Troubleshooting
133
Incoming calls are not connected
Ensure that your device is turned on.
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Ensure that you have accessed the right cellular network.
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Ensure that you have not set call barring for the incoming
●
phone number.
Others cannot hear you speaking on a call
Ensure that you are not covering the built-in microphone.
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Ensure that the microphone is close to your mouth.
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If using a headset, ensure that it is properly connected.
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Audio quality is poor
Ensure that you are not blocking the device’s internal
●
antenna.
When you are in areas with weak signals or poor reception,
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you may lose reception. Move to another area and try
again.
When dialling from contacts, the call is not connected
Ensure that the correct number is stored in the contact list.
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Re-enter and save the number, if necessary.
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Ensure that you have not set call barring for the contact’s
●
phone number.
The device beeps and the battery icon is empty
Your battery is low. Recharge the battery to continue using
the device.
The battery does not charge properly or the device
turns off
If the battery will no longer charge completely, you need to
replace it with a new battery. Take your device to your local
Samsung Service Centre.
