2
THINGS YOU SHOULD KNOW
USER ORIENTATION
Lifting the handset on your telephone will provide the OfficeServ 100, the
OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone. This is also
referred to as internal or intercom dial tone. To get an outside line from the tele-
phone company, dial an access code, usually the digit “
9
.” To call another station in
your system, simply dial its extension number. See your system directory list for
other access codes and extension numbers.
HOOKFLASH
Throughout this guide, you will see references to “hookflash.” A hookflash is a
momentary operation of the hookswitch required for a feature operation. Some
telephones have a
FLASH
key. This key may be pressed instead of the hookswitch.
C.O. LINES
Lines from the telephone company are “C.O. lines.” Calls on these lines are referred
to as “outside calls.” These C.O. lines are accessed by dialing an access code. For
example, dial
9
to get a local outside line or dial
800
–
8XX
for other line groups.
Each line in the system is numbered beginning with 701, and then 702, 703, etc. To
get a specific line, dial its three digit line number. If Least Cost Routing (LCR) is pro-
grammed into the system, you will only be required to dial
9
.
DISTINCTIVE RINGING
The OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems
provide distinctive ring patterns to your phone:
•
Outside calls have a single ring tone repeated.
•
Intercom calls have a double ring tone repeated.
•
Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
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