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11-2 Customer inquiry cases and countermeasures
Symptom
Cause
Countermeasures
Air is evacuated from the
oven.
• The vent of the oven is
designed to be placed on
the bottom of the product,
and air is evacuated from
the oven.
In the past, the vent was placed on the back panel of the oven.
Since the oven was placed near the wall of a kitchen, the wall
behind the oven was discolored. Thus, the vent of a new oven
is placed on the bottom of the product, and air is evacuated
from the oven.
The oven works
automatically whenever
the power is turned on.
• It may happen due to power
failure or abnormal voltage.
• It may happen when
the door does not close
completely.
• Connect the power plug three seconds after disconnecting
the power plug.
• Close the door completely => Press the Cancel button =>
Press the Start button.
Heating
• In many cases, it may
happen when the power
level is incorrectly set.
• It may happen when
the door does not close
completely.
• It may happen when the
oven is out of order.
• Select HIGH by rotating the Cooking Power Control knob.
- KEEP WARM: This function is used to warm the cooked
food for a certain time period, not to heat the food.
- MEDIUM/LOW: This function is used to cook the food
slowly.
• Close the door completely. => Press the Cancel button. =>
Press the Start button.
• Contact the nearest Samsung after-sales service center.
Ground
• Ground problem may
happen when the oven is
placed in a humid area and
the over is not grounded.
• Ground is not provided by
an extended electric outlet.
• If the oven is placed in a humid area, buy an electric wire in a
store selling electrical products. (Electric wires for home use
are also allowed) Ground the oven through the electric wire.
• Buy an electric wire in a store selling electrical products.
(Electric wires for home use are also allowed) Ground the
oven through the electric wire.
Turn table occasionally
rotates in reverse order.
• Turntable has been
designed to rotate in either
direction since 1994.
• In the past, the gear of the turntable was easily worn by
turning it during cleaning. Now, the turntable of the oven
is designed to rotate in both directions to prevent damage
during cleaning. (Rotation direction is set when the oven
initially operates.)
The oven sometimes
beeps.
• The oven beeps every
minute unless the food is
in the oven after the food is
cooked completely.
• The oven occasionally
beeps during cooking.
• Open and close the door again. (Beeping sounds indicate that
the food is ready to be removed from the oven after cooking
is complete.)
