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Troubleshooting and information codes

 INFORMATION CODES

Information codes are displayed to help you better understand what is occurring with your dishwasher.
If any of the codes below occur, you should select the Reset option and follow the respective instruction.

CODE SYMBOL

MEANING

SOLUTION

bE2

Button key error

Check any button is pressed more 
than 30 sec.

3E, AE

Internal communication error

Turn off   and restart the appliance.

5E

Drain error

Check whether the drain hose is 
clogged or folded.

4E

Water supply error

Make sure the water supply valve 
open.

4E1

Hot water supply

Make sure the temperature of supplied 
water is not higher than 80 ºC.

HE, HE1

Heater error

Turn off  and unplug the power plug, 
close water supply valve and contact 
service center.

tE

Temperature sensor error

1E

Low water level error

PE

Flow changer error

Turn off   and restart the appliance.

LE

Leakage error

Turn off  and unplug the power plug, 
close water supply valve and contact 
service center.

OE

Over water level error

For more information about the error codes, or if you are unable to resolve the problem using the 
suggested solution, refer to the back of this manual and contact your Samsung Customer Service 
centre.

Troubleshooting and 
information codes

DD68-00135A_EN_130604.indd   28

DD68-00135A_EN_130604.indd   28

2013-06-07   

 1:42:31

2013-06-07   

 1:42:31

Summary of Contents for DW-UG97 Series

Page 1: ...al is made with 100 recycled paper imagine the possibilities Thank you for purchasing this Samsung product To receive a more complete service please register your product at www samsung com register DD68 00135A_EN_130604 indd 1 DD68 00135A_EN_130604 indd 1 2013 06 07 1 42 06 2013 06 07 1 42 06 ...

Page 2: ...ng Drying Technology DW UG72 DW UG62 Your new Samsung dishwasher utilizes the latent thermal energy from the final rinse cycle to drying the load This not only saves energy but also prevents steam from escaping the dishwasher and injuring you and your loved ones 4 SDP Drying Technology DW UG97 DW UG92 Your new Samsung dishwasher utilizes Super Desiccant Polymer SDP technology to dry your dishes fol...

Page 3: ...your dishwasher may differ slightly from those described in this manual and not all warning signs may be applicable If you have any questions or concerns contact your nearest service center or find help and information online at www samsung com IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS Important safety symbols WARNING Hazards or unsafe practices that may result in severe personal injury and or prope...

Page 4: ...eration and exercise care when using it Do not let children or pets play on or in your dishwasher The dishwasher door does not open easily from the inside and children may be seriously injured if trapped inside Children should be supervised to ensure that they do not play with the appliance If the plug power supply cord is damaged it must be replaced by the manufacturer or its service agent or a s...

Page 5: ...r softener Make sure you have picked up the correct packet of dishwasher salt before filling the salt reservoir Please only use special coarse grained dishwasher salt for reactivation as other salts may contain insoluble additives which can impair the functioning of the softener In an appliance with a cutlery basket depending on model cutlery is cleaned and dried more if placed in efficiently the b...

Page 6: ... the dishwasher For the same reason it should not be installed next to open fires or other appliances which give off heat such as heaters etc Do not connect the dishwasher to the mains supply until it has been fully installed and any adjustment has been made to the door springs Before connecting the appliance check that the connection data on the data plate voltage and connected load match the main...

Page 7: ...artment or an authorised service technician In countries where there are areas which may be subject to infestation by cockroaches or other vermin pay particular attention to keeping the appliance and its surroundings in a clean condition at all times Any damage which may be caused by cockroaches or other vermin will not be covered by the guarantee In the event of a fault or for cleaning purposes t...

Page 8: ...tart function 21 Using the digital display 22 Using additional functions CLEANING AND MAINTAINING YOUR DISHWASHER 23 23 Cleaning the exterior 23 Cleaning the wash cabinet 23 Cleaning the filters 24 Cleaning the spray arms 25 Storing your dishwasher TROUBLESHOOTING AND INFORMATION CODES 26 26 Check these points if your dishwasher 28 Information codes PROGRAMME CHART 29 29 Programme chart APPENDIX 30...

Page 9: ...r your Samsung dealer Keep the packaging out of the reach of children to ensure their safety after unpacking your dishwasher 2 1 3 4 5 7 6 8 9 10 11 12 13 1 Top spray arm not shown 8 Rinse aid reservoir 2 Cutlery tray DW UG97 DW UG92 DW UG72 Cutlery basket DW UG62 see page 19 9 Control panel In front of the door DW UG92 DWUG72 DW UG62 3 Upper basket 10 Lower spray arm 4 Upper spray arm 11 Drain ho...

Page 10: ...sher DW UG97 1 2 4 11 3 13 12 14 6 7 5 8 9 10 DW UG92 DW UG72 DW UG62 1 2 3 4 11 12 13 14 6 7 5 8 9 10 Setting up your dishwasher DD68 00135A_EN_130604 indd 10 DD68 00135A_EN_130604 indd 10 2013 06 07 1 42 23 2013 06 07 1 42 23 ...

Page 11: ...fers An AC 220 240 V 50 Hz fuse or a circuit breaker An individual branch circuit serving your dishwasher Your dishwasher must be grounded If your dishwasher malfunctions or breaks down grounding will reduce the risk of electric shock by providing a path of least resistance for the electric current Your dishwasher comes with a power cord and a grounded three prong plug that can be inserted into a ...

Page 12: ...right away Once these steps have been taken contact Samsung Customer Service or a qualified technician Drain If you are using a drain exclusively for the dishwasher connect the drain hose to a drain that is between 30cm to 70cm off the ground Connecting the drain hose to a drain more than 80cm off the ground can result the water in the dishwater flowing back or draining incompletely Flooring For bes...

Page 13: ...icator lights up on the control panel refill with rinse aid Your dishwasher has been designed to use liquid rinse aid only Using a powdered rinse aid will clog up the reservoir opening and cause the dishwasher to malfunction Rinse aid improves the drying performance of the dishwasher Do not add regular detergent into the rinse aid reservoir 1 Remove the rinse aid reservoir cap by rotating it counte...

Page 14: ...e Wooden cutlery and crockery or items with wooden parts Delicate glassware or glassware containing lead crystal Silverware that has been in contact with foods containing sulphur can become discoloured These include egg yolks onions mayonnaise mustard fish fish brine and marinades Clouding may occur on glasses after frequent washing Do not wash delicate glassware or glassware containing lead crystal...

Page 15: ...And then push it down gently Whenever you adjust the height make sure that the upper spray arm will not become caught on the dishes loaded in the lower basket as it spins Make sure that the upper basket is level If the upper basket is raised on one side it will prevent the door from closing fully and cause problems with the dishwasher operation Do not raise the upper basket on one side only Doing ...

Page 16: ... to make room for larger items in the upper basket 1 Arrange the cutlery in the cutlery tray inserts as shown 2 Attach the inserts to the cutlery tray Placing large items such as cake cutters in the tray can result in interference with the top spray arm If spoon handles do not fit between the holders then place them the other way round 3 Remove the cutlery tray inserts from the cutlery tray after t...

Page 17: ...all amount of cutlery only you may separate the cutlery basket and use only one side Do not place long items inside the cutlery basket The handle may be too long and interfere with the upper spray arm The cutlery basket can be used with the cover opened 1 Raise the cover and attach it to the handle as shown in the diagram To separate the cutlery basket into two baskets pull one side of the cutlery...

Page 18: ...too much foam which may decrease the dishwasher s performance or cause it to malfunction Do not breathe in the fumes of dishwasher detergent or swallow it Dishwasher detergent contains irritants and caustic chemicals that can induce respiratory conditions If you have inhaled the fumes of detergent or swallowed it seek medical attention immediately Keep dishwasher detergent out of the reach of chil...

Page 19: ... rinse aid and or dishwasher salt Refer to the manufacturer s instructions before using a multi tab product and verify that it is suitable for the water hardness level in your area 1 Push the detergent dispenser s release catch and open the detergent dispenser flap 2 Add the multi tab into the main wash detergent compartment and close the flap 3 Push the Multi Tabs button on the control panel to act...

Page 20: ...ping onto items in the lower basket USING THE PROGRAMME SELECTION BUTTONS Select a programme appropriate for the type of load and soiling using the PROG button Symbol Programme Description Intensive 70 ºC Heavily soiled items include pots and pans Auto 40 65 ºC Lightly to heavily soiled daily using items automatic detection of the amount of soils Express 65 ºC Light to medium soiled daily using it...

Page 21: ... the programme and functions 5 Set the delay time using the Delay Start button 6 Push the Start Reset button The Delay Start indicator lights up and the clock begins to count down 7 To cancel the Delay Start function press and hold the Start Reset button for 3 seconds to reset the programme USING THE DIGITAL DISPLAY The digital display shows the remaining wash time status information Delay Start R...

Page 22: ...e except Prewash Selecting the Multi Tabs function turns on the Rinse Refill indicator However this does not mean that a refill is required Sanitize Push the Sanitize button for the best possible hygiene in your dishwasher At the final rinse it heat up to 70 ºC and hold this temperature for a several minutes This function is available with all programme except Prewash and Delicate Child Lock The Chil...

Page 23: ...coming into contact with water If your dishwasher has a stainless steel door panel it can be cleaned with a stainless steel cleaner for Home Appliances or similar product using a clean soft cloth CLEANING THE WASH CABINET If there are limescale or grease deposits in the cabinet remove these by damp cloth or run a programme which has highest rinsing temperature without any loading items after fillin...

Page 24: ...r the jets on the spray arms seem clogged clean the spray arms When removing the spray arms take care as they break easily Turn off the dishwasher before removing the spray arms Cleaning the spray arms 1 Remove the cutlery tray insert DW UG97 DW UG92 DW UG72 Refer to the Using the baskets section on page 14 2 Rotate the handle on the middle of the top spray arm in the counterclockwise direction an...

Page 25: ...pray arms and check that they rotate freely STORING YOUR DISHWASHER If you need to store your dishwasher for an extended period of time first drain the unit fully and then disconnect the water hose Your dishwasher can become damaged if water is left in the hoses and internal components before storing it After draining and disconnecting the dishwasher be sure to turn off the water supply valve and c...

Page 26: ...el of the dishes as directed in this manual The filter is contaminated or not correctly fasten Clean the filter and make sure the filters are fitted properly No dishwasher detergent or not enough detergent is being used Use an automatic dishwasher detergent or use more detergent The pressure of the supplied water is low The water supply pressure must be between 0 05 MPa and 0 8 MPa Spray arm jets are ...

Page 27: ... Does not have any indicators lit The power cord is not connected Connect the power cord Does not have smoothly rotating arms The arms are clogged with food particles Clean the arms Leaves a white coating on cutlery or crockery after cleaning Hard water was used Check the salt fill indicator and softener setting is correct according to the water hardness of your area Check salt reservoir cap is cor...

Page 28: ...t water supply Make sure the temperature of supplied water is not higher than 80 ºC HE HE1 Heater error Turn off and unplug the power plug close water supply valve and contact service center tE Temperature sensor error 1E Low water level error PE Flow changer error Turn off and restart the appliance LE Leakage error Turn off and unplug the power plug close water supply valve and contact service ce...

Page 29: ...2nd rinse Hot rinse Dry End Prewash Mainwash 1st rinse Hot rinse Dry End Prewash Mainwash 1st rinse Hot rinse Dry End Mainwash 1st rinse Hot rinse End Prewash Mainwash 1st rinse Hot rinse Dry End Cold rinse End Washing time Min 148 90 150 87 149 DW UG72 34 83 17 Water consumption L 17 9 1 18 5 11 6 12 0 DW UG72 10 5 10 1 3 7 The wash time varies depending on the options you add and on the pressure...

Page 30: ... the detergent quantities recommended in the detergent manufacturers instructions DECLARATION OF CONFORMITY This product complies with the requirements of these directives EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC SPECIFICATIONS MODEL DW UG72 Power AC 220 240 V 50 Hz Type Semi built in Built under Water pressure 0 05 0 8 MPa Wash capacity place settings 15 DW UG72 Rated power 2000...

Page 31: ...ow Programme Normal Additional options None Rinse aid setting 3 Dosage of the standard detergent 15PS 8 g 25 g 13PS 7 g 24 g For the arrangement of the items refer Figure A B C 15 place settings Figure A 1 Lower basket Figure B 1 Upper basket Figure C 1 Cutlery tray 1 Soup plate 5 Saucer 9 Knife 2 Dinner plate 6 Glass 10 Dessert spoon 3 Dessert dish 7 Soup spoon 11 Tea spoon 4 Cup 8 Fork DD68 0013...

Page 32: ...OLAND 0 801 1SAMSUNG 172 678 48 22 607 93 33 www samsung com PORTUGAL 808 20 SAMSUNG 808 20 7267 www samsung com SLOVAKIA 0800 SAMSUNG 0800 726 786 www samsung com SPAIN 902 1 SAMSUNG 902 172 678 www samsung com SWEDEN 0771 726 7864 SAMSUNG www samsung com SWITZERLAND 0848 SAMSUNG 7267864 CHF 0 08 min www samsung com ch German www samsung com ch_fr French U K 0330 SAMSUNG 7267864 www samsung com A...

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