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Samsung CLP-36x Series User Manual Download Page 177

Printing quality problems

177

5.  Troubleshooting

Wrinkles or creases

•

Ensure that the paper is loaded properly.

•

Check the paper type and quality.

•

Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

Back of printouts are dirty

•

Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 53).

Solid color or black pages

•

The imaging unit may not be installed properly. Remove the imaging unit and reinsert it.

•

The imaging unit may be defective. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 51).

•

The machine may require repairing. Contact a service representative.

Condition

Suggested Solutions

A

Summary of Contents for CLP-36x Series

Page 1: ...information concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...ay 26 Basic printing 33 3 Maintenance Ordering supplies and accessories 39 Available supplies 40 Available maintenance parts 42 Storing the toner cartridge 43 Redistributing toner 45 Replacing the toner cartridge 47 Replacing the waste toner container 49 Replacing the imaging unit 51 Cleaning the machine 53 Tips for moving storing your machine 55 4 Troubleshooting Tips for avoiding paper jams 57 C...

Page 3: ...know before using the machine Key benefits 4 Features by models 6 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 16 Control panel overview 19 Turning on the machine 21 Installing the driver locally 22 Reinstalling the driver 23 ...

Page 4: ...int on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 132 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy Capture Manager on page 150 Samsung Easy Printer Manager and Samsung Printer Status are a program that monitors and informs you of the machine s stat...

Page 5: ...on page 138 You can print in various operating systems see System requirements on page 72 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the access point a wireless router Using the USB cable or a ...

Page 6: ...Features by models Some features and optional goods may not be available depending on model or country Operating System Operating System CLP 36x Series CLP 36xW Series Windows Macintosh Linux ...

Page 7: ...PS printer drivera a For XPS driver You can install the XPS printer driver in the Custom Installation window Refer to Software CD that was provided with your machine Samsung Easy Printer Manager Samsung Easy Color Managerb b Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whether your computer s OS su...

Page 8: ...ANa a Depending on your country wireless LAN card may not be available For some counties only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine IPv6 Google Cloud Print Eco printing Easy Eco Driver b b Setting the ECO settings is available from the windows driver Wi Fi Protected Setup WPS Manual duplex 2 sided printingc c Available for Windows...

Page 9: ...eshoot accordingly see Understanding the status LED on page 63 A paper jam has occurred Open and close the top cover see Front view on page 17 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 58 Printouts are blurry The toner level might be low or uneven Shake the toner cartridge Try a different print quality setting Replac...

Page 10: ...ing on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to p...

Page 11: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 12: ...f the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can cause damage to the ...

Page 13: ... turn the power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg...

Page 14: ...s a closet If the machine is not well ventilated this could result in fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the machine Do not clean the machine wit...

Page 15: ... shock or fire Do not disassemble the toner cartridge Toner dust can be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested When changing the toner cartridge or removing...

Page 16: ...es Power cord Quick installation guide Software CDa a The software CD contains the printer drivers and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 17: ... model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Output tray 2 Output support 3 Top cover 4 Control Panel 5 Tray 6 Front cover 7 Front cover release button 8 Toner cartridges 9 Waster toner container 10 Imaging unit 1 2 3 4 5 6 7 8 9 10 ...

Page 18: ...tration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Rear cover 2 Power receptacle 3 USB port 4 Network porta a CLP 36xW only 1 4 3 2 ...

Page 19: ...n and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the whole screen release the button while it s blinking Manual print Press this button each time you load a sheet of paper in the tray if you have selected Manual Feeder for Source in your printer driver Print Screen can only be used in the W...

Page 20: ...ints event log report usage counter Press and hold this button for about 4 seconds until the green LED blinks quickly and release Prints supplies info report Press and hold this button for about 6 seconds until the green LED on and release 5 Power Wakeup You can turn the power off or wake the machine up from the sleep mode with this button 6 Status LED Shows the status of your machine see Status L...

Page 21: ...ntroduction Turning on the machine 1 Connect the machine to the electricity supply first 2 press Power Wakeup on the control panel If you want to turn the power off press Power Wakeup on the control panel 1 2 ...

Page 22: ... installation window in this User s Guide may differ depending on the machine and interface in use Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is connected to your computer and powered on If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into your CD ROM d...

Page 23: ...ke sure that the machine is connected to your computer and powered on 2 From the Start menu select Programs or All Programs Samsung Printers your printer driver name Uninstall 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 22 ...

Page 24: ... want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup options Printing a demo page 25 Media and tray 26 Basic printing 33 ...

Page 25: ...sage Printing a demo page Print a demo page to make sure that the machine is operating correctly Windows only To print a demo page Open the Printing Preferences see Opening printing preferences on page 34 Samsung tab Demo page ...

Page 26: ... machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 69 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guide If you do not adjust the gu...

Page 27: ... paper tray see Tray overview on page 26 2 Open the paper cover 3 Press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide 4 Flex or fan the edge of the paper stack to separate the pages before loading papers 2 1 2 3 ...

Page 28: ...ength guide and paper width guide For paper longer than Legal sized press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide Do not push the paper width guide too far causing the media to warp Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled If you do not adjust the paper width ...

Page 29: ...d type on page 32 The settings made from the machine driver override the settings on the control panel a To print in application open an application and start the print menu b Open Printing Preferences see Opening printing preferences on page 34 c Press the Paper tab in Printing Preferences and select an appropriate paper type For example if you want to use a label set the paper type to Label d Se...

Page 30: ...Opening printing preferences onpage 34 For example if you want to print on labels select Labels for Paper Type Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifications on page 69 To see for paper weights for each sheet refer to Print media specifications on page 69 Included Blank Not available Types Traya Plain Thick Thin Bond Color CardStock Labels Preprinted...

Page 31: ...e than 5 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once...

Page 32: ...70 C 338 F Preprinted paper ink must be non flammable and should not adversely affect machine rollers Before you load preprinted paper verify that the ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality 4 Setting the paper size and type After loading paper in the paper tray set the paper size and type Open the Printing Preferences see Open...

Page 33: ...ing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingpr...

Page 34: ...ting Preferences window that appears in this user s guide may differ depending on the machine in use However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setti...

Page 35: ...e Samsung tab allows you to save the current preferences for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in t...

Page 36: ...rinter Manager program For Windows and Macintosh users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 158 The settings set from the machine s driver override the settings on the control panel Setting eco mode on the driver Open the Eco tab to set Eco mode When you see the eco image that means the eco mode is currently enabled Another w...

Page 37: ...ings you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in print...

Page 38: ...your machine Ordering supplies and accessories 39 Available supplies 40 Available maintenance parts 42 Storing the toner cartridge 43 Redistributing toner 45 Replacing the toner cartridge 47 Replacing the waste toner container 49 Replacing the imaging unit 51 Cleaning the machine 53 Tips for moving storing your machine 55 ...

Page 39: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 40: ...ng to the specific country conditions Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Part name Toner cartridge Average continuous black cartridge yield Approx 1 500 standard pages Black Average continuous color cartridge yield Approx 1 000 standard pages Ye...

Page 41: ...enuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty ...

Page 42: ...lting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performance application software connecting method media type media size and job complexity Fuser unit Approx 20 0...

Page 43: ...and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the printer follow the instructions below to store the toner cartridge properly Store the cartridge inside the protective bag from the original package Store lying flat not standing on end with the same sid...

Page 44: ...e brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges 3 Estimated cartridge life Estimated cartridge life the life of the toner cartridge or imaging unit yield depends on the amount of toner that print jobs require The actual print yield may vary depend...

Page 45: ...rint quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the top cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Printing even after the toner empty stat...

Page 46: ...Redistributing toner 46 3 Maintenance ...

Page 47: ...e package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area Printing even after the ...

Page 48: ...Replacing the toner cartridge 48 3 Maintenance When a toner cartridge has reached the end of life the Printing Status window appears on the computer indicating the toner cartridge needs to be placed ...

Page 49: ...nter stops printing Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the waste toner container out of the machine move the container carefully not to drop it from your hands Make sure that you lay the waste toner container on a flat surface so that the toner does not s...

Page 50: ...Replacing the waste toner container 50 3 Maintenance The order information is provided for optional accessories see Available supplies on page 40 ...

Page 51: ...rinting Don t use sharp objects such as a knife or scissors to open the imaging unit package You could damage the surface of the imaging unit Be careful not to scratch the surface of the imaging unit To prevent damage do not expose the imaging unit to light for more than a few minutes Cover it with a piece of paper to protect it if necessary Before closing the front cover make sure all toner cartr...

Page 52: ...Replacing the imaging unit 52 3 Maintenance ...

Page 53: ... a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems 4 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cl...

Page 54: ... 54 3 Maintenance Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the top cover close the output support first 1 2 1 2 ...

Page 55: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 56: ...ful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide see Troubleshooting on page 165 If you cannot find a solution in the User s Guide or the problem persists call fo...

Page 57: ...ned correctly see Tray overview on page 26 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Page 58: ...58 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently ...

Page 59: ...Clearing paper jams 59 4 Troubleshooting 1 In tray Click this link to open an animation about clearing a jam ...

Page 60: ...Clearing paper jams 60 4 Troubleshooting ...

Page 61: ...leshooting 2 Inside the machine Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine 3 In exit area Click this link to open an animation about clearing a jam ...

Page 62: ...Clearing paper jams 62 4 Troubleshooting The fuser area is hot Take care when removing paper from the machine ...

Page 63: ...e Control panel overview on page 19 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 165 You also can resolve the error with the guideline from the computers s Samsung Printing Status program window see Using Samsung Printer Status on page 160 If the problem persists call a service representative ...

Page 64: ...e is on line and can be used Red Blinking The machine is on manual printing or manual duplex printing On The cover is opened Close the cover see Machine overview on page 16 There is no paper in the tray when receiving or printing data Load paper in the tray see Loading paper in the tray on page 27 The machine has stopped due to a major error Orange Blinking Upgrading firmware On A paper jam has oc...

Page 65: ...fe means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Off All toner cartridges are at n...

Page 66: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 67 Regulatory information 76 Copyright 86 ...

Page 67: ...382 x 309 x 211 mm 15 0 x 12 2 x 8 3 inches Weight Machine with consumables 9 84 kg 21 69 lbs Noise Levela Ready mode background noise level Print mode color printing Less than 45 dB A black and white printing Less than 48 dB A Temperature Operation 10 to 32 C 50 to 90 F Storage packed 0 to 40 C 32 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb 110 volt models AC ...

Page 68: ...1 4 W CLP 36xW Series Power off mode 0 45 W Wireless c Module SPW B4319S a Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine c Wireless model only see Features by models on page 6 Items Description ...

Page 69: ...mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches Thick paper Refer to the Plain paper section Refer to the Plain paper section 86 to 120 g m2 23 to 32 lbs bond 5 sheets Thin paper Refer to the Plai...

Page 70: ...tion 120 to 150 g m2 32 to 40 lbs bond 5 sheets Card stock Letter Legal Oficio US Folio A4 JIS B5 ISO B5 Executive A5 Postcard 4x6 Refer to the Plain paper section 121 to 163 g m2 32 to 43 lbs bond 5 sheets Bond paper Refer to the Plain paper section Refer to the Plain paper section 105 to 120 g m2 28 to 32 lbs bond 10 sheets Archive Refer to the Plain paper section Refer to the Plain paper sectio...

Page 71: ...hes 60 to 120 g m2 16 to 32 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness Type Size Dimensions Print media weight Capacitya Tray ...

Page 72: ...ium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86...

Page 73: ... Services is compatible with your machine Macintosh Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867MHzorfasterPowerPCG4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 Intel processors 2 GB 4 G...

Page 74: ... 2 32 64 bit SuSE 10 1 32 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 75: ...tems Specifications Network interface 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows Server 2008 R2 Various Linux OS Mac OS X 10 4 10 7 Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP Wireless security Authentication ...

Page 76: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic...

Page 77: ...or an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging material for this product i...

Page 78: ... undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and ...

Page 79: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled D...

Page 80: ...he following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC statement for ...

Page 81: ...g adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You must connect the green and yellow wire to the pin marked by the letter E or by the safety E...

Page 82: ...has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first instance The product has been tested against TBR21 To assist in the use and application of terminal equipment which complies with this standard the European Telecommunication Standards Institute ETSI h...

Page 83: ...printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label If th...

Page 84: ...ice may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Every country has different restricti...

Page 85: ...Regulatory information 85 5 Appendix 20 China only ...

Page 86: ...ernet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Cloud Print is a trademark of Google Inc iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered...

Page 87: ...ides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 88: ...t 135 Changing the default print settings 136 Setting your machine as a default machine 137 Using advanced print features 138 Macintosh printing 145 Linux printing 147 4 Useful management tools Easy Capture Manager 150 Samsung Easy Color Manager 151 Samsung AnyWeb Print 152 Easy Eco Driver 153 Using SyncThru Web Service 154 Using Samsung Easy Printer Manager 157 Using Samsung Printer Status 160 Us...

Page 89: ...e If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network99 Installation for Macintosh 90 Reinstallation for Macintosh 91 Installation for Linux 92 Reinstallation for Linux 93 If you are a Windows OS user refer to the Installing the driver locally on page 22 for installing the machin...

Page 90: ...ual components to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Close 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 10 7 open the Applications folder System Preferences and click Print Fax 15 Click Add on the Printer List For Mac OS X 1...

Page 91: ... to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop 4 Double click the MAC_Installer folder Uninstaller OS X icon 5 Enter the password and click OK 6 When the uninstall is done click OK If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 92: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Con...

Page 93: ...e Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Open the Terminal program When the Terminal screen appears type in the following root localhost root cd opt Samsung mfp uninstall root localhost uninstall uninstall sh 4 Click...

Page 94: ...ted machine and software Useful network programs 95 Wired network setup 96 Installing driver over the network 99 IPv6 configuration 105 Wireless network setup 108 Samsung MobilePrint 131 Google Cloud Print 132 Supported optional devices and features may differ according to your model see Features by models on page 6 ...

Page 95: ...ll be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machin...

Page 96: ...el Using this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 165 254 192 192 5 Setting IP address The machine that does not support the network interface it will not be able to use this feature see Rear view on page 18 TCP IPv6 is not supported by this program First you have to set up an IP address for networ...

Page 97: ...the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Macintosh Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may differ for your model 1 Connect your machine to the network with a network cable 2 Insert the Installation CD ROM and open the disk window select MAC_...

Page 98: ... The following instructions may vary from your model or operating systems 1 Open opt Samsung mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC a...

Page 99: ...software in the Select Software to Install window 6 Windows 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 96 2 Insert the supplied software CD into your CD ROM drive 3 Select Install Now TheCustomInstallationallowsyouto selectthemachine s connection and choose individual components to insta...

Page 100: ... Once you start the installation the machine driver and software are automatically installed on you computer You can start the silent installation by typing s or S in the command window Command line Parameters Following table shows commands that can be used in the command window Following command line are effective and operated when command is used with s or S But h H or are exceptional commands t...

Page 101: ...tion x or X Uses existing machine driver files to create printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a waytoremoveonlyspecified printer ins...

Page 102: ...Options Pane If you have not set the IP address yet click Set IP address and refer to IPv4 configuration using SetIP Macintosh on page 97 If you want to set the wireless setting refer to Setup using Macintosh on page 118 10 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 11 Enter the password and...

Page 103: ...e queue name for your machine server try using the default queue first 20 ForMacOSX10 4 ifAutoSelectdoesnotworkproperly selectSamsung in Print Using and your machine name in Model ForMacOSX10 5 10 7 ifAutoSelectdoesnotworkproperly choose Select Printer Software and your machine name in Print Using 21 Click Add Your machine appears in the Printer List and is set as the default machine 8 Linux You n...

Page 104: ...ck Next 10 Input the printer description and Next 11 After the machine is added click Finish 12 When installation is done click Finish Add a network printer 1 Double click the Unified Driver Configurator 2 Click Add Printer 3 The Add printer wizard window opens Click Next 4 Select Network printer and click the Search button 5 The printer s IP address and model name appears on list field 6 Select y...

Page 105: ...ation Report that will check IPv6 addresses see Printing a network configuration report on page 96 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the instructions in the window If the machine does not work in the network env...

Page 106: ...of router request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 10 From the SyncThru Web Service For models that do not have the display screen on the control panel you need to access SyncThru Web Service first using the IPv4 address and follow the below procedure to use IPv6 1 Access a web browser such as Internet Explorer from Windows ...

Page 107: ...the DHCPv6 configuration 9 Click the Apply button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on page 96 3 Enter the IPv6 addresses e g http FE80 21...

Page 108: ...r computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environm...

Page 109: ...age 127 Set up method Connecting method Description Reference With Access Point From th computer Windows user see Access point via USB cable recommended on page 114 A Mac user see Access point via USB cable recommended on page 118 B See Using a network cable on page 122 C From th machine s control panel See Machines with a display screen on page 111 See Machines without a display screen on page 11...

Page 110: ... may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the control panel...

Page 111: ...on appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold the WPS button on the control panel for more than 2 seconds 2 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes on the computer that is connected to the a...

Page 112: ...ust be printed see Printing a network configuration report on page 96 Inreadymode Pressthe Cancel orStop Clear buttonformorethan five seconds on the control panel The machine without the Cancel or Stop Clear button Press the WPS button formore than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the WPS button on the control panel for more than 4 seconds until the...

Page 113: ...rk Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected from the wireless network and the WPS LED turns off When the Wi Fi network is being used While the machine waits until the current job is finished the light blinks fast on the...

Page 114: ...he Wireless Setting program without the CD If you have installed the printer driver once you can access the Wireless Setting program without the CD From the Start menu select Programs or All Programs Samsung Printers your printer driver name Wireless Setting Program Access point via USB cable recommended Items to prepare Access point Network connected computer Software CD that was provided with yo...

Page 115: ...be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPA Personal orWPA2 Personal Select this option to authenticate the print server based on a WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase which is manually configured on the access point and each of its clients En...

Page 116: ... On line Registration If not click Finish Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable Crea...

Page 117: ...window showing the wireless network setting appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the computer s network configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting shoul...

Page 118: ...on click On line Registration If not click Finish 16 Setup using Macintosh Items to prepare Access point Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable Access point via USB cable recommended 1 Check whether the USB cable is connected to the machine 2 Turn on your computer access point and machine 3 Insert t...

Page 119: ... Personal Select this option to authenticate the print server based on the WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that is manually configured on the access point and each of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Password Enter the encryption network password value Confirm Network Password Confi...

Page 120: ...hine installed with a wireless network interface USB cable Creating the ad hoc network in Macintosh 1 Check whether the USB cable is connected to the machine 2 Turn on your computer and the wireless network machine 3 Insert the supplied software CD into your CD ROM drive 4 Double click the CD ROM icon that appears on your Macintosh desktop 5 Double click the MAC_Installer folder Installer OS X ico...

Page 121: ... the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the computer s network configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting should also be Static If your computer is set to DHCP and you ...

Page 122: ...ork interface will not be able to use this feature see Rear view on page 18 Your machine is a network compatible machine To enable your machine to work with your network you will need to perform some configuration procedures After completing the wireless network connection you need to install a machine driver to print from an application see Installing driver over the network on page 99 See your n...

Page 123: ...ess parameters you can use SyncThru Web Service Using SyncThru Web Service Before starting wireless parameter configuration check the cable connection status 1 Check whether or not the network cable is connected to the machine If not connect the machine with a standard network cable 2 Start a web browser such as Internet Explorer Safari or Firefox and enter your machine s new IP address in the bro...

Page 124: ...achine 8 Click Next If the wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply Disconnect the network cable standard or network Your machine should then start communicating wirelessly with the network In case of Ad hoc mode you can use a wireless L...

Page 125: ...ccess point You can also use a wired network and a Wi Fi Direct network simultaneously so multiple users can access and print documents both from Wi Fi Direct and from a wired network You cannot connect your mobile device to the internet through the printer s Wi Fi Direct The supported protocol list may differ from your model Wi Fi Direct networks do NOT support IPv6 network filtering IPSec WINS a...

Page 126: ...e Wi Fi Direct From the network connected computer If your printer is using a network cable or a wireless access point you can enable and configure Wi Fi Direct from SyncThru Web Service Access SyncThru Web Service select Settings Network Settings Wireless Wi Fi Direct Enable or disable Wi Fi Direct and set other options For Linux OS users Print an IP network configuration report to check the outp...

Page 127: ...machine is unable to find the network name SSID you have selected or entered Check the network name SSID on your access point and try connecting again Your access point is not turned on Turn on your access point Connecting Failure Invalid Security Security is not configured correctly Check the configured security on your access point and machine Connecting Failure General Connection Error Your com...

Page 128: ...l Panel Hardware Devices and Printers c Right click your machine d For Windows XP 2003 2008 Vista press Properties For Windows 7 and Windows Server 2008 R2 from context menus select the Printer properties If Printer properties item has mark you can select other printer drivers connected with selected printer e Click Port tab f Click Configure Port button g Check if Printer Name or IP Address is th...

Page 129: ... connect to the machine on the network Due to the characteristics of DHCP the allocated IP address could change if the machine is not used for a long time or if the access point has been reset Register the product s MAC address when you confogure the DHCP server on the access point or wireless router Then you can always use the IP address that is set with the MAC address You can identify the Mac a...

Page 130: ...rfere with the wireless signal including a microwave oven and some Bluetooth devices Whenever the configuration of your access point or wireless router changes you must do the product s wireless network setup again The maximum number of device that can be connected via Wi Fi Direct is 3 If Wi Fi Direct is ON the connection between the AP and the machine will be the 802 11 b g interface ...

Page 131: ...ompatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 22 Downloading Samsung MobilePrint To download Samsung MobilePrint go to the application store Samsung Apps Android Market App Store Marketplace on your mobile device...

Page 132: ...isit www google com 3 Sign in to the Google website with your Gmail address 4 Start Chrome and enter your printer s IP address in the browser window 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and Password We recommend you to change the def...

Page 133: ...mple of using the GOOGLE DOCS app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the GOOGLE DOCS application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print bu...

Page 134: ...g features Altitude adjustment 135 Changing the default print settings 136 Setting your machine as a default machine 137 Using advanced print features 138 Macintosh printing 145 Linux printing 147 The procedures in this chapter are mainly based on Windows 7 ...

Page 135: ...you set the altitude value determine the altitude where you are For Windows and Macintosh users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings See Device Settings on page 158 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 154 1 High 3 2 High 2 3 High 1 4 Normal 0 4 000 m 13 123 ...

Page 136: ... Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Clic...

Page 137: ...l Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers connected to the selected printer ...

Page 138: ... Installation You can select the XPS printer driver in the Select Software window For models that provide XPS driver from the Samsung website www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file name and then...

Page 139: ...ies window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 36 Item Description Multiple Pages per Side Selects the number of pages to print...

Page 140: ...e the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size optio...

Page 141: ...tion We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Printer Default If you select this option this feature is determined by the settings you have selected on the control panel of the machine This option is available only when you use the PCL XPS printer driver see Features by models on page 6 None ...

Page 142: ...e Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list...

Page 143: ...overlay you must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printin...

Page 144: ...f necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlay Deleting a page overlay...

Page 145: ...t 4 Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 5 Printing multiple pages on one sheet You can ...

Page 146: ...your Macintosh application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both...

Page 147: ...nges the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Text Specifies the page margins and set the text options such...

Page 148: ...en the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Conne...

Page 149: ...you make full use of your machine Easy Capture Manager 150 Samsung Easy Color Manager 151 Samsung AnyWeb Print 152 Easy Eco Driver 153 Using SyncThru Web Service 154 Using Samsung Easy Printer Manager 157 Using Samsung Printer Status 160 Using the Linux Unified Driver Configurator 162 ...

Page 150: ...ble depending on model or optional goods see Software on page 7 Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured screen as captured or edited ...

Page 151: ...rofile and can be used from the driver or from inside of the machine This feature may not be available depending on model or optional goods see Software on page 7 Available for Windows and Macintosh OS users only see Software on page 7 Helps Samsung color laser printer users to adjust color as they like Download the software from the Samsung website then unpack and install it http www samsung com ...

Page 152: ...nd Macintosh OS users only This tool helps you screen capture preview scrap and print pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 153: ...nter properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset Available for Windows OS users only How to use 1 Open a document to print 2 Print the document A preview window appears 3 Select the options you want to apply to the document You can see the preview of the appli...

Page 154: ...ey or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 If it s your first time logging i...

Page 155: ...e Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine f...

Page 156: ...indows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 157: ...wo interfaces is easy just click button Availabe for Windows or Macintosh OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Samsung Easy Printer Manager For Macintosh Open...

Page 158: ...ns Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface 4 Quick links Displays Quick links to machine specific funct...

Page 159: ... to when alerts will be received Email Alert Povides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts Job Accounting Provides querying of quota information of the specified job accounting user This quota information can be created and applied to devices by job accounting software such as SyncThru or CounThru admin software ...

Page 160: ...ly when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it migh...

Page 161: ...ter Status 161 4 Useful management tools 3 Order Supplies You can order replacement toner cartridge s from online 4 Troubleshooting Youcandirectlyopenthetroubleshootingsectionin the user s guide 5 Close Close the window ...

Page 162: ...matically be created on your desktop 7 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresponding configuration window To use the on screen help click Help 3 After changing the configurations cli...

Page 163: ... Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Classes tab The Classes tab shows a list of available machine classes 1...

Page 164: ...lable ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Shows all of the machine classes 2 Shows the status of the class and the number of machines in the class 1 2 3 1 Switches to Ports configuration 2 Shows all of the availabl...

Page 165: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 166 Power and cable connecting problems 167 Printing problems 168 Printing quality problems 172 Operating system problems 180 ...

Page 166: ...t Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remo...

Page 167: ... problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power Wakeup button on the control panel Disconnect the machine s cable and reconnect it ...

Page 168: ...e the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 47 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 18 Theconnection cablebetweenthecomputerand the machine is defective If possibl...

Page 169: ...tions the paper source selection is found under the Paper tab within the Printing Preferences see Opening printing preferences on page 34 Select the correct paper source See the printer driver help screen see Using help on page 36 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page o...

Page 170: ... or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 45 See Replacing the toner cartridge on page 47 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files...

Page 171: ...ling paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 34 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick see Opening printing preferences on page ...

Page 172: ...oo moist or rough If the entire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 53 The surface of the...

Page 173: ...areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening printing preferences on page 34 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper fa...

Page 174: ...roblem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old imaging unit and install a new one see Replacing the imaging unit on page 51 Thoroughly red...

Page 175: ...rb too much moisture If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 34 Ensure the correct paper type is selected For example If Thicker Paper is selected but Plain Paper actually used an overcharging can occur causing this copy quality problem If...

Page 176: ... that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested Soluti...

Page 177: ...outs are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 53 Solid color or black pages The imaging unit may not be installed properly Remove the imaging unit and reinsert it The imaging unit may be defective Remove the imaging unit and install a new one see Replacing the imaging unit on page 51 The machine may require repairing Contact a service repre...

Page 178: ...within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The imaging unit may be installed improperly Remove the imaging unit and reinsert it The imaging unit may be defective Remove the imaging ...

Page 179: ...ng Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 34 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ma...

Page 180: ... software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the m...

Page 181: ...n image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Macintosh ...

Page 182: ... is allowed to gain control over the device The other user will encounter device busy response You should open ports configuration and select the port assigned to your machine In the Selected port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button if you are sure that the p...

Page 183: ...machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 52 or above Download the latest version of AFPL Ghostscript from http sourceforge net projects ghostscript and install it to solve this problem Cannot open port device file error message appears when printing...

Page 184: ...s WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Macintosh 1984 and is now depr...

Page 185: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 186: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 187: ...ntrol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Macintosh 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is...

Page 188: ... platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the p...

Page 189: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 190: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 191: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 192: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 193: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 194: ...port USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government document...

Page 195: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 196: ... printer properties 148 printing 147 unifled driver configurator 162 using SetIP 98 loading paper in the tray1 27 special media 30 local driver installation 22 driver reinstalling 23 M Macintosh common Macintosh problems 181 driver installation for network connected 102 driver installation for USB cable connected 90 driver reinstallation for USB cable connected 91 printing 145 system requirements ...

Page 197: ... multiple pages on one sheet of paper Macintosh 145 printing a document Windows 33 printing on both sides of paper Macintosh 146 printing to a file 138 printing a document Linux 147 Macintosh 145 problems paper feeding problems 166 power problems 167 printing problems 168 printing quality problems 172 R rear view 18 regulatiory information 76 S safety information 11 symbols 11 service contact numb...

Page 198: ... USB cable driver installation 90 92 driver reinstallation 91 93 using help 36 146 W watermark create 142 delete 142 edit 142 Windows common Windows problems 180 driver installation for network connected 99 driver installation for USB cable connected 22 23 system requirements 72 using SetIP 96 123 wireless ad hoc mode 108 Infrastructure mode 108 USB cable 114 WPS disconnectiong 111 PBC mode 111 WP...

Page 199: ...w samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com CHILE 800 SAMSUNG 726 7864 www samsung com CHINA 400 810 5858 www samsung com COLOMBIA 01 8000112112 www samsung com COSTA RICA 0 800 507 7267 www samsung com CROATIA 062 SAMSUNG 062 726 7864 www samsung com CZECH REPUBLIC 800 SAMSUNG 800 726786 www samsung com Samsung Zrt česká organizační složka Oasis Florenc Sokolovská394 17 180 00 Pra...

Page 200: ...m ITALY 800 SAMSUNG 726 7864 www samsung com Country Region Customer Care Center Web Site JAMAICA 1 800 234 7267 www samsung com JAPAN 0120 327 527 www samsung com JORDAN 800 22273 www samsung com KAZAKHSTAN 8 10 800 500 55 500 GSM 7799 www samsung com KOSOVO 381 0113216899 KUWAIT 183 2255 www samsung com KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 7267 www samsung com LITHUANIA 8 800...

Page 201: ... for landline and mobile normal tariff www samsung com Country Region Customer Care Center Web Site RUSSIA 8 800 555 55 55 www samsung com SAUDI ARABIA 9200 21230 www samsung com SERBIA 0700 SAMSUNG 0700 726 7864 www samsung com SINGAPORE 1800 SAMSUNG 726 7864 www samsung com SLOVAKIA 0800 SAMSUNG 726 7864 www samsung com SOUTH AFRICA 0860 SAMSUNG 726 7864 www samsung com SPAIN 902 1 SAMSUNG 902 1...

Page 202: ...amsung com U S A 1 800 SAMSUNG 726 7864 www samsung com UKRAINE 0 800 502 000 www samsung com ua www samsung com ua_ru UZBEKISTAN 8 10 800 500 55 500 www samsung com VENEZUELA 0 800 100 5303 www samsung com VIETNAM 1 800 588 889 www samsung com Country Region Customer Care Center Web Site ...

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