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In case the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 16.)
• Connection may not be possible due to the connected external
device (set-top box, game machine, etc.). Directly connect the
Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the
TV menu. (Samsung TV: Home ( ) → Settings ( ) → General →
External Device Manager → (HDMI-CEC) ON)
• To connect with eARC, the eARC function in the TV menu should
be set to On. (Samsung TV: Home ( ) → Settings ( ) → Sound
→ Expert Settings → HDMI-eARC Mode (Auto))
There is no sound in when connecting to the TV in HDMI TO TV
(eARC/ARC) mode
• Your device is unable to play the input signal. Change the
TV’s audio output to PCM or Dolby Digital. (For a Samsung TV:
Home ( ) → Settings ( ) → Sound → Expert Settings → Digital
Output Audio Format)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “
BT PAIRING
” for
connection. (Press the
PAIR
button on the remote control
or press the
(Mic On/Off)
button on the body for at least 5
seconds.)
• If the Soundbar is connected to another device, disconnect that
device first to switch the device.
• Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home ( ) → Settings ( ) →
Sound → Sound Output → Bluetooth Speaker List)
• The automatic TV connection may be disabled. While the
Soundbar is in “
BT READY
”, press and hold the
Left
button on
the Soundbar remote control for 5 seconds to select
ON-TV
CONNECT
. If you see
OFF-TV CONNECT
, press and hold
Left
button again for 5 seconds to switch the selection.
• Remove and reconnect the power plug, then try again.
• Initialise the product and try again. (See page 31.)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are located too
close to the Soundbar. e. g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away
from the soundbar, it may cause the sound to drop out. Move the
device closer to the soundbar.
• If a part of your body is in contact with the Bluetooth transceiver
or the product is installed on metal furniture, the sound may drop
out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try again.
• The soundbar will not connect if the wireless signal is too weak.
Try moving the router closer to the soundbar, or eliminating
any obstacles that are between the soundbar and the router, if
possible.
• If your wireless router is new, you will need to reconfigure the
speaker’s network settings.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
The AVA function is not available in the following cases.
• The AVA function will not be available using Q-symphony
function.
• The AVA function will not be available when the microphone is
turned off.
The Auto EQ tuning process failed.
• Tuning process may fail if there is a sound output from the
Soundbar or any external noise during the tuning process.
Proceed the tuning process in a quiet environment.
• Do not manipulate the Soundbar during the tuning process.
