38
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Other Information
English
39
troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and
contact the nearest authorized dealer or Samsung Electronics Service Center.
symptom
Check/Remedy
I cannot eject the disc.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
Playback does not start.
• Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this
product
.
• Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is pressed.
• Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
Sound is not produced.
• No sound is heard during fast playback, slow playback, and step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
The remote control does not work.
• Is the remote control being operated within its operation range of angle and
distance?
• Are the batteries drained?
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
Audio language and subtitles do
not work.
• Audio language and subtitles will not work if the disc does not contain them.
The menu screen does not appear
even when the menu function is
selected.
• Are you using a disc that does not contain menus?
Aspect ratio cannot be changed.
• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN
SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc
jacket and then select the appropriate function.
MX-D830D-D870D-XFA-ENG-with AM.indd 38
2011-3-31 9:51:06
