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Samsung NP270E5J-K01, User Manual

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Samsung NP270E5J-K01 User Manual Download Page 95

94

Chapter 5.   

Troubleshooting

Recovering

You can recover your computer using the backup from the above 

process.

1

  If the backup image is saved to an external storage device, 

connect the device.

2

  Start

 Recovery 

and click 

Recover

.

 

3

  Select a 

Recover Option 

and click 

Recover

. 

Select a point to recover.

4

  The recover is performed based on the screen instructions. 

You can use your computer after the recover is completed.

Recovering/Backing up the Computer 

(Optional)

Summary of Contents for NP270E5J-K01

Page 1: ...User Guide ...

Page 2: ...me 59 LCD Brightness Control 61 Wired Network 64 Wireless Network Optional 66 Using the TPM Security Device Optional 76 Samsung Software Update 77 Diagnosing the Computer Status and Troubleshooting 78 Using the Security Slot Chapter 4 Settings and Upgrade 80 BIOS Setup 82 Setting a Boot Password 85 Changing the Boot Priority 86 Battery Chapter 5 Troubleshooting 91 Recovering Backing up the Compute...

Page 3: ...Before You Start 3 Safety Precautions 5 Proper Posture During Computer Use 19 Overview 22 Turning the Computer On and Off 26 Chapter 1 Getting Started ...

Page 4: ...late the menus Gestures are enabled only on touch sensitive models This manual has been written for the Windows 8 1 operating system The descriptions and figures may differ depending on the installed operating system The User guide supplied with this computer may vary depending on your model Safety Precaution Notations Icon Notation Description Warning Failure to follow instructions marked with th...

Page 5: ...ctory OS If you install an OS other than the factory OS data may be deleted or the computer may not start About the Product Capacity Representation Standard About the capacity representation of the storage The capacity of the storage device HDD SSD of the manufacturer is calculated assuming that 1KB 1 000 Bytes However the operating system Windows calculates the storage device capacity assuming th...

Page 6: ... time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or s...

Page 7: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Page 8: ...re to do so may result in fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects on top of or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapt...

Page 9: ...utions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as a room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a comput...

Page 10: ...n computer may cause electric shock or fire hazard Never heat the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a met...

Page 11: ... your skin Upgrade Related Be sure to upgrade the computer by yourself only if you have sufficient knowledge and ability If this is not the case ask for assistance from the service center or an authorized engineer for the upgrade Be sure to upgrade only the parts specified in the user manual according to the procedures described in the user manual Do not disassemble any other parts or devices by y...

Page 12: ...her items such as the adapter mouse books etc take care not to press anything against the notebook computer If a heavy object is pressed against the notebook computer a white spot or stain may appear on the LCD Therefore take care not to apply any pressure to the notebook In this case place the notebook computer in a separate compartment away from other objects Before upgrading the computer be sur...

Page 13: ... of fire or explosion The battery disposal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car ke...

Page 14: ...nd AC Adapter on your lap or soft surfaces If the computer temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and cause overheating and deformation of the product...

Page 15: ...perclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray when it is operating There is a danger of injury due to an abrupt ejection Check CDs for cracks and damage prior to use It may damage the disc and cause problems w...

Page 16: ...ger of an accident Be sure to use an authorized Samsung Electronics service center To connect a device that is not manufactured or authorized by Samsung Electronics inquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be...

Page 17: ...that may damage the data of a hard disk drive and the hard disk drive itself The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be...

Page 18: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Page 19: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When Using the Airplane Charging Coverter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto adap...

Page 20: ...Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of the chair so that your heels are comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the...

Page 21: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Page 22: ...n Please check the equalizer default setting before first usage To prevent possible hearing damage do not listen at high volume levels for long periods Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright as for reading a b...

Page 23: ...8 1 Camera operating indicator Optional This indicates the camera operating status 2 Camera Optional Using this camera you can take still pictures and record video You can take a picture or make a movie using the Charms Start Camera 3 LCD The screen images are displayed here 4 Speaker A device used to generate sound 5 Power Button Turns the computer on and off 6 Power Button LED When the computer ...

Page 24: ...D titles A CD Drive is optional The installed drive may differ depending on the model specifications 2 USB Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc 3 Security Slot You can secure the computer by connecting a lock and cable to the Security Slot ...

Page 25: ...onitor TV or projector supporting a 15pin D SUB interface You can connect a VGA adapter optional 5 Digital Video Audio Port HDMI Optional You can connect an HDMI cable to this port Using this port you can enjoy digital video and audio on the TV 6 USB Port Optional You can connect USB devices to the USB port such as a keyboard mouse digital camera etc You can distinguish the type of port by color b...

Page 26: ...Chapter 1 Getting Started Bottom View 2 1 1 Battery This is a Lithium Ion rechargeable battery that supplies power to the computer 2 Battery Latches The latch used to remove or install the battery Overview ...

Page 27: ...ED is lit LED About Windows Activation When you turn the computer on for the first time the Windows activation screen appears Follow the activation procedures according to the instructions on the screen to use the computer The computer s time and date may differ from the current time if you turn on the computer for the first time or you have removed the battery or the battery has been completely d...

Page 28: ...of the screen 2 Increase the bar by pressing the Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Brightness Turning the computer off Since the procedures to turn the computer off may differ depending on the installed operating system please turn the computer off according to the procedures for the purchased operating system Save all your data before clicking on Shut down On the desktop 1 Touchpad mouse Right click the Start ...

Page 29: ...er of the Start screen Start 2 Select Shut down On the Charms 1 Open the Charms Touchpad mouse Drag the mouse pointer to the top or the bottom right corner of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down ...

Page 30: ...o unlock the lock screen do one of the following Touchpad mouse Click the lock screen Keyboard Press any key 10 00 Wednesday January 1 If the account has a password enter the password to log in after unlocking the screen Turning the Computer On and Off ...

Page 31: ...Chapter 2 Using Windows What is Microsoft Windows 31 Screen At a Glance 32 Using the Charms 35 Using Apps 37 Windows Hot Key Function 41 ...

Page 32: ...designed for Windows 8 1 and may differ in content depending on the OS version The desktop image shown differs depending on the product model and the OS version Displaying Help To open the Help do the following Keyboard Press the F1 key Touchpad mouse Place the mouse pointer over the top right or bottom right corner of the screen to display the Charms Tap Settings Help If you are connected to the ...

Page 33: ...2 1 1 Desktop Refers to the Desktop 2 Displaying the Charms The Charms is hidden at the right of the screen The Charms appears as shown Touchpad mouse Place the mouse pointer over the top or bottom right corner of the screen 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Start button Move to the Start screen Right click this butto...

Page 34: ...ght click the Start button to select quick access menus Control Panel File Explorer Power menu Start button Start screen Launch applications on the Start screen On the desktop click the Start button or open the Charms and select the Start charm 7 9 10 8 6 6 1 2 3 Start 4 5 ...

Page 35: ...s 6 Displaying the Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 7 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 8 Desktop Switches to Desktop mode 9 The Apps screen appears where a tile based list of all the apps installed on...

Page 36: ...n Start Charms Displaying the Charms Menu Displaying the Charms Menu Search Share Start Device Settings Perform the keyword search to produce an integrated list of search results covering apps files and web pages Search Share Start Device Settings Share different types of files with others through email communications Search Share Start Device Settings Move to the Start screen or open the last run...

Page 37: ...ect to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Screen Brightness You can adjust the screen brightness Notice You can set the interval at which an App sends notices Power Turn off the computer or select Sleep mode and Restart ENG Language Select a preferred language Change PC settings You can change more settings ...

Page 38: ...rent app using the touchpad mouse Move the mouse pointer to the upper right edge of the application screen and select Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps in order 3 Click on an App in that list or drag it to the cen...

Page 39: ...screen as appropriate 4 Move the Screen Split Bar to change the screen split ratio Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen 1 Move to the Apps screen Touchpad mouse Click the icon in the bottom left corner of the Start screen 2 Right click the app to display the apps list 3 Select Pin to Star...

Page 40: ... of the screen On the Start screen Select Photos Camera Roll You can play a continuous roll of captured photos and videos To edit photos 1 Select a photo to edit 2 Swipe upward from the bottom edge of the screen Alternatively right click the photo 3 Then select Edit and do the editing to your preference Cautions Do not take a photo of others without their permission Do not take photos or make vide...

Page 41: ... Windows Store Contact customer support for the app directly Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings Or select PC setting...

Page 42: ...D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management Tool...

Page 43: ...Display Device 54 Adjusting the Volume 58 LCD Brightness Control 59 Wired Network 61 Wireless Network Optional 64 Using the TPM Security Device Optional 66 Samsung Software Update 76 Diagnosing the Computer Status and Troubleshooting 77 Using the Security Slot 78 Chapter 3 Using the computer ...

Page 44: ...er from the actual keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys While pressing and holding the Fn key press a shorcut keys Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 2 Shortcut Keys ...

Page 45: ...nitor when an external monitor or TV is connected to the computer Touchpad Turns the Touchpad function on or off When using an external mouse only you can turn the Touchpad off Mute Press this button to turn the audio on or off Volume Control Controls the volume Silent Mode Reduces the Fan noise so that users can use the computer without hearing noise Airplane Mode Turns all wireless network devic...

Page 46: ...45 Chapter 3 Using the computer Other Function Keys If the hot keys do not work properly you have to install the Settings Performs the right click mouse function touchpad Keyboard ...

Page 47: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Page 48: ...nd the version of the function may differ depending on the model Some usage procedures may differ depending on the version For detailed usage procedures refer to the description in the Touchpad Settings window Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 Click the Charms menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control...

Page 49: ... fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Last Run Window Opening Function Place your finger on the left edge of the touch pad and drag your finger towards the center to activa...

Page 50: ... use the mouse only without using the touchpad you can turn the touchpad off To lock the touchpad function press the keys You can set the touchpad and touchpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Touchpad ...

Page 51: ...odel Therefore the figures may differ from the real ones Using a CD that is not in the shape of a circle is not recommended Using CD Drive 1 Press the Eject button of the optical disk drive at the side of the computer Emergency Hole Eject Button 2 When the CD tray opens insert a CD or DVD and push the tray in until it clicks 3 Push the CD tray inward until it clicks The CD drive status indicator i...

Page 52: ...lti card slot in the direction printed on the slot For memory cards marked with you must insert them into a specified adapter and then insert the adapter into the multi card slot Inserting such memory cards directly into the multi card slot without using a specified adapter may damage the computer The computer may not recognize the device depending on the status of the specified adapter The data t...

Page 53: ...les If a message appears to notify you of any problem click the corresponding window Continue without Scanning You can perform the following process described in No 3 3 File Explorer runs on the desktop You can save move and delete data on the corresponding drive To remove a memory card Remove the card while holding the tip of the card Alternatively push the tip of the card in and then remove it o...

Page 54: ...hare a memory card with a digital device such as digital camera it is recommended to format the memory card in the digital device before use If you format a memory card on the computer and then insert the memory into the digital device you may need to format the memory card again in the digital device If there is a write protection device in the memory card and the device is set to the lock positi...

Page 55: ...a digital video audio port HDMI The visual quality is sharper when a display device is connected through the HDMI port rather than the analog monitor port D SUB port Therefore when multiple ports are supported connect a display device to a port that provides the better visual quality Before you start check the port and cable of the external display device and then connect the display device to the...

Page 56: ... TV or projector and turn the power on Change your TV to external device mode when connecting to the TV 3 Select Charms menu Devices áᔪ Ŗᮁ ᰆ ᖅᱶ Projector Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as...

Page 57: ...ter to a TV switch the external input mode of the TV to HDMI 2 Select Charms menu Devices áᔪ Ŗᮁ ᰆ ᖅᱶ Projector Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen ...

Page 58: ... external graphics chipset To run a program using the external graphics graphic chipset you have to register the program in the NVIDIA Panel Some programs are pre registered To register more programs e g 3D games etc complete the following steps 1 Right click over the Desktop and select NVIDIA Panel 2 Select 3D Settings Manage 3D settings in the left pane and select the Program Settings tab 3 In t...

Page 59: ...ol bar Mute Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack You can also use the internal MIC 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If...

Page 60: ...ur preferred viewing pleasure such as optimizing the display for movies or electronic books 1 Click the bottom left icon on the Start screen 2 Click Settings Display Color tone Dynamic This will make the picture clear and sharp Standard Standard picture mode Movie Switch to this mode when the ambient lighting is dark or when watching movies Movie Bright This will make a darker scene brighter for d...

Page 61: ...ions regarding strict quality and reliability of LCD But in spite of that it is inevitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsung observes and manages the following dot principles Bright dot 2 or less Black dot 4 or less Combination of Brigh...

Page 62: ...sions of Windows operating system The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN cable to the wired LAN port 2 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Change adapter settings in the left menu pa...

Page 63: ...stall in the screen shown in the figure above You can add clients services and protocols 5 Configure the IP settings When using DHCP select Obtain an IP address automatically To use a static IP address select Use the following IP address and set the IP address manually When not using DHCP ask your network administrator for the IP address 6 When you have completed the settings click the OK button T...

Page 64: ...le using a wireless LAN may not activate the Wake On LAN function Set the Wireless LAN to Disable to use the Wake On LAN function Wake On LAN feature may not work while using Hybrid power saving feature Hybrid sleep mode can be disabled from Power Options under Control Panel Wake On LAN activated by Ping is not supported When connected to a 100Mbps 1Gbps wired LAN and the computer exits Sleep hibe...

Page 65: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Page 66: ...arms menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You c...

Page 67: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Page 68: ...n use you have to decrypt any existing files and folders encrypted by the TPM function first Otherwise you will not be able to access the files and folders after re initialization 1 Restart the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS appears select the Security TPM Configuration Aptio Setup Utility Copy C 2012 American Megatrends Inc Supervisor Passw...

Page 69: ...lly and the Samsung logo screen appears press the F2 key repeatedly 6 Select the Security TPM Configuration TPM State item and set the item to Enable Activate TPM State Security Chip State Aptio Setup Utility Copy C 2012 American Megatrends Inc Enabled Activate Clear Enabled Activate Deactivate Disable Clear TPM Device On 7 Select Exit to save the changes The computer automatically restarts Initia...

Page 70: ...Install Now If the system software media is supplied with the product you can install the program by using the system software media only when supplied 4 After the installation if you click OK the computer restarts Method 2 1 Turn the computer on and immediately press the F4 key several times 2 After a moment the Recovery program runs Click System Software 3 When a pop up window appears to ask you...

Page 71: ...ackup the emergency recovery file to an external storage device according to the instructions of the Initialization Wizard you can use the TPM security device more safely 3 Select a Security Platform Feature and set a basic user password 4 Complete the registration according to the instructions 5 The user registration for the TPM program has been completed You can encrypt files and folders by usin...

Page 72: ... the following operating systems Windows 7 Professional Enterprise Ultimate Windows 8 Pro Enterprise Windows 8 1 Pro Enterprise 1 Right click over the folder or file to be encrypted and select Encrypt from the pop up menu 2 If the Confirm Attribute Changes window appears select the range to apply the encryption to and click OK This dialog box only appears when the folder is encrypted 3 In the user...

Page 73: ...1 Right click over an encrypted folder file and select Decrypt from the pop up window 2 If the user authentication window appears enter the basic user password you entered when registering the user and click OK 3 The folder file is decrypted Using the virtual drive Personal Secure Drive PSD The virtual drive PSD is a virtual space to save and manage confidential data In the created virtual drive P...

Page 74: ...er password 3 Click Next several times according to the instructions of the Initialization Wizard to finish the wizard When the virtual drive PSD is not loaded To use the virtual drive PSD the virtual drive PSD should be loaded first If it is not loaded you can load it according to the procedures below 1 Right click over the Security Platform icon in the system tray of the Taskbar and select Perso...

Page 75: ...irtual drive If a virtual drive has been created you have to delete the virtual drive before deleting the existing authentication information saved on the TPM chip 1 Right click over and click Personal Secure Drive Create Manage 2 Click Next 3 Enter the password that you entered when registering the TPM program and click Next 4 Select Delete selected PSD and click Next 5 Select I want to permanent...

Page 76: ...lick Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click the File Explorer icon on the taskbar at the bottom of the desktop 5 In View Options Folder Options View Hidden files and folders item select the Show hidden files folders and drives option and click OK 6 Locate and delete the Infineon folder under the File Explorer Drive C ProgramData folder 7 Now ...

Page 77: ...les before performing the update only when you are connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user Depending on the model the application may not be provided 1 Click the bottom left icon on the Start screen and click SW Update 2 The SW Update program runs Select the items that you want to update before procee...

Page 78: ...ifferent version depending on the model 1 Click the bottom right icon on the Start screen and click Support Center 2 Support Center is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshooting Searching for compu...

Page 79: ...er by connecting a lock and cable to the Security Slot To use this feature you have to purchase the lock and cable additionally To use the lock and cable refer to the product manual Tie the lock and cable to a fixed object and install the other end of the cable to the security slot ...

Page 80: ...BIOS Setup 80 Setting a Boot Password 82 Changing the Boot Priority 85 Battery 86 Chapter 4 Settings and Upgrade ...

Page 81: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Page 82: ...COM Version E00AAT 017 Aptio Setup Utility Copy C 2012 American Megatrends Inc Setup Menu Setup Items Help Help for the selected item appears automatically Setup Menu Description SysInfo This is a description about the basic specifications of the computer Advanced Using this menu you can configure the major chipsets and additional functions Security Used to configure security functions including p...

Page 83: ...arged When you forget the User Password you can disable the Supervisor Password and the User Password is also automatically disabled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting o...

Page 84: ...n turn the computer on but you cannot change the major settings of the BIOS Setup because you cannot enter the BIOS Setup This helps prevent unauthorized access to the major settings in the BIOS Setup menu Before configuring a user password a supervisor password must have been configured Deactivating the supervisor password also deactivates the user password In the Set User Password select and com...

Page 85: ...ressing the computer Power button If you cannot change the hard disk drive password or the HDD Password Frozen message appears when entering the BIOS Setup and then selecting Security HDD Password press the Power button to turn the computer on again Deactivating the Password 1 Select on the password to be deactivated To unlock the admin password for instance press Set Supervisor Password 2 In the ...

Page 86: ...ter the computer restarts press F2 several times 3 Enter the BIOS Setup Select the Boot menu in the BIOS Setup Aptio Setup Utility Copy C 2012 American Megatrends Inc Boot Device Priority Secure Boot Control On Fast BIOS Mode Off PXE OPROM Off 4 Set the Boot Device Priority Boot Option 1 item on the right screen to USB device Aptio Setup Utility Copy C 2012 American Megatrends Inc Boot Option Prio...

Page 87: ...ime after purchasing it charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from the the actual product Installing Removing the Battery 1 Shutdown the system close the LCD panel and place the computer upside down on a flat surface 2 Pull the two battery latches outwards then remove the battery 3 To install the battery aga...

Page 88: ...the battery charge status by completing the following procedures Confirming the battery charge in the Taskbar Disconnect the AC adapter and move the mouse cursor over the battery icon in the system tray of the Taskbar to confirm the remaining battery charge 10 00 AM 1 1 2014 5 hr 21 min 64 remaining ENG Battery Usage Time Information A battery is an expendable supply so when using it over a long t...

Page 89: ...ll be extended Using the power management program This program helps you use the battery more efficiently and supports the power mode optimized for the operating environment 1 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Power Options Alternatively right click the power measuring device icon in the notification area of the taskbar and select Power Options 2...

Page 90: ... images and terms may differ from actual product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Select Advanced Smart Battery Calibration Aptio Setup Utility Copy C 2012 American Megatrends Inc Smart Battery Calibration CPU Power Saving Mode On Touch Pad...

Page 91: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 91 Reinstalling Windows Optional 98 Q A 101 ...

Page 92: ...ws drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model Some functions may differ slightly or be excluded depending on the version Refer to the program s Help section for more information For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided An ODD CD DVD drive etc is n...

Page 93: ... the computer boots up Click the bottom left icon on the Start screen and click Recovery 2 If the program is running for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data 4 Recover is performed ...

Page 94: ...ing up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Page 95: ...mage is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Page 96: ...ly to connect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of t...

Page 97: ...en select a drive to save to 2 Click Run 3 Perform the process by following the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately To restore the computer settings to the factory default settings connect the external storage device that contains the disk image of your computer...

Page 98: ...h If your PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove You can remove all items in your PC and reinstall Windows again You should back up the files in the following folders before using the PC Recovery function since these files are not kept Windows Program files Program files...

Page 99: ...rating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window appears click on t...

Page 100: ...s and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selected pa...

Page 101: ...select I accept the license terms and then click Next This screen may not be displayed depending on the OS version 6 When the window asking for the installation type appears click Custom This screen may not be displayed depending on the OS version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and then click the Next button...

Page 102: ...capacity The capacity representation in Windows may be smaller than the actual capacity because some programs occupy a certain area of the HDD outside of Windows For models with Recovery the HDD capacity representation in Windows may be smaller than the actual capacity because Recovery uses a hidden area of about 5 20GB of the HDD to save the recovery image and that hidden area is not counted towa...

Page 103: ...er 2 Right click over the corresponding App to select in a Pin to Start Q3 How can I uninstall the driver A On the Desktop click Charms Settings Control Panel Uninstall a program Alternatively right click the Start button and click Programs and Features Click the program Then click uninstall Q4 How can I change the screen settings environment settings color and so on A Click Charms Settings Change...

Page 104: ...e the pre installed Windows 8 or Windows 8 1 and install a different OS A If you want to install a different operating system on your PC you need to change the BIOS settings first For more information visit http www samsung com and go to Customer Support Troubleshooting Search for Windows 8 or Windows 8 1 and look through the list of search results for the relevant issue Q7 The screen overlaps the...

Page 105: ...ties Desktop and Display My Digital Flat Panel Expansion Options Digital Flat Panel 2 Adjust the control bar to fit the TV corners and click Apply Sound Related Q1 I cannot hear any sound from the TV after connecting via the HDMI port A 1 Right click over the taskbar on the Desktop and click Play Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click S...

Page 106: ...ix Important Safety Information 106 Replacement Parts and Accessories 108 Regulatory Compliance Statements 110 WEEE Symbol Information 123 Samsung Packaging Take Back Program 124 Product Specifications 125 Glossary 127 ...

Page 107: ...ing to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set u...

Page 108: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user manual 2 Devices ...

Page 109: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Page 110: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Page 111: ...ntact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and Bl...

Page 112: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Page 113: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Page 114: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Page 115: ...the FCC For body worn operation this model meets the FCC RF exposure guidelines when used with Samsung accessory designated for this product Non compliance with the above restrictions may result in violation of FCC RF exposure guidelines RF exposure or SAR information can viewed on line at http www fcc gov oet ea fccid This site uses this product FCC ID number on the outside of the product Sometim...

Page 116: ...4G band or 5G band Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4GHz 5GHz Band may be present embedded in your notebook system This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in Canada if an...

Page 117: ...ntenna that is installed outdoors is subject to licensing Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Brazil Este produto esta homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resolucao 242 2000 e atende aos requisitos tecnicos aplicados Este...

Page 118: ...omputer low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4GHz 5GHz band may be present embedded in your notebook system which is intended for home or office use This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qua...

Page 119: ...osiciones aplicables o exigibles de la Directiva 1999 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Samsung ΔΗΛΩΝΕΙ ΟΤΙ Notebook PC ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Français French Par la présente Samsung déclare que l appareil Notebook PC est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE...

Page 120: ...požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES Suomi Finnish Samsung vakuuttaa täten että Notebook PC tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Svenska Swedish Härmed intygar Samsung att denna Notebook PC står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av...

Page 121: ...where you purchased your product European Economic Area Restrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be ...

Page 122: ...r When it is ON it receives and transmits RF energy When you communicate with your Notebook or Tablet PC the system handling your connection controls the power level at which your Notebook or Tablet PC transmits Specific Absorption Rate SAR certification information This Notebook or Tablet PC embedded with wireless WAN or wireless LAN is included a radio transmitter and receiver It is designed not...

Page 123: ...f individuals are concerned they might choose to limit their own or their children s RF exposure by limiting the length of connections or using hands free devices to keep your Notebook PC away from the head and body Further information on this subject can be obtained from the WHO home page http www who int peh emf WHO Fact sheet 193 June 2000 RTC CAUTION CAUTION Danger of explosion if battery is i...

Page 124: ...ers 18002668282 180030008282 This product is RoHS compliant Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked the chemical symbols Hg Cd or Pb indicate tha...

Page 125: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Page 126: ...Radeon HD 7310 Internal AMD Radeon HD 8570M PowerXpress AMD Radeon HD 8750M PowerXpress Operating Environment Temperature 5 40 C for storage 10 35 C when operating Humidity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 2 1A 19VDC 3 16A 19VDC 4 74A 19VDC 6 32A PC Rating Optional 19VDC 2 1A 40W 19VDC 3 16A 60W 19VDC 4 74A 90W 19VDC 6 32A 120W Optio...

Page 127: ...arks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner SAMSUNG has determined that this product meets the ENERGY STAR guidelines for energy efficiency The ENERGY STAR Program has reduced greenhouse gas emissi...

Page 128: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Page 129: ...ers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on the...

Page 130: ...the hard disk drive can be used as if there are 2 hard disk drives Protocol A protocol is a set of rules used by computers to communicate with each other across a network A protocol is a convention or standard that controls or enables the connection communication and data transfer between computing endpoints It defines the data transmission procedures and the transmission medium for more efficient...

Page 131: ...ach byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interface standards such as Serial and PS 2 The data transmission specifications are one of the interface standards used to connect a computer to peripheral devices These specifications include USB 1 0 1 1 2 0 and 3 0 It is appropriate to support per...

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