press ENTER when...

Page 64: ...izing Your Keyset Section Station Answering Mode Programming 2 ABSENT MESSAGE See Paging and Messaging Section 3 INTERNAL CALL Select incoming information display from internal caller Number or Name 6...

Page 65: ...old and connect you to the next call AUTO TIMER Timer in LCD that monitors call duration HEADSET USE Switches between headset and handset use HOT KEYPAD Allows for dialing without lifting handset firs...

Page 66: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Page 67: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Page 68: ...between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 75 GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Page 69: ...n off based on their current sta tus when you access them 77 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Page 70: ...ollow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful i...

Page 71: ...after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in 81 Example Hi this is Joh...

Page 72: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Page 73: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 85 84 PERSONAL SERVICE...

Page 74: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Page 75: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 89 SHORTCUTS Calling Calling a station that is...

Page 76: ...___________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____________...

Page 77: ...05 2006 ITP 5121D User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page Table of Contents ITP 5121D...

Page 78: ...27 Privacy Release 28 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the...

Page 79: ...ace with LCR 53 Text Messaging 54 55 Caller ID 56 60 ANI 57 60 CLI 57 60 DIALING FEATURES Speed Dialing 29 Programming Personal Speed Dial Numbers 29 30 One Touch Speed Dialing 30 Last Number Redial 3...

Page 80: ...veryday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed...

Page 81: ...ENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5121D keyse...

Page 82: ...lok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or calle...

Page 83: ...0 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps...

Page 84: ...nual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the MCP and MGI card in the OfficeServ 100 OfficeServ 500 or in...

Page 85: ...ed to the power supply or Power over Ethernet LAN port When entering the IP setup menu the LCD displays the following options Other items not shown on screen when scrolling down press down on navigati...

Page 86: ...can enter the gateway IP address by using 0 9 and button and can save that IP address by pressing the ENTER button of the navigation button assembly 1 NETWORK MODE SET UP 2 IP ADDRESS SET UP 3 NETMASK...

Page 87: ...ociated with your ID See your phone system administrator to get this value Press the ENTER button to save and exit Completion of Settings From the main menu select the seventh item 7 REBOOT to save al...

Page 88: ...set and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive...

Page 89: ...urn it off Press TRANSFER to store your selection 19 18 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst inst...

Page 90: ...wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an av...

Page 91: ...e Automatic Hold feature set If not you must press 23 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking o...

Page 92: ...will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combin...

Page 93: ...o not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 27 FORWARD BUSY NO ANSWER If you have both a Forward on Busy d...

Page 94: ...ial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed...

Page 95: ...ade through the keyset speaker The micro phone is muted 31 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B bu...

Page 96: ...Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement NOTE The LED on the PAGE button will only light when an All Page is in progress When...

Page 97: ...left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will t...

Page 98: ...can set the level of background music by using the VOLUME buttons while lis tening to the music This does not affect the speakerphone level NOTES 1 Display keyset users can view message indications a...

Page 99: ...R Hang up to complete a blind transfer after pressing the BOSS button 39 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on...

Page 100: ...ou use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 41 GROUP LISTENING When you are engaged on a call and you are using the handset you may want o...

Page 101: ...haracters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode...

Page 102: ...ight is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the button while the light is lit will cause the keyset to return to handset mode and th...

Page 103: ...on CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis...

Page 104: ...eature keys and ac cess codes Pressing one of these buttons has the same effect as pressing a pro grammable button These buttons are called soft keys as their functions are not fixed They change to pr...

Page 105: ...cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of...

Page 106: ...press ing the BSPC soft key as many times as necessary 53 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous...

Page 107: ...REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy...

Page 108: ...ions Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 57 56 CALLER ID WHAT IS CALLER ID Caller I...

Page 109: ...EW button 59 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT button to display the Caller ID information associated...

Page 110: ...eyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log Press ENTER Scroll to the desired PHONE NUMBER and press the SEND button to automatic...

Page 111: ...ber directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desire...

Page 112: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Page 113: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Page 114: ...gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Page 115: ...d on off based on their current sta tus when you access them 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Page 116: ...1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is usefu...

Page 117: ...you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in Example Hi this is Joh...

Page 118: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Page 119: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 79 78 PERSONAL SERVICE...

Page 120: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Page 121: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 83 SHORTCUTS Calling Calling a station that is...

Page 122: ...______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________...

Page 123: ...05 2006 ITP 5107S User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page ITP 5107S Table of Contents...

Page 124: ...25 Privacy Release 26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the...

Page 125: ...CR 50 Text Messaging 51 52 Caller ID 53 57 ANI 54 57 CLI 54 57 DIALING FEATURES Speed Dialing 27 Programming Personal Speed Dial Numbers 27 28 One Touch Speed Dialing 28 Last Number Redial 28 Manual R...

Page 126: ...for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature ac...

Page 127: ...Second Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many featur...

Page 128: ...TONES The system provides several tones to assist you Some of these tones are already familiar to you 5 4 Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ri...

Page 129: ...to a LAN connection that provides power over the ethernet The ITP 5107S supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMP...

Page 130: ...ed to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll key wil...

Page 131: ...LCD If the IP address has not been set the LCD displays nothing The user can enter the IP address using 0 9 dial buttons and button for entering a Save that IP address by pressing the SPEAKER button U...

Page 132: ...the display will show nothing Press any dial buttons from 0 9 and button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the SPEAKER but ton Use the HOLD but...

Page 133: ...and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive di...

Page 134: ...on auto camp on or 080 to turn it off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you h...

Page 135: ...to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an availab...

Page 136: ...ature set If not you must press HOLD and then the flashing button OR 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When...

Page 137: ...ill ring Lift the handset NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal...

Page 138: ...o not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy d...

Page 139: ...9 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has be...

Page 140: ...ade through the keyset speaker The micro phone is muted 29 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B bu...

Page 141: ...Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement NOTE The LED on the PAGE button will only light when an All Page is in progress When...

Page 142: ...left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will t...

Page 143: ...can set the level of background music by using the VOLUME buttons while lis tening to the music This does not affect the speakerphone level NOTES 1 Display keyset users can view message indications a...

Page 144: ...o complete a blind transfer after pressing the BOSS button 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Pre...

Page 145: ...ou use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 39 GROUP LISTENING When you are engaged on a call and you are using the handset you may want o...

Page 146: ...haracters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode...

Page 147: ...swer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be SET ANSWER MODE INTERCOM You ca...

Page 148: ...d answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to yo...

Page 149: ...tion TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the...

Page 150: ...ions before you return them With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrow...

Page 151: ...listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205...

Page 152: ...lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in...

Page 153: ...ficeServ 100 OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your d...

Page 154: ...n about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it...

Page 155: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Page 156: ...sign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Perso...

Page 157: ...gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Page 158: ...d on off based on their current sta tus when you access them 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Page 159: ...1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is usefu...

Page 160: ...you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in Example Hi this is Joh...

Page 161: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Page 162: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 73 72 PERSONAL SERVICE...

Page 163: ...message light on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Mach...

Page 164: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 77 SHORTCUTS Calling Calling a station that is...

Page 165: ..._ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____...

Page 166: ...05 2006 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series Home Page DS 5000 Table of Contents...

Page 167: ...up 22 Privacy Release 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves...

Page 168: ...pace with LCR 48 Text Messaging 49 50 Caller ID 51 55 ANI 52 55 CLI 52 55 DIALING FEATURES Speed Dialing 24 Programming Personal Speed Dial Numbers 24 25 One Touch Speed Dialing 25 Last Number Redial...

Page 169: ...to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the co...

Page 170: ...KNOW USER ORIENTATION The DS Series keysets incorporate buttons or keys that are used to access or acti vate the many features of your office phone system The DS 5021D keysets incor porate 21 programm...

Page 171: ...ode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers...

Page 172: ...SFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OF...

Page 173: ...marked with the symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Plug the four conductor line cord from the wall into the jack with the symbol on the bottom o...

Page 174: ...andset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the SEND but ton to automatically answer on the speakerphone NOTE If a call is...

Page 175: ...answered handsfree AUTO ANS CO must be set ON 12 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button...

Page 176: ...on and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds an...

Page 177: ...line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 17 16 CALL PROCESSING SYSTEM HO...

Page 178: ...ou may now speak with each caller privately and transfer them as usual or reestablish another conference 19 first station to hang up simply press another DSS button OR Press the CALL button or C O lin...

Page 179: ...on group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to tur...

Page 180: ...or DOWN to select YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ring...

Page 181: ...fore you begin dialing 2 Redial does not apply to intercom calls 25 A B C D E F 24 DIALING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical...

Page 182: ...mmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redia...

Page 183: ...nnot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing AUTOMATIC PARK WITH PAGE BUTTON W...

Page 184: ...is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 2 If the Hot Keypad feature has been tu...

Page 185: ...message See Alarm Reminder Messages under Display Features 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or...

Page 186: ...your selection 35 0 UNLOCKED 1 LOCKED OUTGOING 2 LOCKED ALL CALLS Make outside calls YES NO ACCESS DENIED NO Receive outside calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES...

Page 187: ...urst to another sta tion regardless of the status of your phone on hook off hook handsfree DND or ringing To send a signal to another station Press the Manual Signalling MS button You may press the MS...

Page 188: ...handset Press TRANSFER to store your selection 39 38 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection This will prevent unauthorized...

Page 189: ...o store your selection 41 40 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the...

Page 190: ...ns available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to...

Page 191: ...this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and...

Page 192: ...the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Page 193: ...listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 20...

Page 194: ...lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found i...

Page 195: ...eServ 100 OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your disp...

Page 196: ...OR You can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE button Your existing call will go on hold OR Press the CID button and then the INQUIRE soft key to pl...

Page 197: ...n be accomplished via the LCD programming These features and functions can be accessed by pressing the MENU button Follow the user instructions below to utilize these features and functions After pres...

Page 198: ...utside the office The basic operation is the same but the access method will be different See the SVMi E Series Subscriber Services Menu Diagram for more details Note that some features and prompts de...

Page 199: ...ssign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pers...

Page 200: ...RESUME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring...

Page 201: ...NAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the...

Page 202: ...Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator...

Page 203: ...eone else can help you please enter the extension number now Or to leave me a message press 1 69 68 play your primary No Answer greeting during the day when you are avail able and will NOT ring your e...

Page 204: ...eeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recor...

Page 205: ...ture must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your...

Page 206: ...mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using th...

Page 207: ...lay keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewin...

Page 208: ..._________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _____...

Page 209: ...Calls 20 21 Transfer with Camp On 21 Transfer to Voice Mail 21 Call Waiting 21 Conference Calls 22 for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series May 2006 iDCS KEYSET USER GUIDE Samsung...

Page 210: ...Names 49 Managing Key Assignments 50 LCR with Clear 50 Backspace with LCR 50 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 25 Privacy Release 26 DIALING FEATURES Speed Dialing 27 Programming...

Page 211: ...odes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company t...

Page 212: ...HINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with p...

Page 213: ...short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beep...

Page 214: ...ringing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with...

Page 215: ...64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED...

Page 216: ...e Interface DLI port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI port for connection of a dig...

Page 217: ...e into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTER...

Page 218: ...ess an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone...

Page 219: ...Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring...

Page 220: ...ss the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOL...

Page 221: ...et or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CON...

Page 222: ...n dialing CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CO...

Page 223: ...to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination...

Page 224: ...24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before...

Page 225: ...ing made through the keyset speaker The micro phone is muted 29 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is...

Page 226: ...ss the PAGE key or dial 55 Dial or press the ALL PAGE key After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress When the called p...

Page 227: ...essage will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received 33 32 MEET ME PAGE Lift the hands...

Page 228: ...ing the VOLUME keys while listen ing to the music This does not affect the speakerphone level Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can vie...

Page 229: ...ang up to complete a blind transfer after pressing the BOSS key 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your P...

Page 230: ...32 Button Add On Module you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an...

Page 231: ...heard by the caller on the keyset When you receive an executive OHVA through your AOM Reply by speaking in the direction of the microphone in the AOM unit Adjust the volume with the VOLUME keys on th...

Page 232: ...u choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can rec...

Page 233: ...ber This allows you to answer calls directed to you differently than calls directed to your group AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When...

Page 234: ...Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the...

Page 235: ...th the handset on hook press the MESSAGE key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Page 236: ...call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In...

Page 237: ...tates that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller i...

Page 238: ...s required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software...

Page 239: ...Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressin...

Page 240: ...res and Services known as Subscriber Services Voice Mail is one of the Subscriber Services available Your voice mail box has the capability of storing private messages and offers a number of options f...

Page 241: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Per...

Page 242: ...ESUME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SV...

Page 243: ...L SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the m...

Page 244: ...Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator...

Page 245: ...else can help you please enter the extension number now Or to leave me a message press 1 69 68 then play your primary No Answer greeting during the day when you are available and will NOT ring your ex...

Page 246: ...ting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorde...

Page 247: ...assword and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to all reminders both Active and Pending If authorized you ca...

Page 248: ...ilbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the...

Page 249: ...keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewing M...

Page 250: ...________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _______...

Page 251: ...notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erro...

Page 252: ...tive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 36 Manual Signalling 37 Off Hook Voice Announce 37 OHVA Block 38 OHVA Reject 38 In Group Out of Group 39 TABLE OF CON...

Page 253: ...ssages 47 Personal Speed Dial Names 48 Station Names 48 Managing Key Assignments 48 LCR with Clear 49 Backspace with LCR 49 Text Messaging 50 51 Caller ID ANI CLI 52 56 ADD ON MODULE 32 Button Module...

Page 254: ...uide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset correctly will make...

Page 255: ...rolled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of...

Page 256: ...e MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing 4 SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom...

Page 257: ...e operation and ringing 6 LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the design...

Page 258: ...EY TRANSFER KEY HOLD KEY 8 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the des...

Page 259: ...AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speakerphone press an idle outside line button l...

Page 260: ...o the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MO...

Page 261: ...call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON BUSY STATION CALLBACK W...

Page 262: ...r press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key...

Page 263: ...all to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification While on a call press the...

Page 264: ...ructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the contr...

Page 265: ...Privacy While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other par...

Page 266: ...p to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line g...

Page 267: ...he purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inser...

Page 268: ...making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre pro grammed interval for up to 15 attempts When you he...

Page 269: ...AGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRSF Remain off hook until the...

Page 270: ...TURNING MESSAGES Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not answer your MSG light will stay on Repeat until all messages h...

Page 271: ...ete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a com...

Page 272: ...u use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 37 GROUP LISTENING When you are engaged on a call and you are using the handset you may want ot...

Page 273: ...ty Press the flashing CALL button on your keyset This will place the original party on hold and allow you to talk to the announcing party To return to your first party press the key corresponding to y...

Page 274: ...ial 021 to use the headset or 020 to use the handset Press TRSF to store your selection 41 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password p...

Page 275: ...go out HOT KEYPAD Your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press SPK or the MONITOR key before you begin dialing Calls can be made and features...

Page 276: ...ecall from 204 Call for 501 message from 204 and FWD ALL to 204 keep you in 45 44 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys...

Page 277: ...S 7 DIAL 8 T U V 8 47 formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Dis...

Page 278: ...e same dial pad key as the previous character press UP to move the cursor one space to the right To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 o...

Page 279: ...t message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message You must be permit...

Page 280: ...selected you can press the NDD key to view the other pieces of CID information To select the type of Caller ID information you wish to view first With the handset on hook press TRSF and then dial 119...

Page 281: ...l you will receive a call no longer avail able display 55 Dial 0 for CID options or 1 for ANI options or 2 for CLI options Dial 0 for if you do not wish to view CID information 1 to view the NUMBER fi...

Page 282: ...A maximum of four 64 button modules can be assigned to any key set 57 REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your keyset This list can cont...

Page 283: ...stening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Retu...

Page 284: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Page 285: ...AL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAUSE RESUME 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Pl...

Page 286: ...a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the fol...

Page 287: ...e Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability schedule which is entered in Personal Services 3 if allowed by the Administrator When...

Page 288: ...after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in 69 68 Example Hi this is...

Page 289: ...ces Menu press 6 for Mailbox Administration Press 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to...

Page 290: ...TRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber settings You probably will not need t...

Page 291: ...connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ign...

Page 292: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 77 SHORTCUTS Calling Calling a station that is...

Page 293: ..._______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ________...

Page 294: ...e 10 Forwarding Your Calls 10 12 Call Pickup 12 STANDARD TELEPHONE USER GUIDE May 2006 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide fo...

Page 295: ...d on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this b...

Page 296: ...OfficeServ 7000 Series systems with dial tone This is also referred to as internal or intercom dial tone To get an outside line from the tele phone company dial an access code usually the digit 9 To c...

Page 297: ...rammed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an ac...

Page 298: ...call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang...

Page 299: ...transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pr...

Page 300: ...camped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to an...

Page 301: ...ber is stored in memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls FORWARD FOLLOW ME When you w...

Page 302: ...tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page hookflash and remain off hook until the paged...

Page 303: ...E key on key sets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card Hookflash and dial 43...

Page 304: ...WERING THE DOOR PHONE When your station is programmed to receive calls from the door phone You will receive three short rings repeatedly Lift the handset and you will be connected to the door phone If...

Page 305: ...__________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ ________________...

Page 306: ..._ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____...

Page 307: ...n in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may...

Page 308: ...ppointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 3...

Page 309: ...se Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your system up to be used without an operator The de...

Page 310: ...erent station and or station groups Examples of why different ring plans are required can include normal day operation night operation using different oper ators during different lunch shifts and Satu...

Page 311: ...dial another number Press and hang up when finished 5 4 When the second or third option is selected the barger will take priority over the line This means unless you barger hang up first the station...

Page 312: ...tside calls Tie line calls can be put on hold transferred and conferenced in the same manner as are other outside calls 7 6 NOTE Outgoing DISA calls are controlled by the dialing class of the station...

Page 313: ...not answered and were accompanied with valid CID information Calls with CID information consist ing of OUT OF AREA PAYPHONE or PRIVATE will not be stored in the list The aban doned calls list is acce...

Page 314: ...cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP t...

Page 315: ...OTE You must begin programming within 30 seconds Once you are in program ming any delay of more than 30 seconds between key strokes will cause the sys tem to automatically close programming CUSTOMER L...

Page 316: ...1 YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 MM Minutes Enter a number in the range of 00 59 Failure to enter the time using...

Page 317: ...pecial characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCODE UP and DOWN keys to scroll through PASSCODE the keyset numbers and press the right soft key to move the cursor rig...

Page 318: ...ou may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instru...

Page 319: ...and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial nam...

Page 320: ...m SYS SPEED NAME Station Names and press the right soft 505 SAMSUNG key to return to step 2 OR press the F key to toggle to the speed dial number to return to Program System Speed Dial Numbers step 4...

Page 321: ...ls through extension numbers and speed dial bins KEYPAD Used to enter number HOLD Press to clear entry A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pu...

Page 322: ...previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF and then dial 106 201 SPEED NAME Display shows 00 2 Dial the station number e g 205 OR 205 SPEED NAME press UP or DOWN to select t...

Page 323: ...ata Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1...

Page 324: ...Voice Mail Transfer Voice Mail Group Number SG Station Group 501 519 for the OfficeServ 100 501 539 for the OfficeServ 500 M 501 579 for the OfficeServ 500 L 501 539 for the OfficeServ 7200 501 579 fo...

Page 325: ...tion The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the trans fer recall timer or transferred calls will not forward DTMF DU...

Page 326: ...ntries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 system with each entry comprised of a ten digit tele phone number and a 16 digit name See Program Station Names Open customer...

Page 327: ...ress RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft key to enter data EXT 202 EXT 210 4 Display will return to STEP 1 SET RELOCATION...

Page 328: ...the SYSTEM ALARM button will continue to flash until your Service Company views and clears the alarms in the alarm report located in the system software CUSTOMER SET RELOCATION ALLOW TABLE Single Line...

Page 329: ...me 12 Average Ring Time 13 Call Status 13 Manual Wrap Up 13 Agent Pin Numbers 13 14 Sample UCD Report 15 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION ADMINISTRATION GUIDE for OfficeServ 500 and Office...

Page 330: ...systems are equipped with an integrated option package to enhance call processing The improved feature sup port is in the form of Auto Attendant and Uniform Call Distribution One or both may be activ...

Page 331: ...l FLASH AUTO RING PLAN SERVICE Manually changing an Auto Attendant to a different ring plan without an alter nate greeting The greeting will change the OfficeServ 100 or the OfficeServ 500 system ring...

Page 332: ...call is being processed SUPERVISOR Each UCD group can be assigned one or more optional supervisors A supervisor can be responsible for more than one UCD group If you are a supervisor you will have a...

Page 333: ...calls abandoned today Press the UP key You will be presented with the following display It shows you the average amount of time it takes a caller to be answered after the call begins ring ing at a sta...

Page 334: ...e following display The CLEAR option is used to clear set to 0 the CALL and AGENT data for the current group in this case 529 the sales group The PRINT option is used to print the CALL and AGENT data...

Page 335: ...a real time statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being answered A high number probably means that...

Page 336: ...es are previously explained CALL STATUS CS This key may be programmed on each agent keyset to provide an indication of waiting calls at the UCD group This key has no effect when pressed but will flash...

Page 337: ...NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 14 Enter ID code via keypad e g 1234...

Page 338: ...on in this guide for any reason SamsungTelecommunications America Inc also reserves the right without prior notice to makechangesindesignorcomponentsofequipmentasengineeringandmanufacturingmaywarrant...

Page 339: ...umber 5 Entering room names from your keyset 7 Checking a guest out of a room using the Check Out key 9 Checking a guest out of a room using the Hotel key 10 DEPOSITPOSTING 11 Adding credit to a room...

Page 340: ...rt 31 Viewing and Changing the Status of the Room 32 Using the Console to View Room Status 33 Maid Service 34 WAKEUPCALLS 35 Wake up activity report 35 Setting a wake up call 36 Setting a wake up call...

Page 341: ...om charges without checking the guest out for reference purposes NOTE Systems utilizing multiple phones in guest meeting rooms must check in out each extension for proper billing The system does not c...

Page 342: ...G IN A GUEST WHEN YOU DON T KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1 Press HOTEL key Room Check Phone Stat Out Bill 2 Press STAT soft key Enter Room XXXX AVAIL RPT OCCUP 3 Press AVAIL soft key S...

Page 343: ...S FROM YOUR KEYSET Digital Keysets Only Youcanassignan11characternametoyourdigitalphone Thisallowsyoutocallthe guests by using the directory dial feature You can enter a guest s name during the check...

Page 344: ...ociatedDSSkey Check Out Room YES HOLD PRINT 2 Press YES to check the guest out andprintaroombill 3 Press HOLD to hold the room for late check out 4 Press PRINT to print a copy of the roombillwithoutch...

Page 345: ...the system 10 DEPOSITPOSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a roombill Thisdepositcanbeusedtooffsetchargesalreadyincurredortoprepayfor either of the ro...

Page 346: ...er Room the room number either manually on NUMBER XXXX thekeypadorbypressingthe associatedDSSkey 2 Enter the Staff ID CODE Enter Staff Code XXXX 3 Select PHONE soft key Add credit to ROOM PHONE 4 Ente...

Page 347: ...stRoom LifthandsetandreceiveDialTone Dial 401 on the Keypad DND Activate Code ReceiveConfirmationToneandhangup 14 CancelingExecutiveDND ACTION DISPLAY 1 Press SET DND key Enter Extension Number 2 Ente...

Page 348: ...TEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1 Press the BILL key and then Service Charge select ADD ADD DELETE 2 Enter the room number the item Enter Room is to be billed to either manua...

Page 349: ...the guest room number either Enter Room manuallyonthekeypadorbypressing Number XXXX theassociatedDSSkey 3 Enter the Staff ID CODE Enter Staff Code XXXX 4 Enter the Item Code Enter Item Code XX 5 Enter...

Page 350: ...urkeysetmusthavea REMOTEBILLING RB key to implement this feature When a guest wishes to place an outside telephone call from a restricted telephone such as a lobby or house phone they must first place...

Page 351: ...nually set Night Service Two of these methods require administrator or business keysets with programmed NIGHT keys The third is the single line telephone operation ThefirstmethodutilizesasingleNIGHT R...

Page 352: ...1 for DAY OPERATION Dial 2 for NIGHT OPERATION Dial 3 for WEEKEND OPERATION Receive confirmation tone Hangup Passcode and feature access codes are provided by your service company 24 NON DISPLAY KEYS...

Page 353: ...26 PRINTEDREPORTS PHONE BILL PRINTOUT ThePhoneBilloptionallowsanadministratordisplaykeysettoprintoutthephonebill for a specific room Iftheguestwishestopayforphonecallsseperatelyfromtheroombill thephon...

Page 354: ...rrent charges from the room bill PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1 Press the CHECK OUT key Enter Room NUMBER 2 Entertheroomnumber eithermanually Check Out Room on the keypad or by...

Page 355: ...othOccupiedandNeedsCleaningdisplays Scroll Key Scroll Key 31 PRINTING A ROOM STATUS REPORT Anadministratordisplaykeysetcanrequestaprintouttoviewthestatusofguestand meetingrooms Therearefivedifferentro...

Page 356: ...Indicates that the room is being held and re quires cleaning sent to PMS HOLD AND NEEDS MAINTENANCE Indicates that the room is being held and requirescleaning senttoPMS USING THE CONSOLE TO VIEW ROOM...

Page 357: ...the HOTEL feature access code ______________ 3 Dial your staff ID code 4 Dial the associated activity code from the above list 5 Receiveconfirmationtoneandhangup TEAR HERE 34 35 WAKE UP CALLS Wake up...

Page 358: ...T key and this will return you to idle NOTE Wakeupcallsusethesystemclockasareference sothesystemclockmustbe setcorrectly SETTING A WAKE UP CALL FROM A GUEST ROOM Lift handset and receive dial tone Dia...

Page 359: ...bypressing NUMBER XXXX theassociatedDSSkey 3 The display will confirm the room Room XXXX Wakeup numbertoyou PRINT EXIT 4 If the PRINT key is pressed a report of all wake up activity for the selected g...

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