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The problem
Try this!
The stand is wobbly or
crooked.
Make sure the indicator arrows on the stand and stand holder are properly aligned.
The remote control and/
or voice control does not
work.
The TV ships with protective stickers covering some of the sensors. Make sure all
of the stickers have been removed.
The
Broadcasting
option
has been deactivated.
Broadcasting
is only available when the
Source
is set to
TV
.
The
Broadcasting
menu cannot be accessed while you watch TV using a cable or
satellite box.
The
Broadcasting
menu cannot be accessed while a recording is in progress or the
Timeshift function is running.
The settings are lost after
5 minutes or every time
the TV is turned off.
If the
Use Mode
is set to
Retail Mode
, the TV's audio and video settings are
automatically reset every 5 minutes.
Change the
Use Mode
(
Settings
System
Expert Settings
Use Mode
)
to
Home Mode
.
There is an intermittent
loss of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting the
TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles
on the TV's bezel.
This is part of the product’s design and is not a defect.
The PIP menu is not
available.
PIP
functionality is only available when you are viewing video from an HDMI or
Component source on the main screen.
"
This function is not available in the U.S.A. and Canada.
A POP (TV’s internal
banner ad) appears on
the screen.
Change the
Use Mode
(
Settings
System
Expert Settings
Use Mode
)
to
Home Mode
.
The TV is making a
popping noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction. The TV is safe to use.
The TV is making a
humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable
cause for an exchange or refund.
