Samsung NP550P7C User Manual Download

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Chapter 5.

Troubleshooting

Recovering/Backing up the Computer

(Optional)

Computer Recovery Function in Windows 8

If you need to install Windows 8 again due to an unexpected error,

use the following function.

For models of which the storage device capacity is less than

SSD 64 GB, use the system recovery feature provided by

Windows instead of the Recovery program.

Click the

Charms menu > Settings > Change PC Settings >

General

Click the

Start

button for

PC Recovery

Remove All Items

and Reinstall Windows

PC Recovery

If your PC does not work properly, you

can restore your PC while keeping your

media files such as your photo, video and

music files, etc. as well as your personal

documents.

Remove All Items

and Reinstall

Windows

If you want to return your PC to the default

settings, or start from scratch, you can

reset your PC to the factory default.

You should back up the files in the following folders

before using the PC Recovery function since these files

are not kept.

\Windows, \Program files, \Program files(x86), \ProgramData,

OEM Folder (ex) c:\samsung), \User\<user name>\AppData

Follow the onscreen instructions to proceed with the

recovery process.
If the recovery is complete, you can use your computer

normally.

Summary of Contents for NP550P7C

Page 1: ...User Guide ...

Page 2: ...nal 68 Using the Multimedia App Optional 72 Samsung Software Update 73 Diagnosing the Computer Status and Troubleshooting 74 Using the Security Slot Optional Chapter 4 Settings and Upgrade 76 BIOS Setup 78 Setting a Boot Password 81 Changing the Boot Priority 82 Upgrading Memory 84 Adding a Hard Drive optional 550P7C models only 86 Battery Chapter 5 Troubleshooting 92 Recovering Backing up the Com...

Page 3: ...Before You Start 3 Safety Precautions 6 Proper Posture During Computer Use 21 Overview 24 Turning the Computer On and Off 33 Chapter 1 Getting Started ...

Page 4: ...epresentative model of each series and may differ from the actual appearance of the product This guide decribes procedures for using both the mouse and the touchpad This manual has been written for the Windows 8 operating system The descriptions and figures may differ depending on the installed operating system The User guide supplied with this computer may vary depending on your model Using the s...

Page 5: ...al may be reproduced or transmitted in any form or by any means electronic or mechanical without the consent of Samsung Electronics Co Ltd The information in this document is subject to change without notice due to improving the performance of the product Samsung Electronics shall not be liable for any data loss Please take care to avoid losing any important data and backup your data to prevent an...

Page 6: ...city due to the difference in capacity calculation E g For a 80GB HDD Windows represents the capacity as 74 5GB 80x1 000x1 000x1 000 byte 1 024x1 024x1 024 byte 74 505GB In addition the capacity representation in Windows may be even smaller because some programs such as Recovery may reside in a hidden area of the HDD About Memory Capacity Representation The memory capacity reported in Windows is l...

Page 7: ...g time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or ...

Page 8: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Page 9: ...in fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged there i...

Page 10: ... Precautions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a co...

Page 11: ...t the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a metal object touches the battery terminals it may cause excessi...

Page 12: ... If your notebook is external removable battery type remove the external battery There is a danger of electric shock or damage to the product Do not connect a phone line connected to a digital phone to the modem There is a danger of a electric shock fire or damage to the product Donotplaceanycontainerfilledwithwateror chemicalsoverornearthecomputer If water or chemicals enter the computer this may...

Page 13: ...fore disassembling the computer If there is a modem disconnect the phone line If your notebook is external removable battery type remove the external battery Failure to do so may cause electric shock Avoid direct sunlight when the computer is in an air tight location such as inside a vehicle There is a danger of a fire hazard The computer may overheat and also present opportunity to thieves Do not...

Page 14: ...nt away from the other objects Security and Movement Related Follow the instructions for the relevant location e g airplane hospital etc when using a wireless communication device wireless LAN Bluetooth etc Avoid exposing a drive to magnetic fields Security devices with magnetic fields in clude airport walk through devices and se curity wands The airport security devices that check car ry on lugga...

Page 15: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Page 16: ...temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and it may cause overheating and deformation of the product Do not press the Eject Button while the CD ROM driv...

Page 17: ... cleaning the product and only use the computer when it is completely dried Failure to do so may cause electric shock or fire Emergency disk eject method using paperclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray w...

Page 18: ...nect a device that is not manufactured or authorized by Samsung Electronics enquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be damaged or users may trip over the cables For long periods of not using the notebook com...

Page 19: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Page 20: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Page 21: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When using the Airplane Charging Converter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto ada...

Page 22: ...er Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of chair so that your heel is comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the co...

Page 23: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Page 24: ... and driver updates without your intervention Please check the equalizer default setting before first usage Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright so for reading a book Indirect illumination is recommended Use...

Page 25: ...d video You can take a picture or make a movie using the Charms Start Camera 2 Camera operating indicator Optional This indicates the camera operating status 3 LCD The screen images are displayed here 4 Speaker A device used to generate sound 5 Power Button Turns the computer on and off 6 Keyboard A device to enter data by pressing the keys 7 Touchpad Touchpad Buttons The touchpad and touchpad but...

Page 26: ...rating 3 Charge Status This shows the power source and the battery charge status Green When the battery is fully charged or the battery is not installed Orange When the battery is being charged Off When the computer is running on battery power without being connected to AC adapter 4 Power This shows the computer operating status On When the computer is operating Blinks When the computer is in Slee...

Page 27: ... or DVD titles Since an ODD Optical Disk Drive is optional the installed drive depends on the computer model 2 USB 2 0 Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc 3 Security Slot You can secure the computer by connecting a lock and cable to the Security Slot ...

Page 28: ...wer to the computer 2 Wired LAN Port Connect the Ethernet cable to this port 3 Fan Vents The internal heat of the computer is emitted through these holes If the vents are blocked the computer may overheat Avoid blocking the vents as this may be dangerous 4 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface 5 Digital Video Audio Port HDMI Optional You c...

Page 29: ...atus 3 LCD The screen images are displayed here 4 LCD Panel On Off Button Turns the LCD on and off 5 Speaker A device used to generate sound 6 Power Button Turns the computer on and off 7 Keyboard A device to enter data by pressing the keys 8 Touchpad Touchpad Buttons The touchpad and touchpad buttons provide functions similar to the mouse ball and buttons 9 Multi Card Slot A card slot supports mu...

Page 30: ...charge status Green When the battery is fully charged or the battery is not installed Red or orange When the battery is being charged Off When the computer is running on battery power without being connected to AC adapter 2 Power This shows the computer operating status On When the computer is operating Blinks When the computer is in Sleep mode ...

Page 31: ... 0 Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc 3 Security Slot You can secure the computer by connecting a lock and cable to the Security Slot System Light Function For 500P4x Q470x models For operations at night or when it is dark port lights and a keyboard backlight are provided Port Lights Keyboard Backlight Optional To set the system light funct...

Page 32: ...e Settings General USB Charging option Optional 1 DC Jack A jack to connect the AC adapter that supplies power to the computer 2 Wired LAN Port Connect the Ethernet cable to this port 3 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface 4 Digital Video Audio Port HDMI Optional You can connect an HDMI cable to this port Using this port you can enjoy dig...

Page 33: ...partment Cover Hard Disk Drive Compartment Cover The main memory and hard disk drive is installed inside the cover Bottom View For 500P4x Q470x models 2 3 4 1 1 Height Adjustment Legs These are used to adjust the height of the computer 2 Battery This is a Lithium Ion rechargeable battery that supplies power to the computer 3 Battery Latches The latch used to remove or install the battery 4 Memory ...

Page 34: ...ation procedures according to the instructions on the screen to use the computer Adjusting the screen brightness When the computer runs on battery power the LCD brightness is automatically set to low Press the key combination to increase the screen brightness 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen Alternatively if you place ...

Page 35: ...to the procedures for the purchased operating system Save all your data before clicking on Shut down 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down Turning the Computer On and Off ...

Page 36: ...Chapter 2 Using Windows 8 What is Microsoft Windows 8 36 Screen At a Glance 37 Using the Charms 39 Using Apps 41 Windows Hot Key Function 44 ...

Page 37: ...e version It may also be modified without prior notice Displaying Help Press the F1 Key on the keyboard to display the Help Alternatively place your mouse cursor over the end of the top or bottom right area on the screen to display the Charms menu Click Charms menu Settings Help If you are connected to the internet you can access the most recent online Help Searching for Help Getting Started You c...

Page 38: ...ows 8 2 App Refers to the apps that are currently installed 3 Displaying the Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms Or you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears 4 User Account This refers to the currently u...

Page 39: ...he screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Switching to the Start Screen Click the corner of the bottom left of the screen to switch to the Start screen Displaying Documents and Files Click Windows Explorer in the task...

Page 40: ...rch within an App or on the Web Search Share Start Device Settings You can use this menu to transfer a picture or file to another user You can easily share pictures or files with other users simply by associating multiple Apps with the Share charm Search Share Start Device Settings You can move to the Start screen Search Share Start Device Settings As this allows you to move directly to a desired ...

Page 41: ...nect to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Screen Brightness You can adjust the screen brightness Notice You can set the interval at which an App sends notices Power You can turn off your computer or select the Power Options ENG Language You can set the Language Change PC settings You can change more settings ...

Page 42: ...our mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits 1 2 Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps in or...

Page 43: ...ge the screen split ratio Supported screen split ratios are 3 7 or 7 3 Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen Click Start screen right click your mouse button Click All Apps at the bottom of the screen to display all the Apps that are currently installed 1 If you right click over the App to...

Page 44: ...in the Charms Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows 8 online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings 2 Click Users Your Account Switch to a Microsoft account 3 Regist...

Page 45: ...y D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management To...

Page 46: ...al Display Device 56 Adjusting the Volume 60 LCD Brightness Control 62 Wired Network 63 Wireless Network Optional 66 Using the Multimedia App Optional 68 Samsung Software Update 72 Diagnosing the Computer Status and Troubleshooting 73 Using the Security Slot Optional 74 Chapter 3 Using the computer ...

Page 47: ...differ from the actual keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys Press both the Fn key and hot key at the same time Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 2 Shortcut Keys ...

Page 48: ...on or off When using an external mouse only you can turn the Touchpad off Mute Press this button to turn the audio on or off Volume Control Controls the volume System Light Brightness Control Optional Adjusts the brightness settings of both the keyboard backlight and the port lights at the same time For some models the keyboard backlight function is not provided Silent Mode Reduces the Fan noise s...

Page 49: ... can use the hot key functions without pressing the Fn key If the Fn Lock function is On You can use the hot key functions without pressing the Fn key If the Fn Lock function is Off You can use a hot key function by pressing the Fn key the hot key at the same time If the hot keys do not work properly you have to install the Settings Keyboard ...

Page 50: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Page 51: ...nd the version of the function may differ depending on the model Some usage procedures may differ depending on the version For detailed usage procedures refer to the description in the Touchpad Settings window Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 On the Desktop click the Charms menu Settings áᔪ ...

Page 52: ...o fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Displaying Additional Menu s of a Currently Running App Place your finger at the edge of the top area on the touch pad and drag your ...

Page 53: ...u can turn the touchpad off To lock the touchpad function press the keys You can set the touchpad and touchpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Auto locking when connecting USB mouse If an external USB pointing device is connected in the Charms menu in Desktop Settings Control Panel Hardware and Soun...

Page 54: ...refore the figures may differ from the real ones Using a CD that is not in the shape of a circle is not recommended Using CD Drive 1 Press the Eject button of the optical disk drive at the side of the computer Emergency Hole Eject Button Status Indicator 2 When the CD tray opens insert a CD or DVD and push the tray in until it clicks 3 Push the CD tray inward until it clicks The CD drive status in...

Page 55: ...scription are of a representative model Therefore the figures may differ from the real ones If a slot protection dummy card is inserted into your computer remove the dummy card before using the computer These descriptions are written based on Windows 8 the latest operating system Therefore some descriptions and figures may differ from your operating system But as the usage is similar to other Wind...

Page 56: ...before using it Formatting a card deletes all data saved on the card If the card includes data backup the data before formatting it 1 Click the Windows Explorer icon in the taskbar on the Desktop 2 Right click over a card drive with the touchpad and select Format 3 Click Start to the formatting To use a card to exchange data with a digital device such as a digital camera formatting the data using ...

Page 57: ...a digital video audio port HDMI The visual quality is sharper when a display device is connected through the HDMI port rather than the analog monitor port D SUB port Therefore when multiple ports are supported connect a display device to a port that provides the better visual quality Before you start check the port and cable of the external display device and then connect the display device to the...

Page 58: ...e key once to display a window to select the monitor mode Select a mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the current device is expanded to the external device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Second ...

Page 59: ... computer to a TV switch the external input mode of the TV to HDMI 2 Press the key once to display a window to select the monitor mode Select a mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the...

Page 60: ... external graphics chipset To run a program using the external graphics graphic chipset you have to register the program in the NVIDIA Panel Some programs are pre registered To register more programs e g 3D games etc complete the following steps 1 Right click over the Desktop and select NVIDIA Panel 2 Select 3D Settings Manage 3D settings in the left pane and select the Program Settings tab 3 In t...

Page 61: ...e Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack You can also use the internal MIC 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If not right...

Page 62: ...our computer model In addition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Select the SoundAlive t...

Page 63: ...ry power to save battery power consumption LCD bad pixels principle of computer Samsung observes the specifications regarding strict quality and reliability of LCD But in spite of that it is inevitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsung ...

Page 64: ... systems are similar use the computer referring to these descriptions The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN cable to the wired LAN port 2 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Change ...

Page 65: ...stall in the screen shown in the figure above You can add clients services and protocols 5 Configure the IP settings When using DHCP select Obtain an IP address automatically To use a static IP address select Use the following IP address and set the IP address manually When not using DHCP ask your network administrator for the IP address 6 When you have completed the settings click the OK button T...

Page 66: ... using a wireless LAN may not activate the Wake On LAN function Set the Wireless LAN to Disable to use the Wake On LAN function Wake On LAN feature may not work while using Hybrid power saving feature Hybrid sleep mode can be disabled from Power Options under Control Panel For Windows 8 Wake On LAN is not supported by Ping When connected to a 100Mbps 1Gbps wired LAN and the computer exits Sleep hi...

Page 67: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Page 68: ... menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You can n...

Page 69: ... be viewed with the S Camera app S Player You can view the photo video and music files saved on the computer Depending on the version of the program some functions may not be provided or different functions may be provided Third party software related services For descriptions about and service requests for third party software please contact the relevant manufacturer Some troubleshooting actions ...

Page 70: ...3 Tap on Take a picture Record a video to take a picture or record a video 4 You can view the picture or video using the Picture preview or S Gallery app The S Camera app is not available in Desktop mode Precautions while taking a picture or video Do not take a picture or video of others without their consent Do not take a picture or video in locations where this is not allowed Do not take picture...

Page 71: ...ken by the S Camera In addition you can apply special effects to the pictures using the photo editing function You can take a picture in the S Gallery app by tapping the Camera icon Editing a photo 1 Select Picture preview Drag it upward slightly from the bottom center If the options menu appears select Edit Using the Multimedia App Optional ...

Page 72: ...ine thickness Save Color Erase Draw Frame Draw Stamp Using the S Player app 1 Tap Charm menu Start áᔪ Ŗᮁ ᰆ ᖅᱶ S Player My Photos My Music My Videos My photo list Music playlist Slideshow 2 Select a menu to enjoy photo video and music files Some files may not be played depending on their format Using the Multimedia App Optional ...

Page 73: ... connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user 1 From the Start Screen right click any area and select All Apps in the bottom right corner Then click SW Update 2 If the program is running for the first time the User Agreement for personal information use appears Click Agree 3 The SW Update program runs Sele...

Page 74: ...pending on the model 1 From the Start Screen right click any area and select All Apps in the bottom right corner Then click Support Center 2 eSupport is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshooting S...

Page 75: ...omputer by connecting a lock and cable to the Security Slot To use this feature you have to purchase the lock and cable additionally To use the lock and cable refer to the product manual Tie the lock and cable to a fixed object and install the other end of the cable to the security slot ...

Page 76: ...BIOS Setup 76 Setting a Boot Password 78 Changing the Boot Priority 81 Upgrading Memory 82 Adding a Hard Drive optional 550P7C models only 84 Battery 86 Chapter 4 Settings and Upgrade ...

Page 77: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Page 78: ... Boot This menu enables you to configure peripherals and booting related settings such as the boot priority Exit Used to exit the Setup either saving the changes or not System Setup Keys In the Setup you have to use the keyboard F1 Press to view the Setup Help Up Down Keys Press to move up and down F5 F6 Press to change the item value F9 Press to load the default Setup settings ESC Press to return...

Page 79: ...bled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting only the Supervisor Password and User Password is not very secure You can use an HDD Password as well to increase the security le...

Page 80: ... advance Set the Password on boot item to Enabled Once a boot password is set you have to enter a password to boot up the computer Be sure to remember the password for later use Setting up a Hard Disk Drive Password Optional If you set a password for a hard disk drive it cannot be accessed from another computer Press Enter in the Set HDD Password item and define a password as described in Step 3 o...

Page 81: ... Set Supervisor Password item press Enter 2 In the Enter Current Password item enter the currently configured password and press Enter 3 Leave the Enter New Password item field empty and press Enter 4 Leave the Confirm New Password field empty and press Enter The password is deactivated For some models the password is only canceled if the Enter key is pressed in the Setup Notice window ...

Page 82: ... QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT CNKDTCVKQP 3 Press the down key to move to the SATA HDD item and press the F6 key to move up to the top item Boot Menu Boot Priority Order 1 SATA CD XXXXXXXXXXXX 2 SATA HDD XXXXXXXXXXXX 3 USB CD N A 4 USB FDD N A 5 USB HDD N A 6 NETWORK N A 4 Press the F10 key to save the settings and exit Setup The highe...

Page 83: ... plug and remove the battery before continuing It is recommended that you add a memory module with the same specification the same manufacturer and the same capacity The images used for the illustration are of a representative model therefore the images may differ from the the actual product Adding or Replacing Memory Modules 1 Remove the screw on the memory cover at the bottom of the computer usi...

Page 84: ...If the memory does not fit easily push the memory module down while pulling the memory module latches outward Memory module latches 4 Close the memory cover and fasten the screw Removing a memory module Pull the memory module latches outward The memory module will pop up Remove the memory module out at an angle of 30 degrees ...

Page 85: ...ard drives only sold separately Caution Hard drive cases have sharp edges that can cause injury When adding another hard drive use the secondary hard drive case connector and screws that are provided with this product Adding a Hard Drive 1 Shut down the computer completely and unplug the power adapter from the main unit 2 Remove the hard drive bay cover screw and separate the cover Screws Secondar...

Page 86: ...tor z x 5 Connect the unconnected end of the cable to the connector on the computer so that the white dot on the connector of the cable is on the right 6 Fasten the case screws Case Screws 7 Attach the hard drive bay cover and fasten the screws Once you have installed a secondary hard drive format it in accordance with the instructions in the user manual of the hard drive before use ...

Page 87: ...ime after purchasing it charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from the the actual product Installing Removing the Battery 1 Shutdown the system close the LCD panel and place the computer upside down on a flat surface 2 Pull the two battery latches outwards then remove the battery 3 To install the battery aga...

Page 88: ...ompleting the following procedures Confirming the battery charge in the Taskbar Disconnect the AC adapter and move the mouse cursor over the battery icon in the system tray of the Taskbar to confirm the remaining battery charge Battery Usage Time Information A battery is an expendable supply so when using it over a long time the capacity battery life is shortened If the battery life is reduced to ...

Page 89: ...ll be extended Using the power management program This program helps you use the battery more efficiently and supports the power mode optimized for the operating environment 1 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Power Options Alternatively right click the power measuring device icon in the notification area of the taskbar and select Power Options 2...

Page 90: ...the battery use time increases the battery life is reduced ON This mode maintains 80 of the battery charge when using the computer on AC power In this case although the battery use time decreases the battery life is extended Alternatively to extend the battery life Press the F2 key when the Samsung logo appears in the booting sequence to enter the BIOS Setup select Advanced Battery Life Cycle Exte...

Page 91: ...al product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Move to the Boot Smart Battery Calibration item using the direction keys and press Enter XXXXXXXX 0WO QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT C...

Page 92: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 92 Reinstalling Windows Optional 99 Q A 102 ...

Page 93: ...ecover Function Description Recover Restores the entire Windows drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided The instructions are provided based on Recovery 6 0 version Some functions may differ slightly or b...

Page 94: ...ning for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data Factory Default Point Restores your computer to the factory default status User s Backup Point Restores your computer to a previously b...

Page 95: ...ing up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Page 96: ...mage is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Page 97: ...nnect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of the compu...

Page 98: ...llowing the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately 4 If your computer needs to be restored to the default factory settings connect the external storage device with the saved image 5 Start Recovery and click Recover Select Factory Default Point and click Recover The...

Page 99: ...ows PC Recovery If your PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove All Items and Reinstall Windows If you want to return your PC to the default settings or start from scratch you can reset your PC to the factory default You should back up the files in the following folders b...

Page 100: ...ding on the operating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window app...

Page 101: ...ivers and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selecte...

Page 102: ... appears select I accept the license terms and then click Next For Windows 7 8 this screen may not appear depending on the version 6 When the window asking for the installation type appears click Custom For Windows 7 8 this screen may not appear depending on the version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and the...

Page 103: ...city of the storage device HDD of the manufacturer is calculated assuming that 1KB 1 000 Bytes However the operating system Windows calculates the storage device capacity assuming that 1KB 1 024 Bytes and therefore the capacity representation of the HDD in Windows is smaller than the actual capacity The capacity representation in Windows may be smaller than the actual capacity because some program...

Page 104: ...restore the computer using the system recovery function provided by Windows Refer to the Restore Functionality item in the Help section for more details Windows 8 Related Q1 I cannot find the Start button on the Desktop A There s no Start button in Windows 8 You can use the Control Panel PC running menu s etc by activating the Charms menu Q2 I cannot find the computer s Shutdown button A Click the...

Page 105: ...Control Panel Programs and Features Click the program Then click uninstall Q7 How can I change the screen settings environment settings type size color and so on A Click Charms menu Settings Change PC Settings Personalization You can set the OS settings such as the screen design etc To configure your computer in detail click the Charms menu in Desktop Settings Control Panel You can configure your ...

Page 106: ...levant issue Display Related Q1 The Desktop displayed on the TV after connecting via the HDMI port does not fit the screen A Go to the Graphics Control Panel to adjust the screen settings For Intel graphics cards Right click over the Desktop and go to Graphics Properties Display General Adjust the Horizontal Ratio and Vertical Ratio settings to fit your screen and click OK For AMD graphics cards 1...

Page 107: ...ay Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click Set as Default Then click OK Others Q1 You can configure your computer in the same way as existing Windows systems A If you want to start your computer in DOS via a USB device set the Fast BIOS Mode item in the Advanced menu in the BIOS Setup to Disabled before using this feature ...

Page 108: ...acement Parts and Accessories 110 Regulatory Compliance Statements 112 WEEE Symbol Information 128 Samsung Packaging Take Back Program 129 Product Specifications For 550PxC models 130 Product Specifications For 500P4x Q470x models 131 Glossary 133 Index 137 ...

Page 109: ...ng to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up...

Page 110: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user guide 2 Devices c...

Page 111: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Page 112: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Page 113: ...ontact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and B...

Page 114: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Page 115: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Page 116: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Page 117: ... conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as ...

Page 118: ...eve it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment Modem for repair or warranty information pl...

Page 119: ...ifies that the Industry Canada technical specifications were met To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power EIRP is not more than that required for successful communication To prevent radio interference to the licensed service this device is intended to be operated indoors and away from wi...

Page 120: ... manufacturer for service Si l appareil est équipé d une bande 2 4 G ou 5 G Des dispositifs de basse puissance de type radio LAN périphériques de communication sans fil par radiofréquence RF fonctionnant sur une bande de 2 4GHz 5GHz sont peut être intégrés dans votre appareil Cette section est applicable uniquement si ces dispositifs sont présents Consultez l étiquette du système pour vérifiez la ...

Page 121: ... protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring asso...

Page 122: ... service de ligne individuel peut être rallongé par un connecteur homologué Le client doit savoir que la conformité aux conditions précédentes ne garantit pas un fonctionnement parfait dans toutes les situations Les réparations de l équipement homologué doivent être effectuées dans les installations de maintenance canadiennes autorisées par le fournisseur Les réparations ou modifications effectuée...

Page 123: ... and European standards and amendments identified below This equipment also carries the Class 2 identifier The following information is only applicable to systems labeled with the CE mark European Directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC R TTE Directive 1999...

Page 124: ... or regions within countries under the heading European Economic Area Restrictions below EU R TTE Compliance Statements Česky Czech Samsung tímto prohlašuje že tento Notebook PC je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999 5 ES Dansk Danish Undertegnede Samsung erklærer herved at følgende udstyr Notebook PC overholder de væsentlige krav og øvrige relevante k...

Page 125: ...an Notebook PC jikkonforma mal ħtiāijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alulírott Samsung nyilatkozom hogy a Notebook PC megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Polski Polish Niniejszym Samsung oświadcza Ŝe Notebook PC jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi ...

Page 126: ...estrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be harmonized in all countries 802 11b 802 11g products are ...

Page 127: ... as follows Dans le cas d une utilisation privée à l extérieur d un bâtiment au dessus d un espace public aucun enregistrement n est nécessaire pour une distance de moins de 300m Pour une distance supérieure à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez c...

Page 128: ...recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different cou...

Page 129: ...ycling visit our website www samsung com in or contact our Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked t...

Page 130: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Page 131: ...idity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 3 16A 19VDC 4 74A 19VDC 6 32A PC Rating Optional 19VDC 3 16A 60W 19VDC 4 74A 90W 19VDC 6 32A 120W Optional components may not be provided or different components may be provided depending on the computer model The system specifications are subject to change without notice The Storage device capa...

Page 132: ...ing Humidity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 3 16A 19VDC 4 74A PC Rating Optional 19VDC 3 16A 60W 19VDC 4 74A 90W Optional components may not be provided or different components may be provided depending on the computer model The system specifications are subject to change without notice The Storage device capacity of a computer in ...

Page 133: ... Windows are registered trademarks of the Microsoft Corporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner ...

Page 134: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Page 135: ...ers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on the...

Page 136: ...if there are 2 hard disk drives PCMCIA Personal Computer Memory Card International Association card This is an extended card slot specification for mobile computers such as a notebook computer Not only a memory device but also most peripherals such as hard disk drives LAN cards etc can be connected to this card slot Protocol A protocol is a set of rules used by computers to communicate with each o...

Page 137: ...eted or moved TCP IPv4 This is a 4 byte 32 bit address system separated into each byte 8 bits by a dot and each byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interface standards such as Serial and PS 2 The data transmission specifications are one of the interface standards used to connect a computer...

Page 138: ...2 M Memory 82 Monitor Connection Output 56 Multi Card Slot 54 O Overview 24 P Password 78 Product Specifications 130 R Recorder 60 Recovery 92 S Safety Precautions 6 Scroll 51 Security Slot 74 Shortcut Key 46 Status Indicators 25 Supervisor Password 78 Support Center 73 SW Update 72 T Touchpad 49 U User Password 79 V Volume Control 60 W Wired Network 63 Wireless Network 66 ...

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