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English
Appendix
Symptom
Check/Remedy
If the HDMI output is set to a
resolution your TV cannot
support (for example, 1080p),
you may not see a picture on
your TV.
•
Press and hold the
5
button on front panel for more than 5 seconds with no disc
inserted. All settings will revert to the factory settings.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the product.
•
Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output
screen.
•
If random noise appears on the screen, it means that TV does not support HDCP (High-
bandwidth Digital Content Protection).
AllShare Play function
I can see folders shared
through AllShare Play,
but I cannot see the files.
•
AllShare Play shows only files corresponding to the Photo, Music, and Movie categories.
Files that do not correspond to these categories may not be displayed.
Video is played
intermittently.
•
Check if the network is stable.
•
Check if the network cable is properly connected and if the network is not overloaded.
•
The wireless connection between the server and the product is unstable.
Check the connection.
The AllShare Play
connection between the TV
and PC is unstable.
•
IP address under the same subnetwork should be unique, otherwise IP collision can
results in such a phenomenon.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the
BD-LIVE server.
•
Test whether the network connection is successful by using the Network Status function.
•
Check whether a USB memory device is connected to the product.
•
The memory device must have at least 1GB of free space to accommodate the BD-LIVE
service.
You can check the available size in BD Data Management. (See page 53)
•
See if the BD-LIVE Internet Connection option is set to Allow(All).
•
If all above fails, contact the contents provider or update to the latest firmware.
When using the BD-LIVE
service, an error occurs.
•
The memory device must have at least 1GB of free space to accommodate the BD-LIVE
service.
You can check the available size in BD Data Management. (See page 53)
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NOTE
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When the factory default settings are restored, all stored user BD data will be deleted.