Samsung NE59M6850S User Manual Download Page 54 | Manualshive

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54 English

Tr

ouble

shoo

ting

Troubleshooting

Information codes

OVEN

Displayed

code

Possible cause

Solution

C-20

The oven sensor is open when the
oven is operating.

Press

OVEN OFF

and restart

the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.

The oven sensor is short when the
oven is operating.

C-21

This code occurs if the internal
temperature rises abnormally high.

C-d1

This code occurs if the door lock is
mispositioned.

C-d0

This code occurs if the Control key
is short for 1 minute.

C-F0

This code occurs if communication
between the Main and Sub PBA is
interrupted.

C-30

The PCB sensor is open when the
oven is operating.
The PCB sensor is short when the
oven is operating.

C-31

This code occurs if the PCB
temperature rises abnormally high.

Call for service.

Problem

Possible cause

Solution

Oven door
closes faster/
slower than
normal

The soft closing hinges
contain a damping fluid that
is affected by temperature.

•

This is normal. If the oven
is in a cold environment,
the door will close slower
than it will in a warmer
environment. A warmer
than normal environment,
such as when cooking,
may cause the door to
close slightly faster.

•

Failure of soft closing
doesn’t imply a system
failure. However, if the
problem continues,
contact a local Samsung
service center.

DRAWER

Problem

Possible cause

Solution

The Drawer
does not slide
smoothly or
drags.

The drawer is out of
alignment.

Fully extend the drawer and
push it all the way in. See the
storage drawer section on
page

The drawer is over-loaded or
the load is unbalanced.

Reduce weight. Redistribute
drawer contents.

NE59M6850SS_AA_DG68-00000A-00_EN.indd 54

2017-01-24 11:41:21

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Summary of Contents for NE59M6850S

Page 1: ...Electric Range User manual NE59M6850 NE59M6850SS_AA_DG68 00000A 00_EN indd 1 2017 01 24 11 41 09 ...

Page 2: ...ailure to do so can result in death or serious burns to children or adults WARNING Do not step lean or sit on the doors of the range You can cause the range to tip resulting in burns or serious injuries Confirm that the Anti Tip device is installed properly Then to verify that the Anti Tip device is engaged grasp the top rear edge of the range and carefully attempt to tilt it forward The Anti Tip ...

Page 3: ...to correct the interference by one or more of the following measures Reorienting or relocating the receiving antenna Increasing the separation between the equipment and receiver Connecting the equipment to an outlet that is on a different circuit than the radio or TV Consulting the dealer or an experienced radio TV technician for help 1 FCC Notice CAUTION FCC CAUTION Any changes or modifications n...

Page 4: ...erated so there is at least 8 inches 20 cm between the radiator and your body This device and its antenna s must not be co located or operated in conjunction with any other antenna or transmitter 2 IC Notice The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Operation is subject to the following two conditions 1 this device may n...

Page 5: ...nd off 30 Minimum and maximum settings 30 Twin cooking mode temperature setting ranges 31 Using the oven racks 32 Using the partition 34 Baking 34 Convection baking 35 Convection roasting 36 Broiling 36 Using the easy cook feature 37 Using the favorite cook feature 38 Using the keep warm feature 38 Using the smart control feature 39 Using the sabbath feature 40 Extra features 41 Maintaining your a...

Page 6: ...user manual mean WARNING Hazards or unsafe practices that may result in severe personal injury or death CAUTION Hazards or unsafe practices that may result in minor personal injury or property damage CAUTION To reduce the risk of fire explosion electric shock or personal injury when using your oven follow these basic safety precautions Do NOT attempt Do NOT disassemble Do NOT touch Follow directio...

Page 7: ...range to reach items could be seriously injured Do not leave children alone Never leave children alone or unattended in an area where this appliance is in use They should never be allowed to sit or stand on any part of the appliance Never use your appliance for warming or heating the room Do not use water on grease fires Turn off the oven to avoid spreading the flames Smother the fire or flames by...

Page 8: ...without cookware the control knobs will become hot Never use the glass cooktop surface as a cutting board Wipe up heavy soil on the oven bottom with a paper tower or rag before self cleaning Self cleaning the oven when there is heavy soil on the oven bottom requires longer cleaning cycles and produces more smoke Storage in or on the appliance Do not store flammable materials in the oven or near th...

Page 9: ...ntrols have been turned off Be careful when placing spoons or other stirring utensils on the glass cooktop surface when it is in use They may become hot and could cause burns Use proper pan sizes This appliance is equipped with surface units of different sizes Select pots and pans that have flat bottoms large enough to cover the surface area of the heating element Using undersized cookware will ex...

Page 10: ...y from the range when it is in the self cleaning mode The appliance should be serviced only by qualified service personnel Repairs carried out by unqualified individuals may cause injury or a serious malfunction If your appliance is in need of repair contact a Samsung authorized service center Failure to follow these instructions may result in damage and void the warranty Flush mounted appliances ...

Page 11: ...ven Do not use harsh abrasive cleaners or sharp metal scrapers to clean the oven door glass They can scratch the surface which may result in the glass shattering WARNING Accessible parts may become hot during use To avoid burns young children should be kept away OVEN DO NOT TOUCH THE HEATING ELEMENTS OR INTERIOR SURFACES OF THE OVEN Heating elements may be hot even though they are dark in color In...

Page 12: ...y Do not let grease accumulate on the hood or filter When flaming foods under the hood turn the fan on CAUTION Do not attempt to operate the oven during a power failure If the power fails always turn the oven off If the oven is not turned off and the power returns the oven may begin to operate again Food left unattended could catch fire or spoil SELF CLEANING OVENS Do not clean the door gasket The...

Page 13: ... reach of children Children may use them for play and injure themselves GLASS CERAMIC COOKING SURFACES DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS Surface units may be hot even though they are dark in color Areas near surface units may become hot enough to cause burns During and after use do not touch or let clothing or other flammable materials contact the surface units or areas near the units...

Page 14: ... the power cord between objects This may result in electric shock or fire If the power cord is damaged contact your nearest Samsung service center Install your appliance on a hard level floor that can support its weight Failing to do so may result in abnormal vibrations noise or problems with the product This appliance must be properly grounded Do not ground the appliance to a gas pipe plastic wat...

Page 15: ...nearest Samsung service center Failing to do so may result in electric shock or fire CRITICAL USAGE WARNING CAUTION If the appliance is flooded by any liquid please contact your nearest Samsung service center Failing to do so may result in electric shock or fire If the appliance produces a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest service cen...

Page 16: ...t have shells eggs chestnuts etc with a knife before cooking them Failing to do so may result in burns or injury Never heat plastic or paper containers and do not use them for cooking Failing to do so may result in fire Do not touch the power cord with wet hands This may result in electric shock Do not turn the appliance off while an operation is in progress This may cause a spark and result in el...

Page 17: ...Especially when feeding a child Make sure the food has cooled sufficiently Do not heat food wrapped in paper from magazines newspapers etc This may result in fire Do not open the door when the food in the oven is burning If you open the door it causes an inflow of oxygen and may cause the food to ignite Do not apply excessive pressure to the door or the inside of the appliance Do not strike the do...

Page 18: ... glass of the oven door with a sharp object This may result in the glass being damaged or broken Take care when heating liquids such as water or other beverages Make sure to stir during or after cooking Avoid using a slippery container with a narrow neck Wait at least 30 seconds after heating before removing the heated liquid Failing to do so may result in an abrupt overflow of the contents and ca...

Page 19: ...ay result in corrosion Keep the inside of the oven clean Food particles or spattered oils stuck to the oven walls or floor can cause paint damage and reduce the efficiency of the oven Do not store anything directly on top of the appliance when it is in operation Do not use sealed containers Remove seals and lids before cooking Sealed containers can explode due to the build up of pressure even afte...

Page 20: ...l knobs See page 23 for more information 06 Self steam clean latch 07 Automatic oven light switch 08 Oven light 09 Convection fan 10 Shelf position 11 Gasket What s included with your range Wire racks 3 Partition 1 NOTE If you need an accessory marked with a you can buy it from the Samsung Contact Center 1 800 726 7864 Introducing your new range NE59M6850SS_AA_DG68 00000A 00_EN indd 20 2017 01 24 ...

Page 21: ...latch and then pull the handle 2 This will open only the upper door as shown How to use the full door 1 Hold the lever less area of the handle and then pull 2 This will open the whole door as shown CAUTION When opening the whole door make sure to grasp the handle by the lever less portion If the lever is pressed halfway through opening the door the upper door may open causing physical injury NOTE ...

Page 22: ...bout cooktop cooking CAUTION BEFORE COOKING Do not use the glass cooktop surface as a cutting board Do not place or store items that can melt or catch fire on the glass cooktop even when it is not being used Turn the surface units on only after placing cookware on them Do not store heavy items above the cooktop surface They could fall and damage it CAUTION DURING COOKING Do not place aluminum foil...

Page 23: ...ent heat during the off cycle For efficient cooking turn off the element several minutes before cooking is complete This will allow residual heat to complete the cooking process NOTE Radiant elements have a limiter that allows the element to cycle ON and OFF even at the HI setting This helps to prevent damage to the ceramic cooktop Cycling at the HI setting is normal and can occur if the cookware ...

Page 24: ...ion to the setting you want Position A Single burner Position B Dual burner CAUTION The area between the high and off settings is not appropriate for cooking Cooking areas The cooking areas on your range are identified by permanent circles on the glass cooking surface For the most efficient cooking fit the pan size to the element size Pans should not extend more than to 1 beyond the cooking area W...

Page 25: ...g poaching stewing LOW Keeping food warm melting simmering Using the warming center The warming center located in the back center of the glass surface will keep hot cooked food at serving temperature NOTE The surface warmer will not glow red like the cooking elements CAUTION Do not warm food on the warming center for more than two hours Use only cookware and dishes recommended as safe for oven and...

Page 26: ...ic cooktops ENAMELWARE Heating characteristics will vary depending on the base material Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops GLASS Slow heat conductor Not recommended for ceramic cooktop surfaces because it may scratch the glass Using the proper cookware Using the right cookware can prevent many problems such as uneven cooking or extended cooking times Using...

Page 27: ... from the cooking area while it is hot to prevent a tough cleaning chore later Using extreme care wipe the spill with a clean dry towel Do not allow spills to remain on the cooking area or the cooktop trim for a long period of time Do not use abrasive cleansing powders or scouring pads which will scratch the cooktop Do not use chlorine bleach ammonia or other cleansers not specifically recommended...

Page 28: ... oven The oven will shut off when the cooking time has run out 15 Delay Start 15 1 Press to set the Single or Upper oven to start and stop automatically at a time you set Bake Conv Bake Roast Cooking Time and Self Clean only 15 2 Press to set the Single or Lower oven to start and stop automatically at a time you set Bake Conv Bake Roast Cooking Time and Self Clean only 16 Clock Press to set the ti...

Page 29: ...erator first Even when chilled they should not stand in the oven for more than 1 hour before cooking begins and should be removed promptly when cooking is completed Eating spoiled food can result in sickness from food poisoning Setting the kitchen timer The kitchen timer serves as an extra timer that will beep when the set time has elapsed It does not start or stop cooking functions You can use th...

Page 30: ... use the delay start feature only with another cooking operation bake convection bake convection roast slow cook dehydrate or favorite cook You can set the oven for a delay start before setting other cooking operations The clock must be set to the current time How to set the oven for delay start 1 To use Twin mode insert the partition If you are using Single mode skip this step 2 Press the pad of ...

Page 31: ...tings in either compartment press the respective touch pad Twin cooking mode temperature setting ranges When you use the upper and lower ovens at the same time each oven has a minimum and maximum amount of power available and consequently a minimum and maximum temperature setting Oven temperatures in the lower oven also limit broil settings in the upper oven The temperature and broil setting limit...

Page 32: ...its A 2 Casserole A 2 Small roast hams A 2 Small turkey Medium roast 1 This table is for reference only Using the oven racks Oven rack positions single mode 1 2 3 4 5 6 7 Recommended rack position for cooking Type of food Rack Position Broiling hamburgers 7 Broiling meats or Small cuts of poultry Fish 5 7 Bundt caked Pound cakes Frozen pies Casseroles 4 or 3 Angel food cakes Small roasts 2 Turkey ...

Page 33: ...tion resulting in poor baking and may damage the oven bottom Arrange the oven racks only when the oven is cool Rack and Pan placement 5 3 Multiple Oven Rack 5 2 Multiple Oven Rack 3 4 Single Oven Rack Centering the baking pans in the oven as much as possible will produce better results If baking with more than one pan place the pans so each has at least 1 to 1 of air space around it When baking on...

Page 34: ... and breads After the oven has reached the desired temperature the range will beep 6 times NOTE For performance reasons the convection fan may be turned on or off during the operation How to adjust the temperature while cooking 1 Start the setup Press Bake The display will show the present temperature eg 375 F 2 Enter the temperature you want eg 425 F using the number pad 3 Complete the entry by p...

Page 35: ...ay turn on or off during cooking Convection baking 1 2 3 4 5 6 7 By using the convection bake feature you will be able to cook faster You can program the oven for convection baking at any temperature between 175 F and 550 F except in Twin mode when you are using both ovens See page 31 Convection baking uses a fan to circulate the oven s heat evenly and continuously within the oven This improved he...

Page 36: ...Upper Single oven control side if you are using the upper oven Convection roasting Convection roasting is good for cooking large tender cuts of meat uncovered Heat comes from the top heating element The convection fan circulates the heated air evenly over and around the food Meat and poultry are browned on all sides as if they were cooked on a rotisserie The heated air seals in juices quickly for ...

Page 37: ...LEAR at any time to turn off the Bread Proof feature NOTE Use rack position 3 for bread proofing Broiling Recommendation Guide The size weight thickness starting temperature and your doneness preference will affect broiling times This guide is based on meats at refrigerator temperature Always use a broiler pan and its grid when broiling Always preheat the oven for 5 minutes before broiling Food Do...

Page 38: ...place For fruit adding lemon or pineapple juice or sprinkling sugar on the fruit will help fruit retain sweetness 1 Press Dehydrate The default temperature is 150 F 2 Enter the temperature you want on the number pad 100 F 175 F 3 Press START SET Category Rack position Temperature F Vegerables of Fruits 3 or 4 100 150 Meat 3 or 4 145 175 NOTE Drying time depends on the moisture content of the food ...

Page 39: ...t Oven off Error check How to connect the oven 1 Download and open the Samsung Smart Home app on your smart device 2 Follow the app onscreen instruction to connect your range 3 Once the process is complete the connected icon located on your range appears in the display and the app will confirm you are connected 4 If the connection icon does not appear follow the instruction in the app to reconnect...

Page 40: ...Jewish Sabbath Holidays K For further assistance guidelines for proper usage and a complete list of models with the Sabbath feature please visit the web at http www star k org You can use the Sabbath feature with baking only The oven temperature may be set higher or lower after setting the Sabbath feature The oven temperature adjustment feature should be used only during Jewish holidays The displa...

Page 41: ...T SET Extra features Thermostat adjustment The temperature in the oven has been preset at the factory When first using the oven be sure to follow recipe times and temperatures If you think the oven is too hot or too cool the temperature in the oven can be adjusted Before adjusting test a recipe by using a temperature setting that is higher or lower than the recommended temperature The baking resul...

Page 42: ...ck icon will disappear from the display Sound on off By using this feature you can set the oven controls to operate silently How to turn the sound on or off 1 Press Broil and 6 at the same time for 3 seconds The display will show Snd On sound on or Snd OFF sound off 2 The default setting is Snd On Press 0 to select Snd OFF or Snd On Pressing 0 changes the mode between Snd On and Snd OFF 3 Press ST...

Page 43: ...ng the door to allow hot air or steam to escape The oven may still be VERY HOT Before a self cleaning cycle Fig 1 Fig 2 Don t hand clean the oven door gasket You may hand clean the door We recommend venting your kitchen with an open window or using a ventilation fan or hood during the self cleaning cycle Remove the wire rack broil pan broil pan insert all cookware and any aluminum foil from the ov...

Page 44: ...e How to turn off the self cleaning feature You may find it necessary to stop or interrupt a self cleaning cycle due to smoke in the oven 1 Press OFF CLEAR 2 You will be able to open the oven door once the oven has cooled down for approximately 1 hour After a self cleaning cycle You may notice some white ash in the oven Wipe it up with a damp cloth after the oven cools If white spots remain remove...

Page 45: ... Hot will appear in the display Because this function produces the best results when started while the oven is cool we recommend that you wait until the oven has cooled down and Hot disappears from the display After a steam cleaning cycle Take care when opening the door before a steam cleaning procedure has ended The water on the bottom is hot Open the oven door and remove the remaining water with...

Page 46: ...ea applying pressure as needed 4 If any residue remains repeat the steps listed above as needed 5 For additional protection after all residue has been removed polish the entire surface with ceramic cooktop cleaner and a paper towel Oven racks If the racks are left in the oven during a self cleaning cycle their color will turn slightly blue and the finish will be dull After the self cleaning cycle ...

Page 47: ...the glass surface have already occurred the cooktop glass will have to be replaced In this case service will be necessary Removing heavy burned on residue 1 Allow the cooktop to cool 2 Use a single edge razor blade scraper at approximately a 45 angle against the glass surface and scrape the soil It will be necessary to apply pressure to remove the residue 3 After scraping with the razor scraper sp...

Page 48: ... of the oven cavity into the locked position Hinge lock Locked position Unlocked position 5 Close the oven door Removing and replacing the oven door How to remove the door You can remove the upper door the same way you remove the full door CAUTION The door is very heavy Be careful when removing and lifting the door Do not lift the door by the handle Turn the power OFF before removing the door 1 Op...

Page 49: ...fore changing your oven light bulb disconnect the electrical power to the range at the main fuse or circuit breaker panel Make sure the oven and the bulb are cool Removing and replacing the storage drawer How to remove the storage drawer 1 Pull out the drawer until it stops 2 Locate the locking clips near the back of each full extension roller guide rail Using two hands push down on the left clip ...

Page 50: ...t is hot This is temporary and will disappear as the glass cools Troubleshooting Troubleshooting Samsung works hard to ensure that you don t have problems with your new electric range If you run into unexpected trouble look first for a solution in the table below If after trying the suggested solution you re still having trouble call Samsung at 1 800 SAMSUNG 1 800 726 7864 Installtion Problem Poss...

Page 51: ...the recommended cleaning procedures Make sure cookware bottoms are clean before use and use cookware with smooth bottoms Cookware has been slid across the cooktop surface Problem Possible cause Solution Brown streaks or specks Boilovers have been cooked onto the surface Wait until the surface cools down Then use a scraper to remove those impurities Use the blade scraper to remove soil See the sect...

Page 52: ...The range is not completely plugged into the electrical outlet Make sure the electrical plug is inserted into a live properly grounded outlet A fuse in your home may be blown or the circuit breaker tripped Replace the fuse or reset the circuit breaker The oven controls have been set improperly See the chapter on operating the oven The oven is too hot Allow the oven to cool Incomplete service wirin...

Page 53: ...th the paper towel Problem Possible cause Solution The oven will not self clean The oven temperature is too high to start a self clean operation Allow the range to cool and then reset the controls The oven controls have been set incorrectly See the section on self cleaning on page 43 A self cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface elem...

Page 54: ...hen the oven is operating C 31 This code occurs if the PCB temperature rises abnormally high Call for service Problem Possible cause Solution Oven door closes faster slower than normal The soft closing hinges contain a damping fluid that is affected by temperature This is normal If the oven is in a cold environment the door will close slower than it will in a warmer environment A warmer than norma...

Page 55: ...alid only on products purchased and used in the United States To receive warranty service the purchaser must contact SAMSUNG for problem determination and service procedures Warranty service can only be performed by a SAMSUNG authorized service center The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG s authorized service center Samsung will p...

Page 56: ...SS OR IMPLIED AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE NO WARRANTY OR GUARANTY GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS OR A...

Page 57: ...p caused by the use of cleaners other than the recommended cleaners and pads damage to the glass cook top caused by hardened spills of sugary materials or melted plastic that are not cleaned according to the directions in the use and care guide are not covered SAMSUNG does not warrant uninterrupted or error free operation of the product Warranty CANADA PLEASE DO NOT DISCARD THIS PAGE REPLACES THE ...

Page 58: ... THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PURCHASER AND PURCHASER S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE MISUSE OR INABILITY TO USE THIS PRODUCT THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT IS NONTRA...

Page 59: ...English 59 Memo NE59M6850SS_AA_DG68 00000A 00_EN indd 59 2017 01 24 11 41 21 ...

Page 60: ...IT US ONLINE AT U S A Consumer Electronics 1 800 SAMSUNG 726 7864 www samsung com us support CANADA 1 800 SAMSUNG 726 7864 www samsung com ca support English www samsung com ca_fr support French DG68 00000A 00 Scan the QR code or visit www samsung com spsn to view our helpful How to Videos and Live Shows Requires reader to be installed on your smartphone NE59M6850SS_AA_DG68 00000A 00_EN indd 60 20...

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