Samsung BE43T-M Page 109 Manual Download

Page: 109 / 180

The problem

Try this!

The PC screen does not appear or it
flickers.

When the PC screen does not appear or the PC is not recognized, check the
power supply of the PC and then reconnect the HDMI cable between the PC and
TV. When the symptom persists, check that the PC is in Sleep mode.

When the set resolution is not matched, the screen may flicker. For the PC
supported resolution, see 'Read Before Connecting a Computer (Supported
Resolutions).'

- 109 -

Summary of Contents for BE43T-M

Page 1: ...more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select...

Page 2: ...st 55 Editing channels 56 Using a Personal Favorites List 57 TV Viewing Support Functions Picture and Sound 60 Adjusting the Picture Quality 62 Setting the Viewing Environment for External Devices 64...

Page 3: ...ervice FAQ The TV Screen does not Display Properly 121 When the TV screen does not display properly The TV does not Turn On 128 When your TV does not turn on The Picture is Distorted or No Sound Comes...

Page 4: ...idance Learn Menu Screen 163 Using the accessibility menu 167 Using the TV with Voice Guide on 170 Using the guide 173 Using Schedule Viewing 174 Using the Channel List 176 Using Smart Hub 180 Launchi...

Page 5: ...some models Check the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay PC HDMI Screen Sharing Wireless Apple AirPlay In...

Page 6: ...Connecting an Antenna You can connect an antenna cable to your TV An antenna connection is not necessary if you connect a cable box or satellite box 6...

Page 7: ...wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the ne...

Page 8: ...lect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select A...

Page 9: ...mobile device or the Apple AirPlay function Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to mana...

Page 10: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types accordin...

Page 11: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tra...

Page 12: ...r the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up m...

Page 13: ...can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your...

Page 14: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built w...

Page 15: ...your mobile device supports the mirroring function refer to the mobile device s user manual To use Wi Fi Direct the mobile device must support the Wi Fi Direct function To check whether your mobile de...

Page 16: ...ung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal r...

Page 17: ...not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to...

Page 18: ...in the Internet app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluet...

Page 19: ...Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available o...

Page 20: ...Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The ima...

Page 21: ...rrently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a character o...

Page 22: ...be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Sma...

Page 23: ...geographical area On the Home Screen you can easily run the apps you have used previously or frequently The apps can also be moved or deleted from the screen 1 Settings When the focus is moved to Set...

Page 24: ...he Select button For more information about Game Mode refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being used This fun...

Page 25: ...y support eARC in some models This function may not be supported depending on the model or geographical area Device Care You can run Device Care to diagnose and optimize your TV Device Care can also c...

Page 26: ...your TV A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device If you move the focus to Notification and then press the S...

Page 27: ...app To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be rest...

Page 28: ...al button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control...

Page 29: ...orun Last App is set to on the last used app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be...

Page 30: ...Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Si...

Page 31: ...to your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Clou...

Page 32: ...u must enter the IP address of the remote PC or select a saved profile Enter a correct user name and password and select a correct protocol If there is any computer that can be accessed via the same n...

Page 33: ...vious image may appear while connecting a remote computer Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later And the operating system must be a...

Page 34: ...e folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this folder...

Page 35: ...ss is additionally supported as well as Samsung Pass Setting Samsung Pass or Remote Access Pass Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser Addi...

Page 36: ...d The default apps may differ depending on the geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 S...

Page 37: ...l some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is t...

Page 38: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Page 39: ...elect button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinsta...

Page 40: ...tions To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud To use this function the PIN number is required 1 Open category Move to at the top left of the sc...

Page 41: ...e SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not...

Page 42: ...d on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some f...

Page 43: ...ect an item from the search results to load the corresponding page 2 Sitemap It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may...

Page 44: ...Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu...

Page 45: ...fer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsun...

Page 46: ...a content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more infor...

Page 47: ...ntent may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly du...

Page 48: ...ed Buttons and functions available while playing multimedia content Press the Select button while playing any video or photo contents The following buttons appear The provided buttons and functions ma...

Page 49: ...l select the button repeatedly To return to normal speed select the option or press the button You can use the following functions when the video is paused Note that with the video paused the TV does...

Page 50: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV...

Page 51: ...schedules for each broadcaster see program information choose a program to watch and set up a schedule viewing To view the Guide while watching TV press the Channel button on the Samsung Smart Remote...

Page 52: ...s that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from th...

Page 53: ...model or geographical area Setting the schedule Viewing Time Live TV Schedule Manager You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Sch...

Page 54: ...able box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays the channels that the TV found during the Auto Program or Auto Tuning chan...

Page 55: ...dcasting Apply Channel Lock to On For more information about how to set your password refer to Setting up a password Rename Channel After selecting a channel to change in Edit Channels select Rename C...

Page 56: ...ist 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favorites list Select Fav...

Page 57: ...be supported depending on the model or geographical area The actual name may differ with specific geographical area Using Program Rating Lock Settings Broadcasting Program Rating Lock This function is...

Page 58: ...is function the PIN number is required Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Scanning all digital channels Settings Broadcasting Expert Settings Digi...

Page 59: ...ng on the model or geographical area This function may not be supported depending on the incoming broadcast signal Showing TVkey Interface menu Settings Broadcasting Expert Settings TVkey Interface Yo...

Page 60: ...eral viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g...

Page 61: ...ity Settings Try Now This function is supported by TU7 series When LED Clear Motion is set to On the screen appears darker than when it is Off Contrast Enhancer Try Now Film Mode Try Now This function...

Page 62: ...game mode is not available for normal TV viewing The screen may shake somewhat When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically Sound Mode may not be automatic...

Page 63: ...y the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for U...

Page 64: ...cture sizes refer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may...

Page 65: ...wing settings Balance Try Now Equalizer Try Now This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear diff...

Page 66: ...Set to On if the audio device connected via HDMI ARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Au...

Page 67: ...ooth audio devices to the TV They must be paired using the TV s Bluetooth function Refer to the user manual for your audio device such as Bluetooth speaker sound bar and headphones for detailed connec...

Page 68: ...urround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type mu...

Page 69: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System M...

Page 70: ...supported depending on the model or geographical area Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This fu...

Page 71: ...tically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Tu...

Page 72: ...according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Brightness to manual...

Page 73: ...nnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Ot...

Page 74: ...model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options alo...

Page 75: ...sually impaired Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impai...

Page 76: ...Blu ray player and the player s remote control Selecting the caption language Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Analog channels only Operates in...

Page 77: ...When you connect the Bluetooth headphone to the TV Multi output Audio is activated For more information about connecting Bluetooth devices to the TV refer to Listening to the TV through Bluetooth dev...

Page 78: ...ETURN button Volume Down Select RETURN button Volume Up Select RETURN button Enabling the AV Color System Settings General System Manager AV Color System Normally the TV can receive image and sound wi...

Page 79: ...to view content from your iPhone iPad or Mac on the TV screen This function is supported by TU7 series This function may not be supported depending on the model or geographical area Restoring the TV t...

Page 80: ...vice you can enjoy a variety of data services by selecting the red color button This function may not be supported depending on the model or geographical area This function is not available when any o...

Page 81: ...the service provider for any reason Application services may be provided in English only and available content may differ with the geographical area For more information about applications visit the...

Page 82: ...delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as...

Page 83: ...communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security syst...

Page 84: ...ecting an external hard drive use the USB 5V 0 5A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with...

Page 85: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRi...

Page 86: ...and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supp...

Page 87: ...60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9...

Page 88: ...t be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up...

Page 89: ...V VRO VOB PS TS SVAF H 264 BP MP HP 1920 x 1080 60 20 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 G 711 A Law Law OPUS HEVC H 265 Main Main10 Motion JPEG 30 20 MVC 60 MPEG4 S...

Page 90: ...data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264...

Page 91: ...x 2160p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 6...

Page 92: ...unction is supported by TU7 series If Input Signal Plus is set to Off Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set...

Page 93: ...screen or just the remote control sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolution is 3840 x 2160 at 60 Hz with the Input Signal Plus s...

Page 94: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Page 95: ...003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz...

Page 96: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74...

Page 97: ...0 594 000 4096 x 2160 60 Hz 135 000 60 000 594 000 4096 x 2160 100 Hz 225 000 100 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 The resolution may not be supported depending on the model VE...

Page 98: ...vice may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth devi...

Page 99: ...aboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open S...

Page 100: ...tures Disable Ambient Light Detection Power Saving Mode Motion Lighting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Setti...

Page 101: ...gs General System Manager Time Sleep Timer If the Sleep Timer has not been enabled see if Auto Power Off or Off Timer has been enabled and disable it Settings General Eco Solution Auto Power Off Setti...

Page 102: ...ontent may cause picture distortions especially in fast moving pictures from sports programs and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a...

Page 103: ...Size The Caption function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Caption function is unavailable Adjust the caption setting on the exte...

Page 104: ...nd the TV and then try cable connection again The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device...

Page 105: ...h as HDMI eARC and Optical HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Whenever a function is used on the TV or the channel is changed the TV voices...

Page 106: ...our TV HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model I want to turn off and on the TV and audio device at the same time When you connect the Samsung So...

Page 107: ...rely connected to the TV Run Reset or Auto Program or Auto Tuning Settings General Reset Settings Broadcasting Auto Program or Auto Tuning The captions are not provided on a digital channel I want to...

Page 108: ...Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide...

Page 109: ...recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode When the set resolution is not matched...

Page 110: ...problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access...

Page 111: ...uto Run Data Service to Off Settings Broadcasting Expert Settings Auto Run Data Service How do I use the Data Service Enabling the Auto Run Data Service option automatically displays messages on the s...

Page 112: ...nitializing or the signal may have been severed by the broadcaster What is Blur Reduction The Data Service can cause the same screen to appear and create a blur Blur Reduction prevents this blurring e...

Page 113: ...onnected the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet devi...

Page 114: ...is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your T...

Page 115: ...hen press and hold the and buttons simultaneously for 3 seconds or more Also if the remote control is not working or slow the batteries might be low or dead If this is the case replace the batteries A...

Page 116: ...oor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files d...

Page 117: ...ill dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 m...

Page 118: ...Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have t...

Page 119: ...e problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support De...

Page 120: ...r the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the standard remote...

Page 121: ...nd out how to check whether the issue is caused by the product or the broadcasting signals and cables When the TV screen does not display properly The color and design accessories including the remote...

Page 122: ...I IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or...

Page 123: ...Try changing channels using the remote control Source Press the button select Source choose another input source 123...

Page 124: ...run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Se...

Page 125: ...on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close...

Page 126: ...remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device C...

Page 127: ...ion Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Informati...

Page 128: ...off When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not turn on check whether t...

Page 129: ...t turned on unplug the power cable and plug it back in One Connect One Connect Disconnect and reconnect the One Connect cable between the TV and the One Connect OC Box Make sure that the One Connect c...

Page 130: ...to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your fi...

Page 131: ...he TV is turned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Connect One Connect Check the connection of the HDMI cable to your TV or...

Page 132: ...ected to the device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Connect One Connect C...

Page 133: ...not be supported depending on the model or geographical area Also make sure that the correct source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try conn...

Page 134: ...nect with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area When the picture looks distorted Power...

Page 135: ...into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution Component Component If a component cable is used make sure that the colo...

Page 136: ...ts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the I...

Page 137: ...tput One Connect One Connect If the problem persists and if your TV uses the One Connect disconnect and reconnect the One Connect to the TV and the One Connect OC Box Ensure that the One Connect is no...

Page 138: ...nnected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI ARC port on your TV The HDMI AR...

Page 139: ...ect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area No Access Network If your TV is not connected to the inte...

Page 140: ...Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connec...

Page 141: ...erating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and...

Page 142: ...neral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Sta...

Page 143: ...r enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings Ge...

Page 144: ...and cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If...

Page 145: ...utput Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output T...

Page 146: ...ect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagn...

Page 147: ...elf Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Se...

Page 148: ...d Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Infor...

Page 149: ...problems select Settings Support Device Care Self Diagnosis Signal Information Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a softw...

Page 150: ...tings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support S...

Page 151: ...e is not paired When the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Verify that the infrare...

Page 152: ...eceiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control thro...

Page 153: ...If you don t see any infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control 153...

Page 154: ...The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 154...

Page 155: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 155...

Page 156: ...e TV and its accessories and the features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatical...

Page 157: ...s No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software versi...

Page 158: ...s Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Usin...

Page 159: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 159...

Page 160: ...and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of...

Page 161: ...pleted Do not turn off your TV while the firmware update is in progress Settings After your TV has been reset select Settings Support About This TV and check the new firmware version Support Support A...

Page 162: ...ware version After your TV has been reset select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto Update Try Now Settings Suppo...

Page 163: ...h Contrast Enlarge Learn TV Remote Learn Menu Screen Multi output Audio Slow Button Repeat Accessibility Settings and you can move to the Learn TV Remote and Learn Menu Screen pages Samsung Smart Remo...

Page 164: ...Press the Select button to open the TV s Settings menu 4 Press the down directional button to reach General and then press the Select button to open this menu 5 Use the directional buttons to go to t...

Page 165: ...on It also reads out the program information from the Guide screen Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption When you press a button on the remote c...

Page 166: ...at provide broadcast captions the Position function is activated so that you can change the caption position When watching a channel on an external device such as set top box and cable box turn on the...

Page 167: ...nnel button Push up or pull down the Channel button to change the channel Press the up or down of CH button on the standard remote control to change the channel Number button Use the button on the Sam...

Page 168: ...row or you can enter the channel number and wait After a short while the channel will change and the virtual numeric pad will disappear from the screen Changing volume Use the Volume button on the le...

Page 169: ...the Select button Voice Guide will say more details such as a synopsis of the program Press the left or right directional button to see what you can watch next on the same channel Press the up or dow...

Page 170: ...ot supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the instructions below 1 Press t...

Page 171: ...n use the button to move to the program currently broadcasting For the standard remote control use the Play button to move to the program currently broadcasting When you move the focus to a program yo...

Page 172: ...e Viewing You can schedule the viewing of a broadcast scheduled program Cancel Scheduled Viewing You can cancel your scheduled viewings View Details You can see the detailed information on the selecte...

Page 173: ...wo ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide In the Guide Live TV Guide move to the program you want to cancel scheduled viewing and then press the Select button...

Page 174: ...t channel directly For the standard remote use the numeric button Press the directional button in the Channel List to move to the Category List Use the up and down directional buttons to move within t...

Page 175: ...pending on the incoming broadcast signal Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This fu...

Page 176: ...greement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with...

Page 177: ...rity Digital Output Audio Format Device Care and All Settings This function may not be supported depending on the model or geographical area Source You can select an external device connected to the T...

Page 178: ...g account Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to broadcast a scheduled program or when an event...

Page 179: ...o enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be restricte...

Page 180: ...et indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press th...

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