Samsung LS32AM700URXEN User Manual Download Page 36

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About the Samsung Smart Remote

Learn about the buttons on the Samsung Smart Remote.

Summary of Contents for LS32AM700URXEN

Page 1: ...at the product has no defect i e where the user manual has not been read b You bring the unit to a repair centre but it is found that the product has no defect i e where the user manual has not been read You will be informed of the administration fee amount before a technician visits Samsung Samsung owns the copyright for this manual Use or reproduction of this manual in parts or entirety without ...

Page 2: ...roduct with a Keyboard Mouse or Gamepad 41 Connecting a USB keyboard mouse or gamepad 41 Connecting a Bluetooth keyboard mouse or gamepad 42 Using the keyboard and mouse 43 Setting up the input devices Entering Text using the On Screen Virtual Keyboard Before Using the Product Safety Precautions 6 Electricity and Safety 7 Installation 8 Operation Cleaning Correct posture to use the product Prepara...

Page 3: ...ons and functions available while playing multimedia content 69 Using Bixby Picture and Sound Adjusting the Picture Quality 74 Choosing a picture mode 74 Setting a Eye Care 75 Configuring advanced picture settings Setting the Viewing Environment for External Devices 76 Using Input Signal Plus 76 Using HDMI Black Level Changing the Picture Size and Position 77 Changing the picture size settings 77 ...

Page 4: ...the hearing impaired 89 Configuring the repeat settings for remote control buttons 90 Using Voice Assistants on the product Using Other Functions 91 Changing the menu language 91 Setting up a password 91 Selecting Usage or Retail Mode 92 Managing External Devices 92 Using AirPlay 92 Restoring the product to the factory settings Precautions and Notes Read Before Using Apps Read Before Using the Int...

Page 5: ...rol Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing product operational issues Getting Support 126 Getting support through Remote Management 126 Finding the contact information for service Q A Specifications General Appendix Responsibility for the Pay Service Cost to Customers 130 Not a product defect 130 A Product damage caused by customer s fault 131 Others Licences WEEE 1...

Page 6: ... this product has included important literature concerning operation and maintenance DC voltage Rated voltage marked with this symbol is DC voltage Class II product This symbol indicates that a safety connection to electrical earth ground is not required If this symbol is not present on a product with a mains lead the product MUST have a reliable connection to protective earth ground Caution Consu...

Page 7: ...TTES ON TOP OF THE PRODUCT DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES Keep the plastic packaging out of the reach of children Children may suffocate Do not install the product on an unstable orvibrating surface insecure shelf sloped surface etc The product may fall and become damaged and or cause an injury Using the product in an area with excess vibration may damage the product or cause a fire ...

Page 8: ... Samsung Customer Service Centre if you want to install the product at such a place Before assembling the product place the product down on a flat and stable surface so that the screen is facing downwards Operation Warning There is a high voltage inside the product Never disassemble repair or modify the product yourself Contact Samsung Customer Service Centre for repairs To move the product first ...

Page 9: ... etc into the product via the vent or input output ports etc Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product Then contact Samsung Customer Service Centre Do not place objects containing liquid vases pots bottles etc or metallic objects on top of the product Be sure to power off the product and disconnect the power cord ...

Page 10: ...h glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product Service fee will be charged Do not press the product screen with hands or other objects There is a risk of damaging the screen Exercise care when cleaning as the panel and exterior of advanced LCD...

Page 11: ...n front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and level with the back of your hands Keep your elbows at about a right angle Adjust the height of the product so you can keep your knees bent at 90 degrees or more your heels attached to the floor and your arms lower than your heart Do the Eye excercises or blink freq...

Page 12: ...ction shown in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base 3 3 4 4 Place a soft cloth over the table to protect the product and place the product onto the cloth so that the front of the product is facing downwards Push the assembled stand into the main body in the direction of the arrow as shown in the figure Tightly ...

Page 13: ...bottom of the stand base Fasten the large screw in the middle for assembly As shown in the figure remove the product and foam cushion and then place the product on the table with its front side facing the floor 3 4 4 5 Push the assembled stand into the main body in the direction of the arrow as shown in the figure Tightly fasten the connecting screw at the bottom of the main body Stand assembly is...

Page 14: ...n the connecting screw at the bottom of the stand base Push the assembled stand into the main body in the direction of the arrow as shown in the figure Tightly fasten the connecting screw at the bottom of the main body 4 5 4 6 Stand up the monitor as shown in the figure Hold the lower corners or edges of the product when moving it Do not directly apply pressure on the screen Do not hold the screen...

Page 15: ...e product upside down only by the stand Do not press down on the product There is a risk of damaging the product S27AM50 S32AM50 S32AM70 Hold the lower corners or edges of the product when moving it Do not directly apply pressure on the screen Do not hold the screen when moving the product Do not hold the product upside down only by the stand Do not press down on the product There is a risk of dam...

Page 16: ...temperature rise may cause fire and damage the product Maintain enough space around the product as shown in the diagram when installing the product The exterior may differ depending on the product S24AM50 10 cm 10 cm 10 cm 10 cm 10 cm S27AM50 S32AM50 S32AM70 10 cm 10 cm 10 cm 10 cm 10 cm S43AM70 10 cm 10 cm 10 cm 10 cm 10 cm ...

Page 17: ...is shown Specifications are subject to change without notice to improve quality S24AM50 S27AM50 S32AM50 S32AM70 4 0 2 0 18 0 2 0 2 0 2 0 22 0 2 0 S43AM70 2 0 2 0 20 0 2 0 2 0 1 0 2 0 1 0 The product tilt can be adjusted Hold the lower part of the product and adjust the tilt carefully ...

Page 18: ...locking device S24AM50 S27AM50 S32AM50 S32AM70 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the manuals provided with your a...

Page 19: ... the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a non VESA or non specified wall mount is used or the consumer fails to follow the p...

Page 20: ... indicator The LED turns on when the product is turned off The LED blinks when the product enters the standby mode When 60 seconds elapses with no signal the product enters the standby mode In standby mode the screen turns on again when any signal is input or any button is pressed on the remote control The colour and shape of parts may differ from what is shown The screen may dim if the protective...

Page 21: ... parts may differ from what is shown Specifications are subject to change without notice to improve quality Refer to the actual product S24AM50 Port Description Connects to a source device using an HDMI cable or HDMI DVI cable Connect to a USB device Connects to the AC DC adapter For more information about connection to an external device refer to Source Connection Guide ...

Page 22: ...Type C cable When connecting a USB Type C source device make sure to use the USB Type C 3 1 Gen2 10G cable so that the screen is displayed properly Lowerversion cables are not support video input function Displayport ALT The USB Type C port can be connected to a notebook or mobile device for charging This function is available only in M7 series Connect the power cord for product For more informati...

Page 23: ...able When connecting a USB Type C source device make sure to use the USB Type C 3 1 Gen2 10G cable so that the screen is displayed properly Lowerversion cables are not support video input function Displayport ALT The USB Type C port can be connected to a notebook or mobile device for charging This function is available only in M7 series Connect the power cord for product For more information about...

Page 24: ...Cables S24AM50 1 1 2 Tilt the display as shown in the figure Connect the corresponding cables 3 Put both cables in the cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in the figure Assembly is complete ...

Page 25: ...ull the right side of the HOLDER STAND CABLE to remove from the stand The right side of the cable can be damaged when pulled forcibly 1 3 Put both cables in the cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in the figure Assembly is complete ...

Page 26: ...ight side of the HOLDER STAND CABLE to remove from the stand The right side of the cable can be damaged when pulled forcibly 1 3 Put both cables in the cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in the figure Assembly is complete ...

Page 27: ...orted by some models Check the HDMI port name of the purchased product s model Video Device HDMI HDMI Troubleshooting Smartphone Screen Sharing Smart View SmartThings Apple AirPlay Tap View Samsung DeX PC HDMI USB C Screen Sharing Wireless Apple AirPlay HDMI Troubleshooting Input Device Remote control Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI HDMI Troubleshooting External Stora...

Page 28: ...nd security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information The image on your product may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If yourwireless access point has a W...

Page 29: ...le You can turn on the product using a mobile device connected to the same network as the product This function is available with a mobile device connected to the product through the SmartThings app or the Apple AirPlay function Changing the name of the product Settings General System Manager Device Name You can change the name of the product on the network Select User Input at the bottom of the l...

Page 30: ... 1 or higher 1 Enable Tap View on your mobile device For more information about configuration refer to Enabling the Tap View below for how to set 2 Turn on the screen of your mobile device 3 Tap your mobile device on the product The product screen switches to mobile device s screen 4 Watch mobile device s screen on the product screen This function enables mirroring Smart View by detecting vibratio...

Page 31: ...ion may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to the Home Screen Sources Sources Edit Add to Home The image on your product may differ from the image above depending on the model and geographical area 1 Move the focus to a connected external device ...

Page 32: ...Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information refer to Connection Guide Samsung TV Plus While the product is connected to the Internet you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the product provides the daily programme schedule...

Page 33: ... error Some HDMI cables and devices may not be compatible with the product due to different HDMI specifications This product does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or Disp...

Page 34: ...be supported due to the network s configuration quality or functionality for example if the network has an NAS Network Attached Storage device Connection notes for mobile devices To use the Smart View function the mobile device must support a mirroring function such as Screen Mirroring or Smart View To check whetheryour mobile device supports the mirroring function refer to the mobile device s use...

Page 35: ...pherals You can control product operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote MIC LED MIC LED ...

Page 36: ... 36 About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote ...

Page 37: ...e you press this button the coloured buttons window and the virtual numeric pad are displayed alternately Use this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a...

Page 38: ...button When pressed for1 second or more the Channel List screen appears Press and hold the button up or down to quickly change the channel Launch app button Launch the app indicated by the button This function may not be supported depending on the model or geographical area In standby mode press any button on the remote control to turn on the screen The functions related to the broadcast and chann...

Page 39: ...matically If the Samsung Smart Remote does not pair to the product automatically point it at the front of the product and then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differwith the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote S24AM5...

Page 40: ...g your product remote and control the device The connecting process can take up to 2 minutes to complete Read before connecting an Anynet HDMI CEC device Anynet HDMI CEC enabled devices must be connected to the product with an HDMI cable Note that some HDMI cables may not support Anynet HDMI CEC Anynet cannot be used to control external devices that do not support HDMI CEC The product remote contr...

Page 41: ... app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the product and then select Refresh Th...

Page 42: ... F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displa...

Page 43: ... Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your product Recommended text Options Predict Next Character The image on your product may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays rel...

Page 44: ...g currently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a character on the virtual keyboard the next characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one ...

Page 45: ...res may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Te...

Page 46: ...an select the picture mode that provides the best viewing experience To change the picture mode press the Select button To make fine adjustments press the up directional button and then select Picture Setup Sound Mode You can select a sound mode to optimise your listening experience To change the sound mode press the Select button To make fine adjustments press the up directional button and then s...

Page 47: ...g for Multiple displays may need to be adjusted Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation Caption You can watch broadcasts with captions To activate or deactivate the Caption function press the Select button To run Accessibility Shortcuts press the up directional button and then select Accessibility Shortcuts This function may not be supported depending on the mo...

Page 48: ...aphical area Device Care You can run Device Care to diagnose and optimise your product Device Care can also check and optimise the product s storage If any problem is found the product can call for technical support All Settings Display the Settings menu This function may not be supported depending on the model or geographical area 2 Search You can search for channels programmes movie titles and a...

Page 49: ...on You can view a list of notifications for all events that occur on your product A notification appears on the screen when it is time to broadcast a scheduled programme orwhen an event occurs on a registered device If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are available Delete All You can delete al...

Page 50: ...ectional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 7 Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remote control and then select Remove in option menu The selected app i...

Page 51: ... If Autorun Last App is set to on the last used app is automatically run when you turn on the product You can turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Resetting Smart Hub Settings Support Device Care Self Diagnos...

Page 52: ...rivacy Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the product and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account You can also crea...

Page 53: ...your account automatically wheneveryou turn on the product click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the product settings to your Samsung Cloud storage When resetting or replacing the product you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Inte...

Page 54: ...ing on the model and geographical area Connecting a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must enter the IP address of the remote PC or select a saved profile Enter a correct username and password and select a correct protocol If there is any compu...

Page 55: ...e My Computer icon on Desktop orWindows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Assistance connections to this computer Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the Screen Sharing and Remote Login check box 3 Run the resolution changing app downloa...

Page 56: ...k properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the product and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports port forwarding When the company provides addi...

Page 57: ...ccess must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Shar...

Page 58: ... Connection Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Office 365 You can read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmar...

Page 59: ...Internet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your product However the log in to Remote Access Pass may not work depending on the site policy To securely access the cloud service ...

Page 60: ...nstalled The default apps may differ depending on the geographical area Editor s Choice Apps Most Popular The image on your product may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to d...

Page 61: ...l some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the product If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another product Launching an app You can run the app desired from Downloaded App The icons below appearwithin the selected app...

Page 62: ...pp 1 Select an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home ...

Page 63: ... Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 Automaticall...

Page 64: ...ntent saved on storage devices such as USB devices mobile devices and cameras on the product You cannot play media content if the content or the storage device is not supported by the product For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the followin...

Page 65: ...tion problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 When a pop up message appears on the screen select Browse to easily move to the list of multimedia content stored on the device If a USB device that contains the content you want to play is already connected to the product select the USB device in the Source screen 3 Se...

Page 66: ...epending on the model or geographical area The available buttons and functions may differwith the content you are viewing or playing Pause Play Pauses or plays the multimedia content Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the left or right directional button in the playback control bar to move backward or forward by1...

Page 67: ...he following functions when the video is paused Note that with the video paused the product does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button Repeat Plays the current multi...

Page 68: ...lies transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the product displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can...

Page 69: ...t signed in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixbywith voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the product screen is activated in List...

Page 70: ...msung Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen ...

Page 71: ...e to sign in These functions can be set in BixbyVoice settings Settings General Voice BixbyVoice settings 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in BixbyVoice settings Settings General Voice BixbyVoice settings Language You...

Page 72: ...ing on the model or geographical area Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services About BixbyVoice Displays the detailed terms and conditions 4 Recommended commands Displays recommended commands you can u...

Page 73: ...equently if a word or sentence contains numeric values or symbols the function may not operate properly Searched results may not provide complete results You may be required to pay for some apps Consequently you may encounter a service application or contract To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use yourvo...

Page 74: ...ngs Picture Picture Mode You can select the Picture Mode that provides the best viewing experience Available Picture Mode may differ depending on the external device Dynamic Makes the picture brighter and clearer in bright viewing environments Standard Is the default mode suitable for general viewing environments Natural Movie FILMMAKER MODE Setting a Eye Care Settings Picture Eye Care Adaptive Pi...

Page 75: ...ure to set the brightness to 25 or higher Contrast Sharpness Color Tint G R Apply Picture Settings Picture Clarity Settings When LED Clear Motion is set to On the screen appears darker than when it is Off This function may not be supported depending on the model Contrast Enhancer Film Mode This function is only available when the input signal is product AV Component 480i 1080i or HDMI 1080i Color ...

Page 76: ...s only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information refer to Supported Resolutions for UHD Input Signals This function may not be supported depending on the model or geographical area Using HDMI Black Level Settings General External Device Manager HDMI Black Le...

Page 77: ...ing Supported picture sizes differwith the input signal For more information refer to Picture sizes and input signals Filling the picture in the screen Settings Picture Picture Size Settings Fit to Screen This function may not be supported depending on the Picture Size setting Adjusting the picture position Settings Picture Picture Size Settings Zoom and Position This function is available only if...

Page 78: ...ing advanced sound settings Settings Sound Expert Settings You can personalise the sound quality by adjusting the following settings Balance Equalizer This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device Digital Output Audio Format Select the digital...

Page 79: ... the audio device connected via HDMI ARC supports Dolby Atmos The product screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Reset Sound ...

Page 80: ...es to the product They must be paired using the product s Bluetooth function Refer to the user manual foryour audio device such as Bluetooth speaker sound bar and headphones for detailed connection and usage If the product fails to find a Bluetooth audio device place the device closer to the product and then select Refresh When you turn on a paired Bluetooth audio device the product detects it aut...

Page 81: ...e surround sound configurations with orwithout a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the product Surround sound configurations wit...

Page 82: ... cases The power cable is disconnected and then connected The Clock Mode is changed from Auto to Manual The product is not connected to the Internet Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time DST and your local time zone Time Zone Selects your time zone This function is only available when the Clock Mode...

Page 83: ... sleep timer for up to 180 minutes afterwhich it will turn off the product This function may not be supported in some viewing modes Turning off the product using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the product automatically at a specific time Off Timer is only available if the Clock has been set To use this function first set the Clock Set...

Page 84: ... level of the product according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness Minimum Brightness When Ambient Light Detection is turned on you can manually adjust the minimum brightness of the product screen This fun...

Page 85: ...ice to the product to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the product will not be able to locate the update package Updating the product automatically Settings Support Software Update Auto Update If the product is connected to the Internet you can have the produ...

Page 86: ...ibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the product provides voice gu...

Page 87: ...menus to opaque automatically so that text can be more easily read If High Contrast is on some Accessibility menus are not available Enabling audio for the video description function Settings General Accessibility Video Description You can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is only available with broadcasts that provid...

Page 88: ...he caption language Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in when a signal is supplied from an external device to the product Depending on the broadcast signal the analogue caption function may or may not work with digital channels Default Service1 Service6 CC1 CC4 Text1 Text4 Works with digital channels These functions may not be availab...

Page 89: ...ay not be supported depending on the model When you connect the Bluetooth headphone to the product Multi output Audio is activated For more information refer to Listening to the product through Bluetooth devices Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings You can configure the operation speed of the remote control buttons ...

Page 90: ...hical area Voice Assistant only supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Google Assistant To use the Voice Assistant follow the instructions on the product screen to enable the selected Voice Assistant To change the settings for ...

Page 91: ...ress the following buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail Mode Settings General System Manager Usage Mode You can set the product for retail environments by setting Usage Mode to Retail Mode For all other uses select Home Mode Use Retail Mode only in a store ...

Page 92: ...ternal device such as a mobile device or tablet attempts to connect to the product Device List Manage a list of external devices registered to the product Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone iPad or Mac on the product screen This function may not be supported depending on the model Restoring the product to the factory settings ...

Page 93: ...he service provider for any reason Application services may be provided in English only and available content may differwith the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this o...

Page 94: ... may be delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concu...

Page 95: ...have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The product only supports the following wireless network security protocols The product cannot connect to non certified wireless access point Authentication M...

Page 96: ... The product may not be able to recognise a USB device or read the files on the device if it is connected with a USB extension cable Do not disconnect USB devices while they are transferring files Certain digital cameras and audio devices may not be compatible with the product The product supports the FAT exFAT and NTFS file systems In the media contents list the product can display up to 1 000 fi...

Page 97: ... sub Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 ...

Page 98: ...ats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AI...

Page 99: ... 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 ...

Page 100: ...ot be compatible with the product HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 1 product does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio ...

Page 101: ...16 9 Standard Custom USB Type C 720p 16 9 Standard Custom 4 3 Screen Size USB Type C 1080p 60 Hz 16 9 Standard Custom 4 3 Screen Size USB Type C 3840 x 1600p 60 Hz 21 9 Wide Screen ultrawide game view in Game Mode USB Type C 3840 x 2160p 60 Hz 16 9 Standard Custom This input signal is supported by M7 series This input signal is supported by M5 series The input ports for external devices may differ...

Page 102: ...model Refer to the lock s user manual for more information This function may not be supported depending on the model or geographical area Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals Resolution 3840 x 2160p This function is supported by M7 series If Input Signal Plus is set to Off Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 Y...

Page 103: ...x 2160 at 60 Hz with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off VESA DMT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical Port HDMI USB Type C 640 x 480 60 Hz 31 469 59 940 25 175 O O 640 x 480 73 Hz 37 861 72 809 31 500 O O 640 x 480 75 Hz ...

Page 104: ...Hz Polarity horizontal vertical Port HDMI USB Type C 1366 x 768 60 Hz 47 720 59 799 84 750 O 1440 x 900 60 Hz 55 935 59 887 106 500 O O 1600 x 900 60 Hz 60 000 60 000 108 000 O O 1680 x 1050 60 Hz 65 290 59 954 146 250 O O 1920 x 1080 60 Hz 67 500 60 000 148 500 O O This input signal is supported by M5 series ...

Page 105: ...ESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical Port HDMI USB Type C 2560 x 1440 60 Hz 88 787 59 951 241 500 O O ...

Page 106: ...00 74 250 O O 1280 x 720 60 Hz 45 000 60 000 74 250 O 1920 x 1080i 50 Hz 28 125 50 000 74 250 O 1920 x 1080i 60 Hz 33 750 60 000 74 250 O 1920 x 1080 24 Hz 27 000 24 000 74 250 O 1920 x 1080 25 Hz 28 125 25 000 74 250 O 1920 x 1080 30 Hz 33 750 30 000 74 250 O 1920 x 1080 50 Hz 56 250 50 000 148 500 O O 1920 x 1080 60 Hz 67 500 60 000 148 500 O O 3840 x 2160 24 Hz 54 000 24 000 297 000 O 3840 x 21...

Page 107: ...ort Play Ready 3 0 Digital Rights Management for protected HDR content Use graphic cards listed below for HDR10 NVIDIA GeForce 1000 series or higher AMD Radeon RX 400 series or higher Intel UHD Graphics 600 series or higher Graphic cards that support hardware accelerated 10 bit video decoding for HDR video codecs are recommended ...

Page 108: ...he environment Lip sync errors may occur The product and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the product When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioni...

Page 109: ...cut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Windows 8 32Bit 64Bit Windows 8 1 32Bit 64Bit Windows 10 32Bit 64Bit At least 32MB of memory At least 60MB of free space on the hard disk driv...

Page 110: ...s The problem Try this Flickering and Dimming If your product is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Ambient Light Detection Power Saving Mode Motion Lighting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Settings General Eco Solution Motion Lighting Se...

Page 111: ...ter a specified period of time Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled see if Auto Power Off Off Timer or Standby Mode Timer has been enabled and disable it Settings General Eco Solution Auto Power Off Settings General System Manager Time Off Timer Settings General System Manager Time Standby Mode Timer Problems Powering On If you are having problem...

Page 112: ...ar on the product screen Turn off the Caption function in Caption Settings Settings General Accessibility Caption Settings Caption The HDR of the connected external device turns off Expand the reception range of the corresponding HDMI input signal in Input Signal Plus Settings General External Device Manager Input Signal Plus If an input source is connected to the USB Type C port the HDR function ...

Page 113: ...equired change the settings referring to Standard Signal Mode Table in this manual and the Information menu on the product There is no image on the screen and the power LED blinks every 0 5 to 1 second The product is operating in standby mode Press any key on the keyboard or move the mouse to return to normal operating mode Text is blurry If using a Windows OS e g Windows 7 Windows 8 Windows 8 1 o...

Page 114: ...t If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your product is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector If your product has a headphone jack make sure there is nothing plugged into it Reboot the co...

Page 115: ...layed through the AV receiver Check the A V receiver s power supply and its settings The sound is not heard clearly Change to an appropriate sound mode Settings Sound Sound Mode This function may not be supported depending on the model The volume of the external device cannot be adjusted Check the cable connection between the product and the external device When connecting an external speaker such...

Page 116: ...ess Confirm that the product and your PC are connected to the same network To wirelessly connect the product to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the product has difficulties connecting to your PC or mobile device due to surrounding radio interf...

Page 117: ...d Before Connecting a Computer Supported Resolutions A beeping sound is heard when my PC is booting If a beeping sound is heard when your PC is booting have your PC serviced A special key on the keyboard or mouse is entered automatically If the product is connected to a USB Type C port and then a keyboard or mouse is connected to the USB port of the product it may cause malfunction due to USB pack...

Page 118: ...ight be a problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ...

Page 119: ...k the cable connections of the Anynet device Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General External Device Manager Anynet HDMI CEC I want to exit Anynet It is inconvenient to turn on other devices because the product also turns on It is inconvenient because the connected devices e g set top box turn off together To turn off the Anynet function of a device con...

Page 120: ...e remote control isn t working these steps may help resolve the problem The problem Try this The remote control does not work The connection between the remote control and the product may be lost Point the Samsung Smart Remote at the front of the product and then press and hold the and buttons simultaneously for 3 seconds or more Also if the remote control is not working or slow the batteries migh...

Page 121: ... quality may be poor The services of your application are not provided by the product but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occurwith unsupported files or high bitrate files Mos...

Page 122: ... need to be within 10 feet 3 4 m of your product Please look at your product screen and speak Turn on the Voice Wake up function Explore Now Settings Voice Wake up Voice recognition does not work with the Samsung Smart Remote unlike other features There is no response even if the voice entry button is pressed The connection between the remote control and the product may be lost Try pairing the rem...

Page 123: ...nd will dissipate over time The product is tilted to the side Remove the base stand from the product and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that the stand is assembled correctly The settings are lost after 5 minutes or every time the product is turned off If Usage Mode is set to Retail Mode the product s audio and video settings are automatica...

Page 124: ... cause for an exchange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the product is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The product narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibil...

Page 125: ...rt Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service acco...

Page 126: ...on and off This function requires an Internet connection Finding the contact information for service Settings Support About Monitor You can view the address of the Samsung website the call centre phone number your product s model number your product s software version Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website You ...

Page 127: ...adjust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settings and adjust t...

Page 128: ...L Spec Horizontal Frequency Vertical Frequency 48 75 Hz Resolution Optimum Resolution 1920 x 1080 60 Hz Maximum Resolution 1920 x 1080 60 Hz Model Name S32AM70 S43AM70 Size 32 Class 31 5 Inches 80 0 cm 43 Class 42 5 Inches 107 9 cm Display area 697 306 mm H x 392 234 mm V 941 184 mm H x 529 416 mm V Pixel Pitch 0 18159 mm H x 0 18159 mm V 0 2451 mm H x 0 2451 mm V Maximum Pixel Frequency 597 08 MH...

Page 129: ...However you can customise the installation settings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product performance The specifications are subject to change without notice to improve quality For detailed device specifications visit the Samsung website Europe...

Page 130: ...e customer requests instructions on how to use another company s product If customer requests instructions on how to use the network or another company s Programmeme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product ...

Page 131: ... earthquake flood damage etc If consumable components are all used up Battery Toner Fluorescent lights Head Vibrator Lamp Filter Ribbon etc If customer requests a service in case the product has no defect service fee may be charged So please read User Manual first ...

Page 132: ...blished works Copyright 2012 2021 Dolby Laboratories All rights reserved This function may not be supported depending on the model The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Open Source License Notice To send inquiries and requests for questions r...

Page 133: ...s for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging i...

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