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Troubleshooting
Before you call a service center, please check the items in the table below .
Problem
Solution
Samsung Smart Home App cannot be searched on Play store,
GALAXY Apps or iPhone App Store .
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Samsung Smart Home App supports android operating
system 4 .0(ICS) or higher . For iPhone, the App supports
iOS 7 or higher .
After installing Samsung Smart Home App, the air conditioner
cannot be connected to the App .
Connect the air conditioner to wireless router by referring to
"Registering the product" section in the user manual .
Samsung account cannot be accessed .
Check your ID and password on Samsung account screen .
A failure message appears when the device is being added .
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The failure might be temporary due to the distance
between the wired or wireless router and the air
conditioner or other problems . Try again later .
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Disconnect power to the air conditioner for 30 seconds .
Reconnect power and try the setting again .
The control function
of Samsung Smart
Home App does not
work .
Check that all the 3 Wi-Fi kit lamps are
turned on .
Reset the Wi-Fi kit and check the kit again .
Check whether only the
lamp of
Wi-Fi kit is turned on .
Check whether you have entered correct password for the wired/
wireless router when adding the device .
Check the status of wired/wireless router .
Check whether the lamp of the
lamp of Wi-Fi kit blinks .
Check that the internet is correctly connected by using the wired/
wireless router .
Check whether all the lamps of the
Wi-Fi kit blinks .
The Wi-Fi kit has a problem . Contact Quietside/Samsung Tech
Support 888-699-6067 .
Check whether the lamp
of Wi-Fi
kit blinks .
The Wi-Fi kit is not correctly connected to the indoor unit . Contact
Quietside/ Samsung Tech Support 888-699-6067 .
The indoor unit mode of multi product model that supports
heating/cooling is displayed only one between heating and
cooling .
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HP model is displayed automatically restrictively to be
able to select only the operating mode on outdoorunit,
in order to prevent the mixed control(phenomenon that
error occurs because cooling/heating mode is designated
differently in each of the indoor units) .
1 . If you turn off the other indoor unit when you want to select
the current working operation mode and the other operation
mode, all operable modes are displayed .
2 . If the master indoor unit is set up, change the operating mode
of master indoor unit .
LED Status is still Initialized .
(LED status should be changed within one minute)
1 . Check whether the Communication cable is correctly connected
between NETWORK PBA and ASSY PCB SUB-SOLUTION .
2 . Replace the Wi-Fi Kit if the problem is still same, even though
connection is exactly correct .
CAC Wifi APP-NA_IBIIM_EN_DB68-05417A-00.indd 22
2015-03-16 오후 2:21:50
