Samsung Msys-5100P, Service Manual

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5-2 Diagnostics
This section describes methods and procedures to isolate the cause of a malfunction in the machine. This
machine displays diagnostic information on the LCD. In addition, it can perform a series of tests that allow the
machine to observe individual machine functions.
5-2-1 Error Messages
Error Message Description Solution
5-2 Samsung Electronics
Maintenance & Troubleshooting
DOCUMENT JAM
DOOR OPEN
LINE ERROR
LOAD DOCUMENT
LSU ERROR
The loaded document has jammed in
the feeder. Clear the document jam.
The top cover is not securely latched.
Press down on the cover until it
clicks in place.
Your unit cannot connect with the
remote machine, or has lost contact
because of a problem on the phone line.
Try again. If failure persists, wait an
hour or so for the line to clear, then
try again.
Or, turn the ECM mode on.
You have attempted to set up a
sending operation with no document
loaded.
Load a document and try again.
There occurs a problem in the LSU
(Laser Scanning Unit). Unplug the power code and plug it
back in. If the problem still persists,
please call for service.
FUSER ERROR
There occurs a problem in the fuser
unit.
Unplug the power code and plug it
back in. If the problem still persists,
please call for service.
MEMORY FULL
The memory is full.
Either delete unnecessary documents,
or retransmit after more memory
becomes available, or split the
transmission into more than one
operation.
JAM/NO CARTRIDGE
Recording paper has jammed inside the
unit, or the toner
cartridge is not installed.
Clear the jam, or install the
cartridge
NO ANSWER
The remote machine has not answered
after all the redial attempts.
Try again. Make sure the remote
machine is operational.
NO. NOT
ASSIGNED
The one-touch or speed dial location
you tried to use has no number
assigned to it. Dial the number manually with the
keypad, or assign a number.