Samsung NZ63R3727BK, User Manual

Page: 26 / 64

26 English
Troubleshooting and service
Troubleshooting and service
Troubleshooting
A fault may result from a minor issue that you can correct yourself with
the help of the following instructions. Do not attempt any further repairs if the
WARNING
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
Problem Possible cause Solution
What should I do if the
cooking zones are not
functioning? • The fuse in the house
wiring is not intact. • If the fuses trip a
number of times,
call an authorised
electrician.
What should I do if the
cooking zones will not
switch on?
• The button was
accidentally actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
• The appliance is
properly switched on.
• Clean the control
panel.
What should I do if the
display except for
the residual heat
indicator suddenly
disppears?
• The button was
accidentally actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
• The appliance is
properly switched on.
• Clean the control
panel.
What should I do if,
after the cooking
zones have been
switched off, residual
heat is not indicated in
the display • The cooking zone
and therefore did not
become hot enough.
• If the cooking zone is
hot, please call a local
service centre.
F3/F6
Possible cause Solution
Information
code
Ceramic plate temperature sensor
failure- -short circuit. (F3 for 1#,F6
for2#) • Please contact the supplier to
replace the ceramic plate
temperature sensor.
F4/F7 Ceramic plate temperature sensor
failure--open circuit. (F4 for 1#,F7
for2#) • Please contact the supplier to
replace the ceramic plate
temperature sensor.
F5/F8 Ceramic plate temperature sensor
failure—invalid . (F5 for 1#,F8 for2#) • Please contact the supplier to
replace the ceramic plate
temperature sensor.
E1/E2 Abnormal supply voltage.(E1 for too
high or E2 for too low) • Please inspect whether
power supply is normal.
• Restart after the power
supply is normal.
F9/FA Temperature sensor of the IGBT failure.
（
short circuit/open circuit for 1#
）
• Please contact the supplier to
replace the power board.
E3/E4 Temperature sensor of the ceramic
glass is high • Please restart after the
appliance cools down.
E5/E6 Temperature sensor of the IGBT 1# or
IGBT 2# is high
•
Please restart after the
appliance cools down.
FC/FD Temperature sensor of the IGBT failure.
（
short circuit/open circuit for 2#
）
• Please contact the supplier to
replace the power board.