21
ENG
●
TROUBLESHOOTING
Before requesting service, please check the following.
Symptom
Check
Remedy
The unit will not turn on.
•
Is the power cord plugged
into the outlet?
•
Connect the power plug to
the outlet.
A function does not work when the
button is pressed.
•
Is there static electricity in
the air?
•
Disconnect the power plug
and connect it again.
Sound is not produced.
•
Is the unit properly
connected to your TV?
• Is the Mute function on?
• Is the volume set to
minimum?
•
Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
The Picture does not appear on a TV
when the function is selected.
•
Is the TV connected
properly?
•
Connect it correctly.
The remote control does not work.
•
Are the batteries drained?
• Is the distance between
remote control and main
unit too far?
•
Replace with new batteries.
• Move closer to the unit.
The sound from the left/right
channels are reversed.
•
Are the left/right audio
output cables from the TV
connected properly?
•
Check the left/right channel
and connect it/them
correctly.
The SoundConnect (TV pairing)
failed.
•
Does your TV support
SoundConnect?
• Is your TV firmware the
latest version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
•
SoundConnect is supported
by some Samsung TVs
released after 2012. Check
your TV to see if it supports
SoundConnect.
• Update your TV with the
latest firmware.
• Contact the call center.
• Press
button for 5
seconds to reset the
product.
troubleshooting
