38 English
Tr
ouble
shoo
ting
Problem
Cause
Action
There is electricity
coming from the
oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
1.
Water drips.
2.
Steam emits
through a door
crack.
3.
Water remains
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
Cooking is finished,
but the cooling fan
is still running.
To ventilate the oven, the
cooling fan continues to
run for about 3 minutes
after cooking is complete.
This is not an oven
malfunction.
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table drags
while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while turning
and is noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue stuck
to the bottom of the oven.
Problem
Cause
Action
Heating including
the Warm function
does not work
properly.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a flat bottom.
The thaw function
does not work.
Too much food is being
cooked.
Reduce the amount of food
and start the function again.
The interior light
is dim or does not
turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the Cancel button.
The interior light is
covered by foreign matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this beeping
sound means it's time to
turn over the food during
thawing.
After turning over the food,
press the Start button again to
restart operation.
The oven is not
level.
The oven is installed on an
uneven surface.
Make sure the oven is installed
on flat, stable surface.
There are sparks
during cooking.
Metal containers are used
during the oven/thawing
functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts
to work.
The door is not properly
closed.
Close the door and check
again.
Troubleshooting
MC12J8035CT_AA_DE68-04367A-04_EN.indd 38
7/11/2018 11:09:58 AM
