background image

The picture is black and white.

If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1 on the TV.

When changing channels, the picture 
freezes or is distorted or delayed.

 

y

If connected to a cable box, please try to reset it. (Reconnect the AC cord and wait until the cable box reboots. It may take 
up to 20 minutes) 

 

y

Set the output resolution of the cable box to 1080i or 720p.

Sound Problem

First of all, please perform the 

Sound Test

 to confirm that your TV audio is properly operating.

(Go to 

MENU

 - 

Support - Self Diagnosis - Sound Test

)

If the audio is OK, the sound problem may caused by the source or signal.

There is no sound or the sound is too low at 
maximum volume.

Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV. 

The picture is good but there is no sound.

 

y

If you are using an external device, check the device’s audio output option (ex. you may need to change your cable box’s 
audio option to HDMI when you have a HDMI connected to your TV).

 

y

Reboot the connected device by reconnecting the device’s power cable.

The speakers are making an inappropriate 
noise.

 

y

Check the cable connections. Make sure a video cable is not connected to an audio input.

 

y

For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.

 

y

Perform the 

Sound Test

 as explained above.

No Picture, No Video

The TV will not turn on.

 

y

Make sure the AC power cord is securely plugged into the wall outlet and the TV.

 

y

Make sure the wall outlet is working.

 

y

Try pressing the 

POWER

 button on the TV to make sure the problem is not the remote.  

If the TV turns on, refer to ‘Remote control does not work’ below.

The TV turns off automatically.

 

y

Ensure the 

Sleep Timer

 is set to 

Off

 in the 

Time

 menu.

 

y

If your PC is connected to the TV, check your PC power settings.

 

y

Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

y

When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes if there 
is no signal.

There is no picture/video.

 

y

Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices).

 

y

Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For 
example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.

 

y

Make sure your connected devices are powered on.

 

y

Be sure to select the TV’s correct source by pressing the 

SOURCE

 button on the remote control.

 

y

Reboot the connected device by reconnecting the device’s power cable.

RF(Cable/Antenna) Connection

The TV is not receiving all channels.

 

y

Make sure the coaxial cable is connected securely.

 

y

Please try Auto Program to add available channels to the channel list.  
go to 

MENU

 - 

Channel

 - 

Auto Program

 then select 

Auto

 and make sure the correct Cable TV signal type is set in the 

menu. There are 3 options. (

STD

HRC

 and 

IRC

)

 

y

Verify the antenna is positioned correctly.

No Caption on digital channels.

 

y

Check the Caption Setup menu. Try changing 

Caption Mode Service1

 to 

CC1

.

 

y

Some channels may not have caption data.

The picture is distorted: macroblock, error, 
small block, dots, pixelization.

 

y

Compression of video contents may cause picture distortion. Especially on fast moving pictures such as sports and action 
movies.

 

y

A weak signal can cause picture distortion. This is not a TV problem.

Others

Purple/green rolling horizontal bars and 
buzzing noise from the TV speakers with 
Component cable connection.

Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-top-box has 
a grounding issue. Replace the Component video cables with an HDMI connection.

The picture will not display in full screen.

 

y

HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.

 

y

Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV.

 

y

Adjust the picture size option on your external device or change the TV to full screen.

The remote control does not work.

 

y

Replace the remote control batteries with correct polarity (+/–).

 

y

Clean the transmission window located on the top of the remote control.

 

y

Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote control 
does not turn the TV on or off, or adjust 
the volume.

Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for the 
SAMSUNG TV code.

A “

Mode Not Supported

” message 

appears.

Check the supported resolution of the TV and adjust the external device’s output resolution accordingly. Refer to resolution 
settings in this manual.

Caption

 on the TV menu is greyed out.

 

y

You cannot select 

Caption

 in the TV menu when watching content from a device connected via HDMI or Component.

 

y

Caption

 must be activated on the external device.

There is a plastic smell from the TV.

This smell is normal and will dissipate over time.

- 14-

Summary of Contents for H5003 5-Series

Page 1: ...l of Sale as Proof of Purchase must be presented to the Service Center Transportation to and from the Service Center is the responsibility of the purchaser Conditions covered are limited only to manufacturing defects in material or workmanship and only those encountered in normal use of the product Exclusions include but are not limited to any originally specified provisions for in home or on site ...

Page 2: ... in particular if there are any unusual sounds or smells coming from it unplug it immediately and contact an authorized dealer or service center y Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for an extended period of time especially when children elderly or disabled people will be left alone in the house Accumulated dust can cause...

Page 3: ...ou control the TV without the remote control Remote control sensor TV Controller The image is drawn by facing the front side of the TV Function menu m R s P Return Selecting the Media Play Selecting a Source Power Off Selecting the Menu Exits the menu when pressing the controller more than 1 second When selecting the function by moving the controller to the up down left right directions be sure no...

Page 4: ...e TV In the Source List connected inputs will be highlighted How to use Edi t Name Edit Name lets you associate a device name to an input source To access Edit Name press the TOOLS button in Source List Name the device connected to the input jacks to make your input source selection easier When connecting a PC to the HDMI IN 2 DVI port with HDMI cable you should set the TV to PC mode under Edit Na...

Page 5: ... Play Adjusts the volume MEDIA P SLEEP Display Modes HDMI DVI Input Optimal resolution 1920 x 1080 60Hz Mode Resolution Horizontal Frequency KHz Vertical Frequency Hz Pixel Clock Frequency MHz Sync Polarity H V IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 832 x 624 49 726 74 551 57 284 1152 x 870 68 681 75 062 100 000 VESA DMT 640 x 480 31 469 59 940 25 175 640 x 480 37 86...

Page 6: ...ilable in Cable mode Channel List Channel List Option Menu O Channel List ĺ t Set each channel using the Channel List menu options Option menu items may differ depending on the channel status Add Delete Delete or add a channel to display the channels you want All deleted channels will be shown on the All Channels menu A gray colored channel indicates the channel has been deleted The Add menu only ...

Page 7: ...by brightness control adapted motion Available in Standard mode only Picture Reset Resets your current picture mode to its default settings Reset Picture Mode Returns all picture values in the currently selected mode to the default settings Sound Menu Mode t Standard Selects the normal sound mode Music Emphasizes music over voices Movie Provides the best sound for movies Clear Voice Emphasizes voi...

Page 8: ...USB device The maximum displayed number of files including sub folders in one folder of USB storage device is 2000 The media may not be playing smoothly when using the device lower than USB 2 0 Repeat Select Once Everyday Mon Fri Mon Sat Sat Sun or Manual to set at you convenience If you select Manual you can set up the day you want to activate the timer T Other Features Game Mode When connecting ...

Page 9: ...ame color Boot Logo Enable disable displaying the logo while the TV starts up Eco Solution Energy Saving This adjust the brightness of the TV in order to reduce power consumption If you select Picture Off the screen is turned off but the sound remains on Press any button except volume button to turn on the screen No Signal Power Off Sets how quickly the TV switches to standby mode if no picture is...

Page 10: ...e in the list is not played connect the USB device to a PC format the device and check the connection x If a file you deleted from the PC is still found when you run Media Play use the Empty the Recycle Bin function on the PC to permanently delete the file x Photos only supports sequential jpeg format x The scene search and thumbnail functions are not supported in the Videos x If the number of fil...

Page 11: ...During the slide show files are displayed in order During the slide show you can adjust the slide show speed using REW or FF button You can move to other file using the Ż Ź buttons Supported Photo Formats Image Photo Resolution JPEG Base line 15360 x 8704 Progressive 1024 x 768 Other Restrictions y CMYK and YCCK Color space JPEGs are not supported Playing Multiple Files Playing selected video musi...

Page 12: ...t x Always have two people mount the TV on a wall Product Family TV size in inches VESA screw hole specs A B in millimeters Standard Screw Quantity LED TV 40 200 X 200 M8 4 Do not install your Wall Mount Kit while your TV is turned on It may result in personal injury due to electric shock Securing the TV to the Wall Caution Pulling pushing or climbing onto the TV may cause the TV to fall In partic...

Page 13: ...Samsung television there are a number of things to check before making a call to the service department y If you happen to be using the TV as a monitor and the stand by light only blinks for a few seconds when you press the power button your PC is in sleep mode To take your PC out of sleep mode press a key on your keyboard or move the mouse Then try turning your TV on If you re sure your power cor...

Page 14: ...V y Make sure your connected devices are powered on y Be sure to select the TV s correct source by pressing the SOURCE button on the remote control y Reboot the connected device by reconnecting the device s power cable RF Cable Antenna Connection The TV is not receiving all channels y Make sure the coaxial cable is connected securely y Please try Auto Program to add available channels to the chann...

Page 15: ...tion on how to complete your registration DivX DivX Certified and associated logos are trademarks of Rovi Corporation or its subsidiaries and are used under license Covered by one or more of the following U S patents 7 295 673 7 460 668 7 515 710 7 519 274 Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories For DTS patents see http p...

Page 16: ... x 94 0 mm 36 1 x 23 3 x 8 9 inches 918 0 x 592 6 x 227 6 mm Weight Without Stand With Stand 16 7 lbs 7 6 Kg 21 1 lbs 9 6 Kg Design and specifications are subject to change without prior notice This device is a Class B digital apparatus For information about your TV s power requirements and more about power consumption refer to the label attached to the product Typical power consumption is measure...

Page 17: ...your 1V to your antenna or cable outlet and your peripheral devices Biu ray players DVD players etc Audio Component HDMI Composite AV HDMI DVI Coaxial RF Make sure you have the correct cable before plugging it in Illustrations of common plugs and jacks are below USB 1 ll II II l 1 _I L_ Optical Do not plug a cable in upside down Make sure the orientation of the plug is correct before plugging it i...

Page 18: ... aqualified technician shouldopen this apparatus Make sure to plug the power cord in until it is firmly seated When unplugging the power cord from awall outlet always pull on the power cord s plug Never unplug by pulling on the power cord Do not touch the power cord with wet hands If this apparatus does not operate normally in particular if there are any unusual sounds or smells coming from it unp...

Page 19: ...ulties with the product or result in injury caused by the product falling Be careful when you contact the TV because some parts can be somewhat hot Installation with a stand Installation with a wall mount r 1 4inches I I r4inches I I I 1 4inches 4inches 4inches 4inches I I I I I Installing Batteries into the Remote Battery size AAA Match the polarity of the batteries to the symbols in the batter c...

Page 20: ...le Otherwise the picture may not display or aconnection error may occur PC DVI AUDIO IN input is not supported For an HDMI to DVI cable connection you must use the HOMI IN 2 DVI jack Connecting through the HOMIcable may not be supported depending on the PC If an HDMI to DVI cable is connected to the HDMIIN 2 DVI port the audio does not work For Set top box connection using HDMI cable we highly rec...

Page 21: ...s channels CH VOL T Displays the channellis e llll a MENU v J 1 1 1 Displays the main on screen menu Displays Media Play MEDIA P ITO I SLEEP Automatically shuts off the TV at a Ill preset time r t A Displays information on the TV screen Quickly select frequently used TOOLS J0 1 functions P SIZE Choose the picture size MTS Press to choose stereo mono or Separate Audio Program SAP broadcast CC Contr...

Page 22: ...r Edit Name VCR I DVD I Cable STB I Satellite STB I PVR STB I AV Receiver I Game I Camcorder I PC I DVI PC I DVII TV I IPTV I Blu ray I HD DVD I DMA Select the name of the device connected to specific input jacks to make your input source selection easier If you connect a PC to the HOM IN 2 DVI port with an HOMI cable assign PC to HOMI 1 in Edit Name If you connect a PC to the HDMIIN 2 Name port w...

Page 23: ...ion Caution Pulling pushing or climbing onto the TV may cause the TV to fall In particular ensure that your children do not hang over or destabilize the TV Doing so may cause the TV to tip over resulting in serious injuries or death Follow all safety precautions provided on the included Safety Flyer 11 Questions Comments Ill Contact SAMSUNG WORLDWIDE If you have any questions or comments about you...

Page 24: ...ndard format full motion video accessible to service personnel If during in home service repair cannot The images displayed on them should primarily be in the standard 4 3 not be corl pleted it may b neces ary to remove repair and return the ratio format and be constantly moving Displaying stationary graphics pro uct If 1n h me serv1ce 1s un va1lable SA SUNG may elect at our and images on screen s...

Page 25: ...d depending on the model Guide Stand Screws f x4 Top View I M4XL12 I I 8 Side View Caution 1 I I I ATTENTION place the TV on the cloth screen s1de down DO NOT USE DO NOT USE DO NOT USE CHEMICALS GREASE OIL Insert the Stand Guide into the slot of TV bottom side Correct assembly Incorrect assembly a T x4 T I T M4X L12 Make sure to distinguish between the front and back of each component when assembl...

Page 26: ...BN68 04027A 03 1111111111111111111111111111111111111111111 BN68 04027A 03 ...

Page 27: ......

Page 28: ... OVR powers yourwhole home Record any 5 shows at once all in HO Vr nm IIIIIE fllll_ _ _ 1 J The Best Sports DIRECTV 4K READY TECHNOLOGY lets you enjoy full HD DVR functionality on every OIRECTV Ready TV in your home without the need for additional receivers Plus with the Samsung 4K UHD Smart TV you con obo wotch 4K mov1cs w1thout requiring a separate DIRECTV 4K Genie A CHAMPION FOR ALL SEASONS Min...

Page 29: ...er the television taking steps to prevent children from climbing such as installing safety latches so the doors cannot be opened Keeping pets away from the television Educating children about the dangers of climbing on furniture to reach the television or its control Failure to take these safety precautions may cause the television to fall from the stand or mounting equipment causing damage or ser...

Page 30: ...s available from the U S Government Printing Office Washington DC 20402 Stock Number 004 000 00345 4 The party responsible for product compliance Samsung Electronics Co LTD America OA lab of Samsung 19 Chapin Rd Building D Pine Brook New Jersey 07058 Warning User must use shielded signal interface cables to maintain FCC compliance for the product Provided with this monitor is a detachable power su...

Page 31: ...be required to take adequate measures AE 7 7 gj Ef l tf7 XfXH Ol 7171 f A8 A Ilf g 7171 Ai lltDH A EE A x Ol 2 13 AI711 2 7 21 1 AIQ1011Ai 3 0 g Liq BEl 7 7 7f l tf7 XfXH Ol 7171 7 88 A Ilf g 717I Ai 2 7 0liAi 3 Q 3 2 AIQ1011Ai A U Liq Italian Homologation Notice Questo apparecchio e fabbricato in conformita al D M 28 08 95 n 548 ed in particolare a quanto specificate nell Art 2 comma 1 Questo app...

Page 32: ... or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped A WARNING To prevent damage which may result in fire or electric shock hazard do not expose this appliance to rain or moisture Ventilation Do not place the apparatus in a rack or bookcase Ensure that there is adequate...

Page 33: ...minal marked with the letter N or coloured BLUE or BLACK The wire coloured BROWN must be connected to the terminal marked with the letter L or coloured BROWN or RED WARNING DO NOT CONNECT EITHER WIRE TO THE EARTH TERMINAL WHICH IS MARKED WITH THE LETTER E OR BY THE EARTH SYMBOL OR COLOURED GREEN OR GREEN AND YELLOW Et l Eco Label Etl Eco Label applied model only Products which have model codes tha...

Page 34: ... 0 CHMBOn nem5l Me61 1yca yKa3bJsaeT Ha B03MO KHOCTb YTHili 138L YIYI ynaKOBKL 1 CHMBon MO KeT 6b1Tb QOnOilHeH 0603H84eHHeM MaTepl 18118 ynaKOBKiil B BYI Qe L YIQJpOBOro 1 1 1 1111 1 6yKBeHHOfO 0603H84eHL 15l CY MBOil Ke QeHAiK OA810 bll1 005 2011 TeXHYIK8Ilbl pemaMeHTiHe cei1Kec on QaHblna Qbl KeHe OCbl 9HiMHi11 8nT8M8CbiH eKiHWi peT nai1 Qa laHyfa apH8IlM8f8HbiH K8He KOIOfa K8T8TbiHbiH KepceTeAi...

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