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Customer Agreement 209
208 Customer Agreement
2. Your Monthly Rate Plan
The monthly rate plan you select is part of this agreement. To the extent any condition in your plan
expressly conlicts with this agreement, the condition in your plan will apply.
3. Your Rights To Refuse Or Cancel This Agreement
After you’ve had an opportunity to review this agreement, it will begin when you do any of the following
to indicate your acceptance:
• Activate your service
• Give us a written or electronic signature indicating your acceptance
• Tell us electronically that you accept
If you do not wish to accept this agreement, do not do any of the above actions.
3.1 Our Friendly 30-Day Return Policy
If for any reason, within 30 days from date of purchase, you are not completely satisied with your phone,
we will refund the irst month’s service charge and the cost of the phone, plus applicable taxes if:
• You have used less than 30 minutes.
• You return the phone in “like new” condition, as determined by GreatCall, in the original box with all
components and materials.
The activation fee and shipping charges are not refundable.
If you have used more than 30 minutes within 30 days from the date of purchase, and did not exceed your
plan minutes then we will:
• Retain your monthly service charge; or
• $0.35 per minute for each additional minute over 30 minutes; whichever is less.
If you have used more than 30 minutes within 30 days from the date of purchase, and did exceed your
plan minutes then we will retain your monthly service charge plus $0.35 per minute for each additional
minute over your plan minutes.
Return Information:
• Please call our Customer Service Department at
1-800-733-6632
, 24 hours a day, 7 days a week, to
cancel your account and obtain a return authorization number. If your phone was purchased from a
retail store, it must be returned to that store and is subject to the retailer’s return policy.
• Approved returns must be shipped back at the customer’s expense in the original packaging.
• Refunds, if applicable, will be processed back to the party that paid in the same manner that payment
was received. Please allow 21 business days for processing.