48 English
Tr
ouble
shoo
ting
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code
Meaning
Action
C-d1
Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect. If the problem is not
fixed, please contact a service
centre.
C-20
Sensor malfunctions
C-21
C-22
C-F1
Only occurs during EEPROM Read/
Write
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect. If the problem is not
fixed, please contact a service
centre.
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make
sure there is no water on/
around them. Turn off the oven
and try again. If the problem
continues, contact a local
Samsung service centre.
Code
Meaning
Action
-dC-
If the divider is removed during
cooking in Dual cook mode.
If the divider is inserted during
cooking in Single cook mode.
The divider must not be
removed during cooking in Dual
cook mode.
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not fixed,
please contact a service centre.
S-01
Safety shutoff
Oven has continued operating at
a set temperature for an extended
time.
•
Under 105 °C - 16 hours
•
From 105 °C to 240 °C - 8 hours
•
From 245 °C to Max - 4 hours
This is not system failure. Turn
off the oven and remove food.
Thenm try again normally.
NV75N5671RS_EU_DG68-01055C-01_EN+DE.indb 48
2018-02-14 6:17:25