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troubleshooting
If you have any of the problems listed below try the solutions given.
Problem
Cause
Action
General
The buttons
cannot be
pressed properly.
Foreign matter may
be caught between
the buttons.
Remove the foreign
matter and try again.
For touch models:
Moisture is on the
exterior.
Wipe the moisture from
the exterior.
Child lock is
activated.
Deactivate Child lock.
The time is not
displayed.
The Eco (power-
saving) function is
set.
Turn off the Eco
function.
The oven does
not work.
Power is not
supplied.
Make sure power is
supplied.
The door is open.
Close the door and try
again.
The door open
safety mechanisms
are covered in
foreign matter.
Remove the foreign
matter and try again.
The oven
stops while in
operation.
The user has opened
the door to turn
food over.
After turning over the
food, press the
START
button again to start
operation.
Problem
Cause
Action
The power
turns off during
operation.
The oven has been
cooking for an
extended period of
time.
After cooking for an
extended period of time,
let the oven cool.
The cooling fan is
not working.
Listen for the sound of
the cooling fan.
Trying to operate
the oven without
food inside.
Put food in the oven.
There is not
sufficient ventilation
space for the oven.
There are intake/
exhaust outlets on the
front and rear of the
oven for ventilation.
Keep the gaps
specified in the product
installation guide.
Several power plugs
are being used in
the same socket.
Designate only one
socket to be used for
the oven.
There is a
popping sound
during operation,
and the oven
doesn't work.
Cooking sealed
food or using a
container with a lid
may causes popping
sounds.
Do not use sealed
containers as they may
burst during cooking
due to expansion of the
contents.
The oven
exterior is too
hot during
operation.
There is not
sufficient ventilation
space for the oven.
There are intake/exhaust
outlets on the front
and rear of the oven
for ventilation. Keep
the gaps specified in
the product installation
guide.
Objects are on top
of the oven.
Remove all objects on
the top of the oven.
GIANT_CE76JD-M_TL_DE68-04168F-02_EN.indd 50
2019-08-28 6:01:37