46
- English
Appendix
Symptom
Check/Remedy
Dolby Digital 5.1 CH
Surround Sound is not
produced.
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Sound is produced only if the disc is recorded with 5.1 channel sound.
•
Is the audio language correctly set to Dolby Digital 5.1-CH in the information
display?
The remote control does
not work.
•
Are you operating the remote within its operational range and within the
properangle relative to the sensor?
•
Are the batteries drained?
•
Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
correctly?
• The disc is rotating but
there is no picture.
• Picture quality is poor
and the picture is
shaking.
•
Is the TV power on?
•
Are the video cables connected properly?
•
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
Audio language and
subtitles do not work.
•
The Audio Language and subtitle functions will not work if the disc does not
contain multiple language sound tracks or subtitles.
The menu screen does
not appear even when you
select the menu function.
•
Are you using a disc that does not contain menus?
The aspect ratio cannot be
changed.
•
You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or 4:3
Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 mode only. Refer to
the Blu-ray Disc jacket, and then select the appropriate function.
• The product is not
working.
(Example: The power
goes off or you hear a
strange noise.)
• The Product is not
working normally.
•
Press and hold the remote control's
5
button for 5 seconds in STANDBY mode.
This will reset the unit.
- Using the RESET function will erase all stored settings.
Do not use this function unless necessary.
You have forgotten the
rating level password.
•
With no disc in the product, press and hold the product's
5
button for longer
than 5 seconds.
INIT
appears on the display and all settings will return to their
default values.
- Using the RESET function will erase all stored settings.
Do not use this function unless necessary.
Can't receive radio
broadcasts.
•
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external FM antenna in an area with
good reception.
There is no sound when
you try to listen to TV audio
through the home cinema
speakers.
•
If you press the
^
button while listening to TV audio using the
D. IN
or
AUX
functions, the Blu-ray/DVD disc functions are turned on and the TV audio is
muted.
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HT-H5500K_30HK_30K_50HK_50K_50WK-XP-ENG_0307.indd 46
2014-03-07 2:40:56
2014-03-07 2:40:56
