Samsung KU6500, Manual

Page: 33 / 47

Smart Hub Connection Test
TV Router Internet Samsung Server
➢
Go to Menu > Support > Self Diagnosis > Smart Hub Connection Test
Network Test/
Gateway Test
•
If it Fails
✓
TV to Router
Connection
Test in
“Network
Trouble -
shooting
”
DNS Test
•
If it fails
✓
DNS setting in “ Network
Settings”
•
If DNS is set manually
✓
settings are correct (may be
set to 8.8.8.8 to prevent
Netflix issues)
•
If it still fails
✓
DNS Test with setting to Auto
Mode
•
If it fails both Manual & Auto
•
problem is ISP or Router
ISP Blocking
•
If it fails
✓
Internet Service
Provider is
Active
✓
With DNS
setting at 8888
✓
With Hot Spot
Samsung
Server Test
•
If it fails
✓
Network
Status
•
If OK
•
Reset Smart
Hub
✓
Terms of
Agreement are
accepted.
Samsung Apps Test
•
If it Fails
•
Reset Smart Hub
✓
Samsung Apps load correctly
•
If it Fails
•
Perform “Apps Reset” in Factory
Mode
•
Go to Smart Hub and complete
Terms of Agreement and set up
information
✓
Samsung Apps load correctly
•
Before selecting an App, allow
Apps to load or failure will
re-occur.
For Netflix Operation/Connection Issues:
✓
Check Certificate & Netflix ESN Status in Factory Mode.
▪
If Certificate and ESN exists, “ CO ” , “ NfO ”, change the DNS to 8.8.8.8
▪
If Certificate is missing, “ C/” replace the TV’s Main board.
▪
If ESN number is missing: NF/ do not replace the Main Board.
▪
Reset TV Clock and check for correct Time & Date. Netflix rel
ies on correct settings.
▪
Reset Smart Hub. / Reset Apps In Factory Mode
For Streaming Issues :
▪
Go to TV Web Browser / Go to speedof.
me / testmy.net
✓
Check Speed for at least 5 Mbps
(HD streaming)/ 25 Mbps (4K Streaming)
✓
Check Latency for less than 50ms