Samsung GQ49Q8 Series, Service Manual

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For Netflix Operation/Connection Issues:
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Check Certificate & Netflix ESN Status in Factory Mode.
• If Certificate and ESN exists, " CO ", " NfO ", change the DNS to 8.8.8.8
• If Certificate is missing, " C / " replace the TV’s Main Board.
• If ESN number is missing: NF / do not replace the Main Board.
- Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
- Reset Smart Hub. / Reset Apps In Factory Mode.
For Streaming Issues:
• Go to TV Web Browser / Go to speedof.me / testmy.net
9
Check Speed for at least 5 Mbps (HD streaming) / 25 Mbps (4K Streaming)
9
Check Latency for less than 50ms
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4. Troubleshooting