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If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call your nearest Samsung service center.
Identifying Problems
C h a p t e r S i x
T
R O U B L E S H O O T I N G
Problem
Poor picture
Poor sound quality.
No picture or sound.
No sound or sound is too low
at maximum volume.
No color, wrong colors or tints.
Picture rolls vertically.
The TV operates erratically.
The TV won’t turn on.
Blurred or snowy picture,
distorted sound.
Remote control malfunctions
“Check Signal Cable”
message.
Possible Solution
Try another channel.
Adjust the antenna.
Check all wire connections.
Try another channel.
Adjust the antenna.
Try another channel.
Press the TV/VIDEO button.
Make sure the TV is plugged in.
Check the antenna connections.
First, check the volume of units connected to your TV
(digital broadcasting receiver, DTV, DVD, cable
broadcasting receiver, VCR, etc.). Then, adjust the TV
volume accordingly.
Make sure the program is broadcast in color.
Adjust the picture settings.
If the set is moved or turned in a different direction, the
power should be OFF for at least 30 minutes. Adjust
the antenna.
Check all wire connections.
Unplug the TV for 30 seconds, then try operating it
again.
Make sure the wall outlet is working.
Check the direction, location and connections of
your antenna.
This interference is often due to the use of an
indoor antenna.
Replace the remote control batteries.
Clean the upper edge of the remote control
(transmission window).
Check the battery terminals.
Ensure that the signal cable is firmly connected to the
PC sources.
Ensure that the PC sources are turned on.
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