Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instructions below do not help, turn off the unit, disconnect the power cord, and contact
the nearest authorized dealer or Samsung Electronics Service Centre.
Symptom
Check
Remedy
The unit will not turn on.
• Is the power cord plugged into the
outlet?
• Connect the power plug to
the outlet.
A function does not work
when the button is pressed.
• Is there static electricity in the air?
• Disconnect the power plug
and connect it again.
Sound is not produced.
• Is this product connected only TV?
• Is the volume set to minimum?
• Connect it correctly.
• Adjust the volume.
The sound from the left/right
channels are reversed.
• Are the left/right audio output
cables from the TV connected
properly?
• Check the left/right channel
and connect it/them correctly.
· 10 · English
HW-K20_XP_160812.indd 10
HW-K20_XP_160812.indd 10
2016-08-12 4:55:22
2016-08-12 4:55:22
