Samsung LU28E570DS Page 88 User Manual Download

Page: 88 / 103

Troubleshooting Guide

9 Troubleshooting Guide

9.2

Q & A

Question

Answer

How can I change the

frequency?

Set the frequency on your graphics card.



Windows XP: Go to

Control Panel

Appearance and Themes

Display

Settings

Advanced

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows ME/2000: Go to

Control Panel

Display

Settings

Advanced

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows Vista: Go to

Control Panel

Appearance and Personalization

Personalization

Display Settings

Advanced Settings

Monitor

, and

adjust

Refresh rate

under

Monitor settings



Windows 7: Go to

Control Panel

Appearance and Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and

adjust

Refresh rate

under

Monitor settings



Windows 8: Go to

Settings

Control Panel

Appearance and Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and

adjust

Refresh rate

under

Monitor settings



Windows 10: Go to

Settings

System

Display

Advanced display settings

Display adapter properties

Monitor

, and adjust

Screen refresh rate

under

Monitor settings

Summary of Contents for LU28E570DS

Page 1: ...ser manual U28E590D U24E590D The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance BN46 00481B 1...

Page 2: ...y 14 Operation and Safety 18 Correct posture to use the product PREPARATIONS 19 Checking the Contents 19 Checking the Components 20 Parts 20 Control Panel 21 Direct Key guide 22 Function Key Guide 24...

Page 3: ...C Bright 36 Configuring SAMSUNG MAGIC Bright 38 Brightness 38 Configuring Brightness 39 Contrast 39 Configuring Contrast 40 Sharpness 40 Configuring Sharpness 41 Color 41 Configuring Color 43 SAMSUNG...

Page 4: ...re Size 63 Configuring Contrast COORDINATING OSD 65 Transparency 65 Changing Transparency 66 Language 66 Configuring Language 67 Display Time 67 Configuring Display Time SETUP AND RESET 68 FreeSync 68...

Page 5: ...Eye Saver Mode Brightness and Contrast from the Initial Screen 82 Configuring Volume in the Initial Screen 82 Volume INSTALLING THE SOFTWARE 83 Easy Setting Box 83 Installing the Software 84 Removing...

Page 6: ...Responsibility for the Pay Service Cost to Customers 98 Not a product defect 98 A Product damage caused by customer s fault 98 Others 99 Correct Disposal 99 Correct Disposal of This Product Waste Elec...

Page 7: ...M and DDC are registered trademarks of the Video Electronics Standards Association Icons used in this manual An administration fee may be charged if either a an engineer is called out at your request...

Page 8: ...by the plug and do not touch the cable with wet hands Otherwise an electric shock may result 3 Wipe the monitor screen using a clean soft and dry cloth Do not apply a cleaning agent that contains alc...

Page 9: ...the product Be sure to allow the amount of space as shown below or greater when installing the product The exterior may differ depending on the product Precautions for storage Be sure to contact Sams...

Page 10: ...t high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol alerts you that important literature concerning operation and maintenanc...

Page 11: ...s Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unstable connection may cause a fire Ensure you connect the power plug to a grounded power socket ty...

Page 12: ...to completely cut the power to the product Power to the product cannot be completely cut off with the power button Hold the plug when disconnecting the power cord from the power socket An electric sho...

Page 13: ...span may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean oil may damage or distort the...

Page 14: ...y result Contact Samsung Customer Service Center for repair To move the product first disconnect all the cables from it including the power cable Otherwise the power cord may be damaged and a fire or...

Page 15: ...fire may result Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains Otherwise...

Page 16: ...ght may deteriorate Do not put DC power adapters together Otherwise a fire may result Remove the plastic bag from the DC power adapter before you use it Otherwise a fire may result Do not let water en...

Page 17: ...fatigue will be relieved Do not touch the screen when the product has been turned on for an extended period of time as it will become hot Store the small accessories used with the product out of reac...

Page 18: ...look slightly downward at the screen Keep your eyes directly in front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and lev...

Page 19: ...speed HDMI or HDMI DVI cable To ensure that the screen displays properly and sound can be normal output a DP cable that supports 3840 x 2160 at 60 Hz is recommended An HDMI cable that supports 3840 x...

Page 20: ...ated on the rear left side of the product The button can be used to move up down left or right or as Enter Function Key Guide Press the JOG button when the screen is turned on The Function Key Guide w...

Page 21: ...ortcut keys the below OSD On Screen Display will be displayed if you switch the source or turn on the monitor UP DOWN Adjust Brightness Contrast Eye Saver Mode LEFT RIGHT Adjust Volume PRESS ENTER Dis...

Page 22: ...he input signal by moving the JOG button in the Function Key Guide screen A message will appear on the top left corner of the screen if the input signal has been changed Selects by moving the JOG butt...

Page 23: ...aving Non signal mode UP Source Change Down PRESS ENTER for 2 seconds Power Off JOG Button Action UP DOWN Move the option LEFT Exit the Main menu Close Sublist without saving value Value decreases in...

Page 24: ...t notice to improve quality Port About ports Connect to a source device using an HDMI cable HDMI 1 support 3840 x 2160 30 Hz HDMI 2 support 3840 x 2160 60 Hz Connects to a PC using a DP cable Connect...

Page 25: ...at the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Place a soft cloth over the table to protect the product and place the product onto the cloth...

Page 26: ...faces downwards To disassemble the stand from the monitor make sure to press the lower part of the monitor with one hand and pull and sway sideways the stand with the other hand as shown in the pictu...

Page 27: ...ot use screws that do not comply with the VESA standards Do not attach the wall mount kit or desktop stand using excessive force The product may get damaged or fall and cause personal injury Samsung s...

Page 28: ...theft locking device for details The lock device is sold separately The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality T...

Page 29: ...g parts may differ in different products If you don t use the cable that came with the components of the monitor the monitor may not support the best resolution 2 2 1 Connection Using the HDMI Cable D...

Page 30: ...Samsung the image quality may be degraded 2 2 2 Connection Using an DP Cable Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecti...

Page 31: ...t the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable 1 Connect an audio output device such as headphones to port on the produ...

Page 32: ...on the rear of the product Plug in the power cable to the power socket The input voltage is switched automatically Power connection using detachable DC power adapter Connect the power cable to the DC...

Page 33: ...33 Connecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the sound settings on Windows Control Panel Audio Speaker Speaker Setup 1 3 2 4...

Page 34: ...product If the file provided is faulty visit the Samsung homepage http www samsung com and download the file 1 Insert the user manual CD provided with the product into the CD ROM drive 2 Click Windows...

Page 35: ...tting 1 Press the JOG button to display the language settings menu 2 To hide the message move to Close with the JOG button Next press the JOG button If the optimum resolution is not selected the messa...

Page 36: ...re controlling the JOG button UP DOWN and press the JOG button 3 Move to Bright controlling the JOG button UP DOWN and press the JOG button The following screen will appear Custom Customize the contra...

Page 37: ...the surroundings are dark This will save power and reduce eye fatigue Custom Select this mode when you want to adjust the image according to your preferences 4 Move to the desired option controlling t...

Page 38: ...lling the JOG button UP DOWN and press the JOG button 3 Move to Brightness controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Adjust the Brightness controll...

Page 39: ...ove to Picture controlling the JOG button UP DOWN and press the JOG button 3 Move to Contrast controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Adjust the...

Page 40: ...G button UP DOWN and press the JOG button 3 Move to Sharpness controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Adjust the Sharpness controlling the JOG bu...

Page 41: ...ng screen will appear Red Adjust the red saturation level Values closer to 100 mean greater intensity for the color Green Adjust the green saturation level Values closer to 100 mean greater intensity...

Page 42: ...or temperature to be warmer than Warm 1 Custom Customize the color tone When the external input is connected through HDMI DP and PC AV Mode is set to AV Color Tone has four color temperature settings...

Page 43: ...ghtness and tint to suit your preferences 3 6 1 Configuring SAMSUNG MAGIC Angle 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to Picture con...

Page 44: ...Select this option to view from either side of the product Group View Select this option for more than one viewer to view from places and Custom Lean Back Mode 1 will be applied by default if Custom...

Page 45: ...ng the JOG button UP DOWN and press the JOG button The following screen will appear Normal Select this mode when there is no contrast ratio degradation Low Select this mode to reduce the black level a...

Page 46: ...ndards 3 8 1 Configuring Eye Saver Mode 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to Picture controlling the JOG button UP DOWN and pres...

Page 47: ...Move to Game Mode controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to the desired option controlling the JOG button UP DOWN and press the JOG button...

Page 48: ...on UP DOWN and press the JOG button 3 Move to Response Time controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to the desired option controlling the JO...

Page 49: ...icture Size controlling the JOG button UP DOWN and press the JOG button The following screen will appear Auto Display the picture according to the aspect ratio of the input source Wide Display the pic...

Page 50: ...80p 576p 720p or 1080p and monitor can display normally Not every model can support all of these signals This can only be set when the external input is connected through HDMI DP and PC AV Mode is set...

Page 51: ...the JOG button UP DOWN and press the JOG button 3 Move to Screen Adjustment controlling the JOG button UP DOWN and press the JOG button 4 Move to the H Position or V Position controlling the JOG butto...

Page 52: ...or appear after a delay when you enable or disable the PIP PBP function or when you change the screen size with the PIP PBP function activated This can typically arise when a PC and a monitor are conn...

Page 53: ...the PIP PBP controlling the JOG button UP DOWN and press the JOG button 3 Move to the PIP PBP Mode controlling the JOG button UP DOWN and press the JOG button The following screen will appear Off On...

Page 54: ...and right sides of the screen is 1920 x 2160 width x height Select the icon image if you want to use PIP mode where the optimum resolution for the sub screen is 720 x 480 width x height Select the ic...

Page 55: ...ess the JOG button 3 Move to the Position controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to the desired option controlling the JOG button UP DOWN a...

Page 56: ...ton The following screen will appear The white area of the icon means that the Sound Source comes from the main screen sub screen or the left right screen 4 Move to the desired option controlling the...

Page 57: ...DMI 2 DisplayPort 4 Move to the desired option controlling the JOG button UP DOWN and press the JOG button 5 The selected option will be applied The input source for the main screen changes With the e...

Page 58: ...JOG button LEFT RIGHT to select Apply and then press the JOG button Pressing the JOG button after selecting Cancel will cancel Source configuration and revert back to the PIP PBP control menu The inp...

Page 59: ...and press the JOG button 3 In PIP mode Size move the JOG button UP DOWN to select Picture Size and then press the JOG button The following screen will appear Auto Display the picture according to the...

Page 60: ...ging the screen size is available when the following conditions are satisfied A digital output device is connected using the HDMI DP cable The input signal is 480p 576p 720p or 1080p and monitor can d...

Page 61: ...ove the JOG button UP DOWN to select Picture Size and then press the JOG button The following screen will appear Auto Display the picture according to the aspect ratio of the each screen input source...

Page 62: ...supported depending on the ports provided with the product Changing the screen size is available when the following conditions are satisfied A digital output device is connected using the HDMI DP cabl...

Page 63: ...Move to the PIP PBP controlling the JOG button UP DOWN and press the JOG button 3 In PIP mode Size move the JOG button UP DOWN to select Contrast and then press the JOG button The following screen wi...

Page 64: ...PBP controlling the JOG button UP DOWN and press the JOG button 3 In PBP mode Size move the JOG button UP DOWN to select Contrast and then press the JOG button The following screen will appear 4 Adju...

Page 65: ...utton UP Next press the JOG button 2 Move to OnScreen Display controlling the JOG button UP DOWN and press the JOG button 3 Move to Transparency controlling the JOG button UP DOWN and press the JOG bu...

Page 66: ...the JOG button UP Next press the JOG button 2 Move to OnScreen Display controlling the JOG button UP DOWN and press the JOG button 3 Move to Language controlling the JOG button UP DOWN and press the...

Page 67: ...oving the JOG button UP Next press the JOG button 2 Move to OnScreen Display controlling the JOG button UP DOWN and press the JOG button 3 Move to Display Time controlling the JOG button UP DOWN and p...

Page 68: ...or may decrease if FreeSync is enabled 6 1 1 Configuring FreeSync 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to System controlling the JO...

Page 69: ...e rate during the game may fluctuate depending on the resolution A higher resolution generally decreases the response rate If the FreeSync function is enabled the screen can flicker depending on the g...

Page 70: ...70 Setup and Reset 6 6 Setup and Reset Point the right mouse button select the AMD Catalyst Control Center...

Page 71: ...co Saving Plus controlling the JOG button UP DOWN and press the JOG button The following screen will appear Off Deactivate the Eco Saving Plus function Auto The power consumption will automatically be...

Page 72: ...ng the JOG button UP DOWN and press the JOG button The following screen will appear Off Deactivate the off timer so that the product does not power off automatically On Activate the off timer so that...

Page 73: ...n Off After controlling the JOG button LEFT RIGHT 6 The selected option will be applied The off timer can be set within a range of 1 to 23 hours The product will automatically power off after the spec...

Page 74: ...n UP Next press the JOG button 2 Move to System controlling the JOG button UP DOWN and press the JOG button 3 Move to PC AV Mode controlling the JOG button UP DOWN and press the JOG button 4 Move to t...

Page 75: ...0 x 1440 due to the limitations in HBR1 transmission speeds 6 5 1 Configuring DisplayPort Ver 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move...

Page 76: ...s the JOG button 3 Move to Source Detection controlling the JOG button UP DOWN and press the JOG button The following screen will appear Auto The input source is automatically recognized Manual Manual...

Page 77: ...the JOG button UP DOWN and press the JOG button The following screen will appear Acceleration 1 sec or 2 sec can be selected If No Repeat is selected a command responds only once when a button is pres...

Page 78: ...ling the JOG button UP DOWN and press the JOG button 3 Move to Power LED On controlling the JOG button UP DOWN and press the JOG button The following screen will appear Working The power LED is on whe...

Page 79: ...the JOG button UP DOWN and press the JOG button 3 Move to Reset All controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to the desired option controlli...

Page 80: ...lect by moving the JOG button UP Next press the JOG button 2 Move to Information controlling the JOG button UP DOWN and press the JOG button The following screen will appear PBP PIP Information Pictur...

Page 81: ...Saver Mode is enabled Contrast This option is not available when Bright is in Cinema or Dynamic Contrast mode This menu is not available when Game Mode is enabled This menu is not available when PIP P...

Page 82: ...turns on or power saving mode activates If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headph...

Page 83: ...ructions given on the screen to proceed with installation The software may not work properly if you do not restart the computer after the installation The Easy Setting Box icon may not appear dependin...

Page 84: ...re 8 8 Installing the Software 8 1 2 Removing the Software Click Start select Settings Control Panel and then double click Add or Remove Programs Select Easy Setting Box from the program list and clic...

Page 85: ...agnosis test 1 Power off both the PC and product 2 Disconnect the cables from the product 3 Power on the product 4 If the message Check Signal Cable appears the product is working normally If the scre...

Page 86: ...product Refer to 2 2 Connecting and Using a PC The screen appears unstable and shaky Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible wit...

Page 87: ...formance The product is safe to use Issues Solutions There is no sound Check the connection of the audio cable or adjust the volume Check the volume The volume is too low Adjust the volume If the volu...

Page 88: ...anel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor and adjust Refresh rate under Monitor settings Windows 7 Go to Control Panel Appearance and Personalizati...

Page 89: ...display settings and adjust the resolution How do I set power saving mode Windows XP Set power saving mode in Control Panel Appearance and Themes Display Screen Saver Settings Power options or BIOS S...

Page 90: ...l at the back of the product as the standard voltage can vary in different countries Dimensions W x H x D Weight Without Stand 660 9 x 381 3 x 73 5 mm 26 0 x 15 0 x 2 9 Inches 561 1 x 333 0 x 62 8 mm...

Page 91: ...t affect product performance The above specifications are subject to change without notice to improve quality This device is a Class B digital apparatus Europe only To access energy labelling informat...

Page 92: ...ions or when settings are changed ENERGY STAR is a US registered mark of the United States Environmental Protection Agency Energy Star power is measured with the test method in the current Energy Star...

Page 93: ...ou exchange it with the LCD monitor If a signal that belongs to the following standard signal modes is transmitted from your PC the screen will automatically be adjusted If the signal transmitted from...

Page 94: ...x 600 46 875 75 000 49 500 MAC 832 x 624 49 726 74 551 57 284 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75...

Page 95: ...600 46 875 75 000 49 500 MAC 832 x 624 49 726 74 551 57 284 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 00...

Page 96: ...1 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 MAC 832 x 624 49 726 74 551 57 284 VESA 1024 x 768...

Page 97: ...same picture dozens of times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate and is indicated in Hz Some resolutions listed in the tab...

Page 98: ...If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additi...

Page 99: ...the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resourc...

Page 100: ...an image although the refreshing is invisible to the naked eye The number of screen refreshes is called scanning rate and is measured in Hz A scanning rate of 60Hz means that the screen refreshes 60...

Page 101: ...ame time E g A resolution of 1920 x 1080 consists of 1920 horizontal pixels horizontal resolution and 1080 vertical lines vertical resolution E g A resolution of 1920 x 1200 consists of 1920 horizonta...

Page 102: ...46 F FreeSync 68 G Game Mode 47 General 90 H HDMI Black Level 45 I INFORMATION 80 Installation 25 K Key Repeat Time 77 L Language 66 O Off Timer 72 P Parts 20 Picture Size 49 Power LED On 78 PowerSav...

Page 103: ...Index Index 103 Standard Signal Mode Table 93 T Terminology 100 Transparency 65...

Search results

Summary of Contents for LU28E570DS

Reviews:

Related manuals for LU28E570DS

Brands by name

Popular brands

Samsung LU28E570DS, User Manual

Search results

Summary of Contents for LU28E570DS

Reviews:

Related manuals for LU28E570DS

Brands by name

Popular brands