ENG - 47
There is no sound in when connecting to the
TV in HDMI (ARC) mode.
;
Your device is unable to play the input
signal. Change the TV’s audio output to
PCM or Dolby Digital.
(For a Samsung TV: Home (
) → Menu →
Settings (
) → All Settings ( ) → Sound
→ Expert Settings → Digital Output Audio
Format)
The Soundbar will not connect via Bluetooth.
;
When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR
button on the remote control or
press the
(Mic On/Off)
button on the
body for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Menu →
Settings (
) → All Settings ( ) → Sound
→ Sound Output → Bluetooth Speaker List)
;
Remove and reconnect the power plug,
then try again.
;
Reset the product and try again.
(See page 45.)
The sound drops out when connected via
Bluetooth.
;
Some devices can cause radio interference
if they are located too close to the
Soundbar. e. g. microwaves, wireless
routers, etc.
;
If your device that is connected via
Bluetooth moves too far away from the
Soundbar, it may cause the sound to drop
out. Move the device closer to the
Soundbar.
;
If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, the sound may
drop out. Check the installation
environment and conditions for use.
Unable to connect to Wi-Fi.
;
Check whether your wireless router is on.
;
Turn off the router, turn it back on, and then
try again.
;
The Soundbar will not connect if the
wireless signal is too weak. Try moving the
router closer to the Soundbar, or
eliminating any obstacles that are between
the Soundbar and the router, if possible.
;
If your wireless router is new, you will need
to reconfigure the speaker’s network
settings.
The Soundbar does not turn on automatically
with the TV.
;
When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
The AVA function is not available in the
following cases.
;
The AVA function will not be available using
Q-Symphony function.
;
The AVA function will not be available
when the microphone is turned off.
After connecting the TV to the Soundbar, I
switched the Soundbar mode. Then no sound
is output from the TV.
;
If you connect your Soundbar to a mobile
device while the Soundbar is connected to
the TV, the Soundbar outputs sound from
the mobile device while keeping the TV
connection. So the TV sound will not be
delivered anywhere.
;
Disconnect the mobile device, and the TV
sound will be output from the Soundbar
again.
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