Samsung GQ49Q8 Series, Service Manual

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4-6. Smart Hub Connection Test
•
Network Test/Gateway Test
>
DNS Test
>
ISP Blocking
>
Samsung Server Test
>
Samsung Apps Test
<TV> <Samsung Server> <Router> <Internet>
Go to Menu > Support > Self Diagnosis > Smart Hub Connection Test
„
Network / Gateway
• If it Fails:
9
TV to Router Connection Test in " Network Trouble shooting "
„
DNS Test
• If it Fails:
9
DNS setting in "Network Settings"
• If DNS is set manually:
9
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
• If it still fails:
9
DNS Test with setting to Auto Mode
• If it fails both Manual & Auto problem is ISP or Router.
„
ISP Blocking
• If it Fails:
9
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
„
Samsung Server Test
• If it Fails:
9
Network Status.
• If OK:
9
Reset Smart Hub.
9
Terms of Agreement are accepted.
„
Samsung Apps Test
• If it Fails:
9
Reset Smart Hub.
9
Samsung Apps load correctly.
9
Perform " Apps Reset " in Factory Mode.
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
4-13
4. Troubleshooting