English
10
Troubleshooting
Checkpoints
CAUTION
Contact the service center if a problem persists, or if you encounter a problem that is not in this section.
Does not operate.
• Check if power is supplied properly.
• Check and reset the circuit breaker.
Excessive vibration or makes noise.
• Make sure the Microfiber filter is securely mounted on a solid
wall.
- Use the provided accessories to securely fasten the cradle to
the wall. Then, fasten the bracket to the Microfiber filter to
mount the Microfiber filter to the cradle.
• Make sure the Microfiber filter is not in contact with any other
object.
• The motor can cause noise during normal operation.
Does not drain.
• Make sure the drain hose is straightened all the way to the drain
system. If you encounter a drain problem, call for service.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is
not clogged.
• Make sure the hoses are properly connected to the water inlet
(IN) and outlet (OUT) ports.
• Make sure the drain hose is not kinked.
• Clean the mesh filter.
- You must not remove the mesh filter while either the
Microfiber filter or the washing machine connected to the
Microfiber filter is operating. Before removing the mesh
filter, turn off the Microfiber filter and the washing machine
connected to it.
• Check if there is a drain error on the washing machine connected
to the Microfiber filter. Refer to the washing machine’s user
manual to resolve the drain error.
Leaks water.
• Check if the mesh filter is inserted in the correct position.
- Turn off the Microfiber filter and the washing machine
connected to it, and then remove the mesh filter. Insert
the mesh filter back into the main unit, and then turn it
clockwise until the mark on the handle is pointing up.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Check the drain hose.
- Make sure the end of the drain hose is not placed on the
floor.
- Make sure the drain hose is not frozen or clogged.
The Filter status indicator is not turning off.
• Press and hold the
Filter Reset
button for 3 seconds to reset the
status of the mesh filter.
• Clean the mesh filter.
- The Filter status indicator lights up after every 30 cycles (of
washing machine) or every month, whichever comes first.
Clean the mesh filter regularly for the best performance.
• Check if the mesh filter is inserted in the correct position.
- Turn off the Microfiber filter and the washing machine
connected to it, and then remove the mesh filter. Insert
the mesh filter back into the main unit, and then turn it
clockwise until the mark on the handle is pointing up. Then,
press the Filter Reset button to reset the status of the mesh
filter.
The Filter status and the Wi-Fi indicators are
blinking simultaneously.
• Check if the product is installed according to the installation
guide.
• Unmount the product from the wall or the washing machine,
and then discard the remaining water inside the hose and the
product. Then, re-install the product according to the installation
instructions.
• Press and hold the
Filter Reset
button for 3 seconds.
DC68-04471B-00_IB_FT-MF_EU_EN_DE_NL_FR_IT_ES_PT_DA_FI_NO_SV_PL_HU_EL_RO_BG_LT_LV_ET_CS_SK_HR_TR.indb 10
2023-06-07 5:52:11
