ENGLISH-21
03
O
THERS
Troubleshooting
Before reporting on a problem with your product, please check the
troubleshooting table below.
Problem
Checkpoint
Solution
The air purifier
does not work.
• Has the power been cut?
• After checking the power
connection, operate the
product again.
• Is the power plug
unplugged?
• Insert the power plug into
the wall outlet correctly and
operate the product again.
• Is there a problem with the
wall outlet or the power
strip?
• Try using another wall power
outlet or power strip.
The filter
clean/
replacement
indicator
is blinking
continuously.
• Did you reset the alarm
by pressing and holding
the [
sec
] button for
3 seconds after cleaning or
replacing a filter?
• After cleaning or replacing a
filter, you need to reset the
alarm by pressing the filter
reset button.
There is a
strange odor.
• Is the Pre filter
contaminated?
• Clean the Pre filter.
• Is there a strange
odor coming from
the integrated PM2.5/
deodorization filter?
• Purchase a new integrated
PM2.5/ deodorization filter
and replace the old filter with
the new one.
• User needs to undertake filter
replacement cost produced
during the period of free
maintenance.
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