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Before contacting a service centre
The camera buttons do not operate
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Camera malfunction
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Remove /re-insert battery and switch the camera on
A card error has occurred while the memory card is in the camera.
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Incorrect memory card format
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Re-format the memory card
The images don't play back
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Incorrect file name (Violation of DCF format)
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Do not change the image file name
Colour of image is different to the original scene
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White balance setting is incorrect
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Select appropriate White balance
Images are too bright
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Exposure is excessive
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Reset exposure compensation
No image on external monitor
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The external monitor has not been connected properly with the camera
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Check the connection cables
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There are incorrect files in the memory card
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Insert a memory card that has correct files
When using the PC’s explorer, the [Removable Disk] file does not show
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Cable connection is incorrect
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Check the connection
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The camera is off
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Turn the camera on
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The operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.0 ~ 10.2.
Alternatively the PC does not support USB
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Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.0 ~ 10.2 to PC that supports USB
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The camera driver is not installed
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Install a [USB Storage Driver]