English 23
Tr
ouble
shoo
ting
Troubleshooting
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem
Cause
Action
The buttons
cannot be pressed
properly.
•
If there is foreign matter
caught between the
buttons
•
Remove the foreign
matter and try again.
•
Touch model: if there is
moisture on the exterior
•
Remove the moisture and
try again.
•
If the lock function is set
•
Check whether the lock
function is set.
The time is not
displayed.
•
If there is no power
supplied
•
Check whether there is
power supplied.
The oven does not
work.
•
If there is no power
supplied
•
Check whether there is
power supplied.
The oven stops
while in operation.
•
If it is unplugged from the
power socket
•
Reconnect the power.
The power turns off
during operation.
•
If continuous cooking
takes a long time
•
After cooking for a long
time, let the oven cool.
•
If the cooling fan does not
work
•
Listen for the sound of the
cooling fan.
•
If the oven is installed
in a place without good
ventilation
•
Keep the gaps specified
in the product installation
guide.
•
When using several power
plugs in the same socket
•
Use a single plug.
There is no power
to the oven.
•
If there is no power
supplied
•
Check whether there is
power supplied.
Problem
Cause
Action
The oven exterior
is too hot during
operation.
•
If the oven is installed
in a place without good
ventilation
•
Keep the gaps specified
in the product installation
guide.
The door cannot be
opened properly.
•
If there is food residue
stuck between the door
and product interior
•
Clean the oven well and
then open the door again.
The interior light
is dim or does not
turn on.
•
If the lamp turns on and
then off
•
The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing the
lamp button.
•
If the lamp is covered
by foreign matter during
cooking
•
Clean the inside of the
oven and then check.
Electric shock
occurs on the oven.
•
If the power supply is not
properly grounded
•
If you are using a socket
without grounding
•
Check whether the
power supply is properly
grounded.
There is water
dripping.
•
There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
•
Cool the oven and then
wipe with a dry dish
towel.
There is steam
through a crack in
the door.
There is water
remaining in the
oven.
The brightness
inside the oven
varies.
•
The brightness changes
depending on power
output changes.
•
Power output changes
during cooking are not
malfunctions, so there is
no need to worry.
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2019-04-18 PM 3:27:42
