Samsung CLX-9250ND, Administrator'S Manual

Page: 44 / 48

5 Troubleshooting
D60719-07 44
5.12 At the printer: Question mark before the
document name
The list of supported device drivers does not include an entry matching the
driver you used. Use the web browser to add the driver name to the list.
5.13 At the printer: Login error <number>

Is the SafeCom Service running on the SafeCom server?

Is the SafeCom device registered at the SafeCom server?
5.14 At the printer: Card reading not working

Is the card reader firmly connected?

Is the card compatible with the reader?

Is the correct card reader patch installed?

Try moving the card reader away from the device to check if it is an
electrical interference preventing the reader from working.
5.15 Tracking information
The format of the tracking data is documented in SafeCom G3 Administrator’s
Manual D60603 .
If an attempt is made to disconnect or otherwise tamper with device to avoid
tracking, then print jobs are recorded as “Interrupted” instead of
“Completed.” Canceled documents are also tracked as Interrupted.
If
Post Track is enabled on the configuration web page (2.6.2) the tracking
record for print jobs is adjusted to reflect what was actually printed. However,
if the job is interrupted, the tracking record is not adjusted and will reflect the
tracking data that was determined when the documented was processed in the
print queue.