Samsung Galaxy S4 Important Information Manual Download

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Important Information for the

for the Samsung Galaxy S

Important Safety Information – page 8

Manufacturer’s Warranty – page 52

General Terms and Conditions of Service – page 77

Important Message From Sprint – page 121

Sprint_L720_T_IIB_.book Page 1 Wednesday, September 25, 2013 10:11 PM

DRAFT For Internal Use Only

Summary of Contents for Galaxy S4

Page 1: ...M 4 Important Safety Information page 8 Manufacturer s Warranty page 52 General Terms and Conditions of Service page 77 Important Message From Sprint page 121 Sprint_L720_T_IIB_ book Page 1 Wednesday...

Page 2: ...orship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse...

Page 3: ...ODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE THE DESIGN CONDITION OR QUALITY OF THE PRODUCT THE PERFORMANCE OF THE PRODUCT THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN...

Page 4: ...UR CARRIER MAY NOT PERMIT USERS TO DOWNLOAD CERTAIN SOFTWARE SUCH AS CUSTOM OS SAFE Samsung Approved For Enterprise SAFE SAFE Samsung for Enterprise is a mark for a Samsung device which has been teste...

Page 5: ...Y LAW SAMSUNG ELECTRONICS CO LTD SAMSUNG TELECOMMUNICATIONS AMERICA LLC AND THEIR AFFILIATES COLLECTIVELY REFERRED TO HEREIN AS THE SAMSUNG ENTITIES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES EXPRESS O...

Page 6: ...twork solution is at the sole discretion of the software provider solution provider or user and any associated effect on information technology security protection is solely the responsibility of the...

Page 7: ...ile Device For 24 hour information and assistance we offer a new FAQ ARS System Automated Response System at www samsung com us support Customer Care Center 1000 Klein Rd Plano TX 75074 Toll Free Tel...

Page 8: ...The terms mobile device or cell phone are used in this section to refer to your phone Read this information before using your mobile device ExposuretoRadioFrequency RF Signals The U S Food and Drug A...

Page 9: ...ls of RF cell phones emit while in use are in the microwave frequency range They also emit RF at substantially reduced time intervals when in the stand by mode Whereas high levels of RF can produce he...

Page 10: ...nd cause tissue damage Two areas of the body the eyes and the testes are particularly vulnerable to RF heating because there is relatively little blood flow in them to carry away excess heat ResearchR...

Page 11: ...increased risk of brain cancer from using cell phones For people with the heaviest use of cell phones an average of more than hour per day every day for over 10 years the study suggested a slight inc...

Page 12: ...found at http www ukcosmos org index html RiskofBrainCancerfromExposuretoRadio FrequencyFieldsinChildhoodandAdolescence MOBI KIDS MOBI KIDS is an international study investigating the relationship be...

Page 13: ...bout SEER can be found at http seer cancer gov CellPhoneIndustryActions Although the existing scientific data do not justify FDA regulatory actions the FDA has urged the cell phone industry to take a...

Page 14: ...small But if you are concerned about avoiding even potential risks you can take a few simple steps to minimize your RF exposure Reduce the amount of time spent using your cell phone Use speaker mode o...

Page 15: ...ile driving CellPhoneAccessoriesthatClaimtoShieldtheHead fromRFRadiation Because there are no known risks from exposure to RF emissions from cell phones there is no reason to believe that accessories...

Page 16: ...hone Some groups sponsored by other national governments have advised that children be discouraged from using cell phones at all For example The Stewart Report from the United Kingdom made such a reco...

Page 17: ...sitive National Institute for Occupational Safety and Health NIOSH http www cdc gov niosh World Health Organization WHO http www who int peh emf en International Commission on Non Ionizing Radiation P...

Page 18: ...ndations were developed by scientific and engineering experts drawn from industry government and academia after extensive reviews of the scientific literature related to the biological effects of RF e...

Page 19: ...equired to reach the network In general the closer you are to a wireless base station antenna the lower the power output of the phone Before a new model phone is available for sale to the public it mu...

Page 20: ...d other model phones can be accessed online on the FCC s website through http transition fcc gov oet rfsafety sar html To find information that pertains to a particular model phone this site uses the...

Page 21: ...tal device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and...

Page 22: ...CMAS PLAN alerts may be available while in the provider s coverage area If you travel outside your provider s coverage area alerts may not be available For more information please contact your wirele...

Page 23: ...r accessories in the areas where you drive Always obey them The use of these devices may be prohibited or restricted in certain areas For example only hands free use may be permitted in certain areas...

Page 24: ...utomobile Be sure to consult the state and local laws or ordinances where you drive before mounting this device in an automobile Failure to comply with these restrictions could result in fines penalti...

Page 25: ...into the phone s circuits leading to corrosion Even when the phone appears to be dry and appears to operate normally the circuitry could slowly corrode and pose a safety hazard If the phone and or bat...

Page 26: ...to the phone and battery If you suspect damage to the phone or battery take it to a service center for inspection Never use any charger or battery that is damaged in any way Do not allow the battery...

Page 27: ...d second hand dealers not associated with reputable manufacturers and carriers might be selling incompatible or even counterfeit batteries and chargers Consumers should purchase manufacturer or carrie...

Page 28: ...able in your area We ve made it easy for you to recycle your old Samsung mobile device by working with respected take back companies in every state in the country Drop It Off You can drop off your Sam...

Page 29: ...un samsungmobileusa com recycling index jsp and follow the instructions to print out a free pre paid postage label and then send your old mobile device or battery to the address listed via U S Mail fo...

Page 30: ...uidelines FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS DANGER TO REDUCE THE RISK O...

Page 31: ...R PROPER USE OF A TOUCH SCREEN MOBILE DEVICE If your mobile device has a touch screen display please note that a touch screen responds best to a light touch from the pad of your finger or a non metall...

Page 32: ...nal charges may apply in accordance with your service plan Contact your wireless service provider for details YourLocation Location based information includes information that can be used to determine...

Page 33: ...r current location may contain inaccurate or incomplete data and circumstances can and do change over time In some areas complete information may not be available Therefore you should always visually...

Page 34: ...lan an alternate method of contacting emergency services personnel Remember to make or receive any calls the mobile device must be switched on and in a service area with adequate signal strength Emerg...

Page 35: ...er to give all the necessary information as accurately as possible Remember that your mobile device may be the only means of communication at the scene of an accident do not cut off the call until giv...

Page 36: ...C 32 F or above 45 C 113 F Microwaves Do not try to dry your mobile device in a microwave oven Doing so may cause a fire or explosion Dust and dirt Do not expose your mobile device to dust dirt or san...

Page 37: ...eases as sound is played louder and for longer durations Prolonged exposure to loud sounds including music is the most common cause of preventable hearing loss Some scientific research suggests that u...

Page 38: ...u should follow some common sense recommendations when using any portable audio device Always turn the volume down before plugging the earphones into an audio source Set the volume in a quiet environm...

Page 39: ...uired before you hearing could be affected Avoid using headphones after exposure to extremely loud noises such as rock concerts that might cause temporary hearing loss Temporary hearing loss might cau...

Page 40: ...y org Internet http www audiology org Pages default aspx National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive MSC 2320 Bethesda MD 20892 2320...

Page 41: ...eNearOtherElectronic Devices Most modern electronic equipment is shielded from Radio Frequency RF signals However certain electronic equipment may not be shielded against the RF signals from your Nati...

Page 42: ...m their implantable medical device when the mobile device is turned ON Should not carry the mobile device in a breast pocket Should use the ear opposite the implantable medical device to minimize the...

Page 43: ...equipment that could be sensitive to external RF energy Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles Check with the manufacturer or...

Page 44: ...s using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised...

Page 45: ...rence they generate The wireless telephone industry has developed a rating system for wireless mobile devices to assist hearing device users find mobile devices that may be compatible with their heari...

Page 46: ...oupling with hearing aids operating in telecoil mode Hearing devices may also be rated Your hearing aid manufacturer or hearing health professional may help you find this rating Higher ratings mean th...

Page 47: ...s mobile device A sum of 6 or more would indicate excellent performance However these are not guarantees that all users will be satisfied T ratings work similarly M3 M2 5 T3 T2 5 Sprint_L720_T_IIB_ bo...

Page 48: ...our hearing aid or cochlear implant to determine if you hear any interfering noise Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility If you h...

Page 49: ...authorized accessories may be dangerous and void the mobile device warranty if said accessories cause damage or a defect to the mobile device Although your mobile device is quite sturdy it is a comple...

Page 50: ...ds gases or explosive materials in the same compartment as the mobile device its parts or accessories For vehicles equipped with an air bag remember that an air bag inflates with great force Do not pl...

Page 51: ...e immediately Reduce risk of repetitive motion injuries When you repetitively perform actions such as pressing keys drawing characters on a touch screen with your fingers or playing games you may expe...

Page 52: ...cts are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for the following...

Page 53: ...use of Product in conjunction or connection with accessories products or ancillary peripheral equipment not furnished or approved by SAMSUNG g defects or damage resulting from improper testing operat...

Page 54: ...ited Warranty SAMSUNG will repair or replace the Product at SAMSUNG s sole option without charge SAMSUNG may at SAMSUNG s sole option use rebuilt reconditioned or new parts or components when repairin...

Page 55: ...please call SAMSUNG Customer Care at 1 888 987 4357 If SAMSUNG determines that any Product is not covered by this Limited Warranty you must pay all parts shipping and labor charges for the repair or...

Page 56: ...ES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CO...

Page 57: ...ucts No agent employee dealer representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims whether in advertising presentations or ot...

Page 58: ...rsuant to the Federal Arbitration Act The laws of the State of Texas without reference to its choice of laws principles shall govern the interpretation of the Limited Warranty and all disputes that ar...

Page 59: ...d costs Judgment may be entered on the arbitrator s award in any court of competent jurisdiction This arbitration provision also applies to claims against SAMSUNG s employees representatives and affil...

Page 60: ...e Product and providing the same information These are the only two forms of notice that will be effective to opt out of this dispute resolution procedure Opting out of this dispute resolution procedu...

Page 61: ...ings Please contact the Samsung Customer Care Center for details Important Please provide warranty information proof of purchase to Samsung s Customer Care Center in order to provide this service at n...

Page 62: ...n its normal operation BY USING THE DEVICE OR ITS PRELOADED SOFTWARE YOU ACCEPT THE TERMS OF THIS EULA IF YOU DO NOT ACCEPT THESE TERMS DO NOT USE THE DEVICE OR THE SOFTWARE 1 GRANT OF LICENSE Samsung...

Page 63: ...y copyright and other intellectual property laws and treaties Samsung or its suppliers own the title copyright and other intellectual property rights in the Software The Software is licensed not sold...

Page 64: ...ormation in a form that personally identifies you At all times your information will be treated in accordance with Samsung s Privacy Policy which can be viewed at http account samsung com membership p...

Page 65: ...tances the Software updates will only be offered by your network carrier and such Software updates will be governed by your contractual relationship with your network carrier With the Automatic Update...

Page 66: ...enjoyment of some features of the Software may be affected by the suitability and performance of your device hardware or data access 7 SOFTWARE TRANSFER You may not transfer this EULA or the rights to...

Page 67: ...ion of this EULA you must cease all use of the Software and destroy all copies full or partial of the Software 10 DISCLAIMER OF WARRANTY UNLESS SEPARATELY STATED IN A WRITTEN EXPRESS LIMITED WARRANTY...

Page 68: ...OF WARRANTY REGARDING THE SOFTWARE OR TO CREATE ANY WARRANTY OF ANY SORT FROM SAMSUNG 11 THIRD PARTY APPLICATIONS Certain third party applications may be included with or downloaded to this mobile dev...

Page 69: ...indirectly for any damage or loss including but not limited to any damage to the mobile device or loss of data caused or alleged to be caused by or in connection with use of or reliance on any such th...

Page 70: ...rights and obligations will be set forth in separate Samsung Account terms and conditions and privacy policies There are non Samsung Account applications and services that require your consent to the...

Page 71: ...NS MAY NOT APPLY TO YOU NOTWITHSTANDING THE FOREGOING SAMSUNG ELECTRONIC CO S TOTAL LIABILITY TO YOU FOR ALL LOSSES DAMAGES CAUSES OF ACTION INCLUDING BUT NOT LIMITED TO THOSE BASED ON CONTRACT TORT O...

Page 72: ...herein All Software and Products are provided subject to Federal Acquisition Regulation FAR 52 227 19 15 APPLICABLE LAW This EULA is governed by the laws of the jurisdiction where you are a resident o...

Page 73: ...proceed as part of a class action The arbitration shall be conducted before a single arbitrator whose award may not exceed in form or amount the relief allowed by the applicable law The arbitration s...

Page 74: ...ge claims exclusive of attorney fees and expert witness fees exceed 5 000 00 Large Claim shall be determined according to AAA rules In a Large Claim case the arbitrator may grant to the prevailing par...

Page 75: ...later than 30 calendar days from the date of the first consumer purchaser s purchase of the device and providing the same information These are the only two forms of notice that will be effective to o...

Page 76: ...rer s Warranty invalid unenforceable or illegal the other provisions shall continue in full force and effect 050113 Sprint_L720_T_IIB_ book Page 76 Wednesday September 25 2013 10 11 PM DRAFT For Inter...

Page 77: ...count holder with us or any user of our Devices or Services 3 Device means any phone aircard mobile broadband device any other device accessory or other product that we provide you we sell to you or i...

Page 78: ...e Agreement which includes but is not limited to the following i the subscriber agreement and transaction materials that you receive and accept ii the plan s that you chose as set forth in our written...

Page 79: ...vices as part of a bundle with another company s services for example cable services home phone services etc The additional terms for bundled Services may either modify or replace certain provisions i...

Page 80: ...t to change at anytime with or without notice WhenYouAcceptTheAgreement You must have the legal capacity to accept the Agreement You accept the Agreement when you do any of the following a accept the...

Page 81: ...nation Fee will be prorated based on your remaining Term Commitment Early Termination Fees are a part of our rates Any Term Commitment the length of the Term Commitment and the applicable Early Termin...

Page 82: ...e to the Agreement as described directly below OurRightToChangeTheAgreement YourRelatedRights We may change any part of the Agreement at any time including but not limited to rates charges how we calc...

Page 83: ...bjection to it If you do not notify us and cancel Service within 30 days of the change an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment Ou...

Page 84: ...networks YourRightToChangeServices When ChangesAreEffective The account holder can typically change Services upon request In some instances changes may be conditioned on payment of an Early Terminati...

Page 85: ...itment you may be charged all or part of an Early Termination Fee You are responsible for all charges billed or incurred prior to deactivation If Services are terminated before the end of your invoici...

Page 86: ...ated credit information upon request We may provide your payment history and other account billing charge information to any credit reporting agency or industry clearinghouse AccountSpendingLimits ASL...

Page 87: ...and other factors Unless prohibited by law we may mix Deposits with our other funds and it won t earn interest and we reserve the right to return the Deposit as a credit on your invoice at anytime If...

Page 88: ...t responsible for any defects acts or omissions of the manufacturer The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through Devi...

Page 89: ...ase visit sprint com or call 1 888 211 4727 for information and eligibility requirements Porting TransferringPhoneNumbers We don t guarantee that number transfers to or from us will be successful If y...

Page 90: ...within our estimated coverage areas that along with other factors both within and beyond our control for example network problems network or Internet congestion software signal strength your Device s...

Page 91: ...be available Roaming coverage may exist both within and outside our network coverage areas Your Device will generally indicate when you re roaming Depending on your Services separate charges or limits...

Page 92: ...r its software We are not responsible for any Data Content We are not responsible for any damage caused by any Data Content that you access through your Services that you load on your Device or that y...

Page 93: ...purpose for example wireless routers Data Link etc you can t use our data Services 1 with server devices or host computer applications or other systems that drive continuous heavy traffic or data ses...

Page 94: ...ell resell transfer copy translate publish create derivative works of make any commercial use of modify reverse engineer decompile or disassemble the software Sprint may revoke this license at any tim...

Page 95: ...l call forwarding data calls texts and Web access If you the account holder allow end users to access or use your Devices you authorize end users to access download and use Services You may have the o...

Page 96: ...the network and stops when you press End or the network connection otherwise breaks You re charged for all calls that connect even to answering machines voicemail or voice transcription services You w...

Page 97: ...second Time begins when you press any button to start a push to talk call and ends approximately 6 seconds after completion of a communication to which no participant responds Subsequent push to talk...

Page 98: ...a fixed price per KB any fractional cents will be rounded up to the next cent You are charged for all data directed to your Device s Internet address including data sessions you did not initiate and...

Page 99: ...ually billed in the bill cycle in which they re incurred Some usage charges such as those that depend on usage information from a third party may be billed in subsequent bill cycles and result in high...

Page 100: ...harged additional fees for certain methods of payment We may charge you up to the highest amount permitted by law for returned checks or other payments paid by you and denied for any reason by a finan...

Page 101: ...costs and are kept by us The number and type of Surcharges will be provided on your invoice and may vary depending upon the location of the billing address of the Device and can change over time We de...

Page 102: ...d on your bill ProtectingOurNetwork Services We can take any action to 1 protect our networks our rights and interests or the rights of others or 2 optimize or improve the overall use of our networks...

Page 103: ...r account information by establishing a personal identification number PIN You may also set a backup security question and answer in the event you forget your PIN You agree to protect your PIN passwor...

Page 104: ...ures when you contact us For some accounts with a dedicated Sprint representative we may rely on contacting your pre established point of contact as the standard authentication measure Third Party App...

Page 105: ...relinquish exchange return or recycle your Device By submitting your Device to us you agree that our employees contractors or vendors may access all of the information on your Device If you exchange r...

Page 106: ...the terms of use for location enabled applications and that the Device may be located 911OrOtherEmergencyCalls Public safety officials advise that when making 911 or other emergency calls you should a...

Page 107: ...stems to screen calls IfYourDeviceIsLostorStolen Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft...

Page 108: ...EHALF SPRINT PROVIDES ALL SOFTWARE AND APPLICATIONS ON AN AS IS BASIS WITH ALL FAULTS ERRORS AND DEFECTS YouAgreeWeAreNotResponsibleFor CertainProblems You agree that neither we nor our parent subsidi...

Page 109: ...r or equipment connected to your Device or damage to or loss of any information stored on your Device computer equipment or Sprint storage space from your use of the Services or from viruses worms or...

Page 110: ...FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE INCLUDING BUT NOT LIMITED TO LOST PROFITS LOSS OF BUSINESS OR COST OF REPLACEMENT PRODUCTS OR SERVICES DISPUTERESOLUTION AND ARBITRATION PLEASE...

Page 111: ...ion there is no judge or jury Instead Disputes are decided by a neutral third party arbitrator in a more informal process than in court In arbitration there is limited discovery and the arbitrator s d...

Page 112: ...s also include but are not limited to i claims in any way related to or arising out of any aspect of the relationship between you and Sprint whether based in contract tort statute fraud misrepresentat...

Page 113: ...r Dispute to your satisfaction You and Sprint agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action If an agreement cannot be reached within forty fiv...

Page 114: ...o arbitrate 2 The Federal Arbitration Act FAA applies to this Agreement and arbitration provision We each agree that the FAA s provisions not state law govern all questions of whether a Dispute is sub...

Page 115: ...y of this arbitration provision shall be null and void 4 We each are responsible for our respective costs including our respective counsel experts and witnesses Sprint will pay for any filing or case...

Page 116: ...ISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION REGARDLESS OF WHETHER THE CLAIM IS AN ACTION COUTERCLAIM OR ANY OTHER COURT PROCEEDING WE EACH AGREE...

Page 117: ...ed secret question or other account information or violating this Agreement or any policy referenced in this Agreement any applicable law or regulation or the rights of any third party ProvidingNotice...

Page 118: ...e provide to Sprint You agree and acknowledge that any email address or any other electronic address that you provide to Sprint is your private address and is not accessible to unauthorized third part...

Page 119: ...r the benefit of any third party except our corporate parents affiliates subsidiaries agents and predecessors and successors in interest You can t assign the Agreement or any of your rights or duties...

Page 120: ...rvice v 7 1 13 dispute resolution no class action no jury trial survive termination of Services End General Terms and Conditions of Service Sprint_L720_T_IIB_ book Page 120 Wednesday September 25 2013...

Page 121: ...websites applications or software The websites you visit may place cookies or other files on your device when you visit them Downloaded applications or software may access use or share information on...

Page 122: ...ng you download or cause to be downloaded to your device Damage related to websites visited or downloads to your device may not be covered by Sprint s Service and Repair policy or your device insuranc...

Page 123: ...trademarks of Sprint Other marks are the property of their respective owners GH68 xxxxxC Printed in China SPT_L720T_IIB_Eng_TE_092513_D1 Sprint_L720_T_IIB_ book Page 123 Wednesday September 25 2013 1...

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