Factory Data Reset
You can reset your device to factory defaults, erasing all data from your device.
This action permanently erases ALL data from the device, including Google or other
account settings, system and application data and settings, downloaded
applications, as well as your music, photos, videos, and other files. Any data stored on
an external SD card is not affected.
If you sign in to a Google Account on your device and set a Lock screen, Google Device
Protection is automatically enabled.
NOTE
If you reset your Google Account password, it can take 24 hours for the
password reset to sync with all devices registered to the account.
Before resetting your device:
1. Verify that the information you want to keep has transferred to your storage
area.
2. Log in to your Google Account and confirm your user name and password.
To reset your device:
1. From Settings, tap
General management > Reset > Factory data reset.
2. Tap Reset and follow the prompts to perform the reset.
3. When the device restarts, follow the prompts to set up your device.
Google Device Protection
When you sign in to a Google Account on your device and set a Lock screen, Google
Device Protection is enabled. This service protects your phone from unauthorized
factory data resets by requiring your Google account information to verify your
identity. For more information, visit samsung.com/us/support/answer/ANS00083965.
Enable Google Device Protection
Adding a Google Account to your device and setting a Lock screen automatically
activates Google Device Protection.
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Settings
