Samsung E800, User Manual

Page: 85 / 118

6.7 When a replacement phone has been supplied because
of loss or theft, if the original phone is subsequently
recovered it must be returned to Orange as it is the
property of the insurer.
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be referred
to Chartered Loss Adjusters in order to carry out a
special investigation into the circumstances of the claim.
No free replacement or repair will be provided unless and
until the adjusters confirm your claim is acceptable under
the terms of the policy
6.9 If Orange believes that you have persistently failed
to take reasonable care of your phone your cover will
be cancelled.
6.10 Orange may at its option require you to return your phone
for examination before a replacement is supplied.
6.11 If Orange has reasonable cause to believe you have
made a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
6.13 A replacement item will be refused or you will be charged
for any replacement if you have not complied with the
terms of the Insurance policy and of Orange Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft to
the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
reference
169
reference
168
6 general
6.1 It is a condition of this policy that the replacement of any
phone will only be made with an Orange product.
Wherever possible, reasonable efforts will be made to
ensure that the replacement phone is of the same or
similar specification.
6.2 Replacement phones may be supplied from refurbished
stock that have been tested and are fully functional.
6.3 In the event of a claim you are only entitled to repair or
replacement (at the option of Orange) of your phone.
There is no entitlement to any monetary settlement under
the terms of the Orange Care Insurance policy.
6.4 The Insurance period will be unaffected by the
replacement of your phone and will continue to apply
from the date the Insurance first came into force.
6.5 Should you find a phone that you have reported lost or
stolen before you have received a replacement, you must
report this to Orange immediately so that the delivery of
the replacement can be cancelled.
If you fail to do so we reserve the right to impose a
charge
for any attempt to deliver the replacement.
6.6 When a replacement phone has been supplied due to
accidental or malicious damage the original phone must
be returned to Orange.