Samsung BHT Series E-Manual Download Page 3

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134 Supported Resolutions for UHD Input Signals

135 Resolutions for Input Signals supported by Q700T series or

higher

136 Supported Resolutions for FreeSync (VRR)

137 Read Before Connecting a Computer (Supported

Resolutions)

140 Supported Resolutions for Video Signals

142 Supported Resolutions for HDBT

143 Read Before Using Bluetooth Devices

144 Blocking programs based on their TV Rating

147 Licenses

Troubleshooting

Picture Issues

148 Testing the picture

Sound and Noise Issues

152 Testing the sound

Channel and Broadcast Issues

External Device Connectivity Issues

Network Issues

(HDMI-CEC) Issues

Remote Control Issues

Recording Issues

Apps

Media Files

Voice Assistant Issues

Other issues

Diagnosing TV operational issues

Getting Support

168 Getting support through Remote Management

168 Finding the contact information for service

168 Requesting service

Summary of Contents for BHT Series

Page 1: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn the Menu Screen link below Learn the Menu Screen Link ...

Page 2: ... 67 Using the Internet 68 Playing pictures video music 74 Using Bixby TV Viewing 79 Using the Guide 82 Recording Programs 84 Setting Up a Schedule Viewing 86 Using Timeshift 86 Buttons and functions available while recording a program or Timeshift 88 Using the Channel List 89 Editing Channels 90 Using a Personal Favorites List 91 TV Viewing Support Functions Picture and Sound 94 Using the Intellig...

Page 3: ...th Devices 144 Blocking programs based on their TV Rating 147 Licenses Troubleshooting Picture Issues 148 Testing the picture Sound and Noise Issues 152 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet HDMI CEC Issues Remote Control Issues Recording Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing TV operational issues G...

Page 4: ...net There is No Sound or the Speakers are Making an Odd Sound 192 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 199 When the remote control does not work Updating the Software 204 Updating to the latest TV software Accessibility Guidance Learn the Menu Screen 211 Using the Remote control 213 Using the Accessibility Menu 218 Using the TV with Voice G...

Page 5: ...t shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI ARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Video Device HDMI Smartphone S...

Page 6: ...ximately 2 minutes Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI ARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theaters to TV The image on your TV may differ from the image above depending on the model and geographical area Connecting an An...

Page 7: ...ettings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting Use a CAT 7 STP type cable for the connection Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps This function may not...

Page 8: ...elect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button...

Page 9: ...depending on the model or geographical area Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if...

Page 10: ...ring Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The screen sharing function Smart...

Page 11: ...creen appears on the TV 4 Watch Multi View or mobile device s screen on the TV screen The displayed TV screen may differ depending on the model This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may scratch or break the TV or mobile device screen We recommend using your mo...

Page 12: ...sound outputs from the TV speaker not from the receiver or Soundbar The following menus can be set by pressing the down directional button on the TV s remote control When you press the Select button while running Multi View the focused screen is viewed in the full screen Select Content Selects content to be displayed on the left screen Press the down directional button on the TV screen Available c...

Page 13: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input or output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 13 ...

Page 14: ...video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and ...

Page 15: ...more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can ch...

Page 16: ...dd to Home You can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information refer to Con...

Page 17: ...ction error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPo...

Page 18: ...menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection notes for computers For the re...

Page 19: ... check whether your mobile device supports Wi Fi Direct function refer to the mobile device s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The video or audio may ...

Page 20: ...u can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV TU8 TU9 Series The Serif Learn about the buttons on the Samsung Smart Remote 20 ...

Page 21: ...rip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Ambient Mode In TV mode press the button to enter Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient Mode Directional button up down left right Use to naviga...

Page 22: ...ng Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Anynet you must configure universal remote control for the device F...

Page 23: ...About the Samsung Smart Remote The Frame Learn about the buttons on the Samsung Smart Remote that comes with The Frame 23 ...

Page 24: ... enter a ZIP code etc Color button When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use To immediately set Brightness while enjoying Art mode press the button Directional button up down left right Use to navigate the menu or move the focus to highlight items on the Home Screen Select Selects or runs a focused item Wh...

Page 25: ...ng Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Anynet you must configure universal remote control for the device F...

Page 26: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote that comes with The Sero 26 ...

Page 27: ...trip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Rotate Press the button to rotate the screen Directional button up down left right Use to navigate the menu or move the focus to highlight items on the Home Screen Select Selects or runs a focuse...

Page 28: ...sable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Anynet you must configure universal remote control for the device For more information refer to Controlling External Devic...

Page 29: ...usly for 3 seconds or more Pairing is not available in TU7 series The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote QLED TV TU8 TU9 Series The Serif For more information about the Samsung Smart Remote that comes with The Frame refer to About the Sams...

Page 30: ... Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly The TV memorizes both the external ...

Page 31: ...y not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not wor...

Page 32: ... it is available only in the Internet app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to t...

Page 33: ... Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in ...

Page 34: ...e Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays related sugg...

Page 35: ...ext characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you sa...

Page 36: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 37: ...the top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognizes and analyzes the surroundings noise content and usage patterns to provide the best viewing experience To turn Intelligent Mode on or off press the Select button To set detailed options press the up d...

Page 38: ... for playing video games with a gaming console such as a PlayStation Xbox or Nintendo Switch To turn Game Mode on or off press the Select button To set the detailed options press the up directional button and then select Go to Game Mode Settings For more information refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being ...

Page 39: ...r TV Device Care can also check and optimize the TV s storage If any problem is found the TV can call for technical support All Settings Display the Settings menu This function may not be supported depending on the model or geographical area 2 Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV 3 Search Y...

Page 40: ...on or Privacy Choices Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information refer to Using a Samsung account Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording or when an event occurs on a registered devi...

Page 41: ...ubscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geographical area Art When you are not watching TV or when the TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display t...

Page 42: ...al button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 9 Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remote control and then select Remove in option menu The selected app is dele...

Page 43: ...torun Last App is set to on the last used app is automatically run when you turn on the TV You can turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis ...

Page 44: ...y Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung accou...

Page 45: ...to your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settin...

Page 46: ...bient Mode from the TV viewing screen press the button or select Ambient Mode When you select Ambient Mode The Sero rotates into Landscape and then enters the Ambient Mode Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on your TV may differ from the image above depending on the model and geographical area When you press the or but...

Page 47: ...ally If there is no remote control input for the set time the screen goes off Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud This function may not be supported depending on the model 3 TV You can enter the TV viewing screen 4 Selecting a content category You can select your preferred content and background for the Ambient Mode screen You can use the SmartThing...

Page 48: ...to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen To import photos from your mobile device or Samsung Cloud use the SmartThings app on your mobile device For more information about how to configure the photo settings select View Help This function is available after you select a photo in the My Album category This function may not be supported...

Page 49: ... delay in image transmission and optimization depending on network conditions You can set a background theme you created as a background of a content item To set a background theme as the background of a content item press the down directional button while watching the Ambient Mode screen Music Wall Enjoy listening to music in your living space Visualizations are generated on your TV that alter an...

Page 50: ...ion may not be supported depending on the content You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background For more information select the How To icon This function may be a delay in image transmission and optimization depending on network conditions Shadow Effects Applies a shadow effect that you select to the content This function may not b...

Page 51: ...rectional button to view detailed information about the content Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode press the button or select TV in the Ambient Mode browser screen If you press the button when the TV is turned off the TV viewing screen appears 51 ...

Page 52: ... a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must enter the IP address of the remote PC or select a saved profile Enter a correct username and password and select a correct protocol If there is any computer that can be accessed via the same network the...

Page 53: ... Computer icon on Desktop or Windows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Assistance connections to this computer Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the Screen Sharing and Remote Login check box 3 Run the resolution changing app downloaded...

Page 54: ...and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports port forwarding When the co...

Page 55: ... Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share c...

Page 56: ...ion Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Office 365 You can read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking fun...

Page 57: ...nternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Remote Access Pass may not work depending on the site policy To securely access the cloud service you ca...

Page 58: ...ed The default apps may differ depending on the geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to download new...

Page 59: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 60: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 61: ...Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 Automatically...

Page 62: ...s To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud This function may not be supported depending on the model 1 Open category Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud 2 View Daily View Monthly Sort the content by day or month 3 Samsung ...

Page 63: ...he SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not be supported depending on the model or geographical area 1 Location selection list Press the Select button to identify all connected devices or the devices specific to a location 2 Samsung Account Go...

Page 64: ...ed on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device Using the e Manual Control and read the manual embedded in your TV Launching the e Manual Settings Support Open e Manual You can vi...

Page 65: ...lect an item from the search results to load the corresponding page 2 Sitemap It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may not be supported depending on the model or geographical area 4 Moving to FAQ You can find the troubleshooting of the selected symptom 5 Recently Viewed Topics Select a topic from the list of recentl...

Page 66: ...n Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediately 66 ...

Page 67: ...ffer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and ...

Page 68: ...ia content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following fun...

Page 69: ...Select a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect ...

Page 70: ... restricted Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or playing Pause Play Pauses or plays th...

Page 71: ... Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file format Video files using the mjpeg codec do not suppor...

Page 72: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 73: ... transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the ...

Page 74: ...s may not be supported if you are not signed in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking The appropria...

Page 75: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 75 ...

Page 76: ...ce You can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the geographical area These functions can be set in Bixby...

Page 77: ...r personal information when you are using Bixby services 4 Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context If you do not want to see the recommended commands set Voice Hint to Off Settings General Voice Voice Hint 5 All Services You can learn the voice commands that let you use Bixby in various situations Use the directional but...

Page 78: ...sh Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using Reset Settings General Reset Try Now To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use your voice data To use the Bixby function you must Agree to Smart Hub s Terms of Use Agree to a guidance regarding the col...

Page 79: ...the Guide you can see the daily program schedules for each station see program information choose a program to watch and set up a schedule viewing or recording To view the Guide while watching TV press the Channel button on the Samsung Smart Remote or press the GUIDE button on the standard remote control To see information about analog channels and use the analog channel functions of the Guide you...

Page 80: ...unction may not be supported depending on the model or geographical area Edit Recording Time You can change the start and end times of scheduled program recordings This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area Schedule Viewing You can schedule the viewing of a broadcast scheduled program Schedule Recording You ...

Page 81: ...anager screen Press the or button If the remote control button is press it twice Channel Filter You can view channels and programs categorized by the types defined in Channel List Antenna Type You can change the type of broadcast signals the TV receives This function may not be supported depending on the incoming broadcast signal Schedule Manager You can see the Schedule Manager or Recording Sched...

Page 82: ...ions from the Guide screen Instant Recording Select a live program from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a program scheduled to be broadcast press the Select button and then select Schedule Recording to set up a scheduled recording of the scheduled program Using the instant and schedule r...

Page 83: ...g and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the program starts and the end time up to 10 minutes after the program ends Delete You can delete scheduled recordings View Details You can view detailed information about scheduled recordings Viewing recorded programs Live TV Recordings Recordings Select a fi...

Page 84: ... configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a program you would like to view press and hold the Select button and then select Schedule Viewing in the pop up menu that appears Using the schedule viewing options while wa...

Page 85: ...n may not be supported depending on the geographical area Setting the schedule Viewing Time U S A and Canada Live TV Schedule Manager Other countries Live TV Schedule Manager or Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries Edit You can set the start time of a sched...

Page 86: ...ile recording a program or Timeshift Review available buttons and functions of how they are used while recording a program or Timeshift This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions When you press the down directional button the control bar appea...

Page 87: ... Recording Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the p...

Page 88: ...le box You do not need to use this function if your TV is connected to a cable box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays the channels that the TV found during the Auto Program channel search These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable ...

Page 89: ...ing a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Select any deleted channels and then select Restore to restore the channels to the list Rename Channel After selecting a channel to change in Edit Channels select Rename Channel to change the channel name You can rename only one channel at a time This function is only available for ...

Page 90: ...list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favorite list and then select Add...

Page 91: ...ng Lock Settings Broadcasting Program Rating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings Program Rating Lock Settings does not however block programs originating from external sources such as Blu ray players DVD players or USB files Every time you access Program Rating Lock Settings you must enter the security PIN ...

Page 92: ...s function may not be supported depending on the model or geographical area Some channels may not include the Data Service You can use the following functions Data Service Enable or disable data services Do Not Track Ask apps and services not to track your browsing activity Private Browsing Enable Private Browsing to stop the browser from saving your Internet history Delete Browsing Data Delete al...

Page 93: ...pending on broadcasting signal This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna you can use the signal strength information to adjust the antenna for increased signal strength and improved HD...

Page 94: ... and provides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported by some modes or apps e g Ambient Mode and Game Mode Active Voice Amplifier Analyzes ambient noise and provides optimal sound depending on the noise This function can be used only when the sound sensor at the bottom of the TV is active and the sound ...

Page 95: ...yzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume function but it does not work the other way around This functi...

Page 96: ...s Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER MODE to a different Picture Mode Ho...

Page 97: ...y Settings Try Now When LED Clear Motion is set to On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV AV Component 480i 1080i or HDMI 1080i Color Tone Try Now White Balance Try Now Gamma Try Now Shadow Det...

Page 98: ...n set Game Mode to Off and then connect the external device to the port The Game Mode functions used for Nintendo Switch are subject to change without prior notice Adjusting the image quality of HDR game Settings General External Device Manager HGiG Set the optimal resolution based on the brightness for HDR game content When HDR sources are input in Game Mode this menu is activated This function m...

Page 99: ...On the TV screen may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information refer to Supported Resolutions for UHD Input Signals Using HDMI Black Level Settings General External Device Manager HDMI ...

Page 100: ...fer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supported depending on the broadcast signals Zoom and Position Try Now Adjusting the picture size and or position This function is available only if Picture Size is set to Custom To change the picture positi...

Page 101: ...e following settings Balance Try Now Equalizer Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports eARC...

Page 102: ...he TV to allow Dolby Digital with Atmos streams that are input from external devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to an...

Page 103: ...fer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2020 Refer to the sound bar s user manual when connecting it to the TV Listening to the TV through Bluetooth devices Settings Sound Sound Output Bluetooth Speaker List You can connect Bluetooth a...

Page 104: ...urround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV Surround sound configurations with a sou...

Page 105: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information...

Page 106: ...ding on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time informat...

Page 107: ...atically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Turning off the TV using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock ...

Page 108: ... Brightness to manually adjust the minimum screen brightness This function is not available when the Adaptive Picture function is turned on Minimum Brightness Try Now When Ambient Light Detection is turned on you can manually adjust the minimum brightness of the TV screen This function acts only when the value is less than the setting in Settings Picture Expert Settings Brightness This function is...

Page 109: ...o update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet you can have the TV s software update itself automatically ...

Page 110: ...lity Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the TV provides voice gu...

Page 111: ...en and provide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on Enabling audio for the video description function Settings General Accessibility Video Description Try Now You can activate an audio guide that provides an audio description of video scenes for the visually impai...

Page 112: ...cale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Inverting the screen color Settings General Accessibility Color Inversion Try Now You can invert the colors of the text and background for the ...

Page 113: ... to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell you its name Press the button twice to exit Learn TV Remote This function is only available when Voice Guide is enabled Learning about the TV menu Settings General Accessibility Learn Menu Screen Try Now Learn the menus on the TV screen Once...

Page 114: ...nguage Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV Depending on the broadcast signal the analog caption function may or may not work with digital channels Default Service1 Service6 CC1 CC4 Text1 Text4 Works with digital channels These functions may n...

Page 115: ...t set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen This function may not be supported depending on the model or geographical area Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote c...

Page 116: ...model or geographical area Voice Wake up may not be available depending on the Voice Assistant and language Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu under each Voice Assistant Settings General Voice Voice Assistant To enable the Sett...

Page 117: ...n to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the standard remote control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail ...

Page 118: ...t of allowed devices and connected devices Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV Device List Manage a list of external devices registered to the TV Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This fun...

Page 119: ...p TV Source up directional button TV up directional button Set Up TV and then configure the settings in the steps you skipped Turning off in Portrait Mode Settings General System Manager Turn Off in Portrait When the TV is turned off it switches to Portrait Mode and then the TV turns off This function is supported only in The Sero Using the Outdoor Mode or Cold Weather Mode Settings General System...

Page 120: ... if its video circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requir...

Page 121: ...ed depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory sticks or flash drives are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level If...

Page 122: ...ervices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ag...

Page 123: ...e delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently...

Page 124: ... point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The TV only supports the f...

Page 125: ...A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 0 5A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 126: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 126 ...

Page 127: ...and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF A...

Page 128: ...0 x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM...

Page 129: ...lby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 p...

Page 130: ...containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 TU9 series QLED TV The Serif The Frame The Sero HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 Q60T model TU8 TU7 ...

Page 131: ...7680 x 4320 60 100 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 60 60 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 60 60 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 Be...

Page 132: ...C codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 AV1 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 o...

Page 133: ... 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60Hz 16 9 Standard Custom This input signal is supported by Q800T series or higher The input ports for external devices may differ depending on the model and geo...

Page 134: ...series except for TU9 series Q60T and For less than 55 inch models Q80T The Sero The Serif The Frame Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O For 55 inch or larger models TU9 series QLED TV except for Q60T model The Serif The Frame Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 ...

Page 135: ... 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O These specifications are supported for the HDMI 4 port Q700T series does not support 120 frame rate fps Resolution 7680 x 4320p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 24 30 50 60 8 bit O O O O 10 bit O O O O These specifications are suppor...

Page 136: ...ger models TU9 series QLED TV except for Q60T Q700T model The Serif The Frame The Terrace Pro TV Terrace Edition Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 120 Hz 270 000 120 000 1188 000 progressive 4096 x 216...

Page 137: ...ntrol sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 at 60 Hz UHD models and 7680 x 4320 at 60Hz Q800T series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertica...

Page 138: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 139: ...ncy MHz Polarity horizontal vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 25 Hz 56 250 25 000 297 000 4096 x 2160 30 Hz 67 500 30 ...

Page 140: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 00...

Page 141: ...0 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Pol...

Page 142: ...280 x 720 60 Hz 45 000 60 000 74 000 1440 x 480 60 Hz 15 734 60 000 27 000 1440 x 576 50 Hz 15 625 50 000 27 000 1440 x 576 50 Hz 31 250 50 000 54 000 1920 x 1080 24 Hz 27 000 24 000 74 000 1920 x 1080 25 Hz 28 125 25 000 74 000 1920 x 1080 30 Hz 33 750 30 000 74 000 1920 x 1080 50 Hz 31 250 50 000 72 000 1920 x 1080 50 Hz 33 750 30 000 74 000 1920 x 1080 50 Hz 56 250 50 000 149 000 1920 x 1080 60...

Page 143: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 144: ...lock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General audience TV PG Parental guidance TV 14 Viewers 14 and over TV MA Mature audience Categories on the top ALL Lock all TV ratings FV Fantasy violence V Violence S Sexu...

Page 145: ...ents strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating This rating system applies to all rated material viewed on English Canadian TV channels Select a lock beside one of the rating categories to block that category and all higher categories To unbloc...

Page 146: ...on their Downloadable U S Rating This rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels This download may take several seconds If the information is unavailable from the broadcasting station the Downloadable U S Rating menu is deactivated Parental restriction levels differ with the broad...

Page 147: ...Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com This license may not be supported depending on the model or geographical area 1...

Page 148: ...ting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Settings Contrast Enhancer Run Picture Test When the tested image quality is normal check the signal of the connected device Settings Support Device Care Self Diagnosis Picture Test Component Connection...

Page 149: ...General System Manager Time Off Timer In case of The Sero check the options such as The Sero Auto On Off and Off Timer in the SmartThings app on your mobile device The Sero Auto On Off is intended to automatically turn on The Sero when your mobile device approaches and to automatically turn off it after a specific time when your mobile device gets far away from it Problems Powering On If you are h...

Page 150: ...nt may cause picture distortions especially in fast moving pictures from sports programs and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a malfunction Mobile phones used close to the TV within 3 2 ft may cause noise on analog and digital channels The color is wrong or missing If you re using a Component connection make sure that the Componen...

Page 151: ...gs Picture Picture Size Settings Picture Size The Caption function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Caption function is unavailable Adjust the caption setting on the external device Captions appear on the TV screen Turn off the Caption function in Caption Settings Settings General Accessibility Caption Settings Caption The HDR o...

Page 152: ...he picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector ...

Page 153: ...d the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Settings General Accessibility Voice Guide Settings Voice Guide The TV audio is not being played through the AV receiver Check the A V receiver s power supply and its settings When connecting the optical cable between the TV and A V receiver ...

Page 154: ...he TV Make sure that the Settings General External Device Manager Anynet HDMI CEC is active on your TV I want to turn off and on the TV and audio device at the same time When you connect the Samsung Soundbar to the TV via Bluetooth the power turns off and on together It may not be supported depending on the Samsung Soundbar model When you connect an audio device that supports HDMI eARC to the HDMI...

Page 155: ...or Auto Program Settings General Reset Settings Broadcasting Auto Program The captions are not provided on a digital channel I want to turn off the captions When watching channels with the antenna cable connected run Caption Settings Settings General Accessibility Caption Settings Some channels may not have caption data When watching a channel on an external device such as set top box and cable bo...

Page 156: ...ected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View For more information in the Pro TV Terrace Edition refer to the provided user manual If the TV has difficulties connecting to your PC or mobile device due t...

Page 157: ...en the PC screen does not appear or the PC is not recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode and then set Input Signal Plus to On Settings General External Device Manager Input Signal Plus When the set resolution is not matched the screen may flicker For the PC supported resolution...

Page 158: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 159: ...cted the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to ...

Page 160: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 161: ...then press and hold the and buttons simultaneously for 3 seconds or more The remote control batteries run out quickly The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake up function is turned on You can extend the battery life by turning off the Voice Wake up function Explore Now Settings Voice Wake up The Voice Wake up function may not be supporte...

Page 162: ...an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formattin...

Page 163: ...ality may be poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occur with unsupported files or high bitrate files Most files...

Page 164: ...does not answer I spoke Alexa but Amazon Alexa does not answer The Samsung Smart Remote may not recognize your voice when it is far away from you turned upside down or located in an environment with loud ambient noise Use the Samsung Smart Remote less than 2 feet 1 5 m with the remote control buttons facing upward There is a built in microphone on the front of the Samsung Smart Remote Do not place...

Page 165: ...il Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that the stand is assembled correctly PIP is not available PIP is available only when a...

Page 166: ... Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button You can t...

Page 167: ... Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accoun...

Page 168: ...or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the standard remote control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Settings Support Device Care Request ...

Page 169: ... right you can check if the issue is caused by the product or the broadcasting signal and cables When the TV screen does not display properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Check the antenna and input cable connections ANT IN ANT IN Check the antenna and input cable connections 169 ...

Page 170: ...DMI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or vertical lines 170 ...

Page 171: ...Try changing channels using the remote control Source Press the button select Source choose another input source 171 ...

Page 172: ... run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 172 ...

Page 173: ...e on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close and follow the on screen instructions to complete the test 173 ...

Page 174: ... remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 174 ...

Page 175: ...ust be more than 20 dB more than 4 bars on the icon for stable signal reception Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 175 ...

Page 176: ...f When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 176 ...

Page 177: ...wer cable and plug it back in One Invisible Connection One Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect OC Box Make sure that the One Invisible Connection cable is not pinched or bent sharply 177 ...

Page 178: ...l to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply 178 ...

Page 179: ...ned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on 179 ...

Page 180: ... device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable to your TV or One Connect Box 180 ...

Page 181: ... source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 181 ...

Page 182: ...t with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cord and plug it back into the wall outlet 182 ...

Page 183: ...he power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cord and plug it back into the wall outlet HDMI If the external device supports 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution 183 ...

Page 184: ...rts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the Internet If not disconnecting and reconnecting its power cable may be required 184 ...

Page 185: ... Invisible Connection One Invisible Connection If the problem persists and if your TV uses the One Invisible Connection disconnect and reconnect the One Invisible Connection to the TV and the One Connect OC Box Ensure that the One Invisible Connection is not pinched or bent sharply HDMI eARC HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable check the ...

Page 186: ...MI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 186 ...

Page 187: ...nect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area No Access Network If your TV is not connected to the internet check the network and the status of your access point On the remote control press the button and move to Settings using the directional button 187 ...

Page 188: ...k Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connected a network reset may be required 188 ...

Page 189: ...perating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot 189 ...

Page 190: ...eneral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 190 ...

Page 191: ...er enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 191 ...

Page 192: ...ing signal and cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 192 ...

Page 193: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 193 ...

Page 194: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 194 ...

Page 195: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 195 ...

Page 196: ...nd Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 196 ...

Page 197: ...ings Support Device Care Self Diagnosis Signal Information Signal Information Signal strength must be more than 20 dB more than 4 bars on the icon for stable signal reception Update now If the same problem continues a software update or factory reset may be required 197 ...

Page 198: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 198 ...

Page 199: ...en the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Pairing is not available in TU7 series Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 199 ...

Page 200: ...receiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone 200 ...

Page 201: ...y infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control Press the and buttons simultaneously to display the pairing animation clip 201 ...

Page 202: ...uctions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 202 ...

Page 203: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 203 ...

Page 204: ... may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update Auto Update For more information in the Pro TV Te...

Page 205: ...gs No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version 205 ...

Page 206: ...gs Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com 206 ...

Page 207: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 207 ...

Page 208: ...e and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 208 ...

Page 209: ...is completed Do not turn off your TV while the firmware update is in progress Settings After your TV turns on select Settings Support About This TV and check the new firmware version Support Support About This TV After your TV turns on select Settings Support About This TV and check the new firmware version 209 ...

Page 210: ...lect Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto Update Try Now For more information in the Pro TV Terrace Edition refer to the provided user manual Settings Support About This TV Try Now 210 ...

Page 211: ...ion of the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area From top to bottom and left to right The or button is at the top left There is a small LED microphone to the right of the or button but it cannot be felt by hand Below the LED is a round button which is the button Of the 2 buttons below the button on the Samsu...

Page 212: ...l bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast program is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshift you must connect a USB dev...

Page 213: ...d hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Remote control Press the CC VD button or press and hold the MUTE button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted the voice guide for Accessibil...

Page 214: ... to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the Internet To speak a command press and hold the button located near the top of the Samsung Smart Remote di...

Page 215: ...me Accessibility menus are not available Grayscale You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Color Inversion You can invert the colors of the text and background displayed on the TV screen to make i...

Page 216: ...can see the caption separated from the broadcast image The captions from the broadcaster are classified into open caption and closed caption Two types of captions can overlap when both are used open caption Included in content You cannot turn on or off its display closed caption You can turn on or off its display At this time you can use this function to separate the caption from the broadcast ima...

Page 217: ... hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker allowing both the hearing impaired and their families to listen to the TV at comfortable sound levels When you connect the Bluetooth headphone to the TV Multi output Audio is activated This function may not be supported depending on the mode...

Page 218: ...n on the standard remote control to change the channel Number button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Done On the standard remote control press the numeric buttons to enter a channel number Using on screen number entry via the Samsung Smart Remote This function may not be supported depending on the model or geographical ar...

Page 219: ...de from the center of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Standard remote control Press the VOL button up or down on the remote control to adjust the volume Using program information When watching TV press the Select button to view program information which then appears at the top of the screen Voice Guide will say ...

Page 220: ...gital channels only Analog channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the steps below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open the TV s Settings menu 4 Use the up and down dir...

Page 221: ...st program you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move to a broadca...

Page 222: ...mation refer to Recording Cancel Scheduled Viewing Cancel Scheduled Recording You can cancel your scheduled viewings and recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected program The information may differ with the broadcast signal If the information is not provided with the program nothing ap...

Page 223: ...uled viewing from the Guide In the Guide Live TV Guide move to the program you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Select button When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The selected scheduled viewing is canceled and the screen returns to the Guide screen Cancelling...

Page 224: ...able Use the up and down directional buttons to move to a channel you want to view and then press the Select button All Channels Displays the channels that have been automatically searched These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable See Air or Cable below Favorites Displays Favorites 1 to Favorites 5 Use the up a...

Page 225: ...n while the program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program that is on later move to the program in the Guide and then press and hold the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedu...

Page 226: ... right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When recording a live program you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right directional buttons to move t...

Page 227: ... have watched part of this program before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded program To delete a recorded program go to...

Page 228: ... cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Liv...

Page 229: ... virtual keyboard appears on the screen and you can search for channels programs titles of movies or apps provided by the Smart Hub service To use this feature the TV must be connected to the Internet This function may not be supported depending on the model Apps You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use thi...

Page 230: ...s dramas and movies in one place Universal Guide can recommend content tailored to your preferences To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is ...

Page 231: ...net indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press the Select button to open the section you want to read The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the ...

Page 232: ...age may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded task If the TV does not understand the command try aga...

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