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11-2 Customer inquiry cases and countermeasures (Continued)
Symptom
Cause
Countermeasures
Strange popping sounds
are produced while fish
is cooked.
• Since fish is salty and
maintains its moisture, it
is cooked while making
a series of soft popping
sounds. (The liquid may
come out of the fish when
the fish is cooked.)
• Food with bones such as fish (e.g. mackerel) and pork (e.g.
pork chops) is cooked while making a series of soft popping
sounds. Wrap the food completely so that food particles or
spattered oils do not stick to the oven walls or floor.
Strange smell is
produced in the oven.
• It may happen when food
particles stuck to oven walls
or floor.
• Clean the inside of the oven. => Remove strange smell
through the Deodorant button => If the strange smell still
remains, place a piece of lemon on the turntable and
operate the oven for 5 minutes by pressing the Deodorant
button.(However, the smells produced from the food exposed
such as herbal remedies are not removed.)
Error
• Errors are classified into the
case which is out of order
and the case which is not
out of order.
• Clean the inside of the oven. => Remove strange smell
through the Deodorant button => If the strange smell still
remains, place a piece of lemon on the turntable and operate
the oven for 5 minutes by pressing the Deodorant button.
(However, the smells produced from the food exposed such
as herbal remedies are not removed.)
Accessory
• Visit the nearest Samsung Service Center or local dealer
to buy accessories. Before visiting, check the model name
printed on the lower right side of the front panel of the oven.
Number does not appear
on the display screen.
It happens when the power
saving function is activated.
• Since the government recommends the reduction of
electricity, the power saving function is performed for number
display like that power cord is unplugged when the oven is
not used. (Numbers are displayed when another button is
pressed or when the door opens.)
